Products

Carbonetes is the most comprehensive container security analysis in the market. It can be integrated seamlessly into your CI/CD pipeline so that your containers are automatically scanned and evaluated to ensure their safety. Carbonetes evaluates all threat vectors in your native code and your open source tools. It evaluates these threats against company policy to ensure your code is secure before it goes into your Kubernetes cluster. It provides total visibility through drill-down into the detai

Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a ful

Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that pro

Mayday is the AI-powered knowledge base that boosts customer support. Mayday centralizes your knowledge and makes it accessible internally into your favorite customer support tools (CRM, Ticketing, Phone system, Chat, Bot, etc.) or externally directly to customers.

Control measures to ensure quality across all business processes

The Bitnami PHP-FPM Container Solution offers a pre-configured, secure, and up-to-date environment for deploying PHP applications using PHP-FPM (FastCGI Process Manager. This containerized solution simplifies the development and deployment process, ensuring consistency across different environments and reducing the time required to set up a PHP-FPM server. Key Features and Functionality: - Pre-configured Environment: The container comes with PHP-FPM pre-installed and configured, allowing devel

Interpreter IO is a comprehensive language services management software with extensive capabilities in our interpreter management software modules. We simplify the end to end process from booking through to invoicing and payment of interpreters. Interpreter IO is being used in hospitals, courts, government and language services providers. We are 100% cloud based software as a service and therefore clients can start getting benefits immediately.

We are OBP. We deliver business process outsourcing (BPO) services. We are an independent firm with Australian roots and a global reach. As business partners, we believe in building and maintaining long-term and sustainable relationships.

Arkis is a platform designed to fix the 4 dreaded contact center perils and elevate agent performance to the next level.

The Bitnami Node Exporter Container Solution provides a pre-packaged, ready-to-deploy containerized version of the Prometheus Node Exporter. This tool is essential for monitoring hardware and operating system metrics on UNIX-based systems, offering a comprehensive view of system performance. By utilizing Bitnami's container, users can seamlessly integrate Node Exporter into their infrastructure, ensuring consistent and up-to-date monitoring capabilities. Key Features and Functionality: - Pre-c

Kubesafe is a comprehensive data protection and management solution designed for cloud-native applications running on Kubernetes. It enables enterprises to implement backup, recovery, disaster protection, and application mobility without requiring additional hardware or intermediate storage infrastructure. By integrating seamlessly with existing storage systems, Kubesafe ensures efficient and reliable protection of applications, their data, and configurations. Key Features and Functionality: -

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition any

LearnLode Contact Centre is a comprehensive knowledge management solution designed to enhance customer service operations within contact centers. By providing agents with immediate access to a robust knowledge base and decision support tools, LearnLode empowers teams to deliver accurate and efficient customer support, leading to improved satisfaction and operational efficiency. Key Features and Functionality: - Knowledge Base: Centralized repository for information, enabling agents to qu

With our commitment to improving the associate experience, EXP+™ Empower leverages award-winning learning and development solutions from Sitel Group® to unlock the power of your people, your greatest asset, to deliver superior CX.

We offer tailored packages to meet the needs of the enterprise. From kickstarting your Operata implementation, Amazon Connect hosting and support, to testing and diagnostic programs.

Edigin Recording Solution offers a complete range of integrated modules consisting of audio recording, agent evaluation and training, screen recording, reporting, and contact management.

HelloSells is a lead qualification service that helps to maximize your marketing ROI. We talk to your leads via inbound and outbound calls to qualify them as prospects for your sales team After qualification, we can book appointments, transfer calls over to you or sync lead information directly to your CRM.

Millennial Services offers a comprehensive contact center solution which includes email and form support, inbound phone support, and live chat, and outbound contact center services. We pride ourselves on being able to offer these services without lengthy agreements or complex terms. This makes our service offering an exceptional fit for fast growing companies that require scalability (up or down) or customers who are subject to intense seasonality.

Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Shadow CMS Enterprise for the Cloud is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses