Zenoti Reviews & Product Details

What I like most about Zenoti is having everything in one place. Our memberships and booking system sit together, so when a client comes in we can see their bookings, their membership and their history all at once without jumping between programs. That makes life easier for the team and gives clients a smoother experience. I also really value the marketing tools being built in. Being able to reach our clients through the same system we use to book and manage them saves time and keeps our communication consistent. Review collected by and hosted on G2.com.

What I like least is probably the reporting. There are so many reports available, which isn't a bad thing in itself, but it can get confusing knowing which one to use for what you need. Sometimes several reports seem to cover similar information, and it takes a bit of trial and error to find the right one. Review collected by and hosted on G2.com.

Zenoti consolidates everything into one platform — booking, POS, client profiles, photo documentation, commission tracking, and marketing. For a multi-service shop like mine (barbering, facials, and scalp treatments), having everything in one system eliminates the need for multiple subscriptions. The AI receptionist and automated reminders have been especially valuable for reducing no-shows. I also want to give a special shout-out to Shamanth, Rithvika, and Yash — they are extremely knowledgeable and helpful throughout the onboarding process. Review collected by and hosted on G2.com.

The setup and onboarding process is complex. It takes time to map services, migrate client data from Square, and train staff. The platform is powerful but not simple — and the cost is significant for a new single-location shop. Some features require backend support to configure, which slows down implementation.

That said, the thoroughness of the onboarding process gave me full confidence in the system once it was installed. It was clear that every detail was handled properly, and that gave me peace of mind going live. Review collected by and hosted on G2.com.

The level of support during the implementation process has been excellent. Shraddha has been extremely helpful, patient, and responsive throughout the entire setup. She has taken the time to understand our business needs, answer our questions, and help us configure the system in a way that works for our operations. Review collected by and hosted on G2.com.

The system is very comprehensive, which is a big advantage, but the implementation can also be complex because there are many settings, reports, and configurations to learn. Some areas require a deeper understanding before they can be fully optimized. Review collected by and hosted on G2.com.

The onboarding with Rithvika has been AMAZING! She made the data validation a breeze, was super helpful without being intimidating, and has been there to hold our hand and troubleshoot anything, at every step! Not to mention the ease of use and communication for our clients and team now that we are actively using this! Having the one on one support from our Product Specialist, Rithvika, has been invaluable to the process of onboarding and our Go Live. Review collected by and hosted on G2.com.

I think the videos in Zenoti University were hit and miss (meaning, some were very helpful, and some were not) I gave all videos an average rating, but there is room for improvement. I am also finding that a few features are almost an "all or nothing" approach (the first springing to my mind surrounds geofencing for the team to clock in and out, but they also need access to their schedules and blocking time off) Review collected by and hosted on G2.com.

Zenoti gives you firstly a well thought UI that makes data entering an easy task and then with all the systems and protocols in place that we set as per our business requirement makes it more structured and with all the reporting options in place we can then go ahead and crunch numbers as per our milestones and control parameters. Highly recommended. Review collected by and hosted on G2.com.

Its a giant software - getting people trained on it becomes cumbersome task sometines for me especially to the managers who are not tech savvy they have an aversion to Zenoti. Review collected by and hosted on G2.com.

Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. Jeremiah was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live. Review collected by and hosted on G2.com.

There is a learning curve because Zenoti offers so many features and settings. It can take some time to learn where everything is and how to fully utilize the platform, but the support team has been very helpful whenever we have questions. Review collected by and hosted on G2.com.

What I like best about Zenoti is how powerful yet intuitive the system is. It offers a tremendous amount of functionality and customization, but it is still relatively easy to navigate and learn. I especially appreciate that when we have a question, we can usually find the answer through keyword searches or the AI chatbot, which makes it much easier for our team to learn the system without always having to contact support.

I also really like how many of the features work together within one system. As we continue learning Zenoti, we're finding more ways to use its functionality to improve our operations, guest experience, and overall efficiency. Review collected by and hosted on G2.com.

The biggest downside is the learning curve. Zenoti is very powerful and has many features and settings, but that also makes implementation and setup more complex. It takes time to learn the system and understand how everything works together, so I would not recommend rushing the implementation process. Review collected by and hosted on G2.com.

Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with Jennifer and Omer to working with Trivia, Femi, Vamsi, Yash, Anurag, and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization.

We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. Review collected by and hosted on G2.com.

It is hard to pinpoint anything that we dislike about Zenoti. I would say the main thing is that the system is so vast that it can be overwhelming at times, but the capabilities in the system are incredible! Review collected by and hosted on G2.com.

What I like best about Zenoti is the wide range of features available within one platform. It offers many valuable tools for managing different areas of our business, and the support team has been helpful when we need assistance. I especially appreciate Vic Bhatia, who oversees our account. He has been responsive, supportive, and genuinely invested in helping our business get the most out of the platform. Review collected by and hosted on G2.com.

While Zenoti offers many advanced features and capabilities, it is often unable to handle simple tasks efficiently. Routine processes can feel overly complicated, require too many steps, or not work as expected, making everyday tasks more time-consuming than they should be. Review collected by and hosted on G2.com.

What I like most about Zenoti is that it understands the salon and spa industry in a way many software companies don’t. It’s clear the platform was built with real operational challenges in mind — from appointment flow and reporting to memberships, guest experience, payroll, and multi-location management.

I also appreciate how robust the reporting and KPI tracking capabilities are. Being able to analyze performance, productivity, retention, retail, and booking trends in one place helps businesses make more informed decisions and create stronger accountability across teams.

Most importantly, I value that Zenoti continues evolving. The platform consistently introduces new features and improvements, which shows a commitment to innovation and supporting the changing needs of the industry. Review collected by and hosted on G2.com.

One of the biggest challenges with Zenoti is that, because the platform is so robust, there can be a fairly steep learning curve for new users. Some areas of the system feel less intuitive than they could be, especially for teams that are not highly tech-comfortable.

At times, reporting and backend setup can also feel overly complex for smaller operational changes, and it can be difficult to know the most efficient way to accomplish certain tasks without additional training or support.

That said, many of these challenges come with the complexity of supporting such a comprehensive platform, and overall the strengths of the system outweigh the frustrations. Review collected by and hosted on G2.com.