--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 8/12/2015 "Great product and fantastic service" 5/5 What do you like best about Verint Channel Automation? I like that fact that Conversocial is so user friendly and intuitive. Makes it easy to monitor and respond to our customers efficiently. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Nothing major. There are odd things that would be useful to us as a business to include, such as the ability to auto tag all comments on an advertising post but these have been raised with the team who are doing there best to arrange these for the future. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Amazing product for monitoring and responding on social media storing everything in a logical manner. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? This has made the monitoring of our social media channels far easier and allowed us to store customer histories to identify regular commenters. It has made the process far more efficient and has allowed us to keep up with the increase of contacts received in this way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lydia D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia D.") LD Lydia D. Social Media Manager Financial Services Small-Business (50 or fewer emp.) 8/21/2015 "Best In Class Social Customer Service" 5/5 What do you like best about Verint Channel Automation? Conversocial's has remained a focused leading expert in the world of social customer service. Their team of engaged professionals have played a key role throughout the development, growth and transitions of our social customer service care. The tool has enabled us to centralize while not only moderating but also engaging with customers and prospects throughout North America. Feedback is always proactively gathered and enhanced features are continuously brought forth to improve the tool’s functions. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? While the analytics tab provides robust data for all supported channels, there are opportunities to take add relevant metrics supporting cross-team/cross-border structures as they may be working on the same channels. Given the tool is not responsive on mobile or tablet, it is more difficult to report on chatter volumes. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial has made it possible to structure our social customer service care throughout the enterprise, including several cross-border teams managing different channels and approval workflow processes. The analytics tab allows for frequent reporting and tracking against industry benchmarks, changing the conversation from ‘I think’ to ‘I know’. Review collected by and hosted on G2.com. Show More 8/24/2015 Validated ReviewerSource: Organic ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Online Social Media + Webchat Machinery Small-Business (50 or fewer emp.) 7/30/2015 "Conversocial @ Karcher" 5/5 What do you like best about Verint Channel Automation? The app is easy to use and understand; any issues/problems are not a problem to the team at Conversocial and are resolved within a very small time frame. Our AM, Rob, always there for assistance and replies are usually instant. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? There is nothing i have discovered that i don't like about this tool. Only thing i would say is there should perhaps be an app on apple and android stores. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: For any business with any social media I would highly recommend Conversocial. This app has a number of beneficial factors from ease of dealing with incoming messages etc. to the detailed analytics it produces. The app is also completely tailored to your company needs/requirements and can be changed / edited as and when needed with ease. Great value for money. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? With the tagging feature and analytics it gives you a clearer outlay on your personalised categories. We have been able to achieve much quicker response times, therefor increasing customer satisfaction! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 8/5/2015 "Conversocial allows us to bring real customer feedback into the business for positive change, " 3.5/5 What do you like best about Verint Channel Automation? We love the ability to tag and record all of our customer's comments, which in turn allows us to keep managers in the business updated with what is being said. Having the opportunity to add and remove tags also allows us to keep on top of comments coming in about specific events on our network and allows us to keep our ear to the ground and act on customer feedback quickly. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? We would love to have Conversocial available as a mobile app to respond to customers on the move. In times of disruption to our service we often have to bring in extra staff to cope with the additional customer demand. However at the moment we are limited by the fact that Conversocial can only be effectively used on desktop. We feel this really impacts our ability to respond during a crisis. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: As a tool, I would recommend Conversocial. It is not perfect and I would like to see more features added however I do believe it is heading in the right direction. Although we do sometimes have issues with performance, I believe the team are dedicated to ironing these out and making the software more reliable. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are currently solving problems with our on board WiFi. By using Conversocial we have access to a steady flow of up to date customer experiences, which we can use to create business cases and to help us track progress. Review collected by and hosted on G2.com. Show More 8/11/2015 Validated ReviewerSource: Organic ![Ben E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben E.") BE Ben E. Social Intelligence Researcher and Consultant Research Enterprise (\> 1000 emp.) 9/7/2013 "Great tool to manage your customer services" 4/5 What do you like best about Verint Channel Automation? This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some insightful analytics to see how fast your team is at responding and how many queries are being responded etc. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Unfortunately the scheduling feature can be quite buggy - some posts get posted multiple times, and sometimes they don't get posted at all. However, Conversocial are always on the ball, so they do let you know when issues will be resolved (a number of which are due to Facebook API issues). Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Do try the Conversocial app, so you can engage with your fans/customers on the go. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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