Verint Voice of the Customer Reviews & Product Details

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Seller

Verint

Discussions

Verint Voice of the Customer Community

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 50 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Verint Voice of the Customer Integrations

(1)

Integration information sourced from real user reviews.

Verint Voice of the Customer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verint Voice of the Customer, and what problem is it built to solve?

Verint Voice of the Customer helps teams bring customer feedback together and make it easier to understand what customers are experiencing. Teams use it to spot recurring issues and trends, then prioritize improvements to their service, products, or digital experiences.

What company sizes and industries is Verint Voice of the Customer the best fit for?

The product appears across small, mid-market, and enterprise organizations, with the strongest representation in mid-market and enterprise settings.

Mid-market: Teams with 51–1,000 employees are well represented.
Enterprise: Organizations with more than 1,000 employees are also a prominent segment.
Small business: Smaller teams, including those with 50 or fewer employees, use it as well.

What customer support options does Verint Voice of the Customer provide, and how do users find the overall support experience?

Support is available by phone, email or help desk, and through the knowledge base. Users describe the support team as helpful, responsive, and knowledgeable, particularly when they need assistance with surveys or complex reporting; experiences with access to consulting or changes can vary.

What features or capabilities could make Verint Voice of the Customer even more useful?

Verint Voice of the Customer could be easier to configure and tailor, and its reporting and dashboard tools could offer more flexibility.

Simplify onboarding and configuration, with clearer guidance for setting up surveys and customizing the platform.
Make dashboards, reports, and filters more flexible so teams can get the views and insights they need without extra manual work.
Smooth out connections with other systems and make it easier to bring feedback data together with external data.

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Nazar A.

Product Manager

Small-Business (50 or fewer emp.)

10/9/2026

"Verint Voice of the Customer Helps Us Understand Guest Feedback Across Properties"

4/5

What do you like best about Verint Voice of the Customer?

Without taking any biased, my genuine review on the basis of my operation task I like about Verint Voice of the Customer is that helps me to understand what guest actually think about their experience. Where we manage properties across multiple cities, then our old and existing guests feedback matters when they faced difficulties during reservation from our different channels. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

Since we have different properties with different operational requirements, getting everything configured according to our needs can take some time. If I'm talking about area of improvement then better onboarding guidance and easier customization. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

There AI feature helps me to manage guest feedback across multiple properties, especially when we are getting recurring complaints and maintain consistent service quality across locations. There performance is good which needed and helps me to make more informed decisions to improve guest experience and daily operations. Review collected by and hosted on G2.com.

Subhashree S.

Developer

Computer Software

Enterprise (> 1000 emp.)

8/10/2026

"Unified Customer Feedback That Makes Trends Easy to Spot"

4.5/5

What do you like best about Verint Voice of the Customer?

What I like most about Verint Voice of the Customer is that it brings customer feedback from different channels into one place and makes it easier to spot common issues and trends. The insights are useful for understanding what customers are actually struggling with instead of relying only on assumptions or individual feedback. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

The main thing I dislike is that it can take some time to get everything configured and make the dashboards and feedback data work the way you want. There are also quite a few features, so the interface can feel a little overwhelming at first. Some of the more advanced insights could be easier to customize. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

Verint Voice of the Customer helps us make sense of customer feedback that would otherwise be scattered across different channels. It makes it easier to identify recurring complaints, understand what customers care about, and spot areas where the experience needs improvement. The biggest benefit is that we can prioritize improvements based on actual customer feedback instead of relying on assumptions. Review collected by and hosted on G2.com.

Pravesh D.

Human resource

Manufacturing

Small-Business (50 or fewer emp.)

9/29/2026

"Unified Customer Feedback Dashboard with Straightforward Setup and Helpful Support"

5/5

What do you like best about Verint Voice of the Customer?

