# Medallia Customer Experience vs Verint Voice of the Customer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Verint Voice of the Customer. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- **Users say** that Medallia's implementation process is generally quick and intuitive, which is a significant advantage for teams looking to get started without extensive delays. In contrast, while Verint offers a versatile platform, some users may find the initial setup more complex due to its extensive feature set.
- **Reviewers mention** that Medallia provides robust support, with a quality of support score that reflects its commitment to customer service. Users have highlighted the helpfulness of the support team, which enhances their overall experience, while Verint's support, although adequate, has received slightly lower satisfaction ratings.
- **According to verified reviews** , Medallia shines in its ability to meet user requirements, with a notable score that indicates it aligns well with customer needs. Users have expressed that it effectively supports their strategic initiatives, whereas Verint, while flexible, may not always match specific workflow needs as seamlessly.
- **G2 reviewers highlight** that Verint Voice of the Customer is praised for its versatility, described as a "swiss army knife" of VOC tools. Users appreciate its ability to run multiple surveys simultaneously, making it a strong choice for organizations needing to gather diverse feedback efficiently.
- **Users report** that Medallia's product direction and innovation are highly regarded, with many feeling confident in its future developments. This contrasts with Verint, where some users have expressed concerns about the pace of updates and enhancements, impacting their long-term satisfaction with the platform.



| | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 210 | 45 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Enterprise (47.7% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

### Verint Voice of the Customer

**Not enough data**

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 8.2 (38 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 8.3 (39 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 7.6 (24 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.0 (22 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 8.3 (37 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 8.0 (23 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 7.2 (41 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Verint Voice of the Customer

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Verint Voice of the Customer** | 8.8/10 | 7 |

#### Customer Information

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.0 (5 reviews) | 
| **Playbooks** | Not enough data | Not enough data | 
| **Customer Segments** | Not enough data | Not enough data | 
| **Product Engagement** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 

#### Predictions

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Churn Risk** | Not enough data | Not enough data | 
| **Upsell Opportunities** | Not enough data | Not enough data | 
| **Custom Triggers** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 

#### Platform

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | 8.7 (5 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **Customization** | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **Data Security** | Not enough data | Not enough data | 
| **Performance & Reliability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.1 (6 reviews) ✓ Verified | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Account Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Win/Loss Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Account Alerts** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### User Behavior

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | 
| **Mouse Movement ** | Not enough data | Not enough data | 
| **Frustration Tracking** | Not enough data | Not enough data | 

#### A/B Testing 

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | Not enough data | 
| **Notes** | Not enough data | Not enough data | 

#### Visitor Information

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **User Identification** | Not enough data | Not enough data | 
| **Search Box** | Not enough data | Feature Not Available | 

#### Agentic AI - Session Replay

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Verint Voice of the Customer** | 7.9/10 | 10 |

#### Analytics

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 7.8 (6 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 8.7 (5 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | 7.0 (5 reviews) | 
| **Gamification** | 6.1 (44 reviews) | Feature Not Available | 

#### Customization

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | 8.3 (5 reviews) | 
| **Multilanguage Support** | 7.9 (46 reviews) | 7.5 (6 reviews) | 
| **Multiple Branding Support** | 8.6 (45 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.5 (25 reviews) | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Verint Voice of the Customer** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | Not enough data | 
| **Segmentation** | 8.4 (42 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (50 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | Not enough data | 
| **Surveys** | 9.2 (48 reviews) | Not enough data | 
| **Social Media** | 7.2 (35 reviews) | Not enough data | 
| **Customer Service Channels** | 8.2 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Verint Voice of the Customer** | 8.5/10 | 13 |

#### Generative AI

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.2 (10 reviews) | 
| **Survey Deployment** | Not enough data | 8.5 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (12 reviews) | 
| **Device Responsiveness** | Not enough data | 8.7 (10 reviews) | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 7.9 (11 reviews) | 
| **Trigger Alerts** | Not enough data | 8.3 (9 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (10 reviews) | 
| **Real-Time Action** | Not enough data | 8.1 (9 reviews) | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Security** | Not enough data | 9.0 (8 reviews) | 
| **System Monitoring** | Not enough data | 8.1 (9 reviews) | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Predictive Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Statistical Tool

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Scripting** | Not enough data | Feature Not Available | 
| **Data Mining** | Not enough data | Feature Not Available | 
| **Algorithms** | Not enough data | Not enough data | 

#### Data Analysis

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Analysis** | Not enough data | Not enough data | 
| **Data Interaction** | Not enough data | Feature Not Available | 
| **Time Series Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 

#### Decision Making

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Modeling** | Not enough data | Not enough data | 
| **Data Visualizations** | Not enough data | Not enough data | 
| **Report Generation** | Not enough data | Not enough data | 
| **Data Unification** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Demand Forecasting** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Decision Support** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Retail** | Not enough data | Not enough data | 
| **For Education** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Graphical Workflow Editor** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Business Rules Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Clustering** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 
| **Data Classification** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Verint Voice of the Customer (4):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics), [Customer Success Software](https://www.g2.com/categories/customer-success), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Verint Voice of the Customer | 
|---|---|---|
| **Small-Business** | 9.8% | 15.9% | 
| **Mid-Market** | 21.8% | 36.4% | 
| **Enterprise** | 68.4% | 47.7% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Verint Voice of the Customer

- **Retail:** 11.4%
- **Banking:** 9.1%
- **Computer Software:** 9.1%
- **Internet:** 9.1%
- **Marketing and Advertising:** 6.8%
- **Accounting:** 4.5%
- **Government Relations:** 4.5%
- **Insurance:** 4.5%
- **Writing and Editing:** 2.3%
- **Automotive:** 2.3%
- **Other:** 36.4%

---
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- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)

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## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Verint Voice of the Customer

- Title: [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) — 1 comment
  > **Top comment:** "Verint Predictive Experience/Foresee is now a part of the Verint Voice of the Customer (VOC) solution. Verint VOC helps you to unify and analyze your CX data..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-verint-verint-voice-of-the-customer)