Leaders

High Performers

Contenders

Niche

Market Presence

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G2 Grid® Scoring

Incident Response Software Definition

Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review.

Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools.

To qualify for inclusion in the Incident Response category, a product must:

Incident Response Grid® Scoring Description

• Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: CrowdStrike Falcon Endpoint Protection Platform, KnowBe4 PhishER/PhishER Plus, Tines, Torq AI SOC Platform, SentinelOne Singularity Endpoint, Cynet, and Sumo Logic
• High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: Barracuda Incident Response, SpinOne, CYREBRO, Pondurance, Blumira Automated Detection & Response, UnderDefense MAXI, and SIRP
• Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: Microsoft Sentinel, IBM QRadar SIEM, Splunk Enterprise Security, Rapid7 Next-Gen SIEM, ServiceNow Security Operations, Proofpoint Threat Response, Darktrace / NETWORK, Tanium, IBM QRadar SOAR, and Palo Alto Cortex XSIAM
• Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: Splunk SOAR (Security Orchestration, Automation and Response), Proofpoint Threat Response Auto-Pull, Wazuh, LogRhythm SIEM, Intezer, Splunk Synthetic Monitoring, LevelBlue USM Anywhere, guardsix, Mozilla Enterprise Defense Platform, TheHive, and D3 Security