Wavetec Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Wavetec for its exceptional customer service, highlighting rapid responses and effective support for inquiries. (3 mentions)

Users commend Wavetec's excellent customer support, praising fast responses and effective assistance with inquiries and special requests. (3 mentions)

Users love the fast response times from Wavetec's support team, ensuring quick resolutions and satisfied customers. (2 mentions)

Users love the easy online appointment and ticketing system that enhances customer experience and efficiency. (1 mentions)

Users appreciate the excellent support from Wavetec, making line queue management very straightforward and efficient. (1 mentions)

Users experience limited functionality occasionally, requiring support intervention which can disrupt their workflow. (2 mentions)

Users report that the additional costs from extended installation due to limited resources hinder smooth deployment of Wavetec systems. (1 mentions)

Users often face temporary loss of functionality requiring contact with support, though issues are usually quickly resolved. (1 mentions)

Users find the difficult setup of Wavetec challenging, requiring more resources and coordination than anticipated. (1 mentions)

Users find the learning curve challenging, making system installation and deployment more complicated without adequate resources. (1 mentions)

5 Pros or Advantages of Wavetec

1. Customer Service

Users praise Wavetec for its exceptional customer service, highlighting rapid responses and effective support for inquiries.

See 3 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

2. Customer Support

Users commend Wavetec's excellent customer support, praising fast responses and effective assistance with inquiries and special requests.

See 3 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

3. Response Time

Users love the fast response times from Wavetec's support team, ensuring quick resolutions and satisfied customers.

See 2 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you like about Wavetec?

The support team is excellent. Very fast responses and quick turnarounds with product requests and inquiries. For the most part they have been able to

4. Appointment Management

Users love the easy online appointment and ticketing system that enhances customer experience and efficiency.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you like about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of t

5. Automation

Users appreciate the excellent support from Wavetec, making line queue management very straightforward and efficient.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Simple and effective!"

What do you like about Wavetec?

The Wavetec team provides great support and a simple solution to our line queue needs!

5 Cons or Disadvantages of Wavetec

1. Limited Functionality

Users experience limited functionality occasionally, requiring support intervention which can disrupt their workflow.

See 2 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you dislike about Wavetec?

Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day

2. Additional Costs

Users report that the additional costs from extended installation due to limited resources hinder smooth deployment of Wavetec systems.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

3. App Functionality

Users often face temporary loss of functionality requiring contact with support, though issues are usually quickly resolved.

See 1 mentions

See Related User Reviews

Amy M.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent customer service and quick response times"

What do you dislike about Wavetec?

Less than once a month we may lose a certain functionality of the product and I have to contact support. The issue is typically resolved that same day

4. Difficult Setup

Users find the difficult setup of Wavetec challenging, requiring more resources and coordination than anticipated.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

5. Learning Curve

Users find the learning curve challenging, making system installation and deployment more complicated without adequate resources.

See 1 mentions

See Related User Reviews

Jordanna S.

Enterprise (> 1000 emp.)

5.0/5

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources t

Top-Rated Alternatives

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Patrick A.

Small-Business (50 or fewer emp.)

9/20/2023

"Fantastic Products and Solutions"

4.5/5

What do you like best about Wavetec?

I like the fact that their products are customer-centric in nature. The ease of use and how quickly they can deploy the systems once you are ready to use it. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Nothing comes to mind. So far so good. Service delivery is A1. Review collected by and hosted on G2.com.

Muhammad Y.

Senior Manager - IT Operations

Enterprise (> 1000 emp.)

9/13/2023

"Excellent Support and Highly Customization QMS"

5/5

What do you like best about Wavetec?

Great product with excellent customer service and a range of customization options. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

There should be builtin schdule for corss day work timings. Review collected by and hosted on G2.com.

Geoffrey M.

Managing Director

Small-Business (50 or fewer emp.)

10/14/2021

"Wavetec offers amazing customer experience solutions"

5/5

What do you like best about Wavetec?

Customer support is a top priority at Wavetec. They offer reliable solutions Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

I can't think of any issues I faced with the company. Review collected by and hosted on G2.com.

Recommendations to others considering Wavetec:

Wavetec is in business together with the partners. Their support and marketing strategies bring an excellent partnership and road to success. Review collected by and hosted on G2.com.

What problems is Wavetec solving and how is that benefiting you?

We work with Wavetec as a Partner to deliver customer experience solutions. Review collected by and hosted on G2.com.

Stan N.

Small-Business (50 or fewer emp.)

9/18/2023

"Wavetec Queue Management solution - Value For Money"

5/5

What do you like best about Wavetec?

Technical support and ease of doing business with them. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

There is no down side in my view. They can improve on the responses and ensuring the key contact people have backup. Review collected by and hosted on G2.com.

Kate M.

Small-Business (50 or fewer emp.)

9/19/2023

"The system is easy to use"

5/5

What do you like best about Wavetec?

The queue management system has made queuing much bearable for customers Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

Honestly no issues so far, the system works pretty well Review collected by and hosted on G2.com.

k4ede R.

Planeamiento Comercial

Small-Business (50 or fewer emp.)

7/7/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"EXCELLENT QUEUE MANAGEMENT SYSTEM"

5/5

What do you like best about Wavetec?

Your queue management system is practical, innovative, and very efficient. We have worked together on the implementation of the system for our clients, who have been very satisfied. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

We are very satisfied with the services you offer. Review collected by and hosted on G2.com.

Brandon B.

System Support Manager

Mid-Market (51-1000 emp.)

5/31/2023

"Wavetec truly delivers!"

5/5

What do you like best about Wavetec?

Wavetec has gone above and beyond to ensure the functionality of our product. The people providing support have worked tirelessly to solve our custom issues. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

To be honest, nothing. The product was a new integration in a new sector, and the team worked tirelessly to solve the hiccups. Review collected by and hosted on G2.com.

Kim V.

Small-Business (50 or fewer emp.)

7/11/2023

"Simple and Great Service!"

5/5

What do you like best about Wavetec?

It helped our client bring organization to their operation by using their queue system. It was a simple process of setting up and implementing. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

There was nothing to dislike about my process with Wavetec. Review collected by and hosted on G2.com.

Daniel N.

Small-Business (50 or fewer emp.)

7/18/2023

"I have a good experience of wavetec solutions both in customer satisfaction"

4/5

What do you like best about Wavetec?

The quality and performance of customer experience solutions Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

the low storage capacity of banknotes in recycling compared to competitors such as GRG Banking Review collected by and hosted on G2.com.

Maderas S.

Jefe de Compras

Small-Business (50 or fewer emp.)

4/22/2022

"Great"

4.5/5

What do you like best about Wavetec?

The queue management system has been an effective tool for organizing the flow of customers at Maderas San Pascual, improving the shopping experience. Additionally, we highlight the support service from our provider that responds quickly to our problems. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

The system has its flaws because the internet connection is not the best in our facilities and when required it sometimes causes us some problems, but generally the service is great. Review collected by and hosted on G2.com.