Zello Reviews & Product Details

Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. Zello is ideal for businesses with deskless workers, field workers, remote workers, and lone workers. Use cases in this category include hotels with various staff members, construction crews on noisy job sites, and retail salespeople on the sales floor. Join the millions of Zello users who communicate in real-time over any wireless or data network to share updates, connect in emergencies, and solve problems. Zello serves thousands of businesses and has more than 130 million users worldwide. Current customers include Honda, Restoration Hardware, Starwood/Marriott Hotels, Uniqlo, Waste Management (WM), and YRC Freight. Zello is recognized as a reliable communication solution by reputable sources like the Wall Street Journal, the New York Times, CBS, CNBC, USA Today, and TechCrunch.

Seller

Zello

Discussions

Zello Community

Languages Supported

Arabic, Bulgarian, Czech, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Jason Appleby

Pricing

Pricing provided by Zello.

For Business

$8.00

per_user Per Month

For Enterprise

Contact Vendor for Pricing

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 98 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

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Steven M.

Director, IS&T

Small-Business (50 or fewer emp.)

5/8/2019

"Our Zello experience"

4/5

What do you like best about Zello?

The ability to connect directly and privately with the employees in the field across several properties. Review collected by and hosted on G2.com.

What do you dislike about Zello?

We think the lack of volume on cellphones is an issue. When replacing the traditional UHF radio, my staff have reported not being able to hear in some situations. The app on iOS will log out on its own and calls were missed. I have purchased 3 different Zello type PTT devices to test in our environments. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Better iOS control over volume and option (I know this is an Apple issue), an interface that allows more than 1 physical radio to rebroadcast on UHF. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

As a property manager with several properties across the state, we can connect as one team and interact and respond quickly to most situations. Review collected by and hosted on G2.com.

Rob P.

IT Manager

Mid-Market (51-1000 emp.)

5/10/2019

"The Zello system has been extremely helpful in our communication needs"

5/5

What do you like best about Zello?

The ease of use for communicating individually and in groups. The live tracking has also been helpful with dispatching supervisors where needed by telling us who is the closest. Review collected by and hosted on G2.com.

What do you dislike about Zello?

So far we have not had any issues with the system. Maybe a quick link from the PC dashboard our dispatch office uses to the active map would be nice. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

It is a very robust system. I recommend trying it. You will be happy you did. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

We are a small transit authority. So communications is our most important need. The Zello system has solved our problem with radio dead areas as well as keeping our drivers from having to use a cellular phone while driving to contact dispatch or other vehicles. Review collected by and hosted on G2.com.

Phillip O.

Operations Manager

Small-Business (50 or fewer emp.)

5/15/2019

"Excellent app. For business they have ZelloWork app"

5/5

What do you like best about Zello?

They have a ZelloWork app that will lock down features to your business needs. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Would like them to implement the ability for Supervisor roles to interrupt transmissions currently being broadcasted. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

The setup is easy once you go through the instructions. Your sales rep will actually talk you through setting up the first group if you ask. The MAP history is easy to find once you know where to go, ask the sales rep and they will show you how to easily access it. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

The app has allowed us to record the conversations happening between the employees in the main group in order to keep in compliance and address concerns that may be brought up Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

5/8/2019

"Zellowork has made a huge improvement in our workflow"

4/5

What do you like best about Zello?

The ability to have my staff have and use a familiar device that they always have on them has been a huge benefit. Review collected by and hosted on G2.com.

What do you dislike about Zello?

The biggest downside to Zello in our environment is largely that staff (myself included) often forget to sign off of Zello when they are off work or vacation, often resulting in undesired support calls from the channels they are assigned to. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Prior to using Zello, we were utilizing a dedicated radio solution with an expensive to maintain repeater that did not fully cover the area in which we operate. Calls were often missed or unintelligible, and staff often would inadvertently leave their radios at their desk when going on a support call leaving them without a way to interact with the rest of the team when traveling around our service area.

Moving to Zello has resulted in the team always having a device capable of receiving calls, and has enhanced that communication by providing a way to send not only voice, but text and image files all within the same app. Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

2/6/2020

"Zello Work for First Responders"

5/5

What do you like best about Zello?

Zello Work is free for first responders! Review collected by and hosted on G2.com.

What do you dislike about Zello?

Nothing that I can blame Zello for! I wish there were an out of the box gateway to radio solution! Review collected by and hosted on G2.com.

Joshua M.

Director

Small-Business (50 or fewer emp.)

5/8/2019

"A solution to all your team comms issues"

5/5

What do you like best about Zello?

Zello has provided us with a big break when it comes to communications. Our team used to have radio comms to keep operations going, which was expensive, equipment had to be kept up and also range was an issue. With zello, we have solved all our problems and have a clearer communications platform to operate on. Review collected by and hosted on G2.com.

What do you dislike about Zello?

There's not many dislikes. But occasionally it'll lag between long transmissions, but this is rare. We don't have any gripes with the system. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Try it out, you have nothing to lose. This system has been a fantastic addition to our day to day operations. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Zello has helped keep our budget down, and also reduce the weight and amount of gear Officers would be carrying. It's been a tremendous addition to our teams. Review collected by and hosted on G2.com.

Chris M.

Maintenance Engineer

Facilities Services

Mid-Market (51-1000 emp.)

2/28/2019

"Crystal Clear Quality and No downtime"

5/5

What do you like best about Zello?

We use zello in a hospitality setting. We have around 130 users on our Zello@work server over many departments. We use a channel for each department. We have been using zello for years and have never had an extended outage. Service works perfectly on wifi and cell data. One of our favorite features is the ability to play back messages at any time. The app works well in the background as well as managing battery life. Addons like PTT buttons are easy to pair and use. Support is quick to respond when needed and bugs are fixed and the app updated regularly. There is almost no lag with messages being delivered either. Voice quality is top notch as well. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Nothing too serious comes to mind. Sometimes there are bugs with the frequent updates that make quality of life go down, but never bring the operation to a halt. When brought up the bugs are fixed rather quickly though. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Do it! Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Accountability with radio calls as they are recorded with timestamps to be reviewed later. We used analog radios previously and unless you were listening live you wouldn't know who was hearing what you were saying or what had been said. Review collected by and hosted on G2.com.

Jeff B.

Co-Owner

Small-Business (50 or fewer emp.)

5/9/2019

"Best PPT I have Used"

5/5

What do you like best about Zello?

The ability to know when someone is on a call and that they will get a message alert after their call. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Nothing it is great.I do you dislike this product. there is so much it can do. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Get it, the best bang for your buck. It will make getting in touch with your employees so much more convenient. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

It helps us have a more direct contact with techs without tying up our business line or texting. Review collected by and hosted on G2.com.

Jeff A.

CFO

Small-Business (50 or fewer emp.)

5/10/2019

"Zello workplace product"

4/5

What do you like best about Zello?

Text, and voice in one application with the ability to replay messages if missed. Review collected by and hosted on G2.com.

What do you dislike about Zello?

It appears to drop service temporarily when switching between Cell coverage and WIFI coverage. This has caused us to miss some communications between team members. Review collected by and hosted on G2.com.

Joseph N.

Captain

Mid-Market (51-1000 emp.)

5/10/2019

"Works great"

5/5

What do you like best about Zello?

Zello does what it is supposed to do, when it's supposed to do it! We have had zero downtime with the application since implementing Zello. Review collected by and hosted on G2.com.

What do you dislike about Zello?

The only downside to Zello for us is that our application of Zello requires an internet connection. Review collected by and hosted on G2.com.