--- title: Vonage Business Communications Reviews meta_title: 'Vonage Business Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 503 reviews by the users' company size, role or industry to find out how Vonage Business Communications works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 503 scale: '5' date_modified: '2026-07-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Vonage Business Communications Reviews **Vendor:** Vonage **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 503 ## About Vonage Business Communications Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. ## Vonage Business Communications Pros & Cons **What users like:** - Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively. (20 reviews) - Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions. (9 reviews) - Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service. (9 reviews) - Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements. (9 reviews) - Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs. (9 reviews) - Users appreciate the **easy-to-use messaging features** of Vonage Business Communications, enhancing their communication efficiency on-the-go. (8 reviews) - Customer Service (7 reviews) - Easy Integration (7 reviews) - User-Friendly (7 reviews) - User Interface (7 reviews) **What users dislike:** - Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications. (8 reviews) - Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs. (4 reviews) - Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications. (3 reviews) - Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service. (3 reviews) - Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions. (3 reviews) - Users find Vonage Business Communications **too expensive** compared to other providers, affecting their overall satisfaction. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Users report **call connectivity issues** with Vonage, including dropped calls and trouble transferring between devices. (2 reviews) - Users experience frequent **call dropping** issues with Vonage Business Communications, impacting reliable communication. (2 reviews) ## Vonage Business Communications Reviews ### 1. Simple and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Aman K. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2020 **What do you like best about Vonage Business Communications?** Easy to set up. Cost effective and features that are handy when you use it for business. Call forwarding, Transferring, conference call are all made simple and easy to use. **What do you dislike about Vonage Business Communications?** Its a little too complicated when you want to make a video call. **Recommendations to others considering Vonage Business Communications:** Highly recommend for any start up company since it is easy to set up and comes with features that any call center would need. **What problems is Vonage Business Communications solving and how is that benefiting you?** I have been using vonage to work from home and office. I receive inbound calls from customers and I call them back as well. It gives the user a clear data about the number of calls made and received. The call handling time and the ability to record and listen to your calls and voice mails. ### 2. Best app to manage calls **Rating:** 5.0/5.0 stars **Reviewed by:** Pardeep S. | Logistics coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about Vonage Business Communications?** Compatibility with all devices is the best thing and it keeps running in the background without using much of battery on phones.User friendly and everytime they update they make it a little more easy to use. **What do you dislike about Vonage Business Communications?** Only thing I dont like about it is that with some laptops if the headphones are connected it does not give any sound for the incoming call.You can only hear the ring for incoming call if you have the headphone customer service is good but if you have to call them you have to wait atleast half an hour to speak to somebody.obemore issue is that if same extension is logged in on two devices some of the messages which are received on a particular device when another device is offline you can only see the message on that device later. **Recommendations to others considering Vonage Business Communications:** Best toll free service **What problems is Vonage Business Communications solving and how is that benefiting you?** The best thing is that it can be used on the phones so sales team never miss any call.The voicemails, messages and call list are all at one place.Other than that all the voicemails and call recordings are always there im case you need them later too. ### 3. Simple, easy to use, great at what it's designed for **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Vonage Business Communications?** I personally love how easy it is to use one phone line basically anywhere. My office computer, home computer, mobile phone, all connected with the one phone line and one phone number that I can be reached at anywhere to never miss a call. It's an easy simple install that anyone can handle with a quick login and you're good to go. **What do you dislike about Vonage Business Communications?** If the program is minimized to the system tray on a windows computer (I use windows 10) when a call comes in it can be sluggish to pull up the window and answer the call. Sometimes taking long enough I'm worried about missing the call or the caller just hanging up, haven't missed a call yet over it but it's been a worry. **Recommendations to others considering Vonage Business Communications:** Keep an eye on the updates they release, they often contain very useful features you might otherwise miss. **What problems is Vonage Business Communications solving and how is that benefiting you?** A simple system usable by all tech knowledge levels in the company for basic phone use. The added features are typically a welcome addition as well. For example the fax option, how often do you you really need to send a fax? Basically never so no one has one just sitting around and online "free" scan to fax aren't such a thing anymore if you need more than one page, Vonage has those kind of features you just don't really think you'd need, until you need it, then it's a massive convenience. As well as tons of features you really do need. ### 4. The Vonage Management Application is GARBAGE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Vonage Business Communications?