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Verloop.io Reviews & Product Details

Profile Status

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

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User Insights

Average based on 230 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.
  • Company sizes: Small Business, Mid-Market, and Enterprise
  • Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.
Time to go live Relative frequency
Less than 1 day Most commonly reported
Less than 1 month Also reported
1–3 months Less commonly reported
3–6 months and longer Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.
  • Expand analytics and dashboards with more detailed, actionable metrics.
  • Improve chat responsiveness and notification reliability to reduce delays and missed messages.
  • Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.
  • Conversation automation: chatbots, information collection, and menu bars
  • Human handoff and agent handling: live chat, route to human, and role-based access
  • Bot setup and improvement: customization, analytics, and A/B testing

Verloop.io Reviews (230)

View 1 Video Reviews
Reviews

Verloop.io Reviews (230)

View 1 Video Reviews
4.7
230 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Oshita V.
OV
Oshita V.
Q
Enterprise (> 1000 emp.)
Originally submitted 12/8/2021
"Very likely and Awesome"
5/5
What do you like best about Verloop.io?

It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set it so. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

One thing that is missing is that we cannot get the count of surveys received individually. Review collected by and hosted on G2.com.

Anusha B.
AB
Anusha B.
C
Mid-Market (51-1000 emp.)
"Verloop works Great and easy to access."
5/5
What do you like best about Verloop.io?

It is easy to use and handy too. Love it Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing I dislike about Verloop. Review collected by and hosted on G2.com.

Kritika K.
KK
Kritika K.
Customer Happiness Champion
Mid-Market (51-1000 emp.)
"Best tool"
5/5
What do you like best about Verloop.io?

It's the best tool to resolve customers' queries within a few minutes. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There's nothing to dislike about this tool. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Valuable CRM"
5/5
What do you like best about Verloop.io?

What I like the most about the CRM is getting notified via sound alerts which makes us to get back to the platform to check on it. The UI is nice from your end. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes the chat assigned to bot is getting closed on its own where we have cancellation requests from the customers. It should be getting rectified at the earliest. Review collected by and hosted on G2.com.

Kiran G.
KG
Kiran G.
Senior Customer happiness champion
Mid-Market (51-1000 emp.)
"User friendly"
5/5
What do you like best about Verloop.io?

The interface is very user friendly and notifications are real time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

the searching option could be much simpler and you could have dark theme feature added Review collected by and hosted on G2.com.

Mohammed Z.
MZ
Mohammed Z.
Operations executive
Small-Business (50 or fewer emp.)
"I had a wonderful experience with Verloop, would surely recommend for others."
5/5
What do you like best about Verloop.io?

The clean UI interface and the platform itself is the best, I have worked in yellow messenger, live chat. bold, intercom. But the quality I got in verloop was outstanding. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing so far, just need some shortcuts to switch the tabs of chats. Review collected by and hosted on G2.com.

Neomi P.
NP
Neomi P.
Customer happiness Champion
Mid-Market (51-1000 emp.)
"Verloop is very smooth and employee friendly"
5/5
What do you like best about Verloop.io?

It has good tagging features. Very employee friendly Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as of now and I am very happy with Verloop Review collected by and hosted on G2.com.

Akshay P.
AP
Akshay P.
sport leader/sales assistant
Small-Business (50 or fewer emp.)
"verloop is a great platform for to make user happy by means of chat"
5/5
What do you like best about Verloop.io?

dashboards are awesome

tag system helpful

fixed answers helps to reduce the FRT and helps to achieve KPI s

feedback system

interface is good Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

felt it little slow

some tags are missing i felt Review collected by and hosted on G2.com.

Kanishth K.
KK
Kanishth K.
Customer happiness champion
Mid-Market (51-1000 emp.)
"Great for chat experience"
5/5
What do you like best about Verloop.io?

We can amazingly handle multiple customers at one time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing that I dislike , about verloop Review collected by and hosted on G2.com.

Saurabh K.
SK
Saurabh K.
Customer support
Mid-Market (51-1000 emp.)
"Verloop the chat buddy"
5/5
What do you like best about Verloop.io?

We can customize it according to our use which gives us more flexibility Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

the video size limit is 15mb,it can be increased a bit Review collected by and hosted on G2.com.

Questions about Verloop.io? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Zabiulla S.
ZS
Zabiulla Shaikh
•
Last activity over 4 years ago

How to start the video recording on verloop

1 Upvote
0
Join the conversation
Anisha P.
AP
Anisha Patel
•
Last activity over 4 years ago

Why can't we use verloop in mobile?

1 Upvote
2
Join the conversation
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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

Average Discount

20%

View More Pricing Information
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Verloop.io Features
Customization
Conversation Archiving
Lead Development
Customization
Control
Route To Human
Live chat
Pop-up Chat
Notifications
Targeted Emails
Categories on G2
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