Zoom Contact Center Reviews & Product Details

What I like the most is that you can connect your Outlook calendar, and it's pretty simple to manage all your tasks using a single program. The design is very user-friendly. It's not as slow as Webex; it works very fast. When it comes to the onboarding, it was really good; they guided us through the whole process and it was pretty helpful. Review collected by and hosted on G2.com.

The only thing I can think of that I don’t really like is that you have to go through several steps to edit a name after you’ve added it. That’s the only thing I would change. Review collected by and hosted on G2.com.

What I like most about Zoom Contact Center is its user-friendly interface and how easy it is to manage customer interactions. The platform makes it simpler to handle calls and communicate with customers efficiently, which helps me stay organized and productive throughout the day. I also appreciate the call management features, the smooth navigation, and the integration with other tools, since they help streamline my daily tasks and keep everything in one place. Overall, it feels like a reliable solution that makes customer support easier and improves the experience for both agents and customers. Review collected by and hosted on G2.com.

One area where Zoom Contact Center could improve is its overall performance during busy periods. Occasionally, navigating between different features can feel a bit slow, especially when handling multiple customer interactions. Additionally, some of the more advanced settings and reporting tools could be more intuitive for new users. Improving these areas would make the platform even more efficient and provide a smoother experience for agents. Review collected by and hosted on G2.com.

I like that Zoom is easy to use, and that it recognizes when I need a hands-free view while I’m driving and still in meetings. My son also loves that it has filters and makes team meetings more fun to use. Review collected by and hosted on G2.com.

I dislike that Zoom doesn’t make it easy for me to switch from iPhone to Android. Even though my work email is downloaded and I’m logged in to Zoom on both phones, I still don’t get the ease of access I expect when changing devices. Review collected by and hosted on G2.com.

What I like most about Zoom Contact Center is how it helps teams manage customer interactions efficiently in one place. It makes it easier to communicate with customers, collaborate across teams, and provide timely support. I also appreciate Zoom’s user-friendly interface and the ability to streamline workflows, improve visibility, and deliver a more consistent customer experience. Review collected by and hosted on G2.com.

One area that could be improved is making some advanced features and configurations more intuitive for new users. Depending on the setup, learning the platform and troubleshooting issues can take time. Additional customization options and clearer guidance for resolving technical issues could make the experience even smoother. Review collected by and hosted on G2.com.

The high quality of the calls and the easy access, the pricing is also reasonable and as it is cloud based makes it a perfect option for small businesses and big businesses,the plus also is that I have noticed that the quality of the calls is better than other platforms and now with AI integration is even better. Review collected by and hosted on G2.com.

The quality of the calls depends directly of the ISPs, so depending on how good it is your calls will be good too, also in the free option, time is too limited but not too bad Review collected by and hosted on G2.com.

What I love about Zoom Contact Center is the notes and recap feature, it’s definitely a time-saver. It’s so practical because after each meeting, I walk away with clear next steps and don’t have to worry about missing anything important. Review collected by and hosted on G2.com.

It’s hard to think about something I dislike, but one area they could improve is searching for recorded meetings on the website. Sometimes it isn’t very user-friendly. Review collected by and hosted on G2.com.

I like how quick it is to contact someone and get a response. I like the real time results. I like help with connecting from AI also like having everything in one place, where I can check updates and messages from multiple teams and companies without going to my email or LinkedIn for updates. It was easy for me to get acquainted with Zoom Contact Center after signing in through my email and getting a quick introduction on how to use it. Review collected by and hosted on G2.com.

Nothing I can say so far Review collected by and hosted on G2.com.

I like the ability to connect with members and teammates in meetings without being disconnected, which makes it really convenient. It's easy to access from different devices like my laptop, my phone, or even by email, which adds to its flexibility. Review collected by and hosted on G2.com.

I find it a bit annoying that you always have to have an account to use Zoom Contact Center. Sometimes when I click a link, it doesn't open properly, and it might go to another tab or make it hard to find if you don't have another tab open. But really, I didn't have too many negative things to say, as I genuinely enjoy Zoom more than Teams. Review collected by and hosted on G2.com.

I find Zoom Contact Center easy to connect with and use for sharing information. Screen sharing makes it easier to guide someone through signing a document or troubleshooting a process, and I like the noise cancellation. Everyone is willing to use it, and setup was really easy—even people who aren’t tech-savvy can use it. My team mostly uses Google tools, but I prefer Zoom. Review collected by and hosted on G2.com.

I’d like Zoom Contact Center to add AI that creates organized notes from the information discussed in meetings. Review collected by and hosted on G2.com.

It’s a place where a company can receive and manage customer requests, including calls, messages, chats, and other inquiries. Managers can see who wrote or called, decide who the request should be passed to, review what has already been discussed with the customer, and track how quickly the team is responding. Review collected by and hosted on G2.com.

I think it’s sometimes too expensive and takes too much time to use, so at times it feels easier to make contacts through another service. This can be frustrating. Review collected by and hosted on G2.com.