** I like the concept that I can take the phone number where ever I go. That I can call out from my cell phone, as if I am sitting in the office. **What do you dislike about Vonage Business Communications?** Call blocking doesn't work; call follow doesn't work; I used to be able to get texts-- now they added a charge for that service, without telling me-- disrupting my work and causing me to lose contacts. All customer service people are in a foreign country. It's just all garbage. I don't believe these reviews are legit. **Recommendations to others considering Vonage Business Communications:** The application and back-end software consistently has problems. I spend dozens of hours per year with tech support. One day things work, the next day the phone goes straight to voicemail. It's unpredictable garbage, and you'll get help from someone with English as a second language. Total garbage. **What problems is Vonage Business Communications solving and how is that benefiting you?** They are way cheaper than a landline, and you get what you pay for. Besides being cheaper, using the app to make business calls from my cell phone is nice, when it works. ### 5. GiveCampus Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vonage Business Communications?** The reps always are able to find a solution to my problem but sometimes there is a lot of technical back and forth and I have spent significant amount of time on the phone when these issues arise. **What do you dislike about Vonage Business Communications?** That you don't have someone who comes on site when I need them to do so and I am forced to spend a significant chunk of my time on the phone with someone to fix technical issues. **Recommendations to others considering Vonage Business Communications:** I am not sure. Maybe calling in and using customer service a lot like I have for technical issues **What problems is Vonage Business Communications solving and how is that benefiting you?** Business Development calls is what we use our landlines for ### 6. Vonage Business Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Vonage Business Communications?** Costs have been consistent and the service has been good. **What do you dislike about Vonage Business Communications?** We've had Vonage for multiple years and have yet to experience any major problems. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage provides our phone service. The cost has remained reasonable. ### 7. Vonage Business Phone Services helping our business move forward with flexibility and dependability **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Vonage Business Communications?** I appreciate the ease of the phones ability to work with **What do you dislike about Vonage Business Communications?** So far, nothing! We like everything with Vonage **Recommendations to others considering Vonage Business Communications:** This is a great way to have reliable phone service on a daily basis with many functions that serve business needs. **What problems is Vonage Business Communications solving and how is that benefiting you?** While we are away from our office, working at home, we love the way we can forward our Vonage office phone to our broker(s). ### 8. Great Customer Service for Non-Tech clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Vonage Business Communications?** Great service for people who are tech challenged **What do you dislike about Vonage Business Communications?** I can't think of anything that I disliked **What problems is Vonage Business Communications solving and how is that benefiting you?** Unable to log into my secured account. Issue was resolved with one phone call. ### 9. Best Voip application **Rating:** 5.0/5.0 stars **Reviewed by:** Vigneshwar S. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Vonage Business Communications?** Vonage business is helpful when I try to connect with other people via voice calls or messaging. It's interface is very easy and has multiple functionalities unlike other similar apps. we can do voice calls, send voice messages, text messages etc. We can save number as contacts as well for future access. **What do you dislike about Vonage Business Communications?** Sometimes it is incompatible with older versions of the operating systems. If they work on any and every operating system, it will be great. **Recommendations to others considering Vonage Business Communications:** It's so far the best Voip application available with multiple functions. Please try. **What problems is Vonage Business Communications solving and how is that benefiting you?** As a recruiter, I call people (candidates) and screen them on a daily basis. I use Vonage business application to call, send voice and text messages to candidates and easily connect with them. ### 10. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Vonage Business Communications?** The ability to contact customer service as needed **What do you dislike about Vonage Business Communications?** Staff having call drop issues and not being able to find the solution **What problems is Vonage Business Communications solving and how is that benefiting you?** Call Center. The old system we had was very cumbersome. ### 11. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina S. | Licensed Insurance Agent/Coppell Office Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Vonage Business Communications?** It's not complicated, very user friendly. I can see the faxed documents in or out page by page. Contacts can be labeled from messages or calls, doesn't matter. I can also set up a message from the call page. **What do you dislike about Vonage Business Communications?** Can't seem to recv or send pics. Could be a setting though?. Everyone on Vonage can see everyone's fax business or personal. There's no way to prevent that other than a cover page, it could help some but doesn't solve that issue. Also, with me as an admin I would like the option to pull calls more than 60 days out. Currently I have to get the boss to do that. Doing this on my own without any help would be tons of saved time, not having to bother the boss. Saved time for us both. **Recommendations to others considering Vonage Business Communications:** I use the app more during the business day. It's easy to see all messages, calls and faxes that are coming thru. I've had no complaints since with the system since I started using Vonage Business in 2017. **What problems is Vonage Business Communications solving and how is that benefiting you?