We use Verint Voice of the customer to collect customer feedback on both service and our products. The best part is that it brings feedback from different touch-points into one place, so we get a clearer picture of customer sentiment instead of scattered survey results. The unified dashboard makes it easy to spot trends and pain points, and the reporting helps our team see quickly where customer are happy and where they aren't. Setup of surveys and feedback collection was straightforward, and the support team and knowledge base have been helpful. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

There is learning curve t first, particularly with the analytics and reporting option, because the platform has a lot of features. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

Before this, our customer feedback was collected in an ad hoc way and was hard to act on. now we gather feedback in a structured way, see how customer feel about our service and our products, and identify areas to improve. This helps our team prioritize fixes, improve the customer experience, and make decisions based on what customers are actually telling us. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

10/22/2026

"AI Insights and Dashboards That Make Customer Feedback Actionable"

4/5

What do you like best about Verint Voice of the Customer?

Verint helps us understand customer feedback and find common complaints. The AI insights make it easier to spot problems without going through every response manually. The dashboard is useful, and the information helps us improve our service. It would be even better if connecting it with other tools and getting started were easier. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

Some features take a little time to understand, especially when using the platform for the first time. Getting started could be easier, and the pricing might be a bit high for smaller teams. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

It helps us understand customer complaints and find out what customers are unhappy about. Instead of checking feedback one by one, we can spot common issues more easily and see where our service needs improvement. This saves time and helps us provide better customer support. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

7/17/2023

"Effortless Post Interaction Surveys"

5/5

What do you like best about Verint Voice of the Customer?

I love the ease of the product. Setting up a new survey is very user friendly and efficient. Learning this tool took hours as opposed to days with other products. Reporting metrics are great and link back to surveys. This is the best survey tool I have used. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

The user guide does not include information about the ACD configuration. As a front end user, I would like to know more about this as I create the survey and then lean on another user to work through the ACD information and then I am able to deploy it. I would like to own the full process. Review collected by and hosted on G2.com.

Pranay P.

Account Specialists

Telecommunications

Mid-Market (51-1000 emp.)

9/27/2026

"Verint’s Accent Support Is a Game-Changer for My Project"

5/5

What do you like best about Verint Voice of the Customer?

The best feature of Verint, in my experience, is its accent support for clients, as it helps a lot with my project. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

There isn’t much more to add—it’s pretty cool overall, and I would definitely recommend it to others. Review collected by and hosted on G2.com.

Esmeralda H.

Tax processing consultant

Small-Business (50 or fewer emp.)

8/5/2026

"Powerful Real-Time AI Platform Unifying Surveys, Digital Behavior, and Speech Analytics"

4.5/5

What do you like best about Verint Voice of the Customer?

It stands out best for its powerful ability to unify direct surveys, digital behavior, and contact center speech analytics into a single real-time AI platform. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

It focus on a complex initial setup, a steep learning curve for the interface, and basic built-in reporting tools that often require data exports Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

solves the challenge of fragmented feedback by gathering structured and unstructured data across voice, chat, and digital channels. It uses AI to analyze sentiment in real time, helping businesses fix pain points, reduce customer churn, lower operational costs, and boost overall revenue and satisfaction scores Review collected by and hosted on G2.com.

Jorge Octavio V.

Docente de tiempo completo

Education Management

Small-Business (50 or fewer emp.)

8/19/2026

"Accurate Voice Recognition and Biometrics in Verint Voice"

4/5

What do you like best about Verint Voice of the Customer?

The application helps recognize the user's voice and even their voice biometrics. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

So farmacia I don't have an issue relate to Verint Voice, I'm new using the application Review collected by and hosted on G2.com.

Cam C.

Team Lead

Small-Business (50 or fewer emp.)

7/10/2026

"Great Customer Feedback Insights for Our Store and Team"

5/5

What do you like best about Verint Voice of the Customer?

Getting feedback on how customers feel about our store and employees Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

It can be hard to navigate some parts of the application Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/21/2026

"Unifies Real-Time Customer Conversations and Behavior Seamlessly"

4.5/5

What do you like best about Verint Voice of the Customer?

Verint Voice of the Customer (VoC) is its ability to unify conversational data with actual customer behavior in real time. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

The primary drawbacks users and admins report with Verint Voice of the Customer (VoC) revolve around complexity and cost Review collected by and hosted on G2.com.