--- title: Barracuda Incident Response Reviews meta_title: 'Barracuda Incident Response Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Barracuda Incident Response works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 16 scale: '5' date_modified: '2026-07-07' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Barracuda Incident Response Reviews **Vendor:** Barracuda **Category:** [Incident Response Software](https://www.g2.com/categories/incident-response) **Average Rating:** 4.5/5.0 **Total Reviews:** 16 ## About Barracuda Incident Response No email defense technology can protect against increasingly advanced email threats 100 percent of the time. Some advanced social engineering attacks like business email compromise will reach users’ mailboxes. And when they do, you need to respond quickly and accurately to minimize the scope and severity of damage. Barracuda Incident Response lets you respond to threats quickly and effectively, by automating investigative workflows and enabling direct removal of malicious emails ## Barracuda Incident Response Pros & Cons **What users like:** - Users love the **instant email threat removal** feature, allowing quick action against potential risks in real-time. (2 reviews) - Users find Barracuda Incident Response to be an **invaluable addition** for effective cybersecurity remediation and investigation. (1 reviews) - Users value the **powerful email search and removal** feature, enhancing control over mailbox management and data security. (1 reviews) - Users find Barracuda Incident Response an **invaluable tool** for efficient remediation and thorough investigative capabilities. (1 reviews) - Users value the **instant email threat removal** , preventing escalation into larger security issues. (1 reviews) - Threat Detection (1 reviews) **What users dislike:** - Users wish the **email blocking feature** applied universally across all gateway levels for better control. (1 reviews) ## Barracuda Incident Response Reviews ### 1. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Peter E. | Associate - Senior SharePoint Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Barracuda Incident Response?** I love that i can search for any email in a users mailbox from the last 30 days and then completely remove it from everyone that has it. **What do you dislike about Barracuda Incident Response?** I'd prefer that the ability to block future emails applies to all levels of the gateway. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Its helping us to remove phishing emails that have evaded initial security protection. It also allows us to remove emails sent in error internally. ### 2. Instant Email Threat Removal That Makes a Big Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Jose C. | Technical Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Barracuda Incident Response?** The fact that I can remove an email threat instantly, instead of having to deal with a bigger threat. **What do you dislike about Barracuda Incident Response?** So far, I have no complaints. It does what it’s supposed to do. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Keeping our district protected from threats ### 3. The importance of workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo L. | Associate IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Barracuda Incident Response?** It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident. **What do you dislike about Barracuda Incident Response?** I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Capturing suspicious emails from users, especially the similar messages feature, that is extremely helpful when resolving large campaigns. ### 4. Barracuda's Incident Reponse is a Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Chief Information Security Officer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Barracuda Incident Response?** After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to you Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool! **What do you dislike about Barracuda Incident Response?** Barracuda is awesome. There is not much to dislike! **What problems is Barracuda Incident Response solving and how is that benefiting you?** Incident Response is very seemless and easy to us, which is good becuase often we are remediting an incident and a timely response is critical. ### 5. Barracuda is a valuable tool that have safeguard our company **Rating:** 5.0/5.0 stars **Reviewed by:** Rahat F. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Barracuda Incident Response?** What I really like is the rapid threat removal functionality in those unfortunate situations where a malicious email does slip through and reaches users inboxes we can quickly delete it before any damage is done this helps us contain the scope of the incident and prevent it from spreading further across the organization **What do you dislike about Barracuda Incident Response?** I dislike the way i can not contact their customer service easily on their platform is a little frustrating **What problems is Barracuda Incident Response solving and how is that benefiting you?** Barracuda incident response has become an indispensable part of our email security strategy it's helped us overcome limitations of our primary defenses streamline our incident response workflows and ensure we can quickly effectively mitigate email-based threats that manage to slip through ### 6. The excellence on security messages. **Rating:** 4.5/5.0 stars **Reviewed by:** Sean M. | Credentialing Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Barracuda Incident Response?** I love the way it manages the sensitive information. I feel that my information is secure and nobody but me can use it. **What do you dislike about Barracuda Incident Response?** That you need to create an specific account to read the messages. **What problems is Barracuda Incident Response solving and how is that benefiting you?** It is easy to use and you can avoid the spam mails. ### 7. Email Protection and Incidence Response at breeze with Barracuda Incident Response. **Rating:** 4.5/5.0 stars **Reviewed by:** Bhanu Pratap S. | Senior Software Engineer , Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about Barracuda Incident Response?** It is simple to identify and eliminate malicious email using this tool.It automates investigation and remediation of malicious emails.It has an intuitive and user-friendly interface. **What do you dislike about Barracuda Incident Response?** I haven't experienced anything that is awful with this tool as it meets all my needs. **What problems is Barracuda Incident Response solving and how is that benefiting you?