--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. SM Simon M. Small-Business (50 or fewer emp.) 3/5/2026 "WaitWell is Easy to Use!" 4/5 What do you like best about WaitWell? I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It's easier for students to manage their own appointments and gives them autonomy to cancel, reschedule, and make any changes. Our old system didn't have this so WaitWell has made it easier on our end by reducing student requests like this. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12443152/official_response/edit) Thank you for the feedback, Simon. Hearing that students find the booking experience easy and intuitive is exactly what we aim for. On missing students in the queue while you're working in other applications, desktop push notifications can sometimes be affected by individual system or browser settings, so it's worth checking those if you haven't already. In the meantime, WaitWell also offers SMS and email alerts for new visits, which can be a reliable way to stay on top of queue activity without needing to monitor the screen. Your account manager can help you get that set up. Validated ReviewerSource: In-app ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 11/17/2025 "Enhances Student Queue Management with Strong Integration" 4/5 What do you like best about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? I find WaitWell enhances ease of use and equitability for students, allowing simultaneous management of appointments and drop-ins. It improves student communication through SMS and syncs with Outlook, enhancing our workflow over previous software. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11969959/official_response/edit) updated March 3, 2026 Hello again Kyle. I'm excited to share that we have some major improvements to our reporting, including the ability to save favourite reports to a "Saved Reports" tab. This also saves all the filters you use regularly so that you can easily see data by staff, locations, queues, dates, service types etc. without having to engage the specific filter each time. We now have 40+ reports and have enhanced options for how you can view and download these reports. We also launched Waillo Insights in January. This is an AI service layer within WaitWell that allows users to interact with the service data within WaitWell using natural language. It's a significant advancement to our platform that positions WaitWell as the leader in the queue management space when it comes to service operations insights. Beta users have been using Waillo to identify service trends, uncover bottlenecks and optimize staff scheduling. We are offering a free 60 days trial and we'd love to include your organization. All of these updates are catalogued within the WaitWell application under "Account" and "What's New" but your dedicated CSR will also be reaching out to your Admin to go over the enhanced reporting capability within WaitWell. [See how WaitWell improved](https://www.waitwellsoftware.com/waillo) Validated ReviewerIncentivizedSource: Seller invite ![Suchendra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suchendra P.") SP Suchendra P. Small-Business (50 or fewer emp.) 3/5/2026 "Effortless Appointment Booking and Check-In" 4.5/5 What do you like best about WaitWell? I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about WaitWell? When scanning the QR code, it doesn't validate the time. It just validates the date. It would be helpful to validate the time interval as well. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? I use WaitWell to let customers book online appointments, manage peak hours efficiently, and provide a seamless check-in process with predefined time slots. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12441955/official_response/edit) Thank you for the feedback. It's great to hear that the predefined time slots with capacity limits have been useful, and that setup went smoothly for your team. On the QR code only validating the date and not the time interval, thank you for flagging this specifically. We weren't aware of this gap and we've passed it along to our product team to investigate. We appreciate you taking the time to raise it. Validated ReviewerIncentivizedSource: Seller invite ![Gregory D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregory D.") GD Gregory D. Professor and Chair, Maternal-Fetal Medicine Small-Business (50 or fewer emp.) 7/29/2025 "Best B2C Decision I've Ever Made" 5/5 What do you like best about WaitWell? Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput. It was easy to set up with the Waitwell project manager and did not require a lot of time from our team. Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff. The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support. I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. Review collected by and hosted on G2.com. What do you dislike about WaitWell? No complaints! Our WaitWell experience has been completely positive. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We offer same day x-ray services to about 80 patients per day. Before WaitWell they queued up in the waiting room 20-40 at a time and commonly waited for hours. Now, we rarely have more than 2-3 people in the waiting room at any given time and when they do wait, it is never more than a few minutes before they are called in for their exam. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11448690/official_response/edit) Thank you for the glowing review Dr. Davies! We're thrilled WaitWell has transformed your clinic's flow, boosted patient satisfaction, and created a more positive environment for both patients and staff. It's great to hear the setup was smooth and support has been reliable. We appreciate your trust! Current UserValidated ReviewerIncentivizedSource: Seller invite AL Ana L. Enrollment Manager Mid-Market (51-1000 emp.) 3/2/2026 "Excellent Quality and Customer Service—WaitWell Is Easy to Recommend" 5/5 What do you like best about WaitWell? I can’t name one. The product’s quality, along with the excellent customer service, makes WaitWell an easy recommendation for virtual line management services. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I have nothing to report for this question. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It gives my client base more tools for decision-making (for example, whether they should wait and how long they might wait), and it also provides my organization with more data resources to support both short- and long-term planning. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12429358/official_response/edit) Hi Ana, Thank you for the fantastic review! We’re so glad to hear that our product quality and customer service make WaitWell an easy recommendation. It’s great to know the platform is helping your clients make informed decisions while giving your team valuable data for planning and operations. We truly appreciate your support! Validated ReviewerIncentivizedSource: Seller invite TD Tiffany D. Small-Business (50 or fewer emp.) 3/5/2026 "It is quite user friendly" 4/5 What do you like best about WaitWell? I like that I am able to keep track of my statistics on how many students I see in a day/week/month. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell is a platform that we now use for students to book appointments. It is a nice user friendly system on both ends and is straight forward. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12443462/official_response/edit) Thank you for the feedback, and glad to hear the statistics tracking has been useful for keeping on top of your student volume. On the student name not appearing in your Outlook calendar, student names are included by default when the Outlook integration is enabled. If you were seeing the service type name instead, this was the default with email-based appointment notifications that we believe has been resolved in a recent update. Either way, feel free to have your admin reach out to the dedicated WaitWell account manager for your organization and we'll look into it to make sure it functions optimally for your team. Validated ReviewerSource: In-app ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") GH Verified User in Higher Education Small-Business (50 or fewer emp.) 2/7/2025 "Waitwell makes queueing experience better than ever!" 5/5 What do you like best about WaitWell? The integration with the ticketing system was straightforward and significantly improves efficiency for our business process. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Waitwell Analytics significantly support KPI. I am hoping WW will create more reports to support business data collections and matrix. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Better experience for students since it is user friendly. No physical tickets, students can queue in virtually. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10810966/official_response/edit) Thank you for your review of WaitWell. We're thrilled to hear that you find the system easy to understand, and we hope our extensive training and knowledge base continue to support you. We now have 40+ reports to get insights on wait times, service times, appointment utilization, ticket volumes by queue, service or location, as well as staff performance. You can also use Waillo AI Insights to query your service data using natural language. See the link below to learn more about Waillo: [See how WaitWell improved](https://waitwellsoftware.com/waillo/) 3/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 9/11/2025 "WaitWell Transformed and Elevated Our Student Experience" 5/5 What do you like best about WaitWell? WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Our office experiences several periods of the year with extremely high in-person and phone traffic. WaitWell has enabled us to create a better experience for students engaging with our office by allowing them to join the queue from anywhere and receive accurate wait times for when they will be served. This queue management is incredibly powerful when you have students who need to make decisions about what they can do (such as eat or study) while they wait to be served. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11669410/official_response/edit) Thanks so much for sharing your experience! We're thrilled to hear how seamless the setup and implementation have been, and even more excited that students are finding it easy and beneficial to use. It’s wonderful to know WaitWell is helping your office manage high-traffic periods smoothly while improving the student experience. We appreciate your feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite DD Doug D. Senior Service Writer Mid-Market (51-1000 emp.) 2/8/2025 "great customer queuing and appointment software" 4.5/5 What do you like best about WaitWell? It really cut down the crowds from a physical queue Review collected by and hosted on G2.com. What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? a physical queue of many people in a crowded store was often difficult to manage and would impede shopping customers from moving freely about Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10814323/official_response/edit) Hi Doug, Thank you for taking the time to leave a review and for being a valued WaitWell customer. Clear signage with easy-to-follow instructions on your walls can help address this issue. If you need assistance in managing this challenge, please feel free to reach out to your dedicated account manager, and we'd be happy to help! 3/29/2026 Validated ReviewerIncentivizedSource: Seller invite ![Jill G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jill G.") JG Jill G. Director of Government Affairs and Operations Small-Business (50 or fewer emp.) 2/7/2025 "Best Appointment System" 5/5 What do you like best about WaitWell? The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiently. The customer support is outstanding; any questions or assistance is resolved in quickly and efficient timeline. Our customer service rep, Max Sturley, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Using the system for a year and have not had any major issues or complaints. Any obstacles we had, have been resolved immediately by reaching out to our customer service rep. At this time, we have no issues with WaitWell. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell system is allowing our customers to make online appointments for our services as a public tag agency in Louisiana. Also, is helping with organization and servicing our walk-in clients. Most importantly as management, it helps with reporting and ensuring I have right staff to provide excellent customer service. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10812419/official_response/edit) Hi Jill, Thank you so much for your positive review! We’re delighted to hear that our support team has been able to answer your questions quickly and provide the assistance you need. We truly appreciate your feedback and are committed to ensuring you continue to have a great experience with WaitWell. If there’s anything else we can do to support you, please don’t hesitate to reach out. 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