** Contact is made easier for customer and agent. Close sales faster. I get answers to questions really quickly by text from customers. It saves me from a phone call and them from being interrupted. ### 12. Quality services, Tons of options **Rating:** 4.5/5.0 stars **Reviewed by:** Emily H. | Account Manager, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** We switched to Vonage from another company. Every issue that we had with our other phone company has not been an issue with Vonage. Call quality is clear, there are tons of options for our services, and our plan was catered to what we needed. The transfer to Vonage was incredibly easy and effortless. Everything is easily laid out and easy to navigate! No confusion! **What do you dislike about Vonage Business Communications?** So far, we have not run into an issue with Vonage that causes us to dislike the service. We are somewhat new to the services, but at this time, everything has been better than our expectations. **Recommendations to others considering Vonage Business Communications:** Best pricing, quality, and customer service we have received in our past experience with other companies and our experience of seeking a new service. **What problems is Vonage Business Communications solving and how is that benefiting you?** Clear communication! Clear call quality, text message ability, call recording to catch missed opportunities. The calls come through on my phone and computer, so I never miss a call. ### 13. Great service with straight forward pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** The amount of services you get standard with every extension is more than any other VoIP provider out there .. **What do you dislike about Vonage Business Communications?** Dislike the new online portal, The old one was more intuitive. The new portal they have options buried under topics that in my mind are not logical. The other it I dislike is the Recovery Fee it adds unnecessary charges to the bill and Vonage is the only VoIP company that charges one **Recommendations to others considering Vonage Business Communications:** I think Vonage should do away with the recovery fee or make it a smaller amount Vonage needs also to train its lower Tier Support to not follow script. if frustrating on a tech call to have the technician tell that a router maybe the issue when the service has been up and running for more than 1 year without any issues. **What problems is Vonage Business Communications solving and how is that benefiting you?** We were solving the cost of calling toll free calls inter company calling long distance and local you realized I significant reduction in the cost of our telecommunication needs ### 14. Solid Telephone Conferencing Software **Rating:** 4.0/5.0 stars **Reviewed by:** Parker G. | Office Associate, Public Policy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Vonage Business Communications?** I like that Vonage has a relatively clean interface, is easy to use, and is relatively user intuitive. I love the sleek, clean white background with the simple fonts and the easy to understand settings and instructions. I also love that the different tabs are easily visible to the left side of it, so it is never hard to figure out what it is you need to do or where you are going. It also has multiple platforms available - an app, software to install on your computer, as well as a web application available for it. I am impressed. **What do you dislike about Vonage Business Communications?** I dislike that Vonage seems to be limited in its capabilities. I feel like its functionality could be much broader and greater than what it actually is, and that they limit themselves by only being focused primarily on telephone numbers and conferencing between them. **Recommendations to others considering Vonage Business Communications:** I think that Vonage Business is simple, intuitive and great software to utilize in a business setting. It's rather simplistic in what it offers, but also is very capable of getting what it is supposed to do, done. I am pleased with it and look forward to continuing to regularly utilizing the software in my business needs at my job. **What problems is Vonage Business Communications solving and how is that benefiting you?** Communication is the most obvious business problem that is being solved with Vonage Business. It's easy to keep track of your contacts through it and to arrange calls, conference calls, and other similar things through their software and apps. ### 15. Our Vonage Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** In our case, there were many improvements. The call clarity is excellent and represents a vast improvement over our prior system. The ability to load our phone books to each extension has provided a great convenience. We have implemented the mobile app which has enhanced our ability to service our clients, in or out of the office. The ability to control the outbound caller ID has been helpful, and the virtual receptionist(s) and the associated options provides us with more then we had hoped for. **What do you dislike about Vonage Business Communications?** Initially, the wires to the desk were annoying, but we solved this problem by using POE to eliminate the power cable, which we found helpful. **What problems is Vonage Business Communications solving and how is that benefiting you?** Initially our main problem was call clarity and no associated phone book. That is, no phone book directly accessible from the telephone. ### 16. Good system, but the click to dial is an issue **Rating:** 2.0/5.0 stars **Reviewed by:** Julie M. | Data Analyst, Revenue Cycle, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Vonage Business Communications?** Great system for mobile use, and interoffice messaging. **What do you dislike about Vonage Business Communications?** the click to dial feature is not truly a click to dial - it calls you back and then rings to the person you are calling. **What problems is Vonage Business Communications solving and how is that benefiting you?** better communication both inter-office and with external clients/applicants/vendors ### 17. Vonage Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Vonage Business Communications?** Messaging would be my favorite, fax is also a great feature,easy to communicate with the team. call forwarding. **What do you dislike about Vonage Business Communications?** Loads super slow to load , sometimes we have to exit and log in again. Disconnects. **What problems is Vonage Business Communications solving and how is that benefiting you?