--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. AB Angelo B. Operations Manager Small-Business (50 or fewer emp.) 2/7/2025 "Awesome experience with WaitWell for our company appointment system" 5/5 What do you like best about WaitWell? WaitWell is a great system for our customer and has all the extra perks we have been looking for. It has been a very easy implementation for our team members and our customers. The customer support with Dave Campbell is a great asset making the ease of use seamless. The intergration with our offices was very quick, easy and has made our processes more efficient as we use this system on daily making the frequency of use efficient and effective. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I have to honestly say we havent encountoured any downside or anything that we dislike. If we ever have any questions about the system Dave Campbell is always there for questions or a quick call for assistance. Can't get any better than that. Awesome services all around.i only Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Our previous appointment system was not working or living up to our needs. Waitwell has gone above and beyond expecations and is meeting all our office's needs for online appointment scheduling for our customer and the public we service. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10812470/official_response/edit) Hi Angelo, We’re so glad to hear that our support team has been helpful and that implementing WaitWell was a smooth process for you. Your feedback means a lot to us, and we truly appreciate your loyalty. If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thank you for being a valued part of the WaitWell community! Current UserValidated ReviewerIncentivizedSource: Seller invite HA Hannah A. Manager - Applicant Experience Small-Business (50 or fewer emp.) 2/7/2025 "Innovative solution from a responsive team" 5/5 What do you like best about WaitWell? What I find helpful about WaitWell is the ability to let our customers choose their own modality seamlessly, whether it is online or in person, drop-in or an appointment. It is fairly easy to manage and when I have come accross roadblocks in functionality, the WaitWell team has been good to install new features. We use it every day for our in person and drop in advising. We got it up and running in a couple of weeks with only a few bumps in understanding. Review collected by and hosted on G2.com. What do you dislike about WaitWell? There could be some more accessible information on how to compete integrations. I am not very experienced with this sort of thing so it can be tricky to be the middle person for WaitWell and IT. Standardized training videos would help else this early training for the team. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell dynamically services customer needs for appointments and drop-ins, allowing both to happen at the same time. Previous to Waitwell, we had two cumbersome applications and this has to allowed us to instead use a single application. That means easier for our staff and our customers. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811105/official_response/edit) Hi Hannah! Thank you for your review! We're thrilled to hear that the implementation was smooth and has been helping you streamline your appointments and drop-ins seamlessly. I’ve reached out to your dedicated account manager, and they’ll be in touch soon to discuss integrations and guide you through the setup process. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Miki Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miki Z.") MZ Miki Z. Work Experience Coordinator Small-Business (50 or fewer emp.) 2/7/2025 "Easy to use for both staff and clients!" 4.5/5 What do you like best about WaitWell? I love the fact that our students can manage their own bookings, which eliminates the need for a lot of back and forth emails. Students seem to be learning it quickly too, which is great! Review collected by and hosted on G2.com. What do you dislike about WaitWell? My only wish is that we could have custom settings for each Additional Service so that if one in particular was selected, it would be mandatory to add an attachment to complete the booking form. This is very specific to our business unit, though, as we have WaitWell set up in a very specific way, where Additional Services are the specific types of appointments. Only one type (Resume and Cover Letter Reviews) requires attachments. Many students book their meetings before attaching anything, prompting us to chase them down to get what we need beforehand. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It vastly reduces the amount of communication needed to students when trying to plan a good time to meet. It benefits us because we can set our availability, and the students do the rest. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811005/official_response/edit) Hi Miki! It’s great to hear that WaitWell is helping reduce back-and-forth emails and that students are loving it. Regarding your feedback, you can actually add attachments to booking forms based on service types. Feel free to reach out to your dedicated account manager-they’d be happy to help set that up for you! Current UserValidated ReviewerIncentivizedSource: Seller invite AN Verified User in Telecommunications 9/6/2025 "It's a very helpful tool!" 5/5 What do you like best about WaitWell? It's great for keeping legitimate customers in a que. Anyone wanting to ask silly questions will just leave. Review collected by and hosted on G2.com. What do you dislike about WaitWell? When people create an appointment or if I create one for them, the option to choose anytime other than on the hour, is not available. It is only after the appointment is created that I can go back and edit the exact time. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? If I forget who I was speaking to, I can go back and search their information. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11648064/official_response/edit) Thank you for your feedback! We’re glad to hear that WaitWell is helping your organization with queue management and customer communication. We appreciate your comment about appointment times—WaitWell is highly configurable, and customers can be scheduled at any time, not just on the hour. Please connect with your administrator to adjust this setting. Current UserValidated ReviewerSource: In-app ![Demonte R C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Demonte R C.") DC Demonte R C. Triage specialist Mid-Market (51-1000 emp.) 11/4/2025 "Quick Student Management, But Messaging Needs Improvement" 5/5 What do you like best about WaitWell? The functionality to be able to add students quickly to the time and if need be transfer those students Review collected by and hosted on G2.com. What do you dislike about WaitWell? Via message that students receive waiting in line Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Control of the line at different campuses in person and online Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11910968/official_response/edit) Hi Demonte, Thank you so much for your review. I’m glad to hear that our product is helping you manage lineups on your campus, both in person and online. All of our communications are fully customizable, and we’d be happy to help tailor the messages your students receive while they wait in line. Please reach out to your account manager for support. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") GG Verified User in Government Administration 8/27/2025 Guest users or non-business users of the software, not included in G2 scores. "Makes it so much easier to get service!" 