Introducing G2.ai, the future of software buying.Try now
Compare Genesys Cloud CX and Verint Speech and Text Analytics 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Mid-Market (46.6% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Genesys Cloud CX
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (46.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its Call Recording feature, receiving a high score of 9.7, which reviewers mention is crucial for quality assurance and training purposes.
- Reviewers mention that Verint Speech and Text Analytics shines in Speech Analytics, scoring 8.2, which users say provides valuable insights into customer interactions and helps improve service delivery.
- G2 users highlight that Genesys Cloud CX offers superior AI capabilities, particularly in AI Text Generation and AI Text Summarization, with scores of 8.3, making it a preferred choice for automating customer interactions.
- Users on G2 report that Verint's Integration capabilities score 9.3, which reviewers mention allows seamless connectivity with other platforms, enhancing overall functionality and user experience.
- Reviewers say that Genesys Cloud CX's Omnichannel support, scoring 8.6, is a standout feature, allowing users to manage customer interactions across various channels effectively.
- Users report that Verint's Quality Assurance features, particularly in Calibration and Evaluation, score 8.6 and 8.7 respectively, which reviewers mention are essential for maintaining high service standards.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
Genesys Cloud CX
Free Trial is available
Verint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.6
1,033
8.5
26
Ease of Use
8.9
1,066
8.6
62
Ease of Setup
8.4
630
8.3
46
Ease of Admin
8.4
585
8.2
10
Quality of Support
8.2
990
8.3
26
Has the product been a good partner in doing business?
8.5
579
8.7
9
Product Direction (% positive)
8.7
935
7.8
26
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
340
|
Verified
Not enough data
8.2
200
Not enough data
8.6
232
|
Verified
Not enough data
8.3
200
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
Generative AI
7.8
67
Not enough data
Functions
8.8
390
|
Verified
Not enough data
8.8
398
|
Verified
Not enough data
8.8
336
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.5
241
|
Verified
Not enough data
9.1
312
|
Verified
Not enough data
8.8
299
|
Verified
Not enough data
8.6
240
Not enough data
Agentic AI - Contact Center
6.3
9
Not enough data
7.8
9
Not enough data
7.0
10
Not enough data
6.3
9
Not enough data
Administrative
8.3
353
|
Verified
Not enough data
8.8
393
|
Verified
Not enough data
7.5
427
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.4
255
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
170
Not enough data
8.6
160
Not enough data
8.5
151
Not enough data
8.3
149
Not enough data
8.0
117
Not enough data
Administration
8.1
142
Not enough data
8.5
161
Not enough data
8.4
168
Not enough data
7.9
142
Not enough data
8.5
151
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Platform
8.7
145
Not enough data
7.8
130
Not enough data
8.8
164
Not enough data
9.2
166
Not enough data
8.8
161
Not enough data
9.2
159
Not enough data
9.1
161
Not enough data
Generative AI
7.6
59
Not enough data
Workforce Management
8.9
152
Not enough data
8.8
149
Not enough data
Call Center Infrastructure (CCI)
6.7
7
Not enough data
7.1
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
Administrative
9.0
158
Not enough data
8.2
159
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Not enough data
Internal Use
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
31
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
33
Not enough data
9.7(won by default)
35
Not enough data
9.1(won by default)
32
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.3(won by default)
30
Not enough data
Generative AI
7.4
26
8.1
7
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
63
Not enough data
7.6
45
Not enough data
8.3
51
Not enough data
8.3
46
Not enough data
8.8
52
Not enough data
8.7
53
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
53
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.8
59
Not enough data
8.6
52
Not enough data
9.1
60
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
5.9
9
Not enough data
5.9
9
Not enough data
Calling
9.4
59
Not enough data
8.6
53
Not enough data
8.8
58
Not enough data
8.8
58
Not enough data
8.7
9
Not enough data
Contacts
8.7
56
Not enough data
8.5
55
Not enough data
8.4
53
Not enough data
Insights
8.5
54
Not enough data
8.9
56
Not enough data
8.5
56
Not enough data
8.1
51
Not enough data
8.2
50
Not enough data
8.1
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
Features
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.0
19
Not enough data
6.6
19
Not enough data
7.0
19
Not enough data
7.0
18
Not enough data
7.6
18
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.8
17
Not enough data
7.5
18
Not enough data
8.0
18
Not enough data
7.6
18
Not enough data
Automation
8.1
19
Not enough data
8.1
18
Not enough data
7.4
18
Not enough data
Autonomy
6.5
21
Not enough data
6.5
20
Not enough data
7.0
20
Not enough data
7.1
19
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Verint Speech and Text Analytics is categorized as Conversation Intelligence and Text Analysis
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.4%
Telecommunications
5.7%
Consumer Services
5.2%
Insurance
4.6%
Other
63.4%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
