# Medallia Customer Experience vs Verint Voice of the Customer Comparison - What are their main differences? 

At a Glance

Star Rating

**Medallia Customer Experience** [

4.5/5(210)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

**Verint Voice of the Customer** [

4.2/5(45)

](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews#reviews)

Market Segments

**Medallia Customer Experience**
Enterprise (68.4% of reviews)

**Verint Voice of the Customer**
Enterprise (46.5% of reviews)

Pros & Cons

**Medallia Customer Experience**
[
Feedback Management (17)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Helpful (16)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[
Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[
Limitations (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews)

**Verint Voice of the Customer**
Not enough data

Entry-Level Pricing

**Medallia Customer Experience**
 **Contact Us** Per Year

**Verint Voice of the Customer**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Verint Voice of the Customer. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- **Users say** that Medallia's implementation process is generally quick and intuitive, which is a significant advantage for teams looking to get started without extensive delays. In contrast, while Verint offers a versatile platform, some users may find the initial setup more complex due to its extensive feature set.
- **Reviewers mention** that Medallia provides robust support, with a quality of support score that reflects its commitment to customer service. Users have highlighted the helpfulness of the support team, which enhances their overall experience, while Verint's support, although adequate, has received slightly lower satisfaction ratings.
- **According to verified reviews** , Medallia shines in its ability to meet user requirements, with a notable score that indicates it aligns well with customer needs. Users have expressed that it effectively supports their strategic initiatives, whereas Verint, while flexible, may not always match specific workflow needs as seamlessly.
- **G2 reviewers highlight** that Verint Voice of the Customer is praised for its versatility, described as a "swiss army knife" of VOC tools. Users appreciate its ability to run multiple surveys simultaneously, making it a strong choice for organizations needing to gather diverse feedback efficiently.
- **Users report** that Medallia's product direction and innovation are highly regarded, with many feeling confident in its future developments. This contrasts with Verint, where some users have expressed concerns about the pace of updates and enhancements, impacting their long-term satisfaction with the platform.

Pricing

Entry-Level Pricing

**Medallia Customer Experience**

Medallia Customer Experience

Medallia Experience Cloud

Contact Us

Per Year

- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](/products/medallia-customer-experience/reviews)

**Verint Voice of the Customer**

Verint Voice of the Customer
No pricing available

Free Trial

**Medallia Customer Experience**

Medallia Customer Experience

Free Trial is available

**Verint Voice of the Customer**

Verint Voice of the Customer
No trial information available

Ratings

Meets Requirements

8.7

153

8.2

37

Ease of Use

8.7

163

8.2

38

Ease of Setup

7.4

118

7.5

23

Ease of Admin

7.7

85

8.0

22

Quality of Support

8.6

136

8.2

36

Has the product been a good partner in doing business?

8.7

89

8.0

23

Product Direction (% positive)

9.5

147

7.1

40

Features by Category

Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

8.8

7

Customer Information

Customer Health Scores

Not enough data

9.2(won by default)

6

|

Verified

Customer Monitoring

Not enough data

9.0(won by default)

5

|

Verified

Customer Profiles

Not enough data

9.0(won by default)

5

Playbooks

Not enough data

Not enough data

Customer Segments

Not enough data

Not enough data

Product Engagement

Not enough data

Not enough data

Surveys

Not enough data

9.3(won by default)

5

|

Verified

NPS of Customers

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Predictions

Churn Risk

Not enough data

Not enough data

Upsell Opportunities

Not enough data

Not enough data

Custom Triggers

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Platform

Reporting & Dashboards

Not enough data

8.9(won by default)

6

|

Verified

Third-Party Integrations

Not enough data

Not enough data

Data Import & Export Tools

Not enough data

8.7(won by default)

5

|

Verified

Workflow Capability

Not enough data

Not enough data

Notifications

Not enough data

8.3(won by default)

5

|

Verified

Customization

Not enough data

7.8(won by default)

6

|

Verified

Scalability

Not enough data

9.0(won by default)

5

|

Verified

Data Security

Not enough data

Not enough data

Performance & Reliability

Not enough data

9.0(won by default)

5

|

Verified

User, Role, and Access Management

Not enough data

8.1(won by default)

6

|

Verified

Collaboration Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Account Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Customer Success

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

API

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Win/Loss Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Account Alerts