** Communication between employees is great and voice mail so that we don't have to take every single call. ### 18. Great phone service **Rating:** 4.5/5.0 stars **Reviewed by:** Terri K. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Vonage Business Communications?** Great for a small business, the app allows me to utilize my cell phone for both incoming and outgoing calls. Helpful and courteous customer support team. **What do you dislike about Vonage Business Communications?** Any internet issues can cause dropped calls which can be untimely. **Recommendations to others considering Vonage Business Communications:** Great for a small business - minimizes costs and offers amazon chime which is perfect for managing conference calls with clients. **What problems is Vonage Business Communications solving and how is that benefiting you?** we enjoy using the Amazon Chime for conference calls - allows us to screenshare with our clients in one easy application. ### 19. Great idea for keeping businesses and personal separate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Vonage Business Communications?** Clear lines, easy set up, super user friendly. **What do you dislike about Vonage Business Communications?** On the rare occasion a call will get dropped or there will be a significant delay. **What problems is Vonage Business Communications solving and how is that benefiting you?** I was able to sell memberships for a fitness studio that didn’t even have walls using Vonage while still using my personal device! ### 20. Best, most functional option **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Vonage Business Communications?** The most helpful feature of Vonage Buisiness is that you can take the office phone (heart of your business) with you, through an app on your mobile device. Great options such as voicemail to email, one touch voicemail audio retrieval, and messaging within the app. **What do you dislike about Vonage Business Communications?** The Vonage App needs to be open in the background on your phone, in order to have consistent workability. It tends to drain phone battery, and is still only as dependable as cell service strength (if you have selected a good carrier), when not on wifi. **Recommendations to others considering Vonage Business Communications:** Working through settings and set up is sometimes a hassle, but there does seem to be a solution each time there is something not quite working. Customer Care for Vonage Business has always been patient and thorough with me. **What problems is Vonage Business Communications solving and how is that benefiting you?** Great application for Work at Home or On the Go employees. Phone coverage and having the immediacy of notifications to help with response time is critical in today's business world. ### 21. Good Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Vonage Business Communications?** The most helpful thing about Vonage Business in addition to allowing me to connect with remote coworkers, is that allows me to take/transfer calls between desktop, desk phone and cellphone. **What do you dislike about Vonage Business Communications?** I wish there was the ability to put personalized away messages. **Recommendations to others considering Vonage Business Communications:** For companies with a lot of remote workers, this is a great solution. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage has made it much easier to work on the go with the ability to connect with anyone from so many different communication medium. ### 22. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vonage Business Communications?** Customer Support. They will call me to set up new phones. **What do you dislike about Vonage Business Communications?** I really don’t dislike anything. Vonage is very attentive. **Recommendations to others considering Vonage Business Communications:** More affordable, great customer service **What problems is Vonage Business Communications solving and how is that benefiting you?** I needed to reset some phones, and they were very patient. ### 23. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria VIctoria E. | Admin Assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vonage Business Communications?** It has been helpful to me since the app is so easy to use. It is a user-friendly application. What impressed me more the great customer service they have. They always make sure that everything is answered and they help you step by step to set it up or whenever they are having updates they always notify customers, **What do you dislike about Vonage Business Communications?** The only thing that bothers me is the interface of the application. It is too big and it can cover my screen. **Recommendations to others considering Vonage Business Communications:** Try Vonage Business a very user-friendly application **What problems is Vonage Business Communications solving and how is that benefiting you?** It has a great impact on my work since I am tracking productivity every day. ### 24. Very good application to us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Vonage Business Communications?** The ease of transferring phone calls within the office sstaff **What do you dislike about Vonage Business Communications?** I have not had an issue with the application **What problems is Vonage Business Communications solving and how is that benefiting you?** Being able to communicate within the staff without a problem either through text or call. ### 25. Daily Use **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda W. | Office/Marketing Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Vonage Business Communications?** We are able to use this as VoIP - Which allows our remote employees to work on the same network **What do you dislike about Vonage Business Communications?** Users have to be an admin to have detailed call reporting which they check their calls daily **What problems is Vonage Business Communications solving and how is that benefiting you?** We didn't have any problems to solve with Vonage. ### 26. "Vonage Business Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Newell A. | Front Desk Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Vonage Business Communications?** Vonage call quality are extraordinary and the cost of using Vonage is less. Call sending feature genuinely works well,everything you would require in a phone system. The ability to successfully change over telephone message into substance and sent on your Email ID is the best component I like. We can connect customers from any contraption open and from wherever our specialists may be. **What do you dislike about Vonage Business Communications?