Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 230 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.

Company sizes: Small Business, Mid-Market, and Enterprise
Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.

Time to go live	Relative frequency
Less than 1 day	Most commonly reported
Less than 1 month	Also reported
1–3 months	Less commonly reported
3–6 months and longer	Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.

Expand analytics and dashboards with more detailed, actionable metrics.
Improve chat responsiveness and notification reliability to reduce delays and missed messages.
Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.

Conversation automation: chatbots, information collection, and menu bars
Human handoff and agent handling: live chat, route to human, and role-based access
Bot setup and improvement: customization, analytics, and A/B testing

G2 reviews are authentic and verified.

Here's how.

Abdellatif A.

CEO & Consultant

Small-Business (50 or fewer emp.)

Originally submitted 5/18/2022

"A simple and good Conversational AI for Customer Support"

4.5/5

What do you like best about Verloop.io?

the ease of use

the support and its speed Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Some languages are not fully supported Review collected by and hosted on G2.com.

Maisra Z.

Customer Interaction Center Representative

Small-Business (50 or fewer emp.)

11/24/2021

"Verloop is very accurate in terms of Audits, scores and monitoring,"

4.5/5

What do you like best about Verloop.io?

Verloop very accurate in terms of Audits, scores and monitoring, but if there will be an actual Verloop Extension platform that would be much easier to access instead of URL platform as there will always be room for improvement Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Website platform not very professional thats all Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Verloop is very accurate in terms of Audits, scores and monitoring, but if there will be an actual Verloop Extension platform that would be much easier to access instead of URL platform as there will always be room for improvement Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I was not able to use Verloop on Google chrome so i had to download Mozilla firefox to use it properly Review collected by and hosted on G2.com.

Priyanka .

Team leader

Small-Business (50 or fewer emp.)

Originally submitted 3/2/2022

"Quite user friendly and easy to use the bot system."

5/5

What do you like best about Verloop.io?

The automatic responses help in to send the customers solution as per their queries that resolves 70% customers' grievances. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

I will share the area of improvement if found. Review collected by and hosted on G2.com.

Delvimole D.

Service Administrator - Senior Customer Care Representative- Customer Service

Small-Business (50 or fewer emp.)

3/7/2022

"Easy to work on this platform."

4.5/5

What do you like best about Verloop.io?

Dashboard to see chats received, who all are online, assign to available agents, etc. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The setup should automatically notify the respective department in charge for any delay in attending the chat to cater to those quickly. Review collected by and hosted on G2.com.

Rahul M.

Customer Happiness Champion

Mid-Market (51-1000 emp.)

Originally submitted 3/6/2022

"Best experience I have ever had"

5/5

What do you like best about Verloop.io?

I love your Interface, features and fast response. Also your fast response is great. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Not at all but it will be great if you fetch the name when we give the FRT Review collected by and hosted on G2.com.

Ruchi D.

Mid-Market (51-1000 emp.)

2/11/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"good and easy to use"

5/5

What do you like best about Verloop.io?

It's easy to operate and helps in checking all the aspects which are required for the process Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing to be disliked about verloop. It is designed in a very smart and easy way. Review collected by and hosted on G2.com.

Rishabh S.

Customer Happiness Champion

Mid-Market (51-1000 emp.)

3/6/2022

"Survey"

5/5

What do you like best about Verloop.io?

Verloop is very easy to use software Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as such, however, improvise is always welcome Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I would recommend every organization to implement Verloop as it helps to reduce workload Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

With Verloop, I can finish my task within half of the time period which I have spent with other applications Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

Originally submitted 8/28/2021

"Best for helping understand customers and their problems It help customer get in touch with us."

4.5/5

What do you like best about Verloop.io?

The way chats appear, and the way we close the discussions and ticket raises and adding tags. It helps us collect the data from customers and raises their concerns with our management team. It helps us to find whether our customers are happy or they have issues with us. It is easy, like whatsapp, to chat and communicate with our customers. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

It is a little difficult to understand initially, and we cannot use it on the phone. If we could have an app for the android phone, it would have been even easier to complete our assigned chats. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Initially, you may find it challenging to use, but gradually once you get the hang of it, you will be able to solve many customer-related problems through verloop, and your calling time will be reduced Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I usually resolve queries of our customers and it is the app used by my organization. It is helpful, and there are many different options.I escalate their chats and get back to them through exotel. Review collected by and hosted on G2.com.

Vivek S.

Salesforce Consultant & Super Admin

Small-Business (50 or fewer emp.)

8/13/2021

"Great Product and with excellent services and consistent behavior"

4.5/5

What do you like best about Verloop.io?

The Product team is strong and ensures the product is evolving in the positive direction based on Market needs. Excellent UI and browser the Product from Admin, Manager and Agent point of view. Quick RCA and consistent behavior with Whatsapp and CRM. API Integration is too good Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

New services should at times also be part of the base variant without any additional top ups - Especially the mass outbound blast service. Chat transcript should be available to an easier form to save in CRM directly via API Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

What problems is Verloop.io solving and how is that benefiting you?

Whatsapp is the most best space to connect with genuine customers and verloop enables us to do so in a flawless and simple manner through its interface. best part is the product keeps evolving based on top us made by Whatsapp as well Review collected by and hosted on G2.com.

Himanshu K.

Senior executive

Mid-Market (51-1000 emp.)

Originally submitted 2/27/2022

"Using Verloop form 1 year"

4.5/5

What do you like best about Verloop.io?

Even it works very well with your slow internet connection. The UI is very friendly It contains built-in templates which is very helpful also you can modify it Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

It doesn't have built-in emojis. It doesn't have auto correct Review collected by and hosted on G2.com.