--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 11/4/2025 "Convenient Real-Time Tracking for Students" 4/5 What do you like best about WaitWell? I like that students can sign in from anywhere, and they get a message with live tracking. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell makes it easier for students to wait efficiently by letting them sign in, remain wherever they are, and track their place in line. It also enables us to manage an online queue, so we can assist students virtually through Teams. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11911045/official_response/edit) Hi there, Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jasmine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmine D.") JD Jasmine D. Triage Specialist Enterprise (\> 1000 emp.) 11/9/2025 "J Davis Review" 5/5 What do you like best about WaitWell? I love how quick we can interact with the students. We can interact and assist them while they are waiting, and see if they are in the correct line. This has been awesome. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I don’t really dislike anything but I want to be able to customize the colors myself (lol not needed) Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It’s helping with bottlenecking, and helps allow us to provide information to others before they speak with students. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11910948/official_response/edit) Hi Jasmine, thank you so much for your review. I’m glad to hear that WaitWell is helping your team interact with students quickly and efficiently. You can absolutely change the colors in the platform yourself under Location Settings. If you’d like guidance on how to do this, please reach out to your account manager-they’ll be happy to help. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dotty G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dotty G.") DG Dotty G. Chief Deputy Small-Business (50 or fewer emp.) 3/3/2026 "Great Functionality and Easy Self-Service Changes" 5/5 What do you like best about WaitWell? The functionality is great and it's nice to be able to make changes myself! Review collected by and hosted on G2.com. What do you dislike about WaitWell? The only thing we would change right now is having two separate queues for clerks to pull from, but we have a workaround for this. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell has already solved all of our issues, our system runs great! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Olawole L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olawole L.") OL Olawole L. Graduate Programs Career Consultant Mid-Market (51-1000 emp.) 3/10/2026 "The WaitWell systems allows me to see queue data in real time and progress with student services." 4.5/5 What do you like best about WaitWell? The live queue data & realtm information Review collected by and hosted on G2.com. What do you dislike about WaitWell? I am getting used to the system and enjoying it so far as I go. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? I can now see my student queues in real time; that helps me to better plan and manage career conversations with students. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12460662/official_response/edit) Thank you for sharing this feedback. It's great to hear that real-time queue visibility is helping you plan and manage career conversations with your students more effectively. That's exactly the outcome we're aiming for. We're glad you're enjoying the system as you get settled in. If you ever have questions during onboarding, your account manager is always just a message away. And as you get more comfortable, we think you'll find our analytics and reporting capabilities go even deeper, including our recently launched Waillo AI Insights, which lets you interact with your service data using natural language to surface operational trends without needing to dig through reports manually. [See how WaitWell improved](https://waitwellsoftware.com/waillo/) Validated ReviewerSource: In-app CS Chahat S. Business Owner Small-Business (50 or fewer emp.) 3/5/2026 "Ease of booking and organizing meetings between students and advisors." 4/5 What do you like best about WaitWell? I like that it organizes meetings between students and advisors. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Sometimes, advisors forget to "end" their meetings. It would be nice for them to have a notification. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It organizes meetings between students and advisors and makes it easy for students to book those meetings. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12443364/official_response/edit) Thank you for the feedback. It's great to hear that WaitWell has made organizing meetings between students and advisors easier. On advisors forgetting to end their meetings, you'll be glad to know there is actually a push notification available to remind staff to close out their visits. It can be enabled in the settings, or your account manager can help get it turned on for your team. Hopefully that makes a difference for your workflow. Validated ReviewerSource: In-app ![Dezalyn Ann D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dezalyn Ann D.") DD Dezalyn Ann D. Small-Business (50 or fewer emp.) 3/5/2026 "The software is easy to understand and the troubleshooting team is very responsive." 5/5 What do you like best about WaitWell? I like the simple yet informational layout. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I don't like that when I hide inactive desks and when the page refreshes it shows all desks again. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell solves many problems for us and out queue management. It is a great product. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12444027/official_response/edit) Thank you for the kind words about the layout and our support team. We really appreciate you taking the time to leave a review. On the hidden desks resetting after a page refresh, we looked into this and believe it may have already been resolved in a recent update. We'd encourage you to test it again and reach out to your account manager if you're still seeing it. We want to make sure the experience is working exactly as expected for your team. Validated ReviewerSource: In-app SN Shelly N. Small-Business (50 or fewer emp.) 3/3/2026 "It allows our customers to see the que so they know when they will be called." 5/5 What do you like best about WaitWell? I like everything about Waitwell, for my staff and the customers. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I honestly don;t have a dislike about Waitwell Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Customer Service, it allows the customers to feel more relaxed knowing when they will be next in line. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12434022/official_response/edit) Thank you so much, Shelly for your kind review! We’re thrilled to hear that WaitWell is helping both your staff and your customers. It’s wonderful to know that our platform is making the customer experience more relaxed and organized. Validated ReviewerSource: In-app ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 11/4/2025 "A Resourceful Must-Have for Students" 5/5 What do you like best about WaitWell? I love that we can communicate with the students thru text. This has allowed to reach students and ask questions while they wait in line. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I have nothing to complain about. WaitWell has been great for our school Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? The communication with the students. If students are not on campus or signed into the wrong queue we can ask them what they need to ensure they are visiting the right department Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11910930/official_response/edit) Thank you so much for being a loyal WaitWell customer. We’re glad to hear that our product has helped your school communicate effectively with students and ensure they receive assistance from the right department. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 11/5/2025 "Great Queue Management, Needs Better Multi-Department Tracking" 4/5 What do you like best about WaitWell? I like the queue organization. It is easy to use for staff. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I would like to collect data on number of students serviced per desk, rather than only the staff who "completes" the call. Sometimes a service goes through multiple departments and everyone should get credit without the student needing to restart their wait time. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell allows us to collect metrics which is essential for Leadership. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11911009/official_response/edit) Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 11/6/2025 "Flexible Service Options and Direct Messaging Make Student Management Easy" 4.5/5 What do you like best about WaitWell? I like that we can have different service options to filer students into different queues, as well as letting us add notes and message students directly. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Contacting students to ensure if they're needing any help when they sign into the queue from home. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11925194/official_response/edit) Thank you so much for your feedback. We’re very glad to hear that WaitWell is helping you improve student communication and serve students more seamlessly. With high volumes of students, we understand how overwhelming it can be to manage the number of people on the queue screen at once. That’s why we focus on making it easy to organize by service type and set capacities for each stage of the waiting process. If you need any assistance with these features, please reach out to your account manager. They’ll be happy to help. 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