** I have no dislike for this application. It has really been a great tool for us, so far we've been utilizing. **Recommendations to others considering Vonage Business Communications:** On the off chance that you need proficient work with superb sound, at that point use Vonage. Best specialized help ever. **What problems is Vonage Business Communications solving and how is that benefiting you?** We're utilizing Vonage for the most part for outbound calls and instant messages which is exceptionally useful. Vonage makes it actually simple to have clients and merchants break through to me effectively. I have my augmentation simply go straightforwardly to my wireless so it is simple for individuals to contact me without the requirement for messages or having my phone number offered out to everybody. ### 27. Much better than previous phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Vonage Business Communications?** The ease of my Non Profit foundation, of 200 individuals, being able to communicate using this phone system. **What do you dislike about Vonage Business Communications?** Wish you can transfer calls from desk phone to mobile app. **What problems is Vonage Business Communications solving and how is that benefiting you?** Coming off of a previously used phone system that always had issues of breaking up calls, losing calls, and slow use of the app, Vonage does not have issues in these areas. ### 28. Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Vonage Business Communications?** Flexibility. Being able to take calls on cell phone and desk phone. **What do you dislike about Vonage Business Communications?** Audio quality at times can be choppy depending on internet. **What problems is Vonage Business Communications solving and how is that benefiting you?** Team communication ### 29. Gets the job done, some bugs. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Vonage Business Communications?** We are able to integrate this software to our CRM software to be able to use their click-to-dial function and we are also able to monitor statistics on calls - inbound / outbound. There is an app which is great, it has a great interface. Also, the voicemails are very simple to listen to as they are sent to your email. **What do you dislike about Vonage Business Communications?** The click-to-dial function frequently stops working. It is very frustrating to have to refresh all of your pages to get it to work again. Also, since it is internet based so if you lose power or your internet goes down, you have no phones **Recommendations to others considering Vonage Business Communications:** I would shop around and make sure this is the right software for you. **What problems is Vonage Business Communications solving and how is that benefiting you?** Saves some time making calls out, and you are able to see a caller ID on who is calling. ### 30. Vonage is Awesome!! **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit S. | Sr. Manager- Executive Search Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** I like the voice quality the most . With a good internet connection it works absolutely brilliantly . I also like the Vonage Android app- with this i can carry my office with me where i am in the world . I personally also like the option to send and receive text messages , this makes it very easy . As a result you avoid calling up for small questions . The vonage app for windows also works wonder when using it on your laptop . Its always easier to send a text via keyboard rather than using your cellphone . Listening to all your voicemails after a long weekend too makes it easier . **What do you dislike about Vonage Business Communications?** There are not many things that i dislike , but i hate waiting for more than 10 minutes when the customer service is called . **Recommendations to others considering Vonage Business Communications:** Use this app if you wish to have a crisp quality of voice as a result creating a very good impression with your customers/clients . **What problems is Vonage Business Communications solving and how is that benefiting you?** We work for an American based company in India . Having a personal US number helps us reach our customers easily and the fact that they can call us back makes it useful too . ### 31. Vonage Business gets us Business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** The features and options for communicating with our customers. We can be reached and reach out customers from any device available and from anywhere our employees may be. Also, Like the time of day routing, follow me features and simultaneous ring of employee personal phones. The Iphone app is a big plus. Now the computer APP lets us answer calls where we are focused the most, at our computers. **What do you dislike about Vonage Business Communications?** The system occasionally resets and we have to reprogram some features. this has happened at lest four times in the last 12 months. This causes issues when we are expecting calls to ring in an overflow situation. You eliminated a feature awhile ago that in my opinion was a great feature. When we would get a voice mail message, which could have been either after hours or because of overflow during hours, we were able to go into the Iphone application and make a note when someone called back the customer right on the app with the results of the follow up. That has been removed and now, we have to email everyone when someone responds to a voice mail left by the customer. particularly if we had to leave the customer a message and then when the customer calls back in, and a different employee received the call, they don't have a way to look directly on the phone app to see what the last person did. **Recommendations to others considering Vonage Business Communications:** I highly recommend using Vonage Business to manage inbound and outbound communications for customer contacts. The various options allow our employees to more easily access our customers. **What problems is Vonage Business Communications solving and how is that benefiting you?** The top priority for us is being able to get back to our customers when they have to leave us a message due to volume. The features of being able to call the customer back from our computer or mobile phone and have the number appear to the customer as our business line is key in reaching our customer in fewer attempts. ### 32. Dialed In **Rating:** 5.0/5.0 stars **Reviewed by:** Eva C. | Account Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Business Communications?