--- title: Zenarate Reviews meta_title: 'Zenarate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Zenarate works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 34 scale: '5' date_modified: '2026-10-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zenarate Reviews **Vendor:** Zenarate **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.9/5.0 **Total Reviews:** 34 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Zenarate Zenarate is an AI-powered Frontline Performance Platform that helps organizations improve every customer interaction across human and AI agents. The platform connects practice, real-world performance analysis, coaching, and continuous improvement in a closed-loop performance model. Zenarate helps customer-facing organizations prepare employees for complex interactions, understand what is happening once they are live, identify the skills and behaviors affecting performance, and continuously improve both human and AI agents. Unlike point solutions focused only on training, quality assurance, or conversation intelligence, Zenarate connects frontline readiness with actual customer outcomes. Organizations can use the same intelligence across Learning & Development, Quality, Operations, Customer Experience, Sales, and AI teams to create a more consistent approach to frontline performance. What is included in Zenarate’s AI Frontline Performance Platform? Perform — AI-powered simulation and practice Perform helps new hires and tenured employees build confidence and readiness before high-stakes customer interactions. Employees practice realistic scenarios using AI-powered simulations across voice, chat, video, email, and face-to-face interactions. Personalized AI coaching provides immediate feedback and helps employees improve through repetition and practice. Organizations use Perform to accelerate speed to proficiency, improve new-hire readiness, strengthen skills, increase confidence, reduce training costs, and prepare employees for complex customer and sales conversations. Analyze — Conversation intelligence, performance analysis, and coaching Analyze evaluates real customer interactions to help organizations understand what is happening on the frontline and where performance can improve. It surfaces skill and behavior trends, identifies coaching opportunities, and provides managers with actionable insights to improve employee performance. By connecting frontline behaviors to operational and customer outcomes, Analyze helps organizations move beyond traditional quality monitoring toward continuous performance improvement. Leaders can better understand what top performers do differently, where teams need support, and whether coaching is creating measurable improvement. Evolve — Build, test, validate, and improve AI agents Evolve helps organizations create and evaluate AI agents without requiring highly technical development teams. Organizations can test AI agents against realistic customer scenarios, apply guardrails and performance standards, identify gaps before deployment, and continuously improve AI-agent performance. Zenarate enables organizations to evaluate human and AI agents against shared standards, helping CX and operations leaders create more consistent customer experiences as AI becomes part of the frontline. What is the closed-loop approach to frontline performance? Traditional frontline systems are often fragmented. Learning teams manage training. Quality teams review interactions. Operations teams manage performance. CX teams measure customer outcomes. AI teams build and deploy automated agents. Zenarate brings these activities together. Employees practice before interacting with customers. Real interactions are analyzed after they occur. Performance insights identify the behaviors and skills that need improvement. Coaching and practice are then targeted to those gaps. The resulting performance is measured again, creating a continuous feedback loop. This closed-loop model helps organizations move from episodic training and manual quality processes toward continuous frontline performance improvement. In what ways does Zenarate to help improve frontline performance?: \* New-hire readiness and speed to proficiency \* Frontline employee confidence \* Customer service and sales performance \* First Contact Resolution (FCR) \* Average Handle Time (AHT) \* Customer Satisfaction (CSAT) \* Quality and compliance \* Coaching effectiveness \* Employee productivity \* Training efficiency and cost \* Sales and conversion performance \* AI-agent quality and effectiveness \* Consistency across human and AI customer interactions Built for complex customer-facing environments Zenarate supports enterprise organizations across financial services, banking, insurance, healthcare, telecommunications, retail, travel and hospitality, and business process outsourcing (BPO). The platform is designed for organizations where frontline conversations are complex, highly regulated, high volume, or directly tied to customer experience and business performance. Zenarate helps organizations improve performance across customer service, contact centers, sales teams, member services, patient and healthcare interactions, reservations, hospitality experiences, and other customer-facing environments. Why do organizations choose Zenarate? Zenarate combines AI simulation, conversation intelligence, coaching, performance analytics, quality insights, and AI-agent evaluation within a unified Frontline Performance Platform. Instead of treating training, quality, coaching, and AI performance as separate activities, Zenarate connects them so organizations can understand whether employees and AI agents are truly ready, how they perform