# Qualtrics Customer Experience vs Verint Voice of the Customer Comparison - What are their main differences? At a Glance Star Rating **Qualtrics Customer Experience** [ 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews#reviews) **Verint Voice of the Customer** [ 4.2/5(45) ](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews#reviews) Market Segments **Qualtrics Customer Experience** Enterprise (51.5% of reviews) **Verint Voice of the Customer** Enterprise (46.5% of reviews) Pros & Cons **Qualtrics Customer Experience** [ Ease of Use (18) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[ Analytics (14) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) **Verint Voice of the Customer** Not enough data Entry-Level Pricing **Qualtrics Customer Experience** **Contact Us** **Verint Voice of the Customer** No pricing available Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that Qualtrics Customer Experience excels in providing **actionable insights** through its intuitive dashboards and reporting tools, making it easy to capture customer feedback from various channels like emails, surveys, and social media. This versatility is a significant advantage for businesses looking to streamline their feedback processes. - **Users say** that Verint Voice of the Customer is a **versatile tool** for gathering feedback, often likening it to a "swiss army knife" of VOC solutions. Reviewers appreciate its ability to run multiple surveys simultaneously, which allows for comprehensive data collection across different customer groups. - **According to verified reviews** , Qualtrics has a slight edge in **user satisfaction** , reflected in its higher G2 Score. Users highlight the platform's ease of use and the variety of options available for data collection, which can cater to diverse business needs. - **Reviewers mention** that while Verint offers robust features, some users find it challenging to configure the platform to match their specific workflows. This can lead to a steeper learning curve compared to Qualtrics, which is often praised for its user-friendly interface. - **Users highlight** that both platforms provide solid support, but Qualtrics stands out with a higher quality of support rating. Reviewers appreciate the responsiveness and helpfulness of the Qualtrics support team, which can be crucial for businesses needing timely assistance. - **G2 reviewers note** that while Verint is cost-effective, Qualtrics offers a more comprehensive solution for enterprises, as evidenced by its larger number of reviews and higher overall ratings. This suggests that Qualtrics may be a more reliable choice for organizations looking for a well-established platform. Pricing Entry-Level Pricing **Qualtrics Customer Experience** Qualtrics Customer Experience Frontline Care Contact Us Best for customer experience and contact center leaders who want to retain and upsell more customers - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 pricing plans](/products/qualtrics-customer-experience/pricing) **Verint Voice of the Customer** Verint Voice of the Customer No pricing available Free Trial **Qualtrics Customer Experience** Qualtrics Customer Experience No trial information available **Verint Voice of the Customer** Verint Voice of the Customer No trial information available Ratings Meets Requirements 8.6 602 8.2 37 Ease of Use 8.4 605 8.2 38 Ease of Setup 7.6 362 7.5 23 Ease of Admin 7.9 349 8.0 22 Quality of Support 8.5 569 8.2 36 Has the product been a good partner in doing business? 8.5 341 8.0 23 Product Direction (% positive) 8.6 579 7.1 40 Features by Category Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Customer Segmentation Not enough data Not enough data Conversion Tracking Not enough data Not enough data Post Scheduling Not enough data Not enough data Automated Scheduling Not enough data Not enough data Content Management Not enough data Not enough data Campaign Planning Not enough data Not enough data Content Library Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Campaign Management Not enough data Not enough data Trend Analysis Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Social Promotion Not enough data Not enough data Data Import/Export Not enough data Not enough data Contact Management Not enough data Not enough data Social Media Monitoring Not enough data Not enough data A/B Testing Not enough data Not enough data Generative AI Not enough data Not enough data Customizable Branding Not enough data Not enough data Email Marketing Not enough data Not enough data Automated Publishing Not enough data Not enough data Image Library Not enough data Not enough data AI Copilot Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Data Not enough data Not enough data Workflow Management Not enough data Not enough data Calendar Management Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Campaign Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Account Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Engagement Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Performance Metrics Not enough data Not enough data Click Tracking Not enough data Not enough data Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.8 7 Customer Information Customer Health Scores Not enough data 9.2(won by default) 6 | Verified Customer Monitoring Not enough data 9.0(won by default) 5 | Verified Customer Profiles Not enough data 9.0(won by default) 5 Playbooks Not enough data Not enough data Customer Segments Not enough data Not enough data Product Engagement Not enough data Not enough data Surveys Not enough data 9.3(won by default) 5 | Verified NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk Not enough data Not enough data Upsell Opportunities Not enough data Not enough data Custom Triggers Not enough data Not enough data Machine Learning Not enough data Not enough data Platform Reporting & Dashboards Not enough data 8.9(won by default) 6 | Verified Third-Party Integrations Not enough data Not enough data Data Import & Export Tools Not enough data 8.7(won by default) 5 | Verified Workflow Capability Not enough data Not enough data Notifications Not enough data 8.3(won by default) 5 | Verified Customization Not enough data 7.8(won by default) 6 | Verified Scalability Not enough data 9.0(won by default) 5 | Verified Data Security Not enough data Not enough data Performance & Reliability Not enough data 9.0(won by default) 5 | Verified User, Role, and Access Management Not enough data 8.1(won by default) 6 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);) 8.3 86 Not enough data Social Analytics Competitor Analysis 8.2(won by default) 59 Not enough data Follower Analysis 8.2(won by default) 65 Not enough data Post Performance 8.5(won by default) 68 Not enough data Paid Campaign Tracking Not enough data Not enough data Attribution Not enough data Not enough data Hashtag Analytics Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Lead Attribution Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Keyword Tracking Not enough data Not enough data Influencer Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Trend Analysis Not enough data Not enough data Reports & Dashboards Report Customizability 8.2(won by default) 72 Not enough data Report Exporting 8.2(won by default) 73 Not enough data Scalability 8.3(won by default) 71 Not enough data White Label Not enough data Not enough data Customizable Reports Not enough data Not enough data Agentic AI - Social Media Analytics Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Generative AI Not enough data Not enough data Benchmarking Not enough data Not enough data Content Library Not enough data Not enough data Charting Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Dashboard Creation Not enough data Not enough data AI Copilot Not enough data Not enough data Automated Scheduling Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Metrics Not enough data Not enough data Calendar Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Post Scheduling Not enough data Not enough data @mentions Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Tagging Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Visualization Not enough data Not enough data Monitoring Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Competitor Monitoring Not enough data Not enough data Search/Filter Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Social Promotion Not enough data Not enough data Social Advertising Not enough data Not enough data Content Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Campaign Scheduling Not enough data Not enough data Social Performance Management Not enough data Not enough data Campaign Management Not enough data Not enough data API Not enough data Not enough data Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data User Behavior Click Tracking Not enough data Not enough data Mouse Movement Not enough data Not enough data Frustration Tracking Not enough data Not enough data A/B Testing Error and Bug Tracking Not enough data Not enough data Split URL Testing Not enough data Feature Not Available Data Analysis Not enough data Not enough data Notes Not enough data Not enough data Visitor Information User Identification Not enough data Not enough data Search Box Not enough data Feature Not Available Agentic AI - Session Replay Cross-system Integration Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) 8.8 44 Not enough data Quality Assurance Evaluation 9.1(won by default) 37 Not enough data Calibration 8.8(won by default) 36 Not enough data Reports 8.4(won by default) 38 Not enough data Engagement Feedback 8.4(won by default) 39 Not enough data Dashboards 8.8(won by default) 39 Not enough data Training 8.7(won by default) 35 Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations 8.7(won by default) 34 Not enough data Compliance 9.3(won by default) 35 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Experience Management[Hide 55 FeaturesShow 55 Features](javascript:void(0);) 8.4 138 7.9 9 Analytics Net Promoter Score (NPS) 9.1(won by 1.3) 111 7.8 6 Customer Satisfaction (CSAT) Score 8.9(won by 0.2) 109 8.7 5 Customer Effort Score (CES) 8.8(won by 1.8) 105 7.0 5 Gamification 7.7(won by default) 60 Feature Not Available Customization Stakeholder Management 8.4(won by 0.1) 94 8.3 5 Multilanguage Support 8.4(won by 0.9) 101 7.5 6 Multiple Branding Support 8.6(won by default) 94 Not enough data Vertical-specific Solutions 8.4(won by default) 91 Not enough data Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation 8.3(won by default) 11 Feature Not Available AI Text Summarization 7.7(won by default) 11 Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration 8.0(won by default) 5 Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.3 132 Not enough data Feedback Management Tagging 8.3(won by default) 92 Not enough data Segmentation 8.6(won by default) 99 Not enough data Custom Reports and Dashboards 8.3(won by default) 118 Not enough data Feedback Analysis Thematic Analysis 8.3(won by default) 102 Not enough data Sentiment Analysis 8.3(won by default) 104 Not enough data NPS/CSAT Scoring 8.7(won by default) 103 Not enough data Feedback Sources Online Reviews 8.3(won by default) 94 Not enough data Surveys 9.0(won by default) 121 Not enough data Social Media 8.4(won by default) 82 Not enough data Customer Service Channels 8.7(won by default) 85 Not enough data Generative AI AI Text Generation 7.7(won by default) 10 Not enough data AI Text Summarization 7.5(won by default) 10 Not enough data Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);) 7.8 97 Not enough data Monitoring & Listening Social Measurement 8.4(won by default) 82 Not enough data Influencer Identification 7.7(won by default) 72 Not enough data Brand Monitoring Not enough data Not enough data Keyword Tracking Not enough data Not enough data Trend Analysis Not enough data Not enough data Competitor Analysis Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Competitor Monitoring Not enough data Not enough data Hashtag Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Influencer Tracking Not enough data Not enough data Impact Measurement Not enough data Not enough data Agentic AI - Social Media Listening Tools Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Data Management & Analysis Sentiment Analysis 7.2(won by default) 81 Not enough data Social Reporting 7.8(won by default) 83 Not enough data Alerts and Notifications Not enough data Not enough data Advanced Data Filtering Not enough data Not enough data Additional Functionality Negative Feedback Management Not enough data Not enough data Dashboard Not enough data Not enough data Audience Analytics Not enough data Not enough data Multi-Account Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Visualization Not enough data Not enough data Audience Engagement Not enough data Not enough data Content Publishing Options Not enough data Not enough data Content Discovery Not enough data Not enough data Generative AI Not enough data Not enough data Performance Metrics Not enough data Not enough data Natural Language Processing Not enough data Not enough data Optical Character Recognition Not enough data Not enough data Campaign Analytics Not enough data Not enough data Multi-Language Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Audience Targeting Not enough data Not enough data Commenting/Notes Not enough data Not enough data Approval Process Control Not enough data Not enough data Content Library Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Promotion Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Engagement Not enough data Not enough data Automated Publishing Not enough data Not enough data Benchmarking Not enough data Not enough data Boolean Search Not enough data Not enough data Tagging Not enough data Not enough data Visual Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Reputation Management Not enough data Not enough data Social Listening Not enough data Not enough data Social Advertising Not enough data Not enough data Customizable Reports Not enough data Not enough data Campaign Management Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);) 8.7 48 Not enough data Platform Health Score 8.5(won by default) 45 Not enough data Customer Profiles 9.1(won by default) 45 Not enough data Notifications 8.9(won by default) 45 Not enough data NPS of Customers Not enough data Not enough data Predictions Service Quality Assurance 8.9(won by default) 44 Not enough data Predictive Analytics 8.7(won by default) 45 Not enough data Revenue Impact Feature Not Available Not enough data Artificial Intelligence 8.4(won by default) 44 Not enough data Sentiment 8.9(won by default) 46 Not enough data Retention 8.7(won by default) 46 Not enough data Behavior Analytics Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Generative AI AI Text Generation 8.5(won by default) 8 Not enough data AI Text Summarization 8.8(won by default) 8 Not enough data Generative AI Not enough data Not enough data Additional Functionality Loyalty Program Not enough data Not enough data AI Copilot Not enough data Not enough data Campaign Personalization Not enough data Not enough data Personalization Not enough data Not enough data Email Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Renewal Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Workflow