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# Medallia Customer Experience vs Verint Voice of the Customer Comparison - What are their main differences?

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Medallia Customer ExperienceVerint Voice of the Customer[+ Add Product](#)

Pricing

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**Verint Voice of the Customer**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Medallia Customer Experience**
5 months

Based on 18 responses

**Verint Voice of the Customer**
5 months

Based on 11 responses

Return on Investment

**Medallia Customer Experience**
19 months

Based on 14 responses

**Verint Voice of the Customer**
Not enough reviews yet

Perceived Cost

**Medallia Customer Experience**
$$$$$

**Verint Voice of the Customer**
$$$$$

Average Discount

**Medallia Customer Experience**
10%

**Verint Voice of the Customer**
Not enough reviews yet

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

 ![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")

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**Pros & Cons**
from reviews

**Medallia Customer Experience**
[
Feedback Management (17)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Helpful (16)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[
Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[
Limitations (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews)

**Verint Voice of the Customer**
Not enough data

Integrations

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

**Verint Voice of the Customer**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[
View all
](https://www.g2.com/products/verint-verint-voice-of-the-customer/integrations)

Screenshots

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

**Verint Voice of the Customer**
 ![Verint Voice of the Customer screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1275788/Predictive-Modeling-Engagement-Survey-Orbital.png)

**Ratings**
from reviews

Meets Requirements

**Medallia Customer Experience**

**8.7** /10

Based on 155 responses

**Verint Voice of the Customer**

**8.2** /10

Based on 43 responses

Ease of Use

**Medallia Customer Experience**

**8.6** /10

Based on 165 responses

**Verint Voice of the Customer**

**8.3** /10

Based on 44 responses

Ease of Setup

**Medallia Customer Experience**

**7.4** /10

Based on 120 responses

**Verint Voice of the Customer**

**7.8** /10

Based on 29 responses

Ease of Admin

**Medallia Customer Experience**

**7.7** /10

Based on 86 responses

**Verint Voice of the Customer**

**8.2** /10

Based on 26 responses

Quality of Support

**Medallia Customer Experience**

**8.6** /10

Based on 138 responses

**Verint Voice of the Customer**

**8.4** /10

Based on 42 responses

Has the product been a good partner in doing business?

**Medallia Customer Experience**

**8.7** /10

Based on 90 responses

**Verint Voice of the Customer**

**8.1** /10

Based on 27 responses

Product Direction (% positive)

**Medallia Customer Experience**

**9.5** /10

Based on 149 responses

**Verint Voice of the Customer**

**7.2** /10

Based on 46 responses

**Features**
ratings from reviews

Experience Management

**8.1** /10

Based on 76 responses

**8.2** /10

Based on 14 responses

Customer Success

Not enough data

**8.8** /10

Based on 7 responses

Feedback Analytics

**8.1** /10

Based on 59 responses

Not enough data

Enterprise Feedback Management

Not enough data

**8.5** /10

Based on 14 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
9.7%

Mid-Market(51-1000 emp.)
21.5%

Enterprise(\> 1000 emp.)
68.7%

Small-Business(50 or fewer emp.)
9.7%

Mid-Market(51-1000 emp.)
21.5%

Enterprise(\> 1000 emp.)
68.7%

Small-Business(50 or fewer emp.)
22.4%

Mid-Market(51-1000 emp.)
34.7%

Enterprise(\> 1000 emp.)
42.9%

Small-Business(50 or fewer emp.)
22.4%

Mid-Market(51-1000 emp.)
34.7%

Enterprise(\> 1000 emp.)
42.9%

**Reviewers' Industry**

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality
13.5%

Financial Services
11.5%

Information Technology and Services
7.3%

Retail
6.8%

Insurance
5.7%

Other
55.2%

[![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)
Verint Voice of the Customer

Retail
10.2%

Computer Software
10.2%

Banking
8.2%

Internet
8.2%

Marketing and Advertising
6.1%

Other
57.1%

Alternatives

**Medallia Customer Experience Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

[
InMoment Experience...
](/products/inmoment-experience-improvement-xi-platform/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**Verint Voice of the Customer Alternatives**

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

[
UserTesting
](/products/usertesting/reviews)

## Medallia Customer Experience vs Verint Voice of the Customer FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Medallia Customer Experience vs Verint Voice of the Customer?

Medallia Customer Experience stands out for its higher G2 rating, stronger support, and gamification features, while Verint Voice of the Customer is noted for ease of administration and setup.

| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) |
| --- | --- |
| 4.5/5 (210 reviews) | 4.2/5 (45 reviews) |
| Enterprise | Enterprise |
| 7.4 | 7.6 |
| 8.6 | 8.3 |
| Feedback Management (17 all-time mentions) | — |

### How do the pricing models of Medallia Customer Experience and Verint Voice of the Customer compare?

Medallia Customer Experience is rated higher for value, with reviewers expressing more satisfaction with its pricing than Verint Voice of the Customer.

- **Medallia Customer Experience:** In recent reviews, several reviewers note that while Medallia can be expensive, they feel the value is justified by its robust features and insights.
- **Verint Voice of the Customer:** Reviewers mention Verint is often seen as more affordable than "Cadillac" competitors, but some cite complexity and cost as drawbacks.