in real interactions, where improvement is needed, and whether that improvement is translating into better outcomes. The result is a continuous performance model designed around a simple goal: Every conversation, better than the last. ## Zenarate Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend Zenarate for its **effective coaching** , significantly enhancing training with realistic simulations and personalized feedback. (6 reviews) - Users find Zenarate's platform to be **intuitive and easy to use** , enhancing skills with realistic AI-driven simulations. (4 reviews) - Users highlight the **effective experience improvement** of Zenarate, enhancing training with realistic simulations and supportive feedback. (4 reviews) - Users praise the **AI integration** of Zenarate for enhancing training efficiency and providing realistic practice scenarios. (3 reviews) - Users find that Zenarate's **AI-driven simulations** greatly enhance training efficiency and skill-building in a supportive environment. (3 reviews) - Users value the **employee development opportunities** provided by Zenarate, enhancing skills and confidence through realistic training simulations. (3 reviews) - Engagement (2 reviews) - Learning Enhancement (2 reviews) - Responsive Service (2 reviews) - Access (1 reviews) **What users dislike:** - Users find the **inadequate AI capabilities** limiting, wishing for improved flexibility and understanding in responses. (3 reviews) - Users find **missing features** in Zenarate, such as limited practice scenarios and lack of customized feedback for advanced learners. (3 reviews) - Users find the **limited flexibility** in Zenarate's simulations restricts natural conversations and learning flow. (2 reviews) - Users experience occasional **utterance recognition errors** with Zenarate AI Coach, impacting the overall learning effectiveness. (1 reviews) - Users note the **significant effort required to maintain content** , which can be challenging in a fast-paced environment. (1 reviews) - Users find the **inaccurate information** from Zenarate frustrating, as the AI sometimes fails to understand their questions. (1 reviews) - Inadequate Reporting (1 reviews) - Users note a **lack of diverse features** , expressing frustration with the AI's limited understanding and practice scenarios. (1 reviews) - Language Issues (1 reviews) - Learning Curve (1 reviews) ## Zenarate Reviews ### 1. Clean, Easy-to-Use Simulations That Build New-Hire Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Stuti S. | Associate Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 29, 2026 **What do you like best about Zenarate?** Zenarate gives new hires the chance to practice real-life scenarios through simulations, so they feel confident when working with actual customers. The different engines available also expand the scope of what they can learn and practice. I absolutely love using the product—it’s clean and easy to navigate, especially from an admin perspective. **What do you dislike about Zenarate?** While the product is really good overall, there’s still room for improvement. The standard AI engine could offer more human-like voices, similar to what’s available in the advanced AI engine. Speech recognition could be stronger for global accents, as well as for healthcare and customer-service terminology. Finally, adding an auto-save feature would make a big difference, so learners can resume from where they left off rather than having to restart. **What problems is Zenarate solving and how is that benefiting you?** Zenarate solves the challenge of preparing new hires for live customer interactions in a consistent and scalable way. As a result, training duration is reduced and learners can transition to production more quickly. ### 2. An innovative, user-friendly platform that builds real confidence. **Rating:** 5.0/5.0 stars **Reviewed by:** Elisha W. | Global Director, Commercial Learning and Development, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 05, 2025 **What do you like best about Zenarate?** Zenerate is incredibly easy to work with. The team is responsive, collaborative, and focused on continuous innovation. Since adopting the platform, we've seen steady investment in new features and technology. The stories are realistic and engaging, and our team members are gaining confidence in their skills after using them. It's made a huge difference in our team's readiness. **What do you dislike about Zenarate?** So far, we haven't experienced any major downsides. Like any AI-driven tool. there's a learning curve in the beginning, but the team has been great at supporting us through it. **What problems is Zenarate solving and how is that benefiting you?** They're helping us strengthen our team's readiness by providing realistic, AI-driven stories that let our team practice in a safe environment. It's been a huge help in boosting confidence, improving consistency in soft skills, and speeding up time to proficiency for new hires and tenured colleagues. ### 3. Dynamic Training & Practice Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Manager, Colleague Capabilities, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 05, 2025 **What do you like best about Zenarate?** I love that this platform removes the element of feeling self-conscious about practice and developing new skills. It's not often that a learning environment can be created where it's safe to struggle and learn from your experiences to become more confident. The team at Zenarate are so quick to action things and easy to work with. They are always available for questions and willing to share helpful recommendations. **What do you dislike about Zenarate?