** I like that my phones transfer to a backup in the event of an outage of my internet (which we have often). Also that the staff is always VERY Willing to help with my needs as for a tiny office like ours we do not have to be in the system regular. I like they ARE dialing in the ease of saving holiday greetings and automatically reverting back to original message. I have referred to several friends who have HIGH-SPEED internet (doesn't work right otherwise). **What do you dislike about Vonage Business Communications?** It's a bit overwhelming for a small facility such as ours. We want things to be smaller and easier to work with, not have to figure out 20 different toggles to get our standard 3 tasks done; then again... customer service has helped me maneuver every time (different ways for the same thing) with a smile. So even the bad isn't bad. **What problems is Vonage Business Communications solving and how is that benefiting you?** This isn't so applicable to us. We did have 3 extensions, but as one of them didn't have high enough internet speed we've had to unplug that phone as it was just too stressful to some to have conversations on it. ### 33. Vonage is Incredible **Rating:** 4.5/5.0 stars **Reviewed by:** Zuber K. | Senior Lead Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Vonage Business Communications?** I like the audio quality the most. I love Vonage because I can carry my telephone anywhere. I can call the candidates at any point of time, with a good Internet connectivity the voice quality is superb. I have also install the Vonage app on my desktop and my personal laptop. I can easily send text messages, can call candidates from the Vonage app. **What do you dislike about Vonage Business Communications?** There are no dislikes, but sometimes due to low Internet connectivity, the Vonage app stuck for a while **Recommendations to others considering Vonage Business Communications:** The Vonage app is the best app for making phone calls sending text and to hear our voicemails. This app is very easy to use and can solve our business purpose. **What problems is Vonage Business Communications solving and how is that benefiting you?** I am working from India, so sometimes I need to call my candidates from home so I can easily to do that from my Vonage app. The candidates can also call me, send text or leave voice messages. After a long weekend I am able to hear all the voice messages left by the vendors and candidates. ### 34. Using of vonage **Rating:** 4.5/5.0 stars **Reviewed by:** Alex W. | Operations Account, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Vonage Business Communications?** I like the loyalty of vonage it's been a great pleasure to have vonage on my business, has a complete set of what we need and the most we like it is the vonage portal admin. **What do you dislike about Vonage Business Communications?** Vonage is very cool but sometime I dont like when a cannot make another call while I am on another call, both calls finish as soon as I dial the other number **Recommendations to others considering Vonage Business Communications:** I fully recommend vonage to users looking for good calls out there because trust me is gonna help in everthing you might need for a system of calls and monitoring. Get it you won't regret! **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage has help my business during the years we have with it by record everything we make on the phone, voicemails, calls, messages, etc ### 35. Excellent Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marquita M. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Vonage Business Communications?** I like to have access to my work line when out of the office. Vonage has a different ringtone so office calls are easily identified **What do you dislike about Vonage Business Communications?** Sometimes it takes 1-3 seconds for the phone call to connect after you have answered the call through the vonage app. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage has made being away from my office phone a lot easier. When waiting for a call, I can run to grab lunch and never miss a call ### 36. Everything you expect in a VoIP service **Rating:** 4.5/5.0 stars **Reviewed by:** Armand G. | Small Business Marketing Coach, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** Vonage has all the features you need in a VoIP service. In addition, their tech support is responsive and knowledgeable. **What do you dislike about Vonage Business Communications?** Configuring the auto attendant is a little confusing. **Recommendations to others considering Vonage Business Communications:** You can shop around and you MAY find a cheaper price but consider the service after the sale. **What problems is Vonage Business Communications solving and how is that benefiting you?** I now have the flexibility of making and receiving calls when I am away from the office. I can make calls through the office phone system and the caller ID shows my office number. ### 37. Love Vonage, simple and effective service. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vonage Business Communications?** I am the focal point for vonage customer service. Every time I call they give excellent responses and I see everyone has good product knowledge. They are very prompt in responses. **What do you dislike about Vonage Business Communications?** Luckily nothing so far. If I face any problems I will update. **What problems is Vonage Business Communications solving and how is that benefiting you?** We sometimes have problem like phones getting disconnected or sometimes phones not working may be because of power fluctuations or any issues with current internet provider. But the vonage customer will troubleshoot over the phone. ### 38. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** Ease of use and very simple system to implement as an Office Administrator. Very user friendly for our employees. We like that voice message get converted to text and sent to us via email. We also use the e-fax feature which is great and very easy to send and receive faxes. **What do you dislike about Vonage Business Communications?** Other than cost being a little high, everything else is great. **Recommendations to others considering Vonage Business Communications:** Great simple system to use and implement. They have a great technical support team as well that you can email with any questions or issues and they get back to you within 24 hours, in my experience. **What problems is Vonage Business Communications solving and how is that benefiting you?