XMReality Features

Create a variety of dynamic content to guide your team through different processes.

Store and manage previously created content.

Allows users to create a variety of dynamic content to guide your team through different processes.

Allows users to store and manage previously created content

Allows users to mark up real life objects with AR annotations and other descriptive visuals

Ability to deploy this solution for multiple users.

Provide your team with video access to remote users.

Ability to integrate to any advice that supports AR.

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Allows users to connect via video chat in order to help fix maintenace or repait issues

Allows users to chat with remote support via text

Allows users to submit tickets for service requests in order to help with repairs

Allows users to access AR visualization through mobile phones

Allows users to integrate AR visualization through AR glasses

Allows users to integrate AR visualization through Tablets and Desktops

Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification

Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content

The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions

Customers and support agents can communicate via text, voice, and chat

This product is easy to use for customers with low tech-literacy like older customers