--- title: Proofpoint Threat Response Reviews meta_title: 'Proofpoint Threat Response Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Proofpoint Threat Response works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 18 scale: '5' date_modified: '2026-06-30' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Proofpoint Threat Response Reviews **Vendor:** Proofpoint **Category:** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **Average Rating:** 4.6/5.0 **Total Reviews:** 18 ## About Proofpoint Threat Response Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. ## Proofpoint Threat Response Pros & Cons **What users like:** - Users praise the **automatic recall of suspicious emails** by Proofpoint Threat Response, enhancing their company's email security. (2 reviews) - Users appreciate the **automated recall of suspicious emails** , enhancing their email security and peace of mind. (1 reviews) - Users appreciate the **automatic recall of suspicious emails** in Proofpoint Threat Response for enhanced phishing prevention. (1 reviews) - Users benefit from the **comprehensive security tools** of Proofpoint Threat Response, ensuring their company's safety. (1 reviews) - Users appreciate the **comprehensive tools for threat detection** that enhance their company's security effectively. (1 reviews) **What users dislike:** - Users report frequent **false positives** causing numerous emails to be recalled and replaced, impacting email management efficiency. (1 reviews) - Users report encountering **numerous false positives** , leading to significant disruptions with email recalls and replacements. (1 reviews) - Users note that while there's a **steep learning curve** , Proofpoint offers ample training and support resources. (1 reviews) ## Proofpoint Threat Response Reviews ### 1. Quick Alerts and Clear, Detailed Summaries for Suspicious Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Casey M. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Proofpoint Threat Response?** It gives a quick email to our team of any suspicious emails and leaves us a easy to read summary and plenty of information about the incident. I like the amount of information it provides. **What do you dislike about Proofpoint Threat Response?** I don't have any dislikes as it does what its supposed to without and extra fluff to the software. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** It is identifying malicious emails to our staff and alerting our team so we can stay on top of the situations without too much surprise. ### 2. Takes time to learn, but Great product! **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua B. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Proofpoint Threat Response?** Proofpoint threat response provides comprehensive tools to help keep your company safe. **What do you dislike about Proofpoint Threat Response?** It can take a bit of time to learn, but Proofpoint provides plenty of training & assistance. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Threat response excels at automating and reporting threat issues within the company. ### 3. Very solid product and easy to use once trained **Rating:** 4.5/5.0 stars **Reviewed by:** bill n. | security engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Proofpoint Threat Response?** AUtomatice recall of suspicious email is great **What do you dislike about Proofpoint Threat Response?** Have had several false positives of the last few months resulting in 100's of email being recalled and replaced **What problems is Proofpoint Threat Response solving and how is that benefiting you?** removing malicious emails that make it through the filtering ### 4. Proofpoints enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie J. | Partner, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2023 **What do you like best about Proofpoint Threat Response?** It promises small businesses uncompromising secrecy and has a forward-thinking outlook, making it ready to attract and support small firms. I trust it so much because it proves to be a trustworthy tool as it promises. **What do you dislike about Proofpoint Threat Response?** The significant time and effort that Proofpoint Threat Response requires to reach the desired security level, frequently at the expense of reducing user productivity, depresses me. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Our business domain is meticulously protected from hidden weaknesses by its flawlessly functioning software, which acts as an impenetrable shield. ### 5. Best Tool for Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj S. | System Administrator L3, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Proofpoint Threat Response?** Most powerful tool for Incident Management, Unexpected Treats Treatment and easy to work , very simple GUI configuration. Support very fast and 24x7 available. **What do you dislike about Proofpoint Threat Response?** Nothing to say about dislike feature, it's done a great job. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Please provide more Technical trainings for exploring more features. ### 6. Threat protection **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay B. | Senior Advisor, The Family Office of Philanthropy, Fund-Raising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Proofpoint Threat Response?** Regarding email risks, Proofpoint provides the most effective integrated solution. It assists in addressing all malware and non-malware email risks at the business level. **What do you dislike about Proofpoint Threat Response?** Its outdated, difficult layout is the only thing I find annoying. It would be fantastic if the UI was altered or adjusted. I really hope the problem team works on that. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Our environment is more safer now that this solution has helped prevent fraudulent traffic from entering our email inboxes. ### 7. ProofPoint Threat Response - Centralized console for managing and responding to incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj K. | Information Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Proofpoint Threat Response?** Proofpoint TR platform integrates with other security tools, allowing organizations to streamline their incident response processes and minimize the risk of a security breach. Proofpoint TR uses cutting-edge technologies like machine learning and advanced analytics to identify potential threats and suspicious activities based on the behavior/Signature of the malware. Kudos to the Threat intelligence it offers. **What do you dislike about Proofpoint Threat Response?** Proofpoint Threat Response may be less suitable for organizations with limited IT resources or less complex security needs, as the platform is designed primarily for enterprise-level security management. This platform has to have future view on luring small business that could effectively contribute protecting confidentiality across small enterprises. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Proofpoint Threat Response does our job easier by identifying emerging threats by evolving MITRE TTPs (tactics, techniques, and procedures) and s a powerful tool for managing security incidents and responding to threats. It is a solid choice for larger enterprises looking to improve their cybersecurity posture by decreasing the cyber risk associated with various Cyber threats. ### 8. Highly recommended for incident response process **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay Kumar T. | Deputy Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Proofpoint Threat Response?** good interface, easy to manage, reduced manual effort. **What do you dislike about Proofpoint Threat Response?** I expect the reporting feature to be more granular and obvious the technical support team need to be more trained about the product and technology. Please note this is my personal experience. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Threat Protection, Incident response, time management in the threat management/handling process - these all features have benefited the environment ### 9. Best Mail Threat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Proofpoint Threat Response?