--- title: Zoom Contact Center Reviews meta_title: 'Zoom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how Zoom Contact Center works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 70 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Contact Center Reviews **Vendor:** Zoom **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 70 ## About Zoom Contact Center Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. ## Zoom Contact Center Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zoom Contact Center, simplifying call handling and performance monitoring effectively. (31 reviews) - Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency in managing calls and interactions. (15 reviews) - Users commend the **increased efficiency** of Zoom Contact Center, enhancing call handling and agent productivity significantly. (14 reviews) - Users praise the **easy setup** of Zoom Contact Center, allowing quick and efficient configuration by administrators. (10 reviews) - Users value the **s seamless integrations** of Zoom Contact Center, enhancing their overall virtual customer service experience. (10 reviews) - Users appreciate the **easy implementation** of Zoom Contact Center, enhancing efficiency and streamlining call center operations. (9 reviews) - AI Technology (8 reviews) - Connectivity (8 reviews) - Intuitive (8 reviews) - Implementation Ease (7 reviews) **What users dislike:** - Users experience **call issues** with Zoom Contact Center, citing poor integration, inadequate support, and missing essential functionalities. (10 reviews) - Users find a **lack of clarity** in Zoom Contact Center's features, leading to confusion and frustration during use. (7 reviews) - Users express frustration over **missing features** in Zoom Contact Center that complicate call tracking and system integration. (7 reviews) - Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and user experience. (6 reviews) - Users report significant **limitations in core functionality** , making the Zoom Contact Center experience frustrating and inefficient. (6 reviews) - Expensive (6 reviews) - Limited Customization (6 reviews) - Integration Issues (5 reviews) - Limited Functionality (5 reviews) - Initial Difficulties (4 reviews) ## Zoom Contact Center Reviews ### 1. Zoom Contact Center is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Janet R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zoom Contact Center?** I am the Intake Director for Michigan's largest law firm, Mike Morse Law Firm. Zoom Contact Center has changed the way we operate our call center and has increased efficiency and transparency for us. Calls are answered faster, call flows are better, and we can see agent's availablilty status at a glance. Reporting through Zoom Call Center is also a great improvement from what we previously had. It's so easy to do a deep dive into everything from call times to specific agent activity throughout the day and night. **What do you dislike about Zoom Contact Center?** We had a few minor issues early on but they were quickly resolved by the fantastic team we work with at Zoom. No complaints now! **What problems is Zoom Contact Center solving and how is that benefiting you?** Zoom Contact Center has helped us to solve problems with call flow to ensure the right calls are going to the right agents. Zoom Constact Center has improved efficiency and allows us to have much more tramsparency and better reporting. ### 2. Zoom Phone has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander A. | IT Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Zoom Contact Center?** Easy to use - conferencing and zoom phone in one app. Great plugins and integrations with Google Calendar. Up to date Apps. Easy Zoom Room administration and deployment (implementation). **What do you dislike about Zoom Contact Center?** Costs can be expensive. Difficult to find Windows download package when running on MacOS. **What problems is Zoom Contact Center solving and how is that benefiting you?** Easy to create conference calls- both externally and internally. Great Web and desktop apps. I'm able to administer multiple Zoom Rooms in multiple contries. Zoom phone with Contact center has been a nice addition to our call center. Easy to screen share and remote control ### 3. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brett C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Zoom Contact Center?** When looking into a new phone system for my Contact Center I wanted to find one that would fit every item on my list to maximize the efficiency of my contact center. When looking over Zoom Contact Center it fits every box for what a contact center needs. They may not have all of the products live yet but they are coming and will help to make sure I am staffed correctly and can provide the customer with an amazing experience. **What do you dislike about Zoom Contact Center?** Well so far eveything is working the way it should. I think as Zoom adds more features and customization more communication as the changes to reporting and other products are pushed out customers are notified. **What problems is Zoom Contact Center solving and how is that benefiting you?** Zoom Contact Center is always updating and adding to the reporting side of the contact center. They are adding Work Force Management and Quality Management products which will help the contact center be more efficient and give an ease of use to the gants and a great experience to the customers we provide service for. ### 4. Texas Rangers Baseball Club Zoom Contact Center experience has been great! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Zoom Contact Center?** I find Zoom Contact Center the most helpful by helping our team keep everything in one place. The Active Engagements page is useful when we are busy; it lets our managers know when they need others to turn their status to Ready. It helps when our team works remotely; they can still answer their ACD queues. **What do you dislike about Zoom Contact Center?** The one complaint we get about the Zoom Contact Center is that it only works on the Zoom Application on your computer. Our employees would like if they could answer their ACD calls on their cell phones, which makes it easier if you walk away from the desk but do not want to take your computer with you everywhere. **What problems is Zoom Contact Center solving and how is that benefiting you?** Zoom Contact Center is helping us identify who is and is not on their scheduled ACD time more efficiently, and it has been helping us determine who is missing their calls more. It has helped us with the analytics of each queue and the success or missed calls from each line. ### 5. Very easy to use and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Joel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Zoom Contact Center?