Link copied to clipboard # NICE CXone vs Zoom Contact Center Comparison - What are their main differences? Share [ Export ](/compare/nice-cxone/zoom-contact-center/export.csv) NiCE CXoneZoom Contact Center[+ Add Product](#) Pricing **NICE CXone** Free Trial **Starting at $110.00** 1 Agent Per Month · CXone Omnichannel Suite **Starting at $135.00** 1 Agent Per Month · CXone Essential Suite **Starting at $169.00** 1 Agent Per Month · CXone Core Suite **Starting at $209.00** 1 Agent Per Month · CXone Complete Suite **Starting at $249.00** 1 Per Agent Per Month · CXone Ultimate Suite Show more **Zoom Contact Center** **Starting at $69.00** 1 Agent Per Month · Essentials **Starting at $99.00** 1 Agent Per Month · Premium **Starting at $149.00** 1 Agent Per Month · Elite **Pricing Insights** from reviews Perceived Cost **NICE CXone** $$$$$ **Zoom Contact Center** $$$$$ Average Discount **NICE CXone** 15%6% more **Zoom Contact Center** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **NICE CXone** 6 months Based on 100 responses **Zoom Contact Center** 6 months Based on 100 responses Return on Investment **NICE CXone** 6 months Based on 100 responses **Zoom Contact Center** 6 months Based on 100 responses ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") ![Zoom Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-contact-center.svg "Zoom Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **NICE CXone** Ease of Use (38) Features (27) Call Issues (14) Technical Issues (14) **Zoom Contact Center** Ease of Use (31) Features (15) Call Issues (10) Lack of Clarity (7) Integrations **NICE CXone** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ View all ](https://www.g2.com/products/nice-cxone/integrations) **Zoom Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/zoom-contact-center/integrations) Screenshots **NICE CXone** ![NICE CXone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132974/NiCE-Interaction-Analytics.png) **Zoom Contact Center** ![Zoom Contact Center screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1641490/Screenshot-2026-01-28-at-6.24.03-PM.png) **Ratings** from reviews Meets Requirements **NICE CXone** **8.7** /10 Based on 1,193 responses **Zoom Contact Center** **8.6** /10 Based on 65 responses Ease of Use **NICE CXone** **8.7** /10 Based on 1,211 responses **Zoom Contact Center** **8.8** /10 Based on 68 responses Ease of Setup **NICE CXone** **8.0** /10 Based on 453 responses **Zoom Contact Center** **8.2** /10 Based on 59 responses Ease of Admin **NICE CXone** **8.3** /10 Based on 439 responses **Zoom Contact Center** **8.5** /10 Based on 42 responses Quality of Support **NICE CXone** **8.3** /10 Based on 1,113 responses **Zoom Contact Center** **8.4** /10 Based on 66 responses Has the product been a good partner in doing business? **NICE CXone** **8.2** /10 Based on 436 responses **Zoom Contact Center** **8.8** /10 Based on 42 responses Product Direction (% positive) **NICE CXone** **8.2** /10 Based on 1,109 responses **Zoom Contact Center** **9.1** /10 Based on 65 responses **Features** ratings from reviews Contact Center **8.6** /10 Based on 854 responses **7.9** /10 Based on 56 responses Contact Center Workforce **9.0** /10 Based on 392 responses **7.4** /10 Based on 10 responses Call Center Infrastructure (CCI) **8.9** /10 Based on 40 responses **8.9** /10 Based on 18 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **8.7** /10 Based on 12 responses Not enough data Auto Dialer **9.0** /10 Based on 412 responses Not enough data Contact Center Knowledge Base **8.4** /10 Based on 7 responses Not enough data Contact Center Quality Assurance **8.2** /10 Based on 347 responses Not enough data Customer Self-Service **7.8** /10 Based on 8 responses Not enough data Speech Analytics **6.7** /10 Based on 5 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 13.7% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 33.6% Small-Business(50 or fewer emp.) 13.7% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 33.6% Small-Business(50 or fewer emp.) 42.5% Mid-Market(51-1000 emp.) 47.5% Enterprise(\> 1000 emp.) 10.0% Small-Business(50 or fewer emp.) 42.5% Mid-Market(51-1000 emp.) 47.5% Enterprise(\> 1000 emp.) 10.0% **Reviewers' Industry** [![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")](https://www.g2.com/products/nice-cxone/reviews) NICE CXone Consumer Services 10.4% Information Technology and Services 8.3% Financial Services 7.9% Telecommunications 7.1% Hospital & Health Care 5.8% Other 60.5% [![Zoom Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-contact-center.svg "Zoom Contact Center")](https://www.g2.com/products/zoom-contact-center/reviews) Zoom Contact Center Farming 13.0% Hospital & Health Care 7.2% Financial Services 7.2% Information Technology and Services 7.2% Higher Education 5.8% Other 59.4% Alternatives **NICE CXone Alternatives** ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Zoom Contact Center Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ## NiCE CXone vs Zoom Contact Center FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between NiCE CXone vs Zoom Contact Center? NiCE CXone and Zoom Contact Center are rated identically by G2 reviewers, but NiCE CXone is more frequently cited for its features and efficiency, while Zoom Contact Center is praised for ease of use and integration with the Zoom platform. | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.3/5 (1,730 reviews) | 4.3/5 (70 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.0 | 8.0 | | Quality of Support score | 8.3 | 8.3 | | Top Reviewer-Cited Strength | Features (27 all-time mentions) | Ease of Use (31 all-time mentions) | ### How do the pricing models of NiCE CXone and Zoom Contact Center compare? G2 reviewers rate NiCE CXone and Zoom Contact Center equally on value, with both scoring 8.0 on Ease of Setup and similar sentiment on pricing. - **NiCE CXone:** In recent reviews, several reviewers note that pricing is on the higher side, but they appreciate the platform's robust features and reliability. - **Zoom Contact Center:** Reviewers mention that Zoom Contact Center can feel expensive, especially for smaller teams or when adding advanced features, but they value its integration and ease of use. - **Switching reasons:** Some reviewers cite moving to Zoom Contact Center for its integration with the broader Zoom ecosystem and improved workflow efficiency. ### What are the best alternatives to NiCE CXone and Zoom Contact Center? The top three alternatives to NiCE CXone and Zoom Contact Center are Genesys Cloud CX, Talkdesk, and Five9 Intelligent Cloud Contact Center Platform. