# Vockam Reviews
**Vendor:** Vockam - Voice of Customer for Key Account Management  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Vockam
For customer-obsessed key account managers: detect pain points in valuable business relationships before they become an irreversible deal breaker. The SaaS web application will help you to keeping your customer informed of the actions you are taking to continuously improve the business relationship. You will get an overview of all the elements that should be factored in when looking at the key account. Having an overview of responsibilities, individual and organizational needs, levels of satisfaction, important document, news, meeting notes, suggestions, action plans, priority performance chart, etc., all at your fingertips, and if you want, the fingertips of your strategic customer. At the same time, you can keep the customer informed about your actions on how your organization is working on further improving the customer satisfaction. Because what is worse than being ignored as a key account customer? If you are serious about building strategic relationships in a customer-oriented way, try Vockam.




## Vockam Reviews
  ### 1. A true customer delight for us, but especially for our key account customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurt R. | Account manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 04, 2021

**What do you like best about Vockam?**

Our key accounts are much more satisfied because by using this software, we could show our commitment to them in a very professional way. The tool is very easy to use, and it drives our partnership internally and externally. We also discovered how we could actively measure the drivers of our customer relationships. All the unorganized elements of our key account relationships are now well organized, structured, clear for us, but most importantly for our key accounts as well.

**What do you dislike about Vockam?**

I do not dislike anything at this moment. I think that the team is very reactive - it is what I would expect.

**What problems is Vockam solving and how is that benefiting you?**

In the past, managing key account customers was not transparent at all: not for our organization, but neither for the customer. We have lost a few strategic accounts in the past because the KAM did not hand over the relationship well. At the same time, we often did not have an idea what was going on in terms of the relationship with the customer. Now, we can really work on developing partnerships with our key accounts.


## Vockam Discussions
  - [What is Vockam used for?](https://www.g2.com/discussions/what-is-vockam-used-for)

- [View Vockam pricing details and edition comparison](https://www.g2.com/products/vockam/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+09%3A06%3A43+-0500&secure%5Bsession_id%5D=50505a8b-164b-4eba-b585-60dfb78312af&secure%5Btoken%5D=8eb867aaa76b000ec3338d3eae943ef63cd11a8b55e5737b75d1eac1422d02a2&format=llm_user)

## Vockam Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**System Management**
- Security
- System Monitoring

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