How user friendly the interface is for someone to set up their schedule. I also like how i can see all my teams scheduled openings for meetings as well as who they are meeting with. The queue is also easy to use. Review collected by and hosted on G2.com.

it would be nice if when a client/student books an appointment with me for a virtual meeting it would auto send out an email to them saying they can expect a meeting prior to the meeting.

There really isnt a lot i can complain about, ive enjoyed using waitwell. Review collected by and hosted on G2.com.

We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. Review collected by and hosted on G2.com.

Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. Review collected by and hosted on G2.com.

I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. Review collected by and hosted on G2.com.

Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. Review collected by and hosted on G2.com.

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com.

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com.

I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate. Review collected by and hosted on G2.com.

When scanning the QR code, it doesn't validate the time. It just validates the date. It would be helpful to validate the time interval as well. Review collected by and hosted on G2.com.

Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput.

It was easy to set up with the Waitwell project manager and did not require a lot of time from our team.

Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff.

The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support.

I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. Review collected by and hosted on G2.com.

No complaints! Our WaitWell experience has been completely positive. Review collected by and hosted on G2.com.

I can’t name one. The product’s quality, along with the excellent customer service, makes WaitWell an easy recommendation for virtual line management services. Review collected by and hosted on G2.com.

I have nothing to report for this question. Review collected by and hosted on G2.com.

I like that I am able to keep track of my statistics on how many students I see in a day/week/month. Review collected by and hosted on G2.com.

I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. Review collected by and hosted on G2.com.

The integration with the ticketing system was straightforward and significantly improves efficiency for our business process. Review collected by and hosted on G2.com.

Waitwell Analytics significantly support KPI. I am hoping WW will create more reports to support business data collections and matrix. Review collected by and hosted on G2.com.

WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. Review collected by and hosted on G2.com.

Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. Review collected by and hosted on G2.com.