** It prevents business emails compromise.It detects and prevent malicious email threats like malware and phishing.It reduces time and cost of remediating email attacks. ### 8. Barracuda Incident Response **Rating:** 3.0/5.0 stars **Reviewed by:** Giorgi G. | Deputy Director, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Barracuda Incident Response?** Good solution for managing cybersecurity incidents, with user friendly interface and very easy to implement, maintain and use. This solution is a tool for continuous incident management and easily integrates into the Barracuda ecosystem. **What do you dislike about Barracuda Incident Response?** It does not cover all cyber attack vectors, which leads to an increase in cyber security risks, which also leads to the need to fill gaps with other solutions and incur additional costs. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Its technological capabilities and price are relevant. ### 9. secure email system **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Barracuda Incident Response?** the security of the exchange of information **What do you dislike about Barracuda Incident Response?** the account registration takes too much time **What problems is Barracuda Incident Response solving and how is that benefiting you?** secure exchange of information with several companies ### 10. Simply the best **Rating:** 4.5/5.0 stars **Reviewed by:** Pramod P. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Barracuda Incident Response?** One of the best tools available in the market for threat detection and response.Very efficient in identifying threats and responding to threats in no time. **What do you dislike about Barracuda Incident Response?** There is nothing to dislike; however, they should develop better integrations with other security tools. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Email security, Network Security ### 11. Barracuda Incident Response **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Barracuda Incident Response?** Provides a way to find and remediate malicious emails across all user inboxes, before a user opens an email. Visibility into user mailbox rules, to help troubleshoot issues or malicious forwarding. **What do you dislike about Barracuda Incident Response?** Reporting/analytics could be improved to show more insights into the various types of malicious emails received, email stats, percentages, etc. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Reducing the chance of malicious emails spreading across the organization. No security incidents have occured since implementing the email security suite and email security awareness has increased ### 12. incident response **Rating:** 5.0/5.0 stars **Reviewed by:** Aman M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Barracuda Incident Response?** Highly efficient, well thought solution in my opinion, **What do you dislike about Barracuda Incident Response?** nothing much to be disliked in the solution to be honest. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Reducing MTTRespond and MTTResolve for business incident problems is crucial in today's age. ### 13. One of the best! **Rating:** 5.0/5.0 stars **Reviewed by:** LARRY W. E. | Patient Advocate for myself, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Barracuda Incident Response?** Very efficient when detecting threats!!! **What do you dislike about Barracuda Incident Response?** Barracuda is a bit expensive, pricey!!!! **What problems is Barracuda Incident Response solving and how is that benefiting you?** Email and network security. ### 14. Simply an amazing solution which helps you to become proactive in all cases of incident response. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Barracuda Incident Response?** proactive measures, less time investment, also helps you to prepare for future attacks, cost efficient etc. **What do you dislike about Barracuda Incident Response?** overall experience is good, it would be good to integrate it with some other resources. **What problems is Barracuda Incident Response solving and how is that benefiting you?** least over head, task management, less time taking and also cost efficient ### 15. Easy to use incident response for malicious emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Barracuda Incident Response?** Uses can quickly click to send potential malicious or spam emails for review. Admins can remove emails from the whole tenant by clicking 1 button. **What do you dislike about Barracuda Incident Response?** You have to be careful when blocking emails by domain. The GUI should show what you are blocking but does not. If you accidentally block all of gmail, for example, you will have complaints. This product also integrates with content shield, so you have to be careful when blocking websites, or you might block your own domain. **What problems is Barracuda Incident Response solving and how is that benefiting you?** Incident response for malicious emails ### 16. Barracuda Incident Response Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Barracuda Incident Response?** Easy way to find and remove any malicious emails from user inboxes before they see/open them. **What do you dislike about Barracuda Incident Response?** UI could be enhanced to be a bit more user friendly **What problems is Barracuda Incident Response solving and how is that benefiting you?** Preventing malicious emails, no security incidents since implementing Barracuda solutions. ## Barracuda Incident Response Discussions - [What is Barracuda Incident Response used for?](https://www.g2.com/discussions/what-is-barracuda-incident-response-used-for) - [View Barracuda Incident Response pricing details and edition comparison](https://www.g2.com/products/barracuda-incident-response/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+21%3A43%3A09+-0500&secure%5Bsession_id%5D=881723fa-4fdb-42bf-8f22-b80e70543ee3&secure%5Btoken%5D=5fe610a91a44948c6b24f7acd9ffe6c4ca6e0fac2d3512ab9516d4a52f0fb7ad&format=llm_user) ## Barracuda Incident Response Features **Response** - Resolution Automation - Resolution Guidance - System Isolation - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - Performance Baselin - High Availability/Disaster Recovery **Generative AI** - AI Text Generation - AI Text Summarization ## Top Barracuda Incident Response Alternatives - [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) - 4.5/5.0 (567 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (391 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (396 reviews)