** Proofpoint delivers most effective unified solution in terms of email threats. It also helps in solving enterprise level email security for all malware and non-malware email threats such as frauds, spam, junk, phishing mails etc. **What do you dislike about Proofpoint Threat Response?** Only thing i dislike would be its old clumsy UI. If that UI is changed or modified that would be great. I hope concern team works on that. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Email protection, BEC, spam protection. ### 10. Peace of mind; Couldn't do my job without it **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Proofpoint Threat Response?** The most helpful part is being able to see email threats and manually quarantine threats as needed. The user interface is very easy to understand, management is easy and upgrades have almost no downtime. **What do you dislike about Proofpoint Threat Response?** Although the user interface is easy and straightforward, it looks outdated. There are several opportunities where processes could be expedited, requiring fewer clicks and sub-menus. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Proofpoint Threat Response solves the problems of email threat visibility and the ability to respond to threats in our environment. This benefits us in the capacity of email security and peace of mind. ### 11. Good Product Overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Proofpoint Threat Response?** Proofpoint threat response is a good software for automated threat response and detection. **What do you dislike about Proofpoint Threat Response?** I haven't found many issues working with this software so I can't say what I really dislike. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** This product has helped keep malicious traffic out of our email inboxes which is a huge benefit for security in our environment. ### 12. Best email security gateway **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Proofpoint Threat Response?** This is easy to configure and use. Has almost zero false positive rate. **What do you dislike about Proofpoint Threat Response?** Nothing much to dislike. It does its job perfectly. Only thing which can be improved is in the Tech Support end. Tech support team sometimes Don't share the required technical details in the name of properity. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Using it for the security of HVTs for catching phishing emails mails with malicious attachments. ### 13. I like the visibility of this control, it detects both known and unknown attacks **Rating:** 4.0/5.0 stars **Reviewed by:** Junaid M. | i, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Proofpoint Threat Response?** The most helpful thing is the visibility and advanced malware protection.It gives the complete tracking of emails as compared with other Cisco email security control. **What do you dislike about Proofpoint Threat Response?** As i read about this control, it is a cloud based product, it might be more beneficial if it is available as PAAS. **Recommendations to others considering Proofpoint Threat Response:** An important control with better visibility which is highly recommended. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Known signature based detections and most likely targeted person details are fascinating. ### 14. Protection you can rely on **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Proofpoint Threat Response?** With this system in a smaller business it gives the reassurance of knowing your systems are secure. Multiple systems are protected from threats and controlled by one interface. **What do you dislike about Proofpoint Threat Response?** It did take a decent amount of time to adjust settings to the correct level of protection. **Recommendations to others considering Proofpoint Threat Response:** As with any of these systems you need to give it time. It takes adjustments to get the level of security you want without impeding the ability fir users to perform other tasks that are necessary. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Keeping our systems secure and valuable/sensitive material on lock. Have had a lot fewer IT tickets for possible virus issues as they are being blocked head on. ### 15. Not really good proven **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Proofpoint Threat Response?** Combining with other proofpoint products for responding actions **What do you dislike about Proofpoint Threat Response?** supported workflow, playbook is very poor **What problems is Proofpoint Threat Response solving and how is that benefiting you?** do incident response and some security flow automation ### 16. Proofpoint handles DLP with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Proofpoint Threat Response?** Proofpoint integrates with alot of security solutions, which is always a good thing. **What do you dislike about Proofpoint Threat Response?** Lack of responsiveness from there support team. seems they might be understaffed as it takes a few days for them to respond to issues submitted. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Being able to identify all incoming/outgoing threats in a timely manor. ### 17. ProofPoint Threat Defense **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Proofpoint Threat Response?** to choose just one thing is not very easy. The fact that the database which is used to prevent malware and phishing emails is amazing. The auto pull of emails into the quarantine folder helps us when time is at a crunch. Also if an email is pulled and it was not considered malicious we have the means to un-quarantine the messages. The logs are readily available for any trouble shooting you may need **What do you dislike about Proofpoint Threat Response?** There are times when some emails go through which should never have been processed. Also there are times when malicious url's are not rewritten causing issues with email accounts being compromised. **Recommendations to others considering Proofpoint Threat Response:** ProofPoint has proven that they are at the top of their field. We all know that not one company will be able to catch it all but ProofPoint has been pretty close. **What problems is Proofpoint Threat Response solving and how is that benefiting you?** the fact that ProofPoint is catching the majority of the threats and the ease of use we have saved a lot of our time. ### 18. Well performing software for large corporate networks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Proofpoint Threat Response?** Consistent threat detection on large networks with multiple device types connected at any given time **What do you dislike about Proofpoint Threat Response?** Finding appropriate trigger thresholds can take some time **What problems is Proofpoint Threat Response solving and how is that benefiting you?** Modern threat detection - ability to intercept threats before they have caused significant harm to systems or data - [View Proofpoint Threat Response pricing details and edition comparison](https://www.g2.com/products/proofpoint-threat-response/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+16%3A14%3A25+-0500&secure%5Bsession_id%5D=c0b9625b-58f0-4294-b6db-980ec8310370&secure%5Btoken%5D=0783f0b5ce43c67a6a75c9fecc72ad3558859c96dda0ff2ab3491fe8dc07cbcc&format=llm_user) ## Proofpoint Threat Response Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) ## Proofpoint Threat Response Features **Response** - Resolution Automation - Resolution Guidance - System Isolation - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - Performance Baselin - High Availability/Disaster Recovery **Generative AI** - AI Text Generation - AI Text Summarization ## Top Proofpoint Threat Response Alternatives - [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) - 4.5/5.0 (563 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (391 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (395 reviews)