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1,730 reviews) | Mid-Market | Pricing is on the higher side but justified by robust features | Features (27 all-time mentions) | | [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) | 4.3/5 (70 reviews) | Mid-Market | Can feel expensive for smaller teams, valued for integration | Ease of Use (31 all-time mentions) | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | Omnichannel capabilities and reliability | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2,586 reviews) | Small-Business | — | Ease of use and flexibility | | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | Call routing and analytics | ### Which Contact Center features should I prioritize when comparing NiCE CXone and Zoom Contact Center? Buyers comparing NiCE CXone and Zoom Contact Center should prioritize ease of use, features, integrations, reporting, and AI capabilities. - **Ease of Use:** NiCE CXone (38 all-time mentions), Zoom Contact Center (31 all-time mentions) - **Features:** NiCE CXone (27 all-time mentions), Zoom Contact Center (15 all-time mentions) - **Integrations:** NiCE CXone (11 all-time mentions), Zoom Contact Center (10 all-time mentions) - **Reporting:** NiCE CXone (10 all-time mentions), Zoom Contact Center (recent reviews highlight reporting but request more customization) - **AI Capabilities:** Zoom Contact Center (8 all-time mentions for AI Technology and 6 for AI Integration), NiCE CXone (no significant AI-specific mention count) ### What are the pros and cons of NiCE CXone vs Zoom Contact Center? NiCE CXone's headline strength is its robust feature set, while Zoom Contact Center stands out for ease of use and integration with the Zoom ecosystem. - **NiCE CXone strengths:** Features (27 all-time mentions), efficiency (26), helpfulness (21), user interface (15), call management (13), customization (13), analytics (11), easy integrations (11), reporting (10), call quality (10), flexibility (10) - **NiCE CXone trade-offs:** Call issues (14), technical issues (14), learning curve (10), missing features (10), poor customer support (10), slow loading (10) - **Zoom Contact Center strengths:** Ease of use (31 all-time mentions), features (15), efficiency (14), easy setup (10), integrations (10), AI technology (8), intuitive (8), call quality (6), call recording (6), case management (6) - **Zoom Contact Center trade-offs:** Call issues (10), lack of clarity (7), missing features (7), some reviewers note higher cost and desire for more advanced features and customization ### Is NiCE CXone or Zoom Contact Center better for small businesses? Talkdesk is the leading alternative for small businesses, but between NiCE CXone and Zoom Contact Center, both primarily serve the mid-market segment. - **NiCE CXone:** Largest reviewer segment is Mid-Market; reviewers highlight robust features but note a learning curve and higher pricing, which may be less ideal for small businesses. - **Zoom Contact Center:** Largest reviewer segment is Mid-Market; reviewers appreciate ease of use and integration, but also mention higher costs for smaller teams. ### Which Contact Center platform has better integrations? Reviewers cite parity between NiCE CXone and Zoom Contact Center for integrations, with both products receiving similar mention counts. - **NiCE CXone:** Integrations are mentioned in 11 all-time reviews, with recent reviewers highlighting integration with Salesforce and other platforms. - **Zoom Contact Center:** Integrations are mentioned in 10 all-time reviews, with recent reviewers noting CRM integration and workflow optimization. ### How do NiCE CXone and Zoom Contact Center compare on customer support? NiCE CXone and Zoom Contact Center are rated equally on Quality of Support, both scoring 8.3, indicating parity in reviewer satisfaction. - **NiCE CXone:** Reviewers mention helpful support agents and extensive resources, but also note occasional delays and inconsistent experiences. - **Zoom Contact Center:** Reviewers highlight responsive support and helpful onboarding, though some mention slower response times for non-critical issues and desire for more proactive communication. ### Which is easier to implement, NiCE CXone or Zoom Contact Center? NiCE CXone and Zoom Contact Center are rated equally on Ease of Setup, both scoring 8.0, indicating similar implementation experiences. - **NiCE CXone:** Reviewers describe the setup as straightforward for basic builds, with some noting a steeper learning curve for advanced configurations. - **Zoom Contact Center:** Reviewers frequently mention easy and quick setup, especially for organizations already using Zoom, though a few note that advanced configurations may require additional support or expertise. ### Which product has better Reports? NiCE CXone and Zoom Contact Center are both recognized for their reporting capabilities, but reviewers cite more frequent mention of reporting features for NiCE CXone. - **NiCE CXone:** Reporting is cited in 10 all-time reviews, with reviewers noting robust analytics and customizable reports, though some desire more flexibility. - **Zoom Contact Center:** Recent reviews highlight useful reporting tools and insightful analytics, but also request more customization and improved automated reporting. ## NICE CXone vs Zoom Contact Center When assessing the two solutions, reviewers found Zoom Contact Center easier to use, set up, and administer. Reviewers also preferred doing business with Zoom Contact Center overall. - Reviewers felt that NICE CXone meets the needs of their business better than Zoom Contact Center. - When comparing quality of ongoing product support, reviewers felt that Zoom Contact Center is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Zoom Contact Center over NICE CXone.