** It is a benefit to be able to receive voice messages sent to text via email. ### 39. Consistantly Hig Standards & Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Ron M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vonage Business Communications?** Being in Technology, we have NO issues with Installations and have NO Reservations Suggesting and Reselling Vonage for Business Products. **What do you dislike about Vonage Business Communications?** The only issue I have is when I do call for Tech Support its off shore, luckily the English spoken is very good and understandable, it's just to bad that it's not US Based! **Recommendations to others considering Vonage Business Communications:** DO your research > Qualify your Current Needs | Requirements >Take Future Growth into Consideration > Don't be affraid to call Vonage Support whether it's Billing or Tech Support! **What problems is Vonage Business Communications solving and how is that benefiting you?** To date, we have had no real issues. We have customers Located on the East Coast as well as Canada. We have NO problem as of this Note supporting our Customers and falling back on Vonage Tech Support as last Resort.. ### 40. They have come a long way **Rating:** 4.0/5.0 stars **Reviewed by:** Tonessa West C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Vonage Business Communications?** Customer service has improved. They have done great follow-up to make sure my issue was resolved. **What do you dislike about Vonage Business Communications?** Sometimes a long phone wait time. At times, you will reach an agent who is not as adept as possible to resolve an issue. **Recommendations to others considering Vonage Business Communications:** Understand your equipment. You own it! **What problems is Vonage Business Communications solving and how is that benefiting you?** Phone set up with new technology. I have learned that Vonage offered me more than I realized. Now, I never miss a call. ### 41. Not as hard to understand as I thought **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** I'm learning the phone system and with me not being very teckie, it's a bit of a learning curve but just have to get rid of my fear of trying.... so far, so good so I'm happy. **What do you dislike about Vonage Business Communications?** That I can't print off emails from the email screen unless I download. If you can print off without it, I can't figure out how. **Recommendations to others considering Vonage Business Communications:** I'm sorry, I can't complete the screen shot so If someone wants to teach me, that would be great. **What problems is Vonage Business Communications solving and how is that benefiting you?** Long distance. And I don't understand the next questions I don't know how to take a screen shot so I can't complete this form. ### 42. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea C. | Trip Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Business Communications?** When updating phone lines or adding a new person on the team, the customer service reps are fast, very kind and easy to contact. **What do you dislike about Vonage Business Communications?** This may not be something that is easy to fix, but we have a minimum of people whose numbers we can block. Spam calls come in often and we wish we could limit them. **What problems is Vonage Business Communications solving and how is that benefiting you?** Easy to transfer, conference and connect with clients. ### 43. It can get the job done, but there must be better options out there **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Vonage Business Communications?** Ability to use a computer app, website, office phone, and cell phone app. Custom lines for team members, voicemail, phone tree options, and texting option **What do you dislike about Vonage Business Communications?** Setup took a lot longer than anticipated. We had old vonage phones and we were unable to use them and had to repurchase new equipment. You would think you can use their phones over again for a new business account. **What problems is Vonage Business Communications solving and how is that benefiting you?** Reliable phone communication system ### 44. Unreliable **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Vonage Business Communications?** I like the concept behind all the features, but have been unable to see them work. **What do you dislike about Vonage Business Communications?** It doesn't work. Calls do not show up on my dashboard and the calls that do get through tend to drop. **Recommendations to others considering Vonage Business Communications:** Until they fix the app, don't waste your time or your money. **What problems is Vonage Business Communications solving and how is that benefiting you?** None at the moment. ### 45. Excellent service across multiple platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | Executive Recruiter (Work from Home), Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Vonage Business Communications?** Accessibility of phone via Desk device & Mobile Phone Application. This sort of mobility is giving the recruiters an extra edge. Also there is SMS service available like local phone carrier services for our work VoIP number. **What do you dislike about Vonage Business Communications?** The missed calls feature in Mobile App has many wrong notifications. Even after i check my missed calls and / or called back the person from my Desk phone but still it shows as Missed call. **Recommendations to others considering Vonage Business Communications:** Cross Reference of Phone numbers with the Email or digital footprint of the person associated iwth the nmumber. In this way, ALL INFO'S DATA WILL BE CENTRALISED & AVAILABLE TO EVERYBODY!! **What problems is Vonage Business Communications solving and how is that benefiting you?** Immense HELP for our Recruitment industry where people around the world are working either physically in USA or remotely located outside USA. ### 46. Best Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2019 **What do you like best about Vonage Business Communications?** I like everything about my Vonage software. Like call management and call routing and handling in one place on my Vonage software **What do you dislike about Vonage Business Communications?