### What are the best alternatives to Medallia Customer Experience and Verint Voice of the Customer?

The top three alternatives to Medallia Customer Experience and Verint Voice of the Customer are Qualtrics Customer Experience, AskNicely, and Qualtrics Market Research.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5 (210 reviews) | Enterprise | Can be expensive but delivers strong value | Feedback Management (17 all-time mentions) |
| [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) | 4.2/5 (45 reviews) | Enterprise | Often more affordable than top-tier competitors | Unified feedback from multiple channels |
| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | — | — |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | — |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3018 reviews) | Enterprise | — | — |

### Which Experience Management features should I prioritize when comparing Medallia Customer Experience and Verint Voice of the Customer?

Buyers should prioritize Feedback Management, Ease of Use, Quality of Support, Insights Generation, and Gamification when comparing Medallia Customer Experience and Verint Voice of the Customer.

- **Feedback Management:** Medallia Customer Experience: 17 all-time mentions; Verint Voice of the Customer: —
- **Ease of Use:** Medallia Customer Experience: 8.7; Verint Voice of the Customer: 8.3
- **Quality of Support:** Medallia Customer Experience: 8.6; Verint Voice of the Customer: 8.3
- **Insights Generation:** Medallia Customer Experience: 11 all-time mentions; Verint Voice of the Customer: —
- **Gamification:** Medallia Customer Experience offers this feature; Verint Voice of the Customer: —

### What are the pros and cons of Medallia Customer Experience vs Verint Voice of the Customer?

Medallia Customer Experience's headline strength is feedback management, while Verint Voice of the Customer excels at unifying feedback from multiple channels.

- **Medallia Customer Experience strengths:** Feedback Management (17 all-time mentions), Helpful (16), Ease of Use (15), Customer Support (11), Insights Generation (11), Easy Integrations (5), Dashboard Usability (4).
- **Medallia Customer Experience trade-offs:** Learning Curve (6), Limitations (6), Steep Learning Curve (6), AI Limitations (5), Difficult Reporting (4).
- **Verint Voice of the Customer strengths:** Unified feedback from surveys, digital behavior, and contact center analytics; real-time AI-driven insights; strong customer support in recent reviews.
- **Verint Voice of the Customer trade-offs:** Complexity and cost cited as drawbacks; interface can feel overwhelming; advanced reporting may require data exports.

### Is Medallia Customer Experience or Verint Voice of the Customer better for small businesses?

InMoment Experience Improvement XI Platform is the better fit for small businesses, as both Medallia Customer Experience and Verint Voice of the Customer are primarily used by enterprise reviewers.

- **Medallia Customer Experience:** Largest segment is Enterprise; reviewers highlight scalability and robust features, but note complexity and cost may challenge smaller organizations.
- **Verint Voice of the Customer:** Largest segment is Enterprise; reviewers mention affordability compared to top-tier competitors, but also cite complexity and a steep learning curve.

### Which Experience Management platform has better integrations?

Medallia Customer Experience and Verint Voice of the Customer are at parity for integrations, with reviewers mentioning integrations but not favoring one over the other.

- **Medallia Customer Experience:** Recent reviews mention integrations with CRM platforms such as Salesforce, but no all-time mention counts are supplied.
- **Verint Voice of the Customer:** Reviewers describe integration with digital channels and contact center systems, but no all-time mention counts are supplied.

### How do Medallia Customer Experience and Verint Voice of the Customer compare on customer support?

Medallia Customer Experience has a higher Quality of Support score (8.6 vs 8.3), but the difference is below the materiality threshold, indicating near-parity in support satisfaction.

- **Medallia Customer Experience:** Reviewers frequently cite a strong, proactive support network and helpful customer success team, with 11 all-time mentions for Customer Support.
- **Verint Voice of the Customer:** Reviewers highlight responsive support, knowledgeable account managers, and efficient issue resolution in recent reviews.

### Which is easier to implement, Medallia Customer Experience or Verint Voice of the Customer?

Verint Voice of the Customer has a slightly higher Ease of Setup score (7.6 vs 7.4), but the difference is not material, indicating similar implementation experiences.

- **Medallia Customer Experience:** Reviewers describe the setup as complex and resource-intensive, with a notable learning curve and some challenges in initial configuration.
- **Verint Voice of the Customer:** Reviewers mention a complex initial setup but also note user-friendly survey creation and efficient onboarding, with some citing ease of implementation and integration.

### Which product has better Surveys?

Medallia Customer Experience and Verint Voice of the Customer both deliver strong survey capabilities, with reviewers highlighting survey management and actionable insights for each.

- **Medallia Customer Experience:** Surveys are frequently cited in reviews as a core feature, with strong scores for Ease of Use (8.7) and Meets Requirements (8.7), and 17 all-time mentions for Feedback Management.
- **Verint Voice of the Customer:** Reviewers praise the platform's ability to run multiple surveys simultaneously, customize survey formats, and link reporting metrics to surveys, with strong scores for Ease of Use (8.3) and Meets Requirements (8.2).