Management Not enough data Not enough data Behavioral Targeting Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Engagement Tracking Not enough data Not enough data Task Management Not enough data Not enough data Feedback Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Support Ticket Management Not enough data Not enough data User Onboarding Not enough data Not enough data Lifecycle Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Campaign Management Not enough data Not enough data Real-time Alerts Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Cancellation Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Review Monitoring Not enough data Not enough data Customer Data Management Not enough data Not enough data Referral Tracking Not enough data Not enough data Customer Communication Not enough data Not enough data Churn Management Not enough data Not enough data Marketing Automation Not enough data Not enough data Referral Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data Messaging Not enough data Not enough data Workflow Automation Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.4 157 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions 8.7(won by default) 133 Not enough data Tickets 8.3(won by default) 97 Not enough data Macros 8.4(won by default) 73 Not enough data Channels Email 8.5(won by default) 67 Not enough data Social 8.8(won by default) 136 Not enough data Live Chat Feature Not Available Not enough data Phone Feature Not Available Not enough data Text 8.2(won by default) 51 Not enough data Insight Surveys 8.3(won by default) 69 Not enough data Reporting 8.3(won by default) 123 Not enough data Visitor Activity 8.1(won by default) 50 Not enough data Help Desk Feature Not Available Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data 8.5 13 Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data 9.2(won by default) 10 Survey Deployment Not enough data 8.5(won by default) 11 Feedback Collection Not enough data 8.6(won by default) 12 Device Responsiveness Not enough data 8.7(won by default) 10 Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data 7.9(won by default) 11 Trigger Alerts Not enough data 8.3(won by default) 9 Real-Time Analysis Not enough data 8.2(won by default) 10 Real-Time Action Not enough data 8.1(won by default) 9 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data 9.0(won by default) 8 System Monitoring Not enough data 8.1(won by default) 9 SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - SAP Store Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Genesys AppFoundry Marketplace Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Predictive Analytics[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Statistical Tool Scripting Not enough data Feature Not Available Data Mining Not enough data Feature Not Available Algorithms Not enough data Not enough data Data Analysis Analysis Not enough data Not enough data Data Interaction Not enough data Feature Not Available Time Series Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data Decision Making Modeling Not enough data Not enough data Data Visualizations Not enough data Not enough data Report Generation Not enough data Not enough data Data Unification Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Additional Functionality Demand Forecasting Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Drag & Drop Not enough data Not enough data For Healthcare Not enough data Not enough data Forecasting Not enough data Not enough data Data Extraction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Decision Support Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Retail Not enough data Not enough data For Education Not enough data Not enough data Data Discovery Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Performance Metrics Not enough data Not enough data Business Rules Management Not enough data Not enough data AI Copilot Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Transformation Not enough data Not enough data Data Clustering Not enough data Not enough data API Not enough data Not enough data Data Blending Not enough data Not enough data Data Classification Not enough data Not enough data Workflow Management Not enough data Not enough data Workflow Automation Not enough data Not enough data Reviews Reviewers' Company Size [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Small-Business(50 or fewer emp.) 16.3% Mid-Market(51-1000 emp.) 37.2% Enterprise(\> 1000 emp.) 46.5% Small-Business (50 or fewer emp.) 12.7% 16.3% Mid-Market (51-1000 emp.) 35.8% 37.2% Enterprise (\> 1000 emp.) 51.5% 46.5% Reviewers' Industry [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Information Technology and Services 10.4% Higher Education 6.9% Computer Software 5.3% Marketing and Advertising 5.3% Education Management 5.3% Other 66.8% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Retail 11.6% Banking 9.3% Internet 9.3% Computer Software 7.0% Marketing and Advertising 7.0% Other 55.8% Alternatives **Qualtrics Customer Experience Alternatives** 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