eDesk Reviews & Product Details

I like that you can integrate a large number of marketplace platforms in one place, and that you can link it directly to key mailboxes. Review collected by and hosted on G2.com.

The main limitation is the lack of granular reporting on employee ticket-handling performance and the fact that you cannot created mail boxes you are ring fenced by the generic 'New' 'To Do' and 'Waiting' standard filters. I understand that you can use Filters which you can pin but this is not the ideal solution just a work around to get what you need.

There is also a limitation on the ability to pull extracts of filtered ticket views. Review collected by and hosted on G2.com.

Being Able to manage my msgs from 20+ platforms at one place Review collected by and hosted on G2.com.

It gets a little messy, and its dashboard should have a customization option to see how many tickets platform wise so we can filter that easily. 2ndly its resolved button moved to bottom I liked that on top. Review collected by and hosted on G2.com.

I like that I don't need to check every selling platform because eDesk allows me to manage every customer question in one place. The number of integrations eDesk offers is really great and makes it very useful. I switched to eDesk due to the REST API capabilities, the quantity of integrations, and its pricing, which makes it a valuable tool. Despite being new to eDesk, I find it relatively easy to integrate channels. Even though the smart tools are a bit confusing initially compared to the previous product, they offer more functionality. Although it's quite expensive, it provides good value, and so far, I've run into almost no problems. Review collected by and hosted on G2.com.

I think the Allegro integration could be better, but they're working on it. Channels themselves are quite easy to integrate, but the smart tools are a bit confusing at the beginning in comparison to the previous product. Since it's more complicated, it can do a lot more things. It's quite expensive but it gives back. Review collected by and hosted on G2.com.

Responsive, helpful support and a smooth plan upgrade. Carlos took time to understand our needs and made the upgrade easy. Review collected by and hosted on G2.com.

Nothing significant so far. The support experience has been consistently solid whenever we have reached out. Review collected by and hosted on G2.com.

The software is very easy to use, and the team is incredibly helpful whenever I need support. Review collected by and hosted on G2.com.

Some options could be explored in more depth to help cover the current gaps. Review collected by and hosted on G2.com.

eDesk offers plenty of customization options and helps streamline our workflow by letting us bring all of our sales channels together on a single platform. They also offer good support through their live chat option. Review collected by and hosted on G2.com.

The user interface isn’t exactly the most friendly or the easiest to navigate at first. That said, once you get the hang of it, it works well and does what you need. Review collected by and hosted on G2.com.

It's easy to use and navigate. I can have all our accounts in one tool. Review collected by and hosted on G2.com.

The main downsides of using eDesk include high and escalating pricing but other than that, it's all good. Review collected by and hosted on G2.com.

Edesk is fairly easy to use as a new customer. Any issues I needed assistance with, I can get quick support that actually helps! I received polite, correct and efficient assistance when linking our new site to the new edesk software. This has made our setup process a pleasant process. Review collected by and hosted on G2.com.

some features in the backend are a bit difficult to navigate intuitively. for example, to find the knowledge base on my desktop, I need to navigate to the 3 dots, which makes it feel like an afterthought rather than a main feature.

Finding the preview link to the live view of the library has also been a tricky feature. I may just not be looking in the correct spot. Review collected by and hosted on G2.com.

eDesk is very user-friendly, enabling our customer service staff to manage customer enquiries efficiently. It integrates directly with our major sales channels as well as our email inboxes, which was very easy to set up. The support we have recieved on minor teething issues has been excellent, and the team could not do more for us. Review collected by and hosted on G2.com.

As a small business, we’ve found that the per-user, per-month licensing costs can feel high. That said, we generally believe the ROI makes it worth it. Review collected by and hosted on G2.com.

I like that eDesk connects to most of the popular marketplaces like eBay, Amazon, Walmart, and Temu, providing a unified interface. This is one of the most important features because as soon as the ticket comes in, we see it immediately on eDesk and can respond quickly, helping us keep our response times low. The initial setup was really easy, just a few button clicks, and it was all set up. Review collected by and hosted on G2.com.

The API bit of eDesk should be improved with tiered rate limits and improved documentation because both of they are in really bad shape right now Review collected by and hosted on G2.com.