Vertex Reviews & Product Details

Vertex is the Decision-to-Defense global indirect tax and compliance company. We help enterprises control indirect tax and compliance with confidence. From tax determination and e-invoicing to reporting, filing and audit defense, we make outcomes easier to prove and improve over time. Our ability to integrate across ERP, e-commerce, marketplace, procurement, CRM, and other financial systems means customers can centralize tax determination and compliance to improve accuracy and consistency for the business. Since 1978, Vertex has specialized in helping businesses navigate one of their most critical responsibilities: indirect tax and compliance. We combine deep domain expertise, trusted tax data, and innovative technology to ensure businesses and communities thrive through trusted transactions.

Seller

Vertex Inc.

Discussions

Vertex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Laura Marie Blackburn

Used by Data Meaning and 2 others

Beta

Pricing

Pricing provided by Vertex.

Basic

$5,000.00

View More Pricing Information

Vertex Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vertex, and what problem is it built to solve?

Vertex is a tax technology platform for automating business tax compliance. It addresses the work of calculating, reporting, and filing sales and use tax, VAT, and other transaction taxes while helping businesses manage changing tax requirements.

What languages does Vertex support?

Vertex supports 1 language: English.

What company sizes and industries is Vertex the best fit for?

Vertex’s strongest reviewer-reported fit is among enterprise, mid-market, and small businesses, with Retail and Manufacturing especially well represented.

Company size: Enterprise organizations are the most prominent segment, with mid-market and small businesses also represented.
Industries: Retail and Manufacturing are the clearest industry clusters.

How long does it take to implement Vertex across a team?

Implementation time varies, but the most commonly reported range is more than 12 months. Other reported timelines include several shorter, distinct ranges.

Time to go live	Relative frequency
More than 12 months	Most commonly reported
3–6 months	Also commonly reported
6–12 months	Reported
1–3 months	Reported

What customer support options does Vertex provide, and how do users find the overall support experience?

Support is available through a help desk, a knowledge base, and 24/7 live-representative support, with phone and chat options also available. The experience can be strong when users reach knowledgeable consultants who work through issues with them, but ticket responses, escalation, and finding the right contact can be slow or frustrating.

What tools and platforms does Vertex integrate with, and how do these integrations help users get more value from the product?

Vertex offers 3 integrations. Users describe integrations as helping tax information flow between business systems and the tax platform, supporting automated calculations and smoother tax workflows.

Procurement: Coupa.
ERP: Infor CloudSuites (M3).
Commerce: SAP Commerce Cloud.

What features or capabilities could make Vertex even more useful?

Vertex could be more useful with stronger reporting and smoother configuration for teams handling complex tax rules. Recurring improvement opportunities include:

Make reports easier to build, filter, schedule, and use without extensive manual cleanup.
Simplify tax-rule setup, category mapping, and navigation so users can configure complex scenarios more easily.
Improve exemption-certificate workflows, including bulk actions and less manual entry.
Strengthen connections and consistency across integrations and Vertex products.

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Verified User in Manufacturing

Small-Business (50 or fewer emp.)

10/27/2026

"An Integrated Platform That Simplifies US Sales Tax Management"

4.5/5

What do you like best about Vertex?

It's provides my team an integrated platform to manage US sales tax. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Exemption certificate management is somewhat of an issue, but looking forward to all enhancements and getting this fixed. Review collected by and hosted on G2.com.

Verified User in Machinery

Mid-Market (51-1000 emp.)

10/27/2026

"Effortless Sales Tax Research, Rate Tracking, and Reporting"

5/5

What do you like best about Vertex?

Does the research for you regarding sales tax rates and fees associated with your business. Makes it easier to track rate changes and very helpful for reporting Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The challenges with pulling reports in a usable format Review collected by and hosted on G2.com.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

10/26/2026

"Easy Setup, Rich Pre-Built Content, and Great Consultants"

4/5

What do you like best about Vertex?

Easy and intuitive to set up, has a lot of pre-built content, has great consultants. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Lack of out of the box content for the plus tools and Canada. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/27/2026

"Vertex Simplifies Tax Complexity Effortlessly"

5/5

What do you like best about Vertex?

Simplified tax complexity and excellent customer and consulting support. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Nothing, all my experiences with Vertex have been positive so far Review collected by and hosted on G2.com.

Avnish G.

Senior Manager, Corporate IT

Enterprise (> 1000 emp.)

Originally submitted 10/28/2024

"Vertex Review from QuidelOrtho, A Healthcare Organization"

4.5/5

What do you like best about Vertex?

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning to use it globally. We are present in 40+ countries. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/27/2026

"Great event would love to come back!"

5/5

What do you like best about Vertex?

The amount of new information easily available. The accessibility to network and work. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I have nothing to complain about everything was great. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/27/2026

"Great Potential If Used to Its Full Capability"

4/5

What do you like best about Vertex?

We don’t use it to its full capability. But if we did, I’m sure it would be great Review collected by and hosted on G2.com.

What do you dislike about Vertex?

We have to make it a very manual process Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

10/27/2026

"Senior Tax Accountant"

5/5

What do you like best about Vertex?

The consulting and ongoing support with dedicated professionals for our tax team. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

We are pleased with our support professionals. Review collected by and hosted on G2.com.

Damon L.

Senior Developer

Enterprise (> 1000 emp.)

Originally submitted 10/23/2023

"IT professional supporting AP, Procurement, & Tax Department use of Vertex"

4/5

What do you like best about Vertex?

Tax data updates are easy & quick. They also provide the updated location information the business requires. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

HR location updates aren’t handled in real time the way AP location updates are handled. Review collected by and hosted on G2.com.