# Webfleet Reviews **Vendor:** TomTom **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 1.3/5.0 **Total Reviews:** 4 ## About Webfleet Webfleet Solutions is one of the world’s leading providers of telematics solutions for fleet management, vehicle telematics and connected car services. The WEBFLEET platform is used by companies of all sizes in order to increase the efficiency of vehicle use, reduce operating costs, provide ongoing driver support and increase the overall efficiency of the fleet. ## Webfleet Pros & Cons **What users dislike:** - Users report **poor customer support** , leading to unresolved issues and frustration when seeking assistance with Webfleet. (1 reviews) - Users experience **unresolved technical issues** and poor customer service, leading to frustration and dissatisfaction with Webfleet. (1 reviews) ## Webfleet Reviews ### 1. Worst Customer Service I have ever dealt with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Webfleet?** If you don't need technical support, or customer service, they are great. **What do you dislike about Webfleet?** If you need customer service, you won't get it. If you have a technical issue, it won't get fixed. **What problems is Webfleet solving and how is that benefiting you?** We use it for vehicle tracking, Route Planning and order scheduling ### 2. Really poor experience. No goodwill shown during COVID, unlike our other telematics supplier **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Webfleet?** Nothing of note, it just works simply but you do not get an app service unlike much cheaper providers **What do you dislike about Webfleet?** There are much simpler and cheaper solutions out there from Plant-I and TruTrak. I had been cold called by this company as we have a fleet of hire vehicles. I believed I was signing up for two devices for two years but apparently they signed me up for four which was never discussed in our phone calls. We have other telematics providers who during COVID happily offered us a pause in service as we had no work for months, many of our fellow hire companies in London went out of business. Plant-I gave us 4-5 months pause in payments but still kept the tracking live! They then reduced their costs from £8 to £4 per month per unit. TomTom Webfleet best price they could do was £11 per unit...for FOUR YEARS, its laughable. All other services have an app, TomTom do not...it costs extra. **Recommendations to others considering Webfleet:** Be careful to note the length of contract they enforce **What problems is Webfleet solving and how is that benefiting you?** Once you sign your contract, you'd be better off selling your soul to the devil. ### 3. horrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Dylan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Webfleet?** After being a customer since 2013 to cancel the account was nothing but a nightmare, the first 5 year the tracking service was good after that units were going bad one by one not working we reached out to tom tom webfleet trying to resolve problem getting transferred to so many tech support. Bottom line webfleet wanted us to spent another 6000 on up dated equipment. We called to cancel in December here I"M in May and they are still charging my credit card. Stay away from this Company. I'm so very disappointed that being a good customer all this years this is the treatment we are getting. **What do you dislike about Webfleet?** Customer service, on hold for Terry Alexandrovich for over 1 hour and was disconnected 3 times when she picked up. **Recommendations to others considering Webfleet:** VERY disappointed after being a long term customer for this kind of treatment. Equipment not working not able to fix it and making us to stay in a self renewing contract!!!! **What problems is Webfleet solving and how is that benefiting you?** Horrible customer service when you need help. Because equipment not working ### 4. Great software and navigation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Webfleet?** I love how tom tom is linked to service titan and when dispatching it goes straight to the gps unit in truck and tech is able to approve job order and go to job. **What do you dislike about Webfleet?** sometimes the gps drops, only happened couple times so far **Recommendations to others considering Webfleet:** would recommend **What problems is Webfleet solving and how is that benefiting you?** It works well as a timesheet, tech is able to clock in and out and add their lunch time and we can view reports on it. - [View Webfleet pricing details and edition comparison](https://www.g2.com/products/webfleet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A43%3A45+-0500&secure%5Bsession_id%5D=36a1e63e-db6f-49cf-8d18-9d28be6f4b43&secure%5Btoken%5D=37a47055dd9cb8282f55adcc8641c20b4deb86886353b03a6034fc8994c423a4&format=llm_user) ## Webfleet Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization ## Top Webfleet Alternatives - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,948 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,849 reviews)