** In the current state, it's not very helpful for tenured colleagues who may not need the full support of practice in a Guided and Unguided format. It would be more impactful if the AI Coach customized its language to provide detailed and specific feedback for the learner on where they are going wrong. **What problems is Zenarate solving and how is that benefiting you?** For onboarding, it's allowing colleagues the opportunity to practice advice conversations and soft skills in a safe environment before they are customer-facing. It also is lessening the burden on formal training programs and people managers to provide detailed and dedicated instruction at the individual level. ### 4. Incredible Team, Fantastic Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 01, 2025 **What do you like best about Zenarate?** The Zenarate platform allows us to deliver dynamic, realistic simulations that not only accelerate learning for our tenured and new hire learning, but also create a safe space for skill development and confidence building. We love the new Canvas Builder, Scorecard, and Analyzer features as well and are very eager to begin implementation. **What do you dislike about Zenarate?** It's been a great experience. I cannot think of anything at this time. **What problems is Zenarate solving and how is that benefiting you?** Solving for creating realistic system navigation simulations as well as specific, business defined call servicing skill gaps. It helps us to scale roleplays in a way never possible before and allow learners and coaches extra practice for specific skills when needed. We are able to deliver more consistent learning experiences and learning products. ### 5. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2025 **What do you like best about Zenarate?** Zenarate AI Coach has been a game-changer for our training programs at USAA. Since implementing the simulator, we've seen a significant reduction in training time while giving our users a hands-on, realistic way to practice and learn through AI-driven and coached simulations. The platform is intuitive and effective, helping our teams build confidence and skill in a safe, supportive environment. **What do you dislike about Zenarate?** While Zenarate AI Coach has brought clear value to our training programs at USAA, there are a few areas where we’ve seen room for improvement. Some of the simulations can feel a bit linear, which occasionally limits the flexibility of conversations. We understand this is partly by design to ensure consistency, but it can sometimes restrict the natural flow of learning. Additionally, the system occasionally struggles to recognize certain utterances, leading to errors or misinterpretations. That said, we’ve seen steady improvements in this area, and the Zenarate team has been proactive in addressing these issues. With the introduction of their new GenAI Simulator, we’re optimistic that many of these limitations will soon be a thing of the past. The evolution of their technology shows real promise, and we’re excited to see how it continues to enhance the learning experience. **What problems is Zenarate solving and how is that benefiting you?** One of the biggest problems Zenarate AI Coach has helped us solve is the inefficiency and inconsistency of traditional live simulations. These sessions were often time-consuming, costly, and varied widely depending on the facilitator or scenario. Zenarate has streamlined that process by offering scalable, consistent AI-driven simulations that allow users to practice in a safe, judgment-free environment. This has been especially valuable when we don’t have access to a dedicated training system—Zenarate fills that gap and ensures our teams can still build skills effectively. With the rollout of their new GenAI Simulator, we’re confident that even more flexibility and realism are on the horizon. ### 6. Cutting Edge Coaching Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke C. | Business Change Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 14, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenarate?** The on-demand availability is a critical component for our call centers and training environment. **What do you dislike about Zenarate?** I wish the AI Coach was a little more flexible in responses. You only get what you program. However, we're hopeful this improves with the new AI generated personas recently introduced to the Zenarate platform. **What problems is Zenarate solving and how is that benefiting you?** Zenarate is building confidence in our learners and conversational fluency with customers. ### 7. Great Tool for Learning! **Rating:** 5.0/5.0 stars **Reviewed by:** jefferson m. | Intérprete médico, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 16, 2024 **What do you like best about Zenarate?** I’ve been using Zenarate AI Coach for a few months, and I like it. The platform is easy to use, and the AI gives helpful feedback. I can practice at my own pace, which is great. Overall, it’s improved my skills a lot. I recommend it! **What do you dislike about Zenarate?** N there are a few things I think could be better. Sometimes the AI doesn’t fully understand my questions, which can be frustrating. Additionally, I wish there were more diverse practice scenarios to choose from. Overall, it’s a good tool, but these improvements would make it even better! **What problems is Zenarate solving and how is that benefiting you?** I receive instant feedback on my performance, allowing me to make adjustments in real time. ### 8. Amazing for training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Zenarate?** It has helped our agency tremendously by training the staff. The AI implementation to train our staff with calls and real-life scenarios has also worked wonders. They all feel very comfortable coming back to these scenarios. **What do you dislike about Zenarate?** It has been amazing and we don't feel like anything major is missing. **What problems is Zenarate solving and how is that benefiting you?** Training has always been an expensive task, and Zenarate with its AI implementation has helped a lot in getting this done cost-effectively. ### 9. Zenarate fast-tracks time to competency, aids in scalability, and enhances the learner's experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 02, 2023 **What do you like best about Zenarate?** What I like most is the ability is gives audiences to practice on their own without the fear of breaking something, messing up, or being nervous in front of their peers. It not only serves as a great initial training tool, but is fantastic for continued education and continuous up-skilling. **What do you dislike about Zenarate?** Some of the opportunities I've experienced have since been resolved based on the dedicated attention, care, and focus of the customer support team. These areas centered around UI/UX and reporting. The tool has evolved a lot since the original implementation, but I'd still like to see a stronger push on improving the overall UI/UX. **What problems is Zenarate solving and how is that benefiting you?** Limited 1-1 coaching, scalability across shifts, continuous education, etc. ### 10. Zenarate is an absolute game changer for any call center operation. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Training Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 02, 2023 **What do you like best about Zenarate?** Zenarate continues to improve their product based off the needs of their customers. The Zenarate Team is fantastic and easy to work with. The program works better than expected. **What do you dislike about Zenarate?** I'm still looking for a downside. If I think of anything, I'll let you know. **What problems is Zenarate solving and how is that benefiting you?** It strengthens our agents' ability to control the call flow and forces script adherence. We have seen a significant improvement with our QA scores but more importantly the customer experience has improved largely because of all the practice our call center representatives get with the various stories we have created. ### 11. Zenarate has bridged the gap for our new hires between instructor led training and taking live calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 30, 2023 **What do you like best about Zenarate?** There are many things our team likes about Zenarate, but a few of my favorites include the following: - Customized reporting - Real-time coaching - Customizable content - No integration is needed between systems **What do you dislike about Zenarate?** The only downside of the fast-paced call center industry and having the ability to create unlimited and customizable content is the time and effort it takes to maintain content. **What problems is Zenarate solving and how is that benefiting you?** Zenarate AI Coach is allowing us to provide simulated practice opportunities to new hires before they begin taking live calls as well as allowing tenured advocates to practice upskilling opportunities or process changes before they go-live. This tool is also helping us reinforce best practices when we notice quality errors in our quality audits. ### 12. AI Coach for contact center that delivers measurable business impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 12, 2022 **What do you like best about Zenarate?** Zenarate's AI Coach is 1) super easy for business users to deploy 2) requires no integration with contact center tech 3) Measurably improves contact center agent metrics relative to control groups - e.g. handle time, CSAT/NPS improvements, $ collected, revenue generated per contact, compliance etc. But most impressive is the culture of execution, doing what it takes, constantly innovating and thinking ahead. **What do you dislike about Zenarate?** There are no downsides to using AI Coach. Just ensure that the right business use cases are built into the training simulations and you'll see the metrics move! **Recommendations to others considering Zenarate:** It really does work! **What problems is Zenarate solving and how is that benefiting you?** Zenarate AI Coach is 1) Helping raise the bar on the quality & KPIs of the bottom quartile of agents 2) Cutting down on the time-to-proficiency for new agents 3) Improving knowledge retention for complex processes 4) Helping deliver an improved client experience ### 13. Zenarate changed the face of our Training **Rating:** 5.0/5.0 stars **Reviewed by:** Robb G. | Director of Talent Development, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenarate?** Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training. Our representative Tegan, is super helpful and is a pleasure to work with!! **What do you dislike about Zenarate?** Nothing, Zenarate is a great tool and the staff is super attentive to our needs. **What problems is Zenarate solving and how is that benefiting you?** Zenarate is solving our speed to proficiency with our agents and allows us to correct areas of opportunity during call calibrations. ### 14. Services nothing short of excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Apoorva K. | AVP, Fintech Partnerships, Genpact, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 08, 2022 **What do you like best about Zenarate?