** The software is very easy to use and does not take long to learn. The functions on both the admin side and user side are intuitive and easy to follow. The reliability of the service has been excellent. **What do you dislike about Zoom Contact Center?** There are still some features that are not available but zoom is actively working on them to be added. There are times the app will not work unless you update to the most current version. **What problems is Zoom Contact Center solving and how is that benefiting you?** ZCC is allowing use to connect to our customers without issue better than other software's we have used. It also has several imbedded features that other systems make you pay extra for or add on. The analytics and reporting have increased our data set tremendously on our continual goal of improving customer experience. ### 6. Great features, but needs more development **Rating:** 3.5/5.0 stars **Reviewed by:** Steven C. | Associate Vice-President of Instructional Support and Student Experience, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Zoom Contact Center?** The ability to jump into a Zoom meeting from a chat is a great feature. The implementation team of Koi and Monroe were very good. Ted Mead is excellent to work with. Even after we signed up, he has made himself available to troubleshoot and to answer questions. **What do you dislike about Zoom Contact Center?** Training did not cover the web chat tool at all. Training was not equipped to focus on our needs. Also, if the auto answer is selected, and the agent steps away from the chat, the customer just sits and waits indefinitely. This needs to be fixed. If the agent does not respond after a specific time, the ticket should auto close or move to the next agent. **What problems is Zoom Contact Center solving and how is that benefiting you?** Working on skills prioritizing and some other small configuration issues. ### 7. Migrated two Contact Centres from CUCX to Zoom Contact Centre **Rating:** 4.5/5.0 stars **Reviewed by:** Mark J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zoom Contact Center?** A complex technical solution presented to Agents and Adminstrators is a very simple and easy to use interface that is familiar to what they have been using since prior to Covid. **What do you dislike about Zoom Contact Center?** Because of Covid and the enormous use of Zoom Meetings, a lot of people have the perception that Zoom isn't a strong option in the this space. Can be hard to change perceptions but is achievable when they see what the solution can do. **What problems is Zoom Contact Center solving and how is that benefiting you?** Allows us to replace an aged and one-dimensional solution with a SaaS offering that is contemporary and offers multiple engagement channels. Allows our organisation to go after our strategic aims of attracting and retaining students with a powerful toolset that will continue to adapt and grow as the product matures further. ### 8. Parts Division Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Contact Center?** Ability to connect and quality of the application. **What do you dislike about Zoom Contact Center?** I do not have any dislikes at this time. **What problems is Zoom Contact Center solving and how is that benefiting you?** Right now it is simply the flow of communication. In the future, I will look to leverag the Zoom Contact Center management solution. ### 9. Zoom Contact Center Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zoom Contact Center?** Zoom Contact Center is super easy to create voice, video, and chat workflows using the "flow" tab. The text-to-speech is easy to make say what is needed and updating the flows or reverting to previous versions is very intuitive. While Zoom was happy and available to help, our organization needed little help because of this. Additionally, Zoom Contact Center is always being updated with useful features and the documentation that comes along with it keeps the system easy to manage and learn. **What do you dislike about Zoom Contact Center?** The built in reports are helpful but it would be a great feature to be able to generate custom reports using the underlying data or at least have an easy way to report on the data from a data visualization software. **What problems is Zoom Contact Center solving and how is that benefiting you?** Zoom Contact Center is helping route our phone calls to our help desk but the best benefit to our organization is the ability to bring on other groups and have an intuitive solution for them to manage their engagements and workflow some of their work. ### 10. Reliable Platform At A Push of a Button **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zoom Contact Center?** Connecting and delivering our services to customer has never been more easy. ZCC offer reliable and diverse features which enable us to deliver the best experience of virtual customer service to our customer and of course agents as well. integrating ZCC and our existing systems was at a push of a button with ZCC Flows Design features and Zoom's Team Support. **What do you dislike about Zoom Contact Center?** -We need an official site to submit ticket where the response comes not from community but from zoom official teams. -ZCC doesn't have servers in our country. -There is still some issues we're experiencing from a network perspective. -There is a lot of useful features in ZCC, unfortunately we as a clients hasn't really understand about all the features and its potential to use in our business. **What problems is Zoom Contact Center solving and how is that benefiting you?** delivering our customer services virtually. enabling customer to reach us easily with zoom sdk. increasing productivity with reliable and robust system. monitoring our productivity with zoom analytics and reports. ### 11. IT Systems Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Zoom Contact Center?** The ability to see information quickly and easily for metrics and monitoring. Ease of setup and use of the system for queue and administration. There is minimal training and understanding of the product for the end user. **What do you dislike about Zoom Contact Center?** There are only a few quirks about the software that have some issues. This mostly has to do with how answer and end-call information looks like on the app when it pops up. The call and answer buttons are swapped between the different screens. I believe this is something they are working on changing. **What problems is Zoom Contact Center solving and how is that benefiting you?