# Which Trustpilot Consulting firms are rated highest for improving overall customer ratings?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Curious how the Trustpilot review community reads this one. Which Trustpilot consulting firms are rated highest for improving a company's overall customer ratings?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The<a class="a a--md" elv="true" href="https://www.g2.com/categories/trustpilot-consulting"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/trustpilot-consulting">Trustpilot Consulting</a> category on G2 is still young, so I've been judging firms less by score and more by whether they do the three things that actually move a TrustScore: review invitations tied to a real trigger like delivery or ticket close, a response process for negative reviews, and enough steady volume to earn Google Seller Ratings. A firm that only redesigns the TrustBox widget won't shift the number.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Four that fit that test, each for a different kind of business:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zag-interactive/reviews"><strong>ZAG Interactive</strong></a>: A bank and credit union agency, acquired by Marquis in 2023, where review collection is built into larger web and marketing programmes. Trade-off: financial services only, so retail and SaaS teams are outside its lane.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/polaris-polaris/reviews"><strong>POLARIS</strong></a>: A London full-service digital agency working with large organisations. Trade-off: reviews are one service among many, so ask who owns the invitation flow day to day.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/adrac/reviews"><strong>Adrac</strong></a>: The one listing that puts an outcome in writing, with a contractual guarantee on conversions. Trade-off: the guarantee covers conversions, not ratings, so check how they define success on the review side.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ebusiness-guru/reviews"><strong>eBusiness Guru</strong></a>: Certified Magento developers helping Amazon and eBay sellers run their own stores, with post-fulfilment invitations wired into the checkout. Trade-off: Magento-centric.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you've hired one of these or a firm like them, what's the single change that moved your TrustScore, and did the agency do it or just tell you to?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 15 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

The biggest lever is usually operational consistency rather than one-off reputation work: asking at the right moment, responding quickly, and keeping review volume steady. I’d judge a consultant by whether they can build that workflow into existing customer journeys and show a measurable change in rating distribution over time.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Marketing Executive





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4