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Compare Qualtrics Customer Experience and Verint Voice of the Customer 
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At a Glance
Market Segments
Enterprise (51.3% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansVerint Voice of the Customer
Star Rating
(41)4.2 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Voice of the CustomerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Voice of the Customer excels in its Customer Health Scores with a rating of 9.2, indicating strong customer engagement and satisfaction, while Qualtrics Customer Experience, although strong, has a slightly lower score in this area.
- Reviewers mention that Qualtrics shines in Net Promoter Score (NPS) analytics, achieving a score of 9.1, which is significantly higher than Verint's score of 7.8, suggesting that Qualtrics provides better insights into customer loyalty.
- G2 users highlight that Verint's Feedback Management features, particularly in Tagging and Segmentation, are rated at 8.4 and 8.6 respectively, making it easier for users to categorize and analyze customer feedback effectively.
- Users on G2 report that Qualtrics offers superior Survey Management capabilities, with a brand design consistency score of 8.4, which is lower than Verint's impressive score of 9.2, indicating that Verint may provide a more cohesive branding experience in surveys.
- Reviewers mention that Qualtrics has a more robust Customization feature set, scoring 8.4 in Multilanguage Support compared to Verint's 7.5, making it a better choice for global companies needing diverse language options.
- Users say that Verint's Real-Time Analysis capabilities, with a score of 8.2, are less effective than Qualtrics' 8.5, suggesting that Qualtrics may provide quicker insights into customer feedback and trends.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Verint Voice of the Customer
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableVerint Voice of the Customer
No trial information availableRatings
Meets Requirements
8.6
594
8.3
34
Ease of Use
8.4
596
8.2
35
Ease of Setup
7.6
353
7.4
19
Ease of Admin
7.9
347
7.9
19
Quality of Support
8.5
563
8.2
33
Has the product been a good partner in doing business?
8.5
339
7.9
20
Product Direction (% positive)
8.6
571
7.2
37
Features by Category
Customer Information
Not enough data
9.2
6
|
Verified
Not enough data
9.0
5
|
Verified
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
8.1
6
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Session Replay
Not enough data
Not enough data
Quality Assurance
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Not enough data
Engagement
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Not enough data
Performance
8.7
34
Not enough data
9.3
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
109
7.8
6
8.8
107
8.7
5
8.8
104
7.0
5
7.6
60
Feature Not Available
Customization
8.4
93
Not enough data
8.4
100
7.5
6
8.6
94
Not enough data
8.4
91
Not enough data
Generative AI
8.2
10
Feature Not Available
7.5
10
Feature Not Available
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
92
Not enough data
8.6
99
Not enough data
8.4
114
Not enough data
Feedback Analysis
8.3
101
Not enough data
8.4
102
Not enough data
8.7
102
Not enough data
Feedback Sources
8.3
94
Not enough data
9.0
117
Not enough data
8.4
82
Not enough data
8.7
85
Not enough data
Generative AI
7.4
9
Not enough data
7.2
9
Not enough data
Monitoring & Listening
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
44
Not enough data
9.1
44
Not enough data
8.9
45
Not enough data
Predictions
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
45
Not enough data
8.8
45
Not enough data
Generative AI
8.3
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Not enough data
Channels
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
Insight
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
9.2
10
Not enough data
8.9
11
Not enough data
9.0
12
Not enough data
8.7
10
Process Management
Not enough data
8.6
11
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
8.1
9
System Management
Not enough data
9.0
8
Not enough data
8.1
9
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Feature Not Available
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Verint Voice of the Customer are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Verint Voice of the Customer is categorized as Session Replay, Predictive Analytics, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Voice of the Customer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Retail
12.5%
Internet
10.0%
Banking
10.0%
Marketing and Advertising
7.5%
Computer Software
7.5%
Other
52.5%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
What is Verint Predictive Experience (formerly Verint ForeSee) used for?
1 Comment
AT
Verint Predictive Experience/Foresee is now a part of the Verint Voice of the Customer (VOC) solution. Verint VOC helps you to unify and analyze your CX data...Read more
Verint Voice of the Customer has no more discussions with answers
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