** We are using the Zoom system for all our incoming calls. This includes Zoom phone and Zoom contact center. Zoom has been very helpful and intentional in solving issues between the Zoom Phone and Zoom Contact Center environments. We have had to do some workarounds to get things to work, so it is nice that some of those issues are getting solved and workarounds can come down. This helps with metrics being shown correctly. ### 12. so far it has been very good, sometimes connection is tough but overall it works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zoom Contact Center?** easy to see the data on numbers and easy to answer calls, take text messages, and I like that I can have a second phone number through zoom. It never drops calls as long as you have internet as well **What do you dislike about Zoom Contact Center?** It would be really great to be able to run contact center off of an app on your phone, especially with the text line so you can be more mobile not tied to your computer to answer a message. **What problems is Zoom Contact Center solving and how is that benefiting you?** They are helping us interact with customers as we support machines out in the field. Its a useful tool to have a solid connection and platform so we know we can depend on it ### 13. Overall Worked well. Only big issues were with texting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zoom Contact Center?** It was nice to have everything in one spot. The web version was easy to switch between the personal number and contact center. **What do you dislike about Zoom Contact Center?** The texting feature needs some work. It would be nice to be able to zoom in on pictures that get sent in. **What problems is Zoom Contact Center solving and how is that benefiting you?** Getting the calling system into one spot and adding extra features in the future. ### 14. Zoom Contact Center takes the confusion out of product support customer engagement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Zoom Contact Center?** It's easy to navigate, quick to go online and choose the correct qeues. The main screen analytics are easy to understand and provide an easy visual. **What do you dislike about Zoom Contact Center?** Text lines sometimes double text, I'm not sure if it's only agent facing, or if double texts are actually sent to customer, but it would be great to clear up. **What problems is Zoom Contact Center solving and how is that benefiting you?** Zoom desktop app dropped alot of the delay in phone calls we were experiencing before, which greatly improves diagnostic calls with customers. ### 15. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Zoom Contact Center?** Easy to use and navigate. I like how simply it is to find other people adn transfer calls. Also being able to go back and refernce old calls is awesome **What do you dislike about Zoom Contact Center?** In the text chat function, the picture come in pretty small. It would be nice to be able to expand them so you can see them better. **What problems is Zoom Contact Center solving and how is that benefiting you?** integrating the contact center with the Voice over IP phones ### 16. Post-Busy Season Zoom Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Zoom Contact Center?** Simple, easy-to-understand, and intuitive UI. **What do you dislike about Zoom Contact Center?** Cannot expand/zoom on photos sent on our dedicated support text line (personal text lines are ok). **What problems is Zoom Contact Center solving and how is that benefiting you?** ZCC allows us to have a smoother connection between employees than our previous system. The text line has also reduced our call volume, even if it needs fine-tuning ### 17. Easy to learn, metrics are confusing the first time you look at them, but very good otherwise. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Zoom Contact Center?** Being able to listen to calls via recording. **What do you dislike about Zoom Contact Center?** The metrics could use a little help the first time you see them, mainly the engagements page. **What problems is Zoom Contact Center solving and how is that benefiting you?** Routing many calls to the most helpful person on the team. Cuts down on talk time for both customer and employee. ### 18. It worked well for our use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Zoom Contact Center?** It was pretty easy to use. It gives us the ability to do some in-depth analysis on calls coming in. **What do you dislike about Zoom Contact Center?** There are a few minor things but overall was a good experience. Our team here has already communicated those to zoom and their team has been helpful. **What problems is Zoom Contact Center solving and how is that benefiting you?** Gives us internet based phone system with the ability for high call volumes ### 19. Solid platform for future development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Zoom Contact Center?** Ease of use for newer users and functionally sound as far as calls go **What do you dislike about Zoom Contact Center?** Texts/images are not intuitive nor simple **What problems is Zoom Contact Center solving and how is that benefiting you?** Directory of calls, prioritzation based on skills. Handles larger call volumes without issue. ### 20. Everything in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Contact Center?** I like the quality of the user interface. We have employees that aren't great with tech but they use zoom phone meetings and sms easily. The product is also very reliable. **What do you dislike about Zoom Contact Center?** Right now the new contact center has some bugs but zoom is improving the new feature extremely fast. I think it will be where we need it to be soon. They also have some great support staff. **What problems is Zoom Contact Center solving and how is that benefiting you?** We are working out some contact center issues but it has solved issues that other voip phone systems have. We have had connectivity issues in the past and app issues and we have not seen these with zoom. - [View Zoom Contact Center pricing details and edition comparison](https://www.g2.com/products/zoom-contact-center/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A11%3A19+-0500&secure%5Bsession_id%5D=950b77b5-9076-4cdd-a425-dfb203f3cf6d&secure%5Btoken%5D=1a858c37730eac1336cebf7b454102e9ea47bf8886efc5326016e3bffdacfc62&format=llm_user) ## Zoom Contact Center Integrations - [Guru](https://www.g2.com/products/guru/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ## Zoom Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Zoom Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)