Wavetec Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Wavetec for its exceptional customer service, highlighting rapid responses and effective support for inquiries. (3 mentions)

Users commend Wavetec's excellent customer support, praising fast responses and effective assistance with inquiries and special requests. (3 mentions)

Users love the fast response times from Wavetec's support team, ensuring quick resolutions and satisfied customers. (2 mentions)

Users love the easy online appointment and ticketing system that enhances customer experience and efficiency. (1 mentions)

Users appreciate the excellent support from Wavetec, making line queue management very straightforward and efficient. (1 mentions)

Users experience limited functionality occasionally, requiring support intervention which can disrupt their workflow. (2 mentions)

Users report that the additional costs from extended installation due to limited resources hinder smooth deployment of Wavetec systems. (1 mentions)

Users often face temporary loss of functionality requiring contact with support, though issues are usually quickly resolved. (1 mentions)

Users find the difficult setup of Wavetec challenging, requiring more resources and coordination than anticipated. (1 mentions)

Users find the learning curve challenging, making system installation and deployment more complicated without adequate resources. (1 mentions)

5 Pros or Advantages of Wavetec

1. Customer Service

Users praise Wavetec for its exceptional customer service, highlighting rapid responses and effective support for inquiries.

See 3 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

2. Customer Support

Users commend Wavetec's excellent customer support, praising fast responses and effective assistance with inquiries and special requests.

See 3 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

3. Response Time

Users love the fast response times from Wavetec's support team, ensuring quick resolutions and satisfied customers.

See 2 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you like about Wavetec?

The support team is excellent. Very fast responses and quick turnarounds with product requests and inquiries. For the most part they have been able to

4. Appointment Management

Users love the easy online appointment and ticketing system that enhances customer experience and efficiency.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

5. Automation

Users appreciate the excellent support from Wavetec, making line queue management very straightforward and efficient.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

5 Cons or Disadvantages of Wavetec

1. Limited Functionality

Users experience limited functionality occasionally, requiring support intervention which can disrupt their workflow.

See 2 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you dislike about Wavetec?

Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day

2. Additional Costs

Users report that the additional costs from extended installation due to limited resources hinder smooth deployment of Wavetec systems.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

3. App Functionality

Users often face temporary loss of functionality requiring contact with support, though issues are usually quickly resolved.

See 1 mentions

See Related User Reviews

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you dislike about Wavetec?

Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day

4. Difficult Setup

Users find the difficult setup of Wavetec challenging, requiring more resources and coordination than anticipated.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

5. Learning Curve

Users find the learning curve challenging, making system installation and deployment more complicated without adequate resources.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

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Laurent L.

Sales and marketing consultant

Small-Business (50 or fewer emp.)

10/8/2021

"Best customer experience!"

5/5

What do you like best about Wavetec?

Wavetec offers state of the art - simple to use queue management systems that enhance customers' experience when entering the shop and when cashing out. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Lead time can sometime be a bit too long Review collected by and hosted on G2.com.

What problems is Wavetec solving and how is that benefiting you?

Stores can quickly drive - and manage - their consumers' flow when entering the store, shortening the waiting time "feeling," increasing the basket value, and helping the store employees. The back-office platform also allows management to monitor the customer flow and adequately staff the boots/cashouts depending on the date and time. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Enterprise (> 1000 emp.)

4/27/2022

"Working with WAVETEC architecture team on County of San Diego Spectra design"

5/5

What do you like best about Wavetec?

WAVETEC was very responsive and knowledgeable Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

None identified at this time.................. Review collected by and hosted on G2.com.

Jerry H.

Senior Project Manager

Enterprise (> 1000 emp.)

12/22/2021

"Great Collaborators!"

4.5/5

What do you like best about Wavetec?

We have appreciated the proactive collaborative way that Wavetec has worked with our team. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We have had no issues so far, and have seen no gaps in the product. Review collected by and hosted on G2.com.

Ronald C.

Sales Director

Small-Business (50 or fewer emp.)

10/18/2021

"Recent Partnership between IRMCS and Wavetec for Singapore market"

5/5

What do you like best about Wavetec?

Wavetec products are not only innovative, but they also serve customers well with awesome features and integration capabilities. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

So far, there is none that we have encountered. Review collected by and hosted on G2.com.

Paulus M.

Managing Director

Small-Business (50 or fewer emp.)

10/29/2021

"Wavetec Review 2021"

5/5

What do you like best about Wavetec?

Wavetec have been consistent in providing digital customer solutions that meet current needs. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We would have liked more in-person engagements with Wavetec. Although, that is more to do with the pandemic. Let's hope it will get better. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/14/2021

"Reliable queue system provider"

5/5

What do you like best about Wavetec?

The realiability and how both hardware and software works well together is good. Also product offers a wide set of features which is helpful when you are working with clients from different industries. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

The product is good, but the user interface can be significantly improved. Few reports of customer feedback product. Review collected by and hosted on G2.com.

Serge K.

Director

Small-Business (50 or fewer emp.)

10/27/2021

"Partnership with Wavetec for Emerging African Markets"

4.5/5

What do you like best about Wavetec?

Innovative products at competitive price point that address not only current market needs but also anticipate future business trends. Customer support is top notch. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

So far so good. Keep it up the good work! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/13/2021

"Is a good solution that the customers is looking."

4.5/5

What do you like best about Wavetec?

Is a solid solutions with a lot of customers using Wavetec. The support is very good when the customers have problems. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Is complex to make a configuration, We don't' have a list price. Is a expensive solutions, we just lost a deal by price, our cost was higer of Qflow. We don´t have information how Wevatec compite in the market versus other similar solutions. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/28/2021

"Highly recommended Queue Management System"

5/5

What do you like best about Wavetec?

Wavetec offers efficient queue management systems at a competitive price. We have been distributors of their products for two years and are very happy with the service and the support and maintenance team. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We are satisfied with the services offered by Wavetec. Review collected by and hosted on G2.com.