** We have been working with Zenarate for quite some time and the delivery of services is excellent. The support from team on ground and their CEO is just brilliant. Having deployed Zenarate in many different situations at our client we have seen a considerable jump in the learning curve of our team. Guided and unguided learning both are extremely helpful and help our agents work in an optimal fashion. **What do you dislike about Zenarate?** None as of now. We would be glad if email workflow integration with third-party software can be included in Zenarate **What problems is Zenarate solving and how is that benefiting you?** Improving learning curve of our agents and making them productive for the actual production environment. It helps me grade agents as well basis performance and what further improvement is required in their learning ### 15. Zenerate has been a wonderful partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2022 **What do you like best about Zenarate?** The staff at Zenerate are always eager to assist. The AI Coach is simple for our users to learn and easy to navigate. AI Coach is an easy-to-use training tool for our organization. **What do you dislike about Zenarate?** Sometimes the AI can be slow to learn when new stories are created and the end user has to say the same thing several times in order to progress through the story. The staff at Zenerate are always helpful and understanding when this occurs. **What problems is Zenarate solving and how is that benefiting you?** There is not a problem. Zenerate is currently working with us to create call effectiveness stories which will lead to our agents generating more revenue for the organization. ### 16. The product has been excellent for our Team. We've deployed it across 4 contact centers. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas N. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 07, 2022 **What do you like best about Zenarate?** Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team. **What do you dislike about Zenarate?** Nothing at this time. We really have had no issues that I'm aware of. **Recommendations to others considering Zenarate:** You won't be disappointed! **What problems is Zenarate solving and how is that benefiting you?** Zenarate allows us to teach at a pace that eliminates the need to have large teams off the phone at one time. They can log in and train at their own pace and interact with a system that acts like a human in the responses. This gives the agents much more "real life" type training. ### 17. The amount of time saved in training and developing our agents is unmeasurable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2022 **What do you like best about Zenarate?** The most helpful thing is that it gives our agents a real time simulation at how to best serve our customers and clients to our exact liking. When we look back at our training and developing prior to Ai Coach, it is amazing how much more prepared our agents are now right out of training. **What do you dislike about Zenarate?** At first the utterence proofing of new stories was time consuming, but once our testers became more acclimated with the process it was smooth. **What problems is Zenarate solving and how is that benefiting you?** With less time spent in the classroom learning, we are getting more productivity out of our agents. ### 18. Zenarate AI Coach - The future is here! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 06, 2022 **What do you like best about Zenarate?** How easy the tool is to use! We absolutely love that it is web-based and functions on Chrome. **What do you dislike about Zenarate?** I would like the product to be able to link to our internal test accounts to make the story match fully how our reps would actually take a call. With that being said, we love the product and the capability we have. **What problems is Zenarate solving and how is that benefiting you?** Fast moving compliance related changes can now be captured, created, and then practiced into a story. It makes our jobs easier because the reps get to practice and showcase they know how to do their jobs! ### 19. works well in most cases needs a little more robustness for random questions if posable **Rating:** 4.5/5.0 stars **Reviewed by:** matt w. | instructional design manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2022 **What do you like best about Zenarate?** amazing service from the company help every step of the way, ai is immersive once you get used to the back and forth. works across all customer interacting departments. **What do you dislike about Zenarate?** can only handle one thought/question at a time. needs multiple voices so it feels less like the same call every time, we solved for this by having volunteers record audio for us. could be built into app? **What problems is Zenarate solving and how is that benefiting you?** we use the Ai in class for mock call training and to standardize and speed up the Boards process. time savings and agents are more comfortable when they get to the floor ### 20. Great tool for building phone skills **Rating:** 5.0/5.0 stars **Reviewed by:** Karissa W. | Process Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 31, 2022 **What do you like best about Zenarate?** The tool allows users to practice in a space and work to build skills and confidence to manage calls with customers. The rules within the call ensure company strategy is met as well. **What do you dislike about Zenarate?** Nothing - I am excited to continue building our story library within the tool and enhancing our new hire curriculum as well as options for coaching/mentoring tenured agents. **What problems is Zenarate solving and how is that benefiting you?** It settles nerves for less experienced new hires and provides an interactive training tool to build soft skills that go beyond basic process/procedures training. ### 21. Wonderful experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 02, 2022 **What do you like best about Zenarate?** Our new hire associates are providing great feedback on Zenarate. Some have mentioned that this is the first time they have ever worked for a company who had this technology, and it has really helped to prepare them to speak to live customers! Our Zenarate partners have been GREAT to work with as well! **What do you dislike about Zenarate?** Nothing to dislike. This platform helps our associates practice our scripting before talking to actual customers! **What problems is Zenarate solving and how is that benefiting you?** Helping us to overcome common objections we get from customers. ### 22. Recommend Zenarate **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra R. | Operations Supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2022 **What do you like best about Zenarate?** I like that is interactive and helps the trainees to practice as many times as the need to master the skill **What do you dislike about Zenarate?** That it should have more visuals to have the practices more engaged **Recommendations to others considering Zenarate:** ghgjgdhjghjgjghjghjgjghjgjg **What problems is Zenarate solving and how is that benefiting you?** That we have available all the role plays 24/7 and they can practice specific topics ### 23. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Egon D. | Department Manager of Default Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2022 **What do you like best about Zenarate?** The user friendly scripts that are created **What do you dislike about Zenarate?** Reporting can be a little more user friendly **What problems is Zenarate solving and how is that benefiting you?** Touches on our compliance pieces of call handling ### 24. Excellent tool for contact centre training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2022 **What do you like best about Zenarate?** The flexibility to enable agent self-learning in a way that is interactive and engaging. **What do you dislike about Zenarate?** I'm excited by upcoming functionality which will make it even easier to configure and deploy new stories. **Recommendations to others considering Zenarate:** I highly recommend AI Coach as a tool to accelerate contact centre performance improvement. **What problems is Zenarate solving and how is that benefiting you?** It is helping us accelerate the enablement of new agents and uplift the performance of existing agents - in a way that does not require complex integrations. ### 25. Great software and company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2022 **What do you like best about Zenarate?** It is a wonderful tool to facilitate the training needs of my job **What do you dislike about Zenarate?** Software has limitations conditioned upon its programmed responses, this is not specific to the tool zenerate, but it is how I would answer **What problems is Zenarate solving and how is that benefiting you?** Zenerate is providing valuable simulated experience for customer service based phone calls. ### 26. Zenarate is very helpful when it comes to coachings **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin U. | Supervisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenarate?** How easy it is to use on a daya to day bases. **What do you dislike about Zenarate?** nothing, everyting about it works perfect **Recommendations to others considering Zenarate:** Zenarate is a huge help in facilitating daily activities in the call center Industry 100% recomended **What problems is Zenarate solving and how is that benefiting you?** Coaching the agents and teaching them what a call should look like is teh easiest ### 27. The power of the AI Coach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2022 **What do you like best about Zenarate?** The biggest benefit is the ability to provide additional coaching opportunities to improve collections skills without having to rely on a human coach. **What do you dislike about Zenarate?** A more intuitive reporting that can be used to measure proficiency **What problems is Zenarate solving and how is that benefiting you?** Change Management and quicker adoption of process changes for call flow. ### 28. Quality Assurance Lead Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2022 **What do you like best about Zenarate?** The representatives can learn at their own pace and retry as needed. I also like to view the reporting to track progress. **What do you dislike about Zenarate?** No downside, just cant wait to create advanced scenarios. **What problems is Zenarate solving and how is that benefiting you?** Our leaders are able to tailor coaching to the specific representative need. ### 29. Turbocharging agent performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 15, 2022 **What do you like best about Zenarate?** no integrations required so it is quick to deploy - stories are configured according to the practices or processes that you want agents to master - great support from the Zenarate team across all phases of story development and launch. **What do you dislike about Zenarate?** Lack of clickable screens that mimic client CRMs and systems **Recommendations to others considering Zenarate:** Get a demo and a POC running. **What problems is Zenarate solving and how is that benefiting you?** Compliance, Customer Experience, Collections Effectiveness ### 30. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2022 **What do you like best about Zenarate?** I like the guided and unguided features the best. It allows our agents to practice with help first and once they are comfortable they can practice on their own. **What do you dislike about Zenarate?