
The platform’s versatility lets you create almost any dialogue-based scenario you can think of. It also includes several practical features that make it easier to author meaningful roleplays, build realistic personas, and set up effective scoring rubrics. The AI analysis and feedback have helped highlight actionable coaching moments for our sellers and managers and consistently receives with positive feedback. Review collected by and hosted on G2.com.
The organization logic behind “Groups” and “Reporting Teams” isn’t very intuitive, and I think they should be combined so it’s clearer what data different user/manager roles are able to see, such as roleplay progress data. There are several reports that can be exported to CSV, but none of them are really customizable. For example, many reports highlight the “average score” of a roleplay across user attempts, but you have to go to a completely different report to find the “max score.” Review collected by and hosted on G2.com.