Products

Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from an archive storage location. The application automatically determines if the selected interaction is encrypted or not and applies the appropriate decryption processes.

Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.

The WDE Connector for Microsoft Unified Service Desk (USD is a solution designed to seamlessly integrate Genesys Workspace Desktop Edition (WDE with Microsoft Dynamics through USD. This integration provides contact center agents with real-time access to comprehensive customer data, enhancing their ability to deliver efficient and personalized service. By minimizing the need for extensive customization, the WDE Connector reduces integration costs and allows businesses to maintain control within t

The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Wavo is a social media software app to connect WeChat customers with Genesys Engagement Platform. It uses Genesys URS to route customer requests from WeChat to the most appropriate agent. At the same time, Wavo supports GME porting from APP to WeChat.

The Google Speech Recognition (GSR plugin for the UniMRCP server enables Interactive Voice Response (IVR platforms to integrate Google's Cloud Speech-to-Text services using the Media Resource Control Protocol (MRCP versions 1 and 2. This integration allows for accurate and efficient speech-to-text conversion, enhancing the capabilities of voice-driven applications. Key Features and Functionality: - Automatic Speech Recognition (ASR: Utilizes deep learning neural networks to convert spoken lang

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 da

The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the ne

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.

With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

CloudArch by Avtex is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible web-based solutions which allow for numerous possibilities to bring the platforms together.

The SocialCom® Genesys Connector is a specialized integration tool designed to seamlessly incorporate social media interactions into the Genesys Cloud™ platform. This connector enables businesses to manage customer engagements across various social media channels, such as Facebook and Twitter, within a unified contact center environment. By consolidating social media communications, organizations can enhance their customer service capabilities, ensuring timely and efficient responses to inquirie

Seaworthy Strategy is a HubSpot Gold Agency dedicated to empowering businesses with comprehensive marketing, sales, and service solutions. Specializing in inbound marketing, website design and development, branding, and HubSpot services, Seaworthy Strategy tailors its offerings to meet the unique needs of each client, ensuring a seamless and effective growth journey. Key Features and Functionality: - Inbound Marketing: Develops strategies that attract, engage, and delight customers through con

iTerpret provides a simple, fast and affordable solution which helps your employees communicate with customers who don't speak the local language or members of the deaf community who require a sign language interpreter.

Configuration Management Solution (CMS) is an easy to use, thin-client application designed to provide users with complete control over their Genesys configuration environment.

ETS is an automated testing solution. Users have unlimited IVR testing opportunities. Various testing scenarios can be generated and tested for.

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.