--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. ![Marcy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcy M.") MM Marcy M. Small-Business (50 or fewer emp.) 3/4/2026 "Effortless Queue Management, Exemplary Organization" 5/5 What do you like best about WaitWell? I like how organized and smooth WaitWell makes serving our clients. Clients appreciate not having to stand in line waiting, which improves our service efficiency. The HOLD feature is great because it allows clients to come back and know their name will be called again. I also find it useful that we can put notes for clients to assist the next clerk helping them. It's handy that clerks can see what service a client wants, so they don't waste time calling clients who need someone specific. WaitWell helps us prioritize, especially for documents that have already been paid for and are just waiting to be picked up. I also found the setup extremely easy and the system itself easy to use. Review collected by and hosted on G2.com. What do you dislike about WaitWell? There is nothing that I dislike about WaitWell Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? I use WaitWell to manage a virtual lineup, allowing clients to plan their visit without standing in line. It keeps my office from overcrowding, lets clients hold their place if needed, and provides a smooth communication channel for both clients and staff. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12439503/official_response/edit) Thank you so much, Marcy. Reviews like this one mean the world to us. It's been a privilege to support your team from the very beginning, and hearing that features like the hold function, ticket notes, and service type visibility are still making a real difference for your clerks and clients every day is incredibly rewarding. Eliminating the wait and making sure every client gets to the right person quickly is exactly what we set out to do. We look forward to many more years together. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 12/12/2023 "Efficient and User Friendly Line Management System!" 4.5/5 What do you like best about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely via the web, or the staff serving the guest navigating the Admin view WaitWell allows for efficient and organized service. Having a staff app has allowed for managers who are working the floor, to have the ability watch and monitor our location or other locations easily. Should a manager or administrator be out of the office and need to close down a que, or location the staff app allows us to easily do so from our cell phone wherever we are. Having a software that is constantly improving and growing such as WaitWell, provides a peace of mind to administrators and Senior leadership; as we are constantly evolving to meet our guests needs as the university grows, having a software that is specifically built out and customized to meet our needs is awesome! Review collected by and hosted on G2.com. What do you dislike about WaitWell? Being a newer software at times we have encountered minor software glitches such as audio cues not being functional. I will say WaitWell staff both Customer Relationship Managers, and the Software Development Team are very responsive and usually fix any issues within 1-2 business days! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? While we only replaced a que management systems at the university, we were looking to obtain a LMS system that allowed for flexibility. A software like WaitWell, is built out to the consumers needs, it has the ability to be ever changing to adjust to our needs and does not require additional subscriptions to be purchased. We were looking to improve traffic flow for both students and staff at our One-Stop centers. WaitWell has allowed for digital accessibility, including remote join capabilities, and the ability to view your spot in line remotely. Features like these are crucial to the center during peak surge times, specifically semester start-ups. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8997035/official_response/edit) Thank you for taking the time to update your review. It means a lot to hear that WaitWell continues to support your team well as your university grows, and that the staff app is giving managers the flexibility to monitor and manage locations from anywhere. On audio cues, these generally perform very consistently and any issues are most often related to device audio settings or third-party hardware such as the kiosk or Nook. If you're still experiencing anything intermittent, your account manager can help troubleshoot the specific setup. And as you noted, if anything does come up our team is always close by. We consider the audio cues to be a core component of service accessibility - good on your team for prioritizing accessibility in your office by enabling this functionality. [See how WaitWell improved](https://waitwellsoftware.com/solutions/service-accessibility/) 3/4/2026 Current UserValidated ReviewerSource: Organic KF Kati F. Mid-Market (51-1000 emp.) 3/2/2026 "Streamlined Student Services with Customizable Queuing" 4/5 What do you like best about WaitWell? I like the flexibility of WaitWell and the configuration of it. They have a thing called sandbox where you can kind of play around in it before you go live, and it's just really nice to be able to play around with the settings and the different locations to make sure it's absolutely configured how you want it to be. It's also super simple to use. They help you get everything set up at WaitWell during the onboarding and are there to make sure you are comfortable, but then you have full access to make modifications to that configuration after you go live, which is really nice. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I've had a little bit of an issue with getting notifications on our desktop when someone new enters the queue. It does have a really nice feature that it'll email you if there's people waiting. But I've had a little bit of an issue with getting that one setting, the notification setting. That may be more of a me issue than a Waitwell issue though. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell solves the problem of managing queues, allowing students to check in remotely, reducing wait times, and avoiding physical lines. It organizes students into appropriate queues, offering them a comfortable waiting room while they await their turn. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12429547/official_response/edit) Thank you so much for your thoughtful review of WaitWell, Kati! We’re so glad you’re enjoying the flexibility, Sandbox feature, and overall ease of use. It sounds like the desktop notification issue is most likely a browser-related setting, which can sometimes affect alerts. Your account manager will be reaching out soon to help troubleshoot and make sure everything is working smoothly. Thanks again for sharing your experience! Validated ReviewerSource: Organic JS Juan S. Graduate Program Career Consultant Small-Business (50 or fewer emp.) 3/9/2026 "Good balance between customization and simplicity" 4.5/5 What do you like best about WaitWell? I have used it as an admin and as an agent. As an agent, the training to use it was very simple. Also, it is intuitive to use, which even for someone who is not a tech expert, results into an easy engagement. Now, as an admin, the level of customization is truly outstanding, and it translated into what we wanted our students to see. Review collected by and hosted on G2.com. What do you dislike about WaitWell? We haven't been able to integrate outlook calendar to waitwell (might be a problem on our end), but being able to download or upload calendar settings from one to another, would be an additional nice option. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? The way students connect with us, booking appointments and getting in a queue, so we can service them and keep track of our numbers. It allows students to choose the service and the type of interactions they want with a clear availability. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12456033/official_response/edit) Thank you for this thoughtful feedback, and for sharing your perspective from the staff point of view. Hearing that staff found the system intuitive to pick up quickly, and that the customization translated into exactly the student-facing experience you wanted, is wonderful to read. On the Outlook integration, you're right that it may be a configuration question on your end. Outlook calendar sync is available as an add-on, so it's worth connecting with your account manager to confirm whether it's included in your current setup and get it activated if needed. They can walk you through it quickly. We appreciate you taking the time to leave a review and look forward to continuing to support your team. Please see information below about available WaitWell integrations: [See how WaitWell improved](https://waitwellsoftware.com/platform/integrations/) Validated ReviewerSource: In-app ![Cristian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian M.") CM Cristian M. Technical Director of Technology Mid-Market (51-1000 emp.) 3/4/2026 "Very Easy Platform to Setup & Use" 5/5 What do you like best about WaitWell? I like how quick deployment was within our team. They adopted it very quickly and it accelerated our ability to get welcome calls handled by our project management team in a timely manner. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I dont like the custom field limitations in WaitWell. We can only have a certain number of custom questions/fields for queues. You cannot change the fields or reorder them without affecting your historical data. I know its not a CRM or a platform tailored to that, but it would be nice to have some flexibility there. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It is helping us solve the need for our sales reps both internal and external to submit basic job details and add themselves and the client to a queue to have an on-the-spot welcome call performed by our project management team. It has allowed us to stay very efficient. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12439524/official_response/edit) Thank you, Cristian, for the review. It's great to hear that deployment was quick and that your team adopted the platform so smoothly for managing welcome calls. On the custom field limitations, you're right that modifying or reordering fields can affect historical data continuity, and this is a constraint common to most platforms that store structured data over time. That said, we do want to make sure you're getting the most flexibility possible within your current setup. If you haven't already, it's worth connecting with your account manager to talk through your specific needs. There may be configuration options that help without disrupting your existing data. Validated ReviewerSource: In-app ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 6/22/2026 "Simple Dashboard Makes Requests and Team Assignments Easy" 4.5/5 What do you like best about WaitWell? I like how simple the dashboard is, and how easy it is to submit requests and assign them to team members. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Nothing really comes to mind. Sometimes I've run into bugs where the auto refresh isn't working but this is rare and has only happened a few times. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? This solves our ticketing system for requests from our welders when they’re finished with parts and need them checked. It alerts our team and staff and helps keep everything organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cam M.") CM Cam M. Manager, Enrolment Services Operations Enterprise (\> 1000 emp.) 3/27/2026 "Great Product!" 4.5/5 What do you like best about WaitWell? Waitwell is extremely user friendly. It is easy to get set up, for staff to use, and especially for clients to use. We have been so happy with the support provided by the team at Waitwell too. They are exceptionally responsive and supportive. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The only things I would say I dislike are a couple minor tweaks we would like to see developed, but Waitwell never said no just that it would be a larger project because it involves coding. They're always open to feedback though. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? They're making it easier to provide service across a large institution. We are able to work together to better support students, and it is providing a seamless experience for our students to connect with services. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12554593/official_response/edit) Hello Cam. Thanks for the thoughtful review - we really appreciate it. We are so glad to hear that your customers and staff find it easy to use and that you feel the support is great. As you mention, we are always taking customer feedback and adding it to our backlog. We are constantly releasing new features to enhance the functionality of WaitWell, and the majority of these features comes from customer requests. If you are curious about the place of your specific requests in the queue, reach out to your account manager for an update. Please click the link below to subscribe to our LinkedIn Newsletter where we outline each month all of the new features and enhancements to the WaitWell platform: [See how WaitWell improved](https://www.linkedin.com/newsletters/7432920203635666944/) Validated ReviewerSource: In-app ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 4/30/2026 "Modern, Easy-to-Navigate GUI with a Great Dark Mode" 4.5/5 What do you like best about WaitWell? Great modern GUI, love dark mode! Easy to navigate. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It is confusing at first the difference between Account \> Preferences, and Settings, and not being able to tell which are global settings and which are specific to the logged in user. This is amplified by having multiple campuses which all have different settings, and whether those settings affect ALL campuses or just the one I'm looking at. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We have TONS of appointments with students and it allows us to have a functional conveyor belt for that, which keeps everything organized and trackable. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12723627/official_response/edit) Thank you for taking the time to provide this valuable feedback. We do hear from customers that the settings can be a bit overwhelming. WaitWell is the most robust and configurable enterprise queue and booking solution on the market, and the downside of that is that there are a lot of different settings that can be adjusted to produce the exact configuration that the organization requires. As you say, it's also possible to make global changes affecting all locations or to make location (or even queue) specific changes. We have done some work recently to improve the visual layout of the settings and we have just kicked off a settings in-app copy editing project to make the settings easier to use for Admins and staff. In the meantime, please don't hesitate to lean on your dedicated CSR to support any changes you want to make to your instance of WaitWell. Thanks again for being a WaitWell customer and for taking the time to leave this feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad M.") BM Brad M. Career Advisor Small-Business (50 or fewer emp.) 3/4/2026 "Waitwell is user friendly and our students find it easy to navigate when booking a meeting." 4.5/5 What do you like best about WaitWell? How user friendly the interface is for someone to set up their schedule. I also like how i can see all my teams scheduled openings for meetings as well as who they are meeting with. The queue is also easy to use. Review collected by and hosted on G2.com. What do you dislike about WaitWell? it would be nice if when a client/student books an appointment with me for a virtual meeting it would auto send out an email to them saying they can expect a meeting prior to the meeting. There really isnt a lot i can complain about, ive enjoyed using waitwell. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? The queue/waiting room works really well with our organization for drop ins as well as scheduled meetings. The Appointment view at a glance also makes planning my day easier. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-12438604/official_response/edit) Thank you for the kind words, Brad. It's great to hear that both your team and your students are finding the platform easy to navigate. Good news on the virtual meeting notification: WaitWell has a extensive library of automated communication templates, and an automatic email to students confirming an upcoming virtual meeting is something that can absolutely be enabled. It's likely just a matter of turning it on in your organization's settings. Since that's typically an admin-level change, we'd suggest flagging it to whoever manages your WaitWell account and they can either enable it directly or reach out to your account manager for help. We're glad you're enjoying the experience overall. Validated ReviewerSource: In-app TO Taylor O. Academic Advisor Enterprise (\> 1000 emp.) 2/21/2024 "WaitWell is a game changer" 3.5/5 What do you like best about WaitWell? We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell allows students to check in before they get here and it allows them to put themselves on hold if we are not able to see them before they have to leave for class or other reasons. It allows us to manage the queue as efficiently as we are able to with the amount of students we see during those 3 super busy times of the year. We like the appointment booking and being able to attach waivers to allow us to check out the appointment before we meet with the students. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9194981/official_response/edit) Thank you, Taylor, for your detailed review. We are so glad to hear that WaitWell helps to manage service during peak times. As we continue to add more and more features, it does make the system more complex. We do have a Knowledge Base with articles and videos to help users to navigate WaitWell and it could certainly we easier to find - you have to click on "Account" in the left side nav and then "Help Docs". Alternatively, reach out to your account manager at any time. We are really proud of our support and always get back to clients within 24 hours. We are happy to make the change for you or send you a Loom video to walk you through the change you are asking to make. 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