1. [Home](https://www.g2.com/) 2. ... 3. [Experience Management Software](https://www.g2.com/categories/experience-management) 4. [Verint Voice of the Customer Discussions](https://www.g2.com/products/verint-verint-voice-of-the-customer/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Product Avatar Image") ](/products/verint-verint-voice-of-the-customer/reviews) [ Verint Voice of the Customer ](/products/verint-verint-voice-of-the-customer/reviews) (45)4.2/5 Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management). Show More * * * ### 43.0 Nps Score Already have Verint Voice of the Customer? ### All Verint Voice of the Customer Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Verint Predictive Experience (formerly Verint ForeSee) used for? ](/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) What is Verint Predictive Experience (formerly Verint ForeSee) used for? [ Experience Management Software ](https://www.g2.com/tags/experience-management-software)[ Session Replay Software ](https://www.g2.com/tags/session-replay-software)[ Predictive Analytics Software ](https://www.g2.com/tags/predictive-analytics-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software) [ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Voice+of+the+Customer+questions+and+get+answers+from+expert+users+in+our+Verint+Voice+of+the+Customer+Discussions+section.&title=Verint+Voice+of+the+Customer+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Voice+of+the+Customer+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Voice+of+the+Customer+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss%0aAsk+Verint+Voice+of+the+Customer+questions+and+get+answers+from+expert+users+in+our+Verint+Voice+of+the+Customer+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Verint+Voice+of+the+Customer+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss%0aAsk+Verint+Voice+of+the+Customer+questions+and+get+answers+from+expert+users+in+our+Verint+Voice+of+the+Customer+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/verint-verint-voice-of-the-customer/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Product Avatar Image") ### Have you used Verint Voice of the Customer before? Answer a few questions to help the Verint Voice of the Customer community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-verint-voice-of-the-customer%2Fdiscuss%3Fsmall_ask%3Dverint-verint-voice-of-the-customer) No ## Top Contributors in Verint Voice of the Customer 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 1 pt