Link copied to clipboard # Qualtrics Customer Experience vs Verint Voice of the Customer Comparison - What are their main differences? Share [ Export ](/compare/qualtrics-customer-experience/verint-verint-voice-of-the-customer/export.csv) Qualtrics Customer ExperienceVerint Voice of the Customer[+ Add Product](#) Pricing **Qualtrics Customer Experience** **Contact Us** ยท Frontline Care **Verint Voice of the Customer** No pricing available **Pricing Insights** from reviews Time to Implement **Qualtrics Customer Experience** 3 monthsFaster Based on 7 responses **Verint Voice of the Customer** 5 months Based on 11 responses Return on Investment **Qualtrics Customer Experience** 23 months Based on 17 responses **Verint Voice of the Customer** Not enough reviews yet Perceived Cost **Qualtrics Customer Experience** $$$$$ **Verint Voice of the Customer** $$$$$ Average Discount **Qualtrics Customer Experience** 11% **Verint Voice of the Customer** Not enough reviews yet ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") ![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Qualtrics Customer Experience** [ Ease of Use (18) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[ Analytics (14) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) **Verint Voice of the Customer** Not enough data Integrations **Qualtrics Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image") Salesforce B2B Commerce ](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Salesforce Service Cloud ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ View all ](https://www.g2.com/products/qualtrics-customer-experience/integrations) **Verint Voice of the Customer** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ View all ](https://www.g2.com/products/verint-verint-voice-of-the-customer/integrations) Screenshots **Qualtrics Customer Experience** ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png) **Verint Voice of the Customer** ![Verint Voice of the Customer screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1275788/Predictive-Modeling-Engagement-Survey-Orbital.png) **Ratings** from reviews Meets Requirements **Qualtrics Customer Experience** **8.6** /10 Based on 603 responses **Verint Voice of the Customer** **8.2** /10 Based on 43 responses Ease of Use **Qualtrics Customer Experience** **8.4** /10 Based on 606 responses **Verint Voice of the Customer** **8.3** /10 Based on 44 responses Ease of Setup **Qualtrics Customer Experience** **7.6** /10 Based on 363 responses **Verint Voice of the Customer** **7.8** /10 Based on 29 responses Ease of Admin **Qualtrics Customer Experience** **7.9** /10 Based on 350 responses **Verint Voice of the Customer** **8.2** /10 Based on 26 responses Quality of Support **Qualtrics Customer Experience** **8.5** /10 Based on 570 responses **Verint Voice of the Customer** **8.4** /10 Based on 42 responses Has the product been a good partner in doing business? **Qualtrics Customer Experience** **8.5** /10 Based on 342 responses **Verint Voice of the Customer** **8.1** /10 Based on 27 responses Product Direction (% positive) **Qualtrics Customer Experience** **8.6** /10 Based on 580 responses **Verint Voice of the Customer** **7.2** /10 Based on 46 responses **Features** ratings from reviews Experience Management **8.4** /10 Based on 139 responses **8.2** /10 Based on 14 responses Customer Success Not enough data **8.8** /10 Based on 7 responses Social Media Analytics **8.3** /10 Based on 87 responses Not enough data Contact Center Quality Assurance **8.8** /10 Based on 44 responses Not enough data Feedback Analytics **8.4** /10 Based on 133 responses Not enough data Social Media Listening Tools **7.8** /10 Based on 97 responses Not enough data Proactive Customer Retention **8.7** /10 Based on 48 responses Not enough data Social Customer Service **8.4** /10 Based on 157 responses Not enough data Enterprise Feedback Management Not enough data **8.5** /10 Based on 14 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 22.4% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 42.9% Small-Business(50 or fewer emp.) 22.4% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 42.9% **Reviewers' Industry** [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Information Technology and Services 10.4% Higher Education 6.9% Computer Software 5.3% Marketing and Advertising 5.3% Education Management 5.3% Other 66.9% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Retail 10.2% Computer Software 10.2% Banking 8.2% Internet 8.2% Marketing and Advertising 6.1% Other 57.1% Alternatives **Qualtrics Customer Experience Alternatives** ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") [ Reputation ](/products/reputation/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) **Verint Voice of the Customer Alternatives** ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") [ Medallia Customer Experience ](/products/medallia-customer-experience/reviews) ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare") [ Hotjar by Contentsquare ](/products/hotjar-by-contentsquare/reviews) ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") [ UserTesting ](/products/usertesting/reviews) ## Qualtrics Customer Experience vs Verint Voice of the Customer FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Verint Voice of the Customer vs Qualtrics Customer Experience? Qualtrics Customer Experience stands out for its higher reviewer satisfaction scores and more frequent mentions of analytics and reporting strengths, while Verint Voice of the Customer is noted for unifying feedback across channels but has a slightly lower overall rating. | [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | | --- | --- | | 4.2/5 (45 reviews) | 4.3/5 (751 reviews) | | Enterprise | Enterprise | | 7.6 | 7.6 | | 8.3 | 8.5 | | Unifies feedback from multiple channels | Analytics and reporting (14 and 9 all-time mentions) | ### How do the pricing models of Verint Voice of the Customer and Qualtrics Customer Experience compare? Qualtrics Customer Experience is rated higher for value, with a stronger Price/Cost satisfaction score than Verint Voice of the Customer. - **Verint Voice of the Customer:** Reviewers note that Verint is often less expensive than "Cadillac" services, but some mention complexity and cost as drawbacks. - **Qualtrics Customer Experience:** Reviewers frequently cite higher pricing, but also highlight the platform's robust features and flexibility as justifying the investment for larger organizations. - **Switching reasons:** Reviewers mention switching to Verint for cost savings and to Qualtrics for advanced analytics and reporting capabilities. ### What are the best alternatives to Verint Voice of the Customer and Qualtrics Customer Experience? The top three alternatives to Verint Voice of the Customer and Qualtrics Customer Experience are Reputation, Qualtrics Market Research, and Birdeye. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) | 4.2/5 (45 reviews) | Enterprise | Often less expensive than high-end competitors | Unifies feedback from multiple channels | | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | Higher cost, justified by advanced features | Analytics and reporting | | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2469 reviews) | Mid-Market | โ€” | Comprehensive reputation management | | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3018 reviews) | Enterprise | โ€” | Advanced survey and research capabilities | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | โ€” | High ease of use and customer feedback management | ### Which Experience Management features should I prioritize when comparing Verint Voice of the Customer and Qualtrics Customer Experience? Buyers should prioritize analytics and reporting, feedback management, ease of use, quality of support, and advanced survey logic when comparing Verint Voice of the Customer and Qualtrics Customer Experience. - **Analytics and reporting:** Qualtrics Customer Experience has 14 all-time analytics mentions and 9 for reporting; Verint Voice of the Customer is noted for actionable insights but lacks comparable mention counts. - **Feedback management:** Qualtrics Customer Experience has 7 all-time mentions for feedback management; Verint Voice of the Customer is cited for unifying feedback from multiple channels. - **Ease of use:** Qualtrics Customer Experience scores 8.4; Verint Voice of the Customer scores 8.3. - **Quality of support:** Qualtrics Customer Experience scores 8.5; Verint Voice of the Customer scores 8.3. - **Advanced survey logic:** Qualtrics Customer Experience is frequently cited for advanced logic and customization in recent reviews. ### What are the pros and cons of Verint Voice of the Customer vs Qualtrics Customer Experience? Qualtrics Customer Experience's headline strength is analytics and reporting, while Verint Voice of the Customer excels at unifying feedback across channels. - **Verint Voice of the Customer strengths:** Unifies feedback from multiple channels, provides actionable insights, and is often cited as less expensive than high-end competitors. - **Verint Voice of the Customer trade-offs:** Reviewers note complexity in setup, a steep learning curve, and some limitations in advanced reporting customization. - **Qualtrics Customer Experience strengths:** Analytics (14 all-time mentions), reporting (9), ease of use (18), helpful support (7), and advanced survey logic and customization. - **Qualtrics Customer Experience trade-offs:** Complexity (7 all-time mentions), steep learning curve (6), higher cost (6), and some reviewers cite limited customization and not always intuitive workflows. ### Is Verint Voice of the Customer or Qualtrics Customer Experience better for small businesses? Birdeye is the top alternative for small businesses, while both Verint Voice of the Customer and Qualtrics Customer Experience are primarily used by enterprise organizations. - **Verint Voice of the Customer:** Largest segment is Enterprise; reviewers highlight its ability to unify feedback and cost advantages, but do not cite small-business adoption. - **Qualtrics Customer Experience:** Largest segment is Enterprise; reviewers note advanced features and analytics, but also mention higher cost and complexity, making it less suited for small businesses. ### Which Experience Management platform has better integrations? Qualtrics Customer Experience is favored for integrations, with reviewers citing multiple integration options and flexibility. - **Verint Voice of the Customer:** Reviewers mention integration with Google Analytics and other digital analytics tools in recent reviews. - **Qualtrics Customer Experience:** Reviewers cite integrations with Salesforce, CRMs, and APIs, highlighting flexibility and breadth of integration options. ### How do Verint Voice of the Customer and Qualtrics Customer Experience compare on customer support? Qualtrics Customer Experience has a higher Quality of Support score (8.5 vs. 8.3), but the difference is below the materiality threshold, indicating near-parity in support satisfaction. - **Verint Voice of the Customer:** Reviewers frequently praise the customer support team for responsiveness and helpfulness, with several citing efficient resolution of issues and proactive account management. - **Qualtrics Customer Experience:** Reviewers mention helpful and knowledgeable support, with 7 all-time mentions for customer support and positive feedback on the Customer Success Hub and service team. ### Which is easier to implement, Verint Voice of the Customer or Qualtrics Customer Experience? Verint Voice of the Customer and Qualtrics Customer Experience are rated equally on Ease of Setup (7.6 each), indicating parity in implementation difficulty. - **Verint Voice of the Customer:** Reviewers describe setup as straightforward but note a learning curve and complexity in configuring advanced features and dashboards. - **Qualtrics Customer Experience:** Reviewers report that setup can be complex for advanced use cases, but many find the initial implementation easy, especially with support from implementation teams. ### Which product has better Feedback? Qualtrics Customer Experience has more frequent reviewer-cited strengths for Feedback, but both products are rated highly for feedback management. - **Verint Voice of the Customer:** Reviewers highlight the platform's ability to unify feedback from multiple channels and provide actionable insights; feedback management is a core benefit in recent reviews. - **Qualtrics Customer Experience:** 7 all-time mentions for feedback management, with reviewers citing advanced analytics, reporting, and the ability to capture feedback across multiple touchpoints as key strengths.