** I can't think of anything I dislike. It's an easy tool to use and Zenarate provides great support. **What problems is Zenarate solving and how is that benefiting you?** The tool allows our agents to practice a role play all at the same time, without the trainer taking hours to do a role play one at a time with a class of 10 plus new hires. ### 31. Next level training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 08, 2022 **What do you like best about Zenarate?** Great user interface and very easy to learn and navigate **What do you dislike about Zenarate?** No downsides. I would love to see the team continue to evolve the UX. **Recommendations to others considering Zenarate:** A simulator that will definitely make a difference for your learners. **What problems is Zenarate solving and how is that benefiting you?** Helping our team practice conversations in a challenging and safe environment. ### 32. It is useful but could use more built in stories **Rating:** 3.5/5.0 stars **Reviewed by:** Fredy M. | Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2022 **What do you like best about Zenarate?** Easy to follow along and helps agents guided **What do you dislike about Zenarate?** Sometimes it can get too repetitive causing a bit of frustration. **What problems is Zenarate solving and how is that benefiting you?** We are able to determine good general responses which is what it picks up ### 33. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 11, 2022 **What do you like best about Zenarate?** Great tool for new hire training as well as refresher training **What do you dislike about Zenarate?** Scenario set up can be time consuming at times **What problems is Zenarate solving and how is that benefiting you?** giving remote reps opportunity to practice without doing side by sides or live calls ### 34. Very good training tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review. **Reviewed Date:** May 03, 2022 **What do you like best about Zenarate?** We can make different type of scenarios to train in different levels, were agents can traing specific skills **What do you dislike about Zenarate?** Sometimes it crashes, but it is not all the time **Recommendations to others considering Zenarate:** Definitely is a must have for training **What problems is Zenarate solving and how is that benefiting you?** Specific skills, like listening and problem solving **Official Response from David Swift:** > Hello, and thank you for your kind review! To our knowledge, Zenarate AI Coach software has never crashed. Rather, when a user experiences AI Coach "crashing," it is actually due to user internet connection issues. Zenarate AI Coach is a cloud based software that relies on a stable internet connection to function properly. I encourage you to reach out to your Zenarate Customer Success Manager, and they can both troubleshoot and provide more information on the subject :) ## Zenarate Discussions - [What is Zenarate AI Coach used for?](https://www.g2.com/discussions/what-is-zenarate-ai-coach-used-for) - [View Zenarate pricing details and edition comparison](https://www.g2.com/products/zenarate/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+15%3A59%3A51+-0500&secure%5Bsession_id%5D=464ecbe4-9f5b-461d-8ee4-265c98d9bf6b&secure%5Btoken%5D=adaa8a24a2ca13d04f7a6da44b7b8a67ad9b221920964f0dba5a6bec6288cd87&format=llm_user) ## Zenarate Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Conversation Intelligence** - Conversation Intelligence **Progress Tracking** - Progress Tracking **AI/Machine Learning** - AI/Machine Learning **Decision Support** - Decision Support **Self-Directed Repeatable Practice** - Self-Directed Repeatable Practice **AI Buyer Persona Simulation** - AI Buyer Persona Simulation **Roleplay Scenario Builder** - Roleplay Scenario Builder **Sales Scenario Practice Library** - Sales Scenario Practice Library **Automated AI Coaching Feedback** - Automated AI Coaching Feedback **AI Roleplay Scoring & Rubrics** - AI Roleplay Scoring & Rubrics **Reporting/Analytics** - Reporting/Analytics **Sentiment Analysis** - Sentiment Analysis **Hyper-Realistic Voice Simulation** - Hyper-Realistic Voice Simulation **Third-Party Integration** - Third-Party Integration **Sales Framework Customization** - Sales Framework Customization **Sales Readiness Certification** - Sales Readiness Certification **Conversational AI** - Conversational AI **Quality Assurance** - Evaluation - Calibration - Reports **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Platform - AI Sales Roleplay Tools** - Skill-Based Certification - Low-Latency Conversations - Cross-system Integration - Roleplay Buyer Simulation - Methodology Alignment **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Customization - AI Sales Roleplay Tools** - Scenario Creation - Customizable AI Personas - Multiple Roleplay Type **Performance** - Third-Party Integrations - Compliance **Platform** - File support - Mobile support - Integration **Feedback Analysis - AI Sales Roleplay Tools** - Roleplay Reviews - Real-Time AI Coaching & Feedback - Speech Analysis - Performance Scoring & Analytics **Onboarding** - Documentation - Coaching - Programs **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - AI Sales Roleplay Tools** - Adaptive Learning - Natural Language Interaction - Decision Making **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Generative AI** - AI Text-to-Speech ## Top Zenarate Alternatives - [Second Nature AI](https://www.g2.com/products/second-nature-ai/reviews) - 4.7/5.0 (434 reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,240 reviews) - [Bridge](https://www.g2.com/products/bridge/reviews) - 4.2/5.0 (384 reviews)