Verint Channel Automation Reviews & Product Details

I like that fact that Conversocial is so user friendly and intuitive. Makes it easy to monitor and respond to our customers efficiently. Review collected by and hosted on G2.com.

Nothing major. There are odd things that would be useful to us as a business to include, such as the ability to auto tag all comments on an advertising post but these have been raised with the team who are doing there best to arrange these for the future. Review collected by and hosted on G2.com.

Conversocial's has remained a focused leading expert in the world of social customer service. Their team of engaged professionals have played a key role throughout the development, growth and transitions of our social customer service care. The tool has enabled us to centralize while not only moderating but also engaging with customers and prospects throughout North America. Feedback is always proactively gathered and enhanced features are continuously brought forth to improve the tool’s functions. Review collected by and hosted on G2.com.

While the analytics tab provides robust data for all supported channels, there are opportunities to take add relevant metrics supporting cross-team/cross-border structures as they may be working on the same channels. Given the tool is not responsive on mobile or tablet, it is more difficult to report on chatter volumes. Review collected by and hosted on G2.com.

The app is easy to use and understand; any issues/problems are not a problem to the team at Conversocial and are resolved within a very small time frame. Our AM, Rob, always there for assistance and replies are usually instant. Review collected by and hosted on G2.com.

There is nothing I have discovered that I don't like about this tool. Only thing I would say is there should perhaps be an app on Apple and Android stores. Review collected by and hosted on G2.com.

We love the ability to tag and record all of our customer's comments, which in turn allows us to keep managers in the business updated with what is being said. Having the opportunity to add and remove tags also allows us to keep on top of comments coming in about specific events on our network and allows us to keep our ear to the ground and act on customer feedback quickly. Review collected by and hosted on G2.com.

We would love to have Conversocial available as a mobile app to respond to customers on the move. In times of disruption to our service we often have to bring in extra staff to cope with the additional customer demand. However at the moment we are limited by the fact that Conversocial can only be effectively used on desktop. We feel this really impacts our ability to respond during a crisis. Review collected by and hosted on G2.com.

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some insightful analytics to see how fast your team is at responding and how many queries are being responded etc. Review collected by and hosted on G2.com.

Unfortunately the scheduling feature can be quite buggy - some posts get posted multiple times, and sometimes they don't get posted at all. However, Conversocial are always on the ball, so they do let you know when issues will be resolved (a number of which are due to Facebook API issues). Review collected by and hosted on G2.com.