Not enough data

Not enough data

Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

User Behavior

Click Tracking

Not enough data

Not enough data

Mouse Movement 

Not enough data

Not enough data

Frustration Tracking

Not enough data

Not enough data

A/B Testing 

Error and Bug Tracking

Not enough data

Not enough data

Split URL Testing

Not enough data

Feature Not Available

Data Analysis

Not enough data

Not enough data

Notes

Not enough data

Not enough data

Visitor Information

User Identification

Not enough data

Not enough data

Search Box

Not enough data

Feature Not Available

Agentic AI - Session Replay

Cross-system Integration

Not enough data

Not enough data

Experience Management[Hide 55 FeaturesShow 55 Features](javascript:void(0);)

8.1

74

7.9

9

Analytics

Net Promoter Score (NPS)

9.4(won by 1.6)

57

7.8

6

Customer Satisfaction (CSAT) Score

9.2(won by 0.5)

55

8.7

5

Customer Effort Score (CES)

8.7(won by 1.7)

49

7.0

5

Gamification

6.1(won by default)

44

Feature Not Available

Customization

Stakeholder Management

8.6(won by 0.3)

53

8.3

5

Multilanguage Support

7.9(won by 0.4)

46

7.5

6

Multiple Branding Support

8.6(won by default)

45

Not enough data

Vertical-specific Solutions

8.3(won by default)

45

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.5(won by default)

25

Feature Not Available

AI Text Summarization

6.5(won by default)

25

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

8.7(won by default)

9

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

8.3(won by default)

5

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.1

59

Not enough data

Feedback Management

Tagging

8.3(won by default)

44

Not enough data

Segmentation

8.4(won by default)

42

Not enough data

Custom Reports and Dashboards

8.4(won by default)

50

Not enough data

Feedback Analysis

Thematic Analysis

8.1(won by default)

48

Not enough data

Sentiment Analysis

8.4(won by default)

50

Not enough data

NPS/CSAT Scoring

9.3(won by default)

50

Not enough data

Feedback Sources

Online Reviews

8.3(won by default)

38

Not enough data

Surveys

9.2(won by default)

48

Not enough data

Social Media

7.2(won by default)

35

Not enough data

Customer Service Channels

8.2(won by default)

38

Not enough data

Generative AI

AI Text Generation

6.7(won by default)

22

Not enough data

AI Text Summarization

6.5(won by default)

24

Not enough data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

Not enough data

8.5

13

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

Not enough data

9.2(won by default)

10

Survey Deployment

Not enough data

8.5(won by default)

11

Feedback Collection

Not enough data

8.6(won by default)

12

Device Responsiveness

Not enough data

8.7(won by default)

10

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

Not enough data

7.9(won by default)

11

Trigger Alerts

Not enough data

8.3(won by default)

9

Real-Time Analysis

Not enough data

8.2(won by default)

10

Real-Time Action

Not enough data

8.1(won by default)

9

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

Not enough data

9.0(won by default)

8

System Monitoring

Not enough data

8.1(won by default)

9

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Predictive Analytics[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Statistical Tool

Scripting

Not enough data

Feature Not Available

Data Mining

Not enough data

Feature Not Available

Algorithms

Not enough data

Not enough data

Data Analysis

Analysis

Not enough data

Not enough data

Data Interaction

Not enough data

Feature Not Available

Time Series Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Decision Making

Modeling

Not enough data

Not enough data

Data Visualizations

Not enough data

Not enough data

Report Generation

Not enough data

Not enough data

Data Unification

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Additional Functionality

Demand Forecasting

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Decision Support

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Retail

Not enough data

Not enough data

For Education

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Graphical Workflow Editor

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Business Rules Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Transformation

Not enough data

Not enough data

Data Clustering

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.8%

Enterprise(\> 1000 emp.)

68.4%

[![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)

Verint Voice of the Customer

Small-Business(50 or fewer emp.)

16.3%

Mid-Market(51-1000 emp.)

37.2%

Enterprise(\> 1000 emp.)

46.5%

Small-Business

(50 or fewer emp.)

9.8%

16.3%

Mid-Market

(51-1000 emp.)

21.8%

37.2%

Enterprise

(\> 1000 emp.)

68.4%

46.5%

Reviewers' Industry

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.7%

Financial Services

11.1%

Information Technology and Services

7.4%

Retail

6.8%

Insurance

5.8%

Other

55.3%

[![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)
Verint Voice of the Customer

Retail

11.6%

Banking

9.3%

Internet

9.3%

Computer Software

7.0%

Marketing and Advertising

7.0%

Other

55.8%

Alternatives

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