5/5 What do you like best about WaitWell? Before Waitwell, visitors to this location had to stand in a really long lineup and had no idea how long the wait would be. Now that they use Waitwell, there is no lineup. People can move around, wait in their car, etc. It's much less chaotic and way better. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Nothing. It's great. I wish more registries would use it. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell is getting rid of long lineups. Also i like that it asks people what service they are there for, which means that visitors get matched with an employee who has the right skills to do the job. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11604419/official_response/edit) Thank you so much for your thoughtful review! We're thrilled to hear that WaitWell has helped reduce long lineups and made the visit experience smoother for both your team and your visitors. Matching guests with the right employee is something we’re really proud of, so it’s great to know it’s making a difference. Current UserValidated ReviewerSource: In-app ![Chance O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chance O.") CO Chance O. Owner Small-Business (50 or fewer emp.) 2/7/2025 "Love the organization WaitWell brings" 5/5 What do you like best about WaitWell? It helps organize our office with the amount of clients that come through our door Review collected by and hosted on G2.com. What do you dislike about WaitWell? Sometimes when people put their name in via text it takes a long time to show up in the que. So someone may come in first and check in via text and then someone after them will come in and check in via the kiosk and the kiosk client will appear first. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Our office layout isn't ideal for a line up. This allows people to check in and sit where ever they please. Also during busytimes the wait can be up to 45 minutes. This allows them to check in and run next door to do another errand quick. Allowing everyone to maximize their own time. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811227/official_response/edit) Hi Chance, thank you for your response! We're happy to hear that WaitWell is helping keep your office organized. Regarding the issue you flagged, this is most likely due to delays from the SMS carrier, which are fairly common and outside of WaitWell's control. As a result, text check-ins can sometimes appear after those made via kiosk or QR code. If you'd like assistance adjusting your setup or exploring alternative check-in methods, feel free to reach out to your account manager - they’d be happy to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![jessie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jessie P.") JP jessie P. Communications Manager Small-Business (50 or fewer emp.) 2/7/2025 "Waitwell Customer of 1 year" 4/5 What do you like best about WaitWell? We use waitwell to manage the line for our food pantry. Our Neighbors are starting to understand the line more are able to sign up from home Review collected by and hosted on G2.com. What do you dislike about WaitWell? I wish there was a way to remove the number in line for people in line. They get very angry when their number isn't going up and they constantly ask us what number in line they are and we do not have access to those numbers. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We use waitwell for a food pantry and we have about 40 people come into our pantry at the beginning of pantry. We can not keep all of these people in our building so waitwell allows them to wait in their cars or at home. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9200854/official_response/edit) Hi Jessie, We're delighted to hear that WaitWell has been a great solution for you over the past year - we truly appreciate your continued support! Regarding the number in line, we’ve addressed your request and have now removed it, so visitors will only see their estimated wait time. Thank you for reaching out to our support team! We're glad we could assist you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/10/2025 "My Two Weeks Into WaitWell" 4.5/5 What do you like best about WaitWell? WaitWell is a few steps up than the previous application. It is easy to use and navigate throughout the application, and dispite few questions submitted to support, I was able to figure out the most of it. The implementation process was a brezz, and it was done in a month from configuration, training, to go live date. Customer service and support is the best. I can get answers in few minutes no matter what the question or the issue is. I use it in my organization everyday to support its needs. The text message feature and the preconfigured communications tha tgoes with it is awesome. The application have a lot of features that satisfied our needs. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is hectic when you have a lot of queues. Another issue is when you have an event that takes few hours of the day, you have to disable and enable one queue at a time. I would like to see an option where you can veiw all queues in one window and select which queue to disable and for how long. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? One thing I like the most is that I can perform almost everything on the application without the need to get back to support, which it saves a lot of time. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10817746/official_response/edit) Thank you for your review! We're glad to hear our support has been helpful. Regarding your concerns, you can bulk import holidays using the Import feature. Hours and holidays are typically set at the location level, so all queues follow the same settings-no need to configure each one individually. Exceptions can be set at the queue level if needed, and even those can be imported. We also have a window that handles this, and you can easily view all queues on the queue page, turning them off as needed until the next day. Hope this helps! Let us know if we can assist further. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amber G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber G.") AG Amber G. Process Improvement Project Manager Small-Business (50 or fewer emp.) 10/7/2024 "Amazing service for line management!" 5/5 What do you like best about WaitWell? WaitWell is an extremly responsive and helpful software company that is crucial for implementing complex line management installations. They worked well with the nuances of of government client and provided top of the line, nearly around the clock, support. Not only were they flexible with the timeline, they provided all the help that we needed to customize and go live with the software. Beyond the support - the software is everything we needed as well! Smart enough to give valuable automations and calculations, but simple enough to get up and running with a breeze. Reccommend for a number of customers. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Nothing really to dislike, the only reccomendation is to enhance the queue to be able to manipulate the priority manually. We love the 'priotize' option, but we want to be able to move customers to specific places in line at certain times. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It is helping manage appointments and walk in lines. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10346841/official_response/edit) Thank you, Amber, for your review. We are so happy to hear that our service provided all the support you needed for a successful implementation. I have passed your comments regarding manually manipulating position in queue and they tell me that the feature does exist. 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