# Work 365 Reviews **Vendor:** WORK 365 **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Work 365 Work 365 is the customer engagement platform built on Dynamics, providing market-leading Subscription Management and Billing Automation for Dynamics 365. Plans may include Sales, Service, Marketing, Field Service, PSA and self-services portals. Work 365 leverages the applications that you're already using to accelerate your recurring revenue growth, reduce your cost of service, and scale your business by enabling Self-Service capabilities, Product Bundling, Automatic Provisioning, Subscription Billing, and Billing Automation. Used By: Independent Software Vendors/SaaS to manage subscription revenue and automate billing, Microsoft Cloud Solution Providers (CSP), including Direct and Indirect Programs, to manage Cloud Licenses and Service billing with Automatic Provisioning, Technology and Services Companies to manage recurring services. Value areas: Subscription Management: Use the Dynamics 365 Product Catalog to provision bundles and subscriptions. Automatically track subscription changelogs for billing and audit purposes. Manage licenses, services, and usage-based subscriptions. Automatic provisioning: Direct Integration with Partner Center and Major Distributors to automatically provision and end customer Licenses. Billing Automation: Invoices are automatically generated, sent, charged, and integrated with accounting systems for every billing cycle. Self-Service: Customers can manage their subscriptions, add/subtract licenses and view the changelogs and history of their subscriptions, invoices, and azure usage using their Office 365 credentials. Learn about the Onboarding Service and how to get started by investing your Microsoft co-op Incentive funds for Work 365. For additional details visit www.work365apps.com! ## Work 365 Reviews ### 1. Subscription Billing Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Work 365?** Built into Dynamics CRM allows for an integrated flow between Sales and Billing. Includes features for Subscription Management, Contract Management, payments. Creates data visibility for the whole organization. Integrates with various accounting and payments systems to push the invoice data **What do you dislike about Work 365?** Not much to dislike. Invoice data is generated in CRM and then can be pushed into Quickbooks **What problems is Work 365 solving and how is that benefiting you?** Billing for recurring revenue is challenging! We were losing money through inaccurate billing. With Work 365 we have been able to reduce the effort, get accurate invoices to our customers on time. We can automate the generation of invoices. We are managing Contract Renewals for our recurring revenue and setting up automatic payments for Monthly customers. The main benefit we have received is an increase in our renewals and a reduction in billing and invoicing errors. Work 365 paid for itself very quickly by uncovering billing errors within the first few months of usage. ### 2. Work 365 does Billing Automation for Cloud solution providers **Rating:** 5.0/5.0 stars **Reviewed by:** Sidney H. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Work 365?** Built into Dynamics 365 for Sales, Integrated with the Sales process, Has a self-service portal and fully integrated into Microsoft Partner Center. Also has the ability to pro-rate and mange usage based subscriptions **What do you dislike about Work 365?** Some of the pricing options need to be developed **What problems is Work 365 solving and how is that benefiting you?** Scaling of my business, automating billing and providing self-service to my customers ## Work 365 Discussions - [What are the softwares in Office 365?](https://www.g2.com/discussions/what-are-the-softwares-in-office-365) - [What does Office 365 allow you to do?](https://www.g2.com/discussions/what-does-office-365-allow-you-to-do) - [What are the features of Microsoft Office 365?](https://www.g2.com/discussions/what-are-the-features-of-microsoft-office-365) - [View Work 365 pricing details and edition comparison](https://www.g2.com/products/work-365/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+17%3A04%3A11+-0500&secure%5Bsession_id%5D=eefa3af0-226a-4431-80c1-a526b38301d6&secure%5Btoken%5D=a72fbf65f474f1fcf5d578b71c6905c9717fe054844a736d9836e0e6d9369736&format=llm_user) ## Work 365 Features **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Pricing** - Standard Price - Discounts - Optimization **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Work 365 Alternatives - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (816 reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (3,844 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews)