--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Paige F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige F.") PF Paige F. Senior Quality Assurance Manager Mid-Market (51-1000 emp.) 3/25/2026 "Quick Insights into Customer Behavior and Root Causes" 5/5 What do you like best about Verint Speech and Text Analytics? Quick insights in to customer behaviour and root causes Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Nothing inparticular, the tools we need are available in the product we use. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Giving vital insights in to new initiatives launched throughout the business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Raul Eduardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul Eduardo A.") RA Raul Eduardo A. Head of National Collections Strategy Enterprise (\> 1000 emp.) 9/9/2025 "Verint PoCs" 4.5/5 What do you like best about Verint Speech and Text Analytics? What I like most about Verint Speech and Text Analytics: that it's a tool that allows us to listen to all our customers and helps improve call dialogues through AI. The advantages of using it are making quality human resources more efficient by listening to more of our agents' calls. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? What I don't like: It's the way it's integrated, since I think that for the entire suite to work we must use the Verint call center platform. It should offer the entire suite while being agnostic to the call platform. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? We want to use speech analytics to listen to agent calls, improve their conversations in customer experience, increase results and improve retention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Vinicius R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius R.") VR Vinicius R. Voice Engineer Enterprise (\> 1000 emp.) 9/10/2025 "Start to use the speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics is a powerful solution designed to capture and analyze customer interactions across voice channels. Its main strength lies in converting unstructured conversations into actionable insights, helping organizations improve customer experience, agent performance, and compliance monitoring. The platform offers advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities. It integrates well with contact center operations, providing managers with dashboards and reports that support data-driven decision-making. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? At this time, for me, is everithing running well Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? No problems, just solutions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Sachin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin D.") SD Sachin D. Workforce Management Specialist Mid-Market (51-1000 emp.) 9/9/2025 "It was great, we got some good insights, however I more detailed review is needed." 4/5 What do you like best about Verint Speech and Text Analytics? Trends could be helpful Loved the way, it offered to build your own categories. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I could be wrong, but you could not tie back the results on a agent level. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Very early to define that, unless we use the 120 day risk free period. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SS Shannon S. Enterprise (\> 1000 emp.) 9/10/2025 "Great Product for Call Analysis" 4/5 What do you like best about Verint Speech and Text Analytics? I like that I can quickly identify trends in calls which allows us to pivot quickly! Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The program cannot identify sarcasm which was sometimes cause calls to be categorized incorrectly. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It is allowing us to identify call trends. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Anil H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil H.") AH Anil H. Global Telephony leader Enterprise (\> 1000 emp.) 9/9/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Speech and Text Analytics Review" 4/5 What do you like best about Verint Speech and Text Analytics? Great in terms of Accuracy and ROI. Really like the Insights we getr Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? It should be more easier to integrate withh Text and email for Analytics Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Customer experience, Agent Coaching.. We are really getting much better CSAT now. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BB Bonita B. Enterprise (\> 1000 emp.) 9/10/2025 "New to Speech Analytics, but impressed" 4/5 What do you like best about Verint Speech and Text Analytics? The ability to have real time insights on what's taking place on calls Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? How difficult it is to get started. It could be more intuitive Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Better understanding of customer sentiment, trends and analysis of customer insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AB Anmol B. Mid-Market (51-1000 emp.) 9/10/2025 "Speech Analytics in Action" 4/5 What do you like best about Verint Speech and Text Analytics? detailed and pinpoint to issue I want to see Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? No custom setting to make my own changes Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? I want to see the gaps in agents productivity and speech analytics allows me to do a deep dive Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PW prameet w. Mid-Market (51-1000 emp.) 9/9/2025 "Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? the amount of actionable data that it generates, helps improve CX and UX Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The out of the box Dashboards and actionable insights. We have to manually create reports Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? helping improve FCR, CSAT, AHT Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JC james c. Mid-Market (51-1000 emp.) 9/10/2025 "Verint Speech Analytics" 4.5/5 What do you like best about Verint Speech and Text Analytics? ability to narrow down points of interest and pain points Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? older transcription quiality leaves something to be desired Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? ability to identify issues in near real time, and quickly move to resolution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Best cloud-based EDI solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-edi-solution)[What MFA tool supports biometric authentication methods?](https://www.g2.com/discussions/what-mfa-tool-supports-biometric-authentication-methods)[What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services) [Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)