--- title: Vertex Reviews meta\_title: 'Vertex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 467 reviews by the users' company size, role or industry to find out how Vertex works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 467 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Vertex Reviews & Product Details Visit Website Vertex software enables tax determination, compliance, and reporting, tax data management, and document management with powerful pre-built integrations to core business applications. Vertex brings together the tax process acumen, technology innovation, and trusted industry partnerships to create an end-to-end global indirect tax solution, reducing audit exposure and freeing up tax departments to bring more value to their company. * * * Product Website Vertex Seller [Vertex Inc.](https://www.g2.com/sellers/vertex-inc) Discussions [Vertex Community](https://www.g2.com/products/vertex-inc-vertex/discuss) Languages Supported English Solution Type All-in-One Overview by Laura Marie Blackburn Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months [ View More Pricing Information ](https://www.g2.com/products/vertex-inc-vertex/pricing) ## Vertex Integrations (1) What do users say about integrations? Verified by Vertex [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infor CloudSuite M3 ](https://www.g2.com/products/infor-cloudsuite-m3/reviews) Show More RC Rebecca C. Enterprise (\> 1000 emp.) 10/28/2025 "Vertex: My Favorite Tool for 16 Years and Counting" 5/5 What do you like best about Vertex? I love the Vertex product because it is a great tool for the user. I have worked with many products in the industry and Vertex is by far my favorite. Review collected by and hosted on G2.com. What do you dislike about Vertex? I can't really say there has been anything I dislike about Vertex. I have been a user off and on for almost 16 years. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? We are going through an implementation we of Vertex O series and Vertex returns this will help streamline our manual process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Eshwar P G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eshwar P G.") EG Eshwar P G. VERTEX SME Small-Business (50 or fewer emp.) 10/23/2023 "Vertex consumer" 5/5 What do you like best about Vertex? UI and content, the use of mapping and flexibility with tax assist tules Review collected by and hosted on G2.com. What do you dislike about Vertex? Data updates that are not fully complete or.may have missed an important update Also the bugs that are not reported in SR Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Timely tax rates to PoS Review collected by and hosted on G2.com. Show More 10/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign JJ James J. Small-Business (50 or fewer emp.) 10/28/2025 "Vertex Review" 5/5 What do you like best about Vertex? It's easy to understand instructions and the support associates are always very helpful. It's also very easy to use. Review collected by and hosted on G2.com. What do you dislike about Vertex? I really have nothing that comes to mind Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? The ability to apply tax on with customers properly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign KS Ken S. Enterprise (\> 1000 emp.) 10/27/2025 "O-Series Updates Make Reporting and Access a Breeze" 5/5 What do you like best about Vertex? The reporting and ease of access utilizing O-Series after recent updates. Review collected by and hosted on G2.com. What do you dislike about Vertex? Nothing I can think of. The products are great. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? We had a recent issue where a specific ship to location was used for non-plant costs, but we needed it to populate expected GST taxes for our Canadian entity. Esther with Vertex support worked with me on a couple calls to review the issue, setup a custom rule, and then we tested it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CG Charles G. Enterprise (\> 1000 emp.) 10/28/2025 "Excellent Tax Solutions, Though Support Can Be Challenging" 5/5 What do you like best about Vertex? Vertex provides excellent software and services that support the indirect tax needs of our business. Review collected by and hosted on G2.com. What do you dislike about Vertex? At times the support process can be challenging, requiring multiple follow up interactions. The nature of support is that there is a need and we want our questions answered as quickly and with the least amount of effort. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Vertex provides a solution for various fees and provided ongoing content to make assessing those easy for our organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign EB Erin B. Mid-Market (51-1000 emp.) 10/27/2025 "Efficient Tax Filing That Saves Valuable Time" 5/5 What do you like best about Vertex? very efficient when filing sales and use taxes. It frees up time to work on other projects Review collected by and hosted on G2.com. What do you dislike about Vertex? unable to use the vertex returns feature it has issues with putting the correct amount of taxable purchases we manually have to get the information and enter it in. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Vertex is automatically pulling sales tax from invoices for us where before I had to review each invoice to decide if it was taxable or not. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DK dinesh bala k. Small-Business (50 or fewer emp.) 10/28/2025 "nice product which requires better support team" 4/5 What do you like best about Vertex? I like the product and capability that it has Review collected by and hosted on G2.com. What do you dislike about Vertex? support is always a nightmare to get hold of account rep or customer team unless you are a gold tier Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? reporting problems new rate changes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign AM Amanda M. Enterprise (\> 1000 emp.) 10/27/2025 "Great for Sales Tax Reporting, But Exporting Tax Matrix Is Complex" 4/5 What do you like best about Vertex? Report generated on sales tax paid to vendor. Provides insight to what we are paying sales tax for a possible reverse audit. Also provides what we are not taxing and should be. Review collected by and hosted on G2.com. What do you dislike about Vertex? The complexity of how to find our tax matrix based on our mapping and export out of Vertex Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Provides a better tax determination. We implemented Vertex O in 2023 and it has delivered on performance handling our volume. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PL Peggy L. Enterprise (\> 1000 emp.) 10/27/2025 "Ensures Compliance, But Large Audit Reports Can Be Challenging" 5/5 What do you like best about Vertex? The Vertex O on demand has been the best decision we have made as a company. It has ensured our compliance going forward. Review collected by and hosted on G2.com. What do you dislike about Vertex? We have so much data that the audit reports are huge and we sometimes struggle with that. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? We are implementing Vertex O for another one of our companies which uses a different ERP so that is very challenging to build out the tool to implement in house. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DG Drew G. Small-Business (50 or fewer emp.) 10/28/2025 "Tax Director Review" 4/5 What do you like best about Vertex? The integration with our ERP throughout our process. Review collected by and hosted on G2.com. What do you dislike about Vertex? Each tool requires new implementation and a lot more money to use. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? They are solving our sales tax compliance and booking for our financials. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Vertex? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vertex ](https://www.g2.com/products/vertex-inc-vertex/discussions/new) GU Guest User What is Taxamo by Vertex used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-taxamo-by-vertex-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How often is O Series enhanced? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-often-is-o-series-enhanced) [ View all Discussions ](https://www.g2.com/products/vertex-inc-vertex/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 17 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/vertex-inc-vertex/pricing) Vertex Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0262af4936c069f30f6065e864afa37/avalara.png "Product Avatar Image") Avalara 4/5(826) [ Compare Now ](https://www.g2.com/compare/avalara-vs-vertex-inc-vertex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a52b5ca1be5f5c08bf3caa6bd1766311/thomson-reuters-onesource.png "Product Avatar Image") ONESOURCE 3.8/5(30) [ Compare Now ](https://www.g2.com/compare/thomson-reuters-onesource-vs-vertex-inc-vertex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b66d1f1640dc16a54f872b01651dd69/sovos.png "Product Avatar Image") Sovos 4.2/5(92) [ Compare Now ](https://www.g2.com/compare/sovos-vs-vertex-inc-vertex) ##### ##### Vertex Features Tracking Sales Tax VAT GST Integrations Integrations Remittance Returns Notifications Global/Cross Borders [ View More Features ](https://www.g2.com/products/vertex-inc-vertex/features) ## Top-Rated Alternatives [ ![Avalara](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avalara") Avalara 4/5(826) ](https://www.g2.com/products/avalara/reviews) [ ![TaxJar](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TaxJar") TaxJar 4.7/5(252) ](https://www.g2.com/products/taxjar/reviews) [ ![Sovos](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sovos") Sovos 4.2/5(92) ](https://www.g2.com/products/sovos/reviews) [ View All Alternatives ](https://www.g2.com/products/vertex-inc-vertex/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Sales Tax and VAT Compliance](https://www.g2.com/categories/sales-tax-and-vat-compliance)[Corporate Tax](https://www.g2.com/categories/corporate-tax) ##### Explore More [Top platforms for automating event workflows](https://www.g2.com/discussions/top-platforms-for-automating-event-workflows)[Which education ERP platforms include compliance reporting for Title IV, accreditation bodies, and state regulatory requirements?](https://www.g2.com/discussions/which-education-erp-platforms-include-compliance-reporting-for-title-iv-accreditation-bodies-and-state-regulatory-requirements)[What is the most cost-effective no-code platform for startups?](https://www.g2.com/discussions/what-is-the-most-cost-effective-no-code-platform-for-startups) [NAVEX One vs iSpring Suite for a compliance team that needs a mix of off-the-shelf content and the ability to build custom modules for company-specific policies?](https://www.g2.com/discussions/navex-one-vs-ispring-suite-for-a-compliance-team-that-needs-a-mix-of-off-the-shelf-content-and-the-ability-to-build-custom-modules-for-company-specific-policies)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams)[Pros and Cons Details](https://www.g2.com/products/vertex-inc-vertex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)