# What underwriting and rating software has the best customer support for independent insurance agencies?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What underwriting and rating software has the best customer support for independent insurance agencies? I dug into this across the <a class="a a--md" elv="true" href="https://www.g2.com/categories/underwriting-rating"><strong>underwriting and rating software</strong></a> category because support quality is where small agencies actually live or die with these tools, and the honest finding is that G2's support scores and the recent review text don't always agree, so I'm giving both. Ranked with both in view, here's what stood out:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zywave-turborater/reviews"><strong>TurboRater</strong></a>: The highest G2 support score among the agent-side raters at 9.0 against a category average of 8.7, and the vendor stakes its positioning on being easiest to do business with (vendor-stated). No recent review text tests it, so the score is the promise and a support-ticket trial during your demo period is the proof.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pl-rating/reviews"><strong>PL Rating</strong></a>: The best recent support texture in review text: setup completed in minutes with an assistant walking the agency through it, and support availability named as part of what makes learning the platform comfortable. Its G2 support score sits at the category average, which matches the reviews: solid rather than spectacular.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/quoterush/reviews"><strong>QuoteRush</strong></a>: The small-vendor bet: a 15-person company where support tends to mean someone who knows the product, with a support score just under category average and a small-business base. No recent text either way; small vendors run both best-case and worst-case on support, so ask for response-time expectations in writing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ezlynx-ezlynx/reviews"><strong>EZLynx</strong></a>: Included because its recent support feedback is the most detailed in the category and it cuts both ways: one substantive review describes first-line support that can only read pre-written solutions and knows nothing about the system, and other recent feedback lands on hit or miss. Its G2 support score runs below category average at 8.3, which for the category's biggest platform is worth taking seriously and worth testing before signing.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The support test that fits how agencies actually work: during any trial, submit one real question at 4:45pm on a Friday, because that's when a client is standing at the counter and the quote won't generate. Scores and reviews narrow the list; that ticket answers the question. Agency folks, what's the actual best and worst support experience you've had with your rater, and did it match what the scores suggested?</p>

##### Post Metadata
- Posted at: 16 days ago
- Net upvotes: 2


## Comments
### Comment 1

&lt;p&gt;The score-versus-text gap is real because the number is an average. EZLynx reviewers praise the platform yet flag first-line support that only reads a pre-written solution; PL Rating reviewers credit a setup assistant who walked them through onboarding. The angle worth adding is escalation speed, how fast you reach someone who knows the system. That, not the headline score, is what you feel at 4:45 on a Friday.&lt;/p&gt;

##### Comment Metadata
- Posted at: 12 days ago
- Author title: Marketer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4