--- title: Vertex Reviews meta_title: 'Vertex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 533 reviews by the users' company size, role or industry to find out how Vertex works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 533 scale: '5' date_modified: '2026-11-12' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software ---

Vertex Reviews & Product Details

Vertex is the Decision-to-Defense global indirect tax and compliance company. We help enterprises control indirect tax and compliance with confidence. From tax determination and e-invoicing to reporting, filing and audit defense, we make outcomes easier to prove and improve over time. Our ability to integrate across ERP, e-commerce, marketplace, procurement, CRM, and other financial systems means customers can centralize tax determination and compliance to improve accuracy and consistency for the business. Since 1978, Vertex has specialized in helping businesses navigate one of their most critical responsibilities: indirect tax and compliance. We combine deep domain expertise, trusted tax data, and innovative technology to ensure businesses and communities thrive through trusted transactions.

Seller

Vertex Inc.

Discussions

Vertex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Laura Marie Blackburn

Used by Data Meaning and 2 others

Beta

Pricing

Pricing provided by Vertex.

Basic

$5,000.00

View More Pricing Information

Vertex Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vertex, and what problem is it built to solve?

Vertex is a tax technology platform for automating business tax compliance. It addresses the work of calculating, reporting, and filing sales and use tax, VAT, and other transaction taxes while helping businesses manage changing tax requirements.

What languages does Vertex support?

Vertex supports 1 language: English.

What company sizes and industries is Vertex the best fit for?

Vertex’s strongest reviewer-reported fit is among enterprise, mid-market, and small businesses, with Retail and Manufacturing especially well represented.

Company size: Enterprise organizations are the most prominent segment, with mid-market and small businesses also represented.
Industries: Retail and Manufacturing are the clearest industry clusters.

How long does it take to implement Vertex across a team?

Implementation time varies, but the most commonly reported range is more than 12 months. Other reported timelines include several shorter, distinct ranges.

Time to go live	Relative frequency
More than 12 months	Most commonly reported
3–6 months	Also commonly reported
6–12 months	Reported
1–3 months	Reported

What customer support options does Vertex provide, and how do users find the overall support experience?

Support is available through a help desk, a knowledge base, and 24/7 live-representative support, with phone and chat options also available. The experience can be strong when users reach knowledgeable consultants who work through issues with them, but ticket responses, escalation, and finding the right contact can be slow or frustrating.

What tools and platforms does Vertex integrate with, and how do these integrations help users get more value from the product?

Vertex offers 3 integrations. Users describe integrations as helping tax information flow between business systems and the tax platform, supporting automated calculations and smoother tax workflows.

Procurement: Coupa.
ERP: Infor CloudSuites (M3).
Commerce: SAP Commerce Cloud.

What features or capabilities could make Vertex even more useful?

Vertex could be more useful with stronger reporting and smoother configuration for teams handling complex tax rules. Recurring improvement opportunities include:

Make reports easier to build, filter, schedule, and use without extensive manual cleanup.
Simplify tax-rule setup, category mapping, and navigation so users can configure complex scenarios more easily.
Improve exemption-certificate workflows, including bulk actions and less manual entry.
Strengthen connections and consistency across integrations and Vertex products.

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Verified User in Construction

Enterprise (> 1000 emp.)

10/27/2026

"Hands-On Learning with Excellent Session Support"

5/5

What do you like best about Vertex?

hands on learning and support in the sessions Review collected by and hosted on G2.com.

What do you dislike about Vertex?

no dislike. exp was enjoyable at every session Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

10/27/2026

"Vertex Conference Review"

4.5/5

What do you like best about Vertex?

The sessions and engagement hub support. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

It would be nice to have access to the presentation materials before the conference. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

10/26/2026

"Exciting AI Improvements That Keep Getting Better"

4.5/5

What do you like best about Vertex?

The AI options are improving and getting more exciting. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

It’s difficult for on premise clients to get access to the items could clients can. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

Originally submitted 10/23/2023

"VP Product Manager - JPMC"

4/5

What do you like best about Vertex?

Networking with different people at Vertex Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Vertex is not supporting Vertex Returns per our needs

Brazil reform situation clarity Review collected by and hosted on G2.com.

Verified User in Writing and Editing

Mid-Market (51-1000 emp.)

10/27/2026

"Packed with Information and Great for Meeting New People"

4/5

What do you like best about Vertex?

A lot of information and interesting to meet new people. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Contains of some of the classes is not relevant Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/27/2026

"Easy Multi-State Returns Filing Made Simple"

4/5

What do you like best about Vertex?

The returns package makes it easy to file all states Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Rates are not always accurate when charging customers Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

10/27/2026

"Accurate Information You Can Trust"

4.5/5

What do you like best about Vertex?

The O series provides accurate information. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I can’t think of anything that comes to mind. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

10/26/2026

"O Series"

4.5/5

What do you like best about Vertex?

The sales tax engine and the constant updates Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Sometimes, submitting support tickets can be difficult. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

10/27/2026

"Vertex 2026"

5/5

What do you like best about Vertex?

Connect with the tax professionals from everywhere. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

More hands on sessions in different areas. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

10/26/2026

"Tax Manager"

4.5/5

What do you like best about Vertex?

Vertex Returns and tax filing capabilities. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Vertex Support in its timely responses to questions Review collected by and hosted on G2.com.

Questions about Vertex? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User

•

Last activity over 6 years ago

How often is O Series enhanced?

1 Upvote

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Guest User

What is Taxamo by Vertex used for?

0 Upvotes

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Pricing Options

Pricing provided by Vertex.

Basic

$5,000.00

View More Pricing Information

Vertex Comparisons

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Vertex Features

Additional Functionality

Tax Calculation

Integrations

Remittance

Returns

Notifications

Global/Cross Borders

Tracking

Sales Tax

VAT

GST

View More Features

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Vertex Reviews & Product Details

Pricing

Basic

Vertex Reviews FAQs

What is Vertex, and what problem is it built to solve?

What languages does Vertex support?

What company sizes and industries is Vertex the best fit for?

How long does it take to implement Vertex across a team?

What customer support options does Vertex provide, and how do users find the overall support experience?

What tools and platforms does Vertex integrate with, and how do these integrations help users get more value from the product?

What features or capabilities could make Vertex even more useful?

Vertex Reviews (533)

Vertex Reviews (533)

What do users say?

Pros & Cons

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Questions about Vertex? Ask real users or explore answers from the community

Pricing Options

Basic

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