** Nothing everything is good in it. I am very satisfied with it **Recommendations to others considering Vonage Business Communications:** Easy to use and easy to operate. **What problems is Vonage Business Communications solving and how is that benefiting you?** I keep a track of my calls and this is helping me to record every conversation with my client and the employe ### 47. Unique Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Vonage Business Communications?** We switched to Vonage because of the ability have our messages transcribed, as well I can copy all the messages at one time to a spreadsheet to manage phone calls. **What do you dislike about Vonage Business Communications?** Vonage is in the process of switching to a new format that will not allow copying of messages all at one time. They will need to be copied one at a time. If this change is made permanently, I will need to find a new Voip.I understand there is a new format rolling out soon. PLEASE do NOT force old users to move to the new format. It doesn't offer the same functionality as the old. :) **Recommendations to others considering Vonage Business Communications:** I was told I may be forced to switch to the new platform soon after speaking with a Vonage rep. I have seen the new platform, and if I am forced to give up the old format I will look for a new product. **What problems is Vonage Business Communications solving and how is that benefiting you?** We are able to keep all messages received in a spreadsheet to track who has answered which phone calls. I don't think I could do this If I did not transfer them to a spreadsheet. Plus I can keep messages in perpetuity. ### 48. Vonage Business review **Rating:** 4.0/5.0 stars **Reviewed by:** Asif S. | Senior Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Vonage Business Communications?** Vonage business is a great software and very useful to make and receive call. It is very easy to use and handle. Voice clarity is very good compare to other device. It has many useful feature like, we can do conference, transfer calls and the best feature what I like the Vonage Business application. By using Vonage Business app we can send and receive text messages as well. **What do you dislike about Vonage Business Communications?** Overall it’s a great software, however sometimes the voice clarity get drop and the mobile application work really slow. Appreciate if Vonage could fix that. **Recommendations to others considering Vonage Business Communications:** I highly recommend this software to others, it is very useful. **What problems is Vonage Business Communications solving and how is that benefiting you?** We are into recruitment services and phone is the basic need for that. We were using different software’s before Vonage for calling and facing many issues. However since we switched to Vonage, all our problems got solved like call and voice breakage and the best thing is Vonage application. We can use it from anywhere ### 49. Wonderful service with great features for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mario A. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Vonage Business Communications?** I like that everyone can use their cell phones to receive and make calls through the vonage app. Being able to use the Vonage app is the single best feature that Vonage has provided. **What do you dislike about Vonage Business Communications?** I dislike the connectivity issues we've had with phones, the polycom vvx 300 will start saying sip info error but vonage customer service has always been able to fix every problem. **Recommendations to others considering Vonage Business Communications:** Purchase the higher end model phones , i say this because we've had some problems with the lower end phones from polycom vvx300 but i've heard that their higher end color and touchscreen phones have been great. **What problems is Vonage Business Communications solving and how is that benefiting you?** We were able to reduce our office cost by switching all offices over from telco to vonage. ### 50. Vonage for business makes this office manager so happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Director of Internships, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Business Communications?** Setting up phones is a breeze. No need to learn any coding. Tech support is always there for me. They are always improving their software. Easy to buy phones from Amazon or any reliable vendor. **What do you dislike about Vonage Business Communications?** The iPhone app doesn't allow you to transfer calls. Oh well. **Recommendations to others considering Vonage Business Communications:** Try it. Nothing to lose if you're considering. You might get hooked. **What problems is Vonage Business Communications solving and how is that benefiting you?** Deploying flexible phone system is difficult if you have to depend on a vendor and wait for stuff to happen. Vonage makes everything super easy with your dashboard, setup screens, and great, patient, tech support. It's DIY in many ways -- yet powerful like a top professional phone system. Features galore. Seriously awesome. ## Vonage Business Communications Discussions - [the](https://www.g2.com/discussions/35935-the) - 1 comment, 1 upvote - [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) - 2 comments, 1 upvote - [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) - 1 comment, 1 upvote - [How do I clear the call history so I can start each day with a clean list?](https://www.g2.com/discussions/31969-how-do-i-clear-the-call-history-so-i-can-start-each-day-with-a-clean-list) - 1 comment, 1 upvote - [unable to login or change password](https://www.g2.com/discussions/15133-unable-to-login-or-change-password) - 1 comment, 1 upvote - [View Vonage Business Communications pricing details and edition comparison](https://www.g2.com/products/vonage-business-communications/reviews?adobe_mc=MCMID%3D15000629159961307978807668847636526024%7CMCORGID%3DA8833BC75245AF9E0A490D4D%2540AdobeOrg%7CTS%3D1751241600&page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+11%3A57%3A10+-0500&secure%5Bsession_id%5D=a0b02042-7911-4b66-91a6-cf6cc583c51b&secure%5Btoken%5D=b31fff9d734fac25abd064e5c2cd7f571b3a7324574128a07bbb2fc1f632907e&format=llm_user) ## Vonage Business Communications Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Sense](https://www.g2.com/products/sense-sense/reviews) ## Vonage Business Communications Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Vonage Business Communications Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,562 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)