1. [Home](https://www.g2.com/) 2. ... 3. [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) 4. [Verint Channel Automation Discussions](https://www.g2.com/products/verint-channel-automation/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-channel-automation.png "Product Avatar Image") ](/products/verint-channel-automation/reviews) [ Verint Channel Automation ](/products/verint-channel-automation/reviews) (65)4.4/5 Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! Show More * * * ### 61.0 Nps Score Already have Verint Channel Automation? ### All Verint Channel Automation Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Verint Messaging used for? ](/discussions/what-is-verint-messaging-used-for) What is Verint Messaging used for? [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Commerce Platforms ](https://www.g2.com/tags/social-commerce-platforms)[ Social Media Listening Tools ](https://www.g2.com/tags/social-media-listening-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Channel+Automation+questions+and+get+answers+from+expert+users+in+our+Verint+Channel+Automation+Discussions+section.&title=Verint+Channel+Automation+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Channel+Automation+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Channel+Automation+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss%0aAsk+Verint+Channel+Automation+questions+and+get+answers+from+expert+users+in+our+Verint+Channel+Automation+Discussions+section.) 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[ Other Customer Service Software ](https://www.g2.com/tags/other-customer-service-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Channel+Automation+questions+and+get+answers+from+expert+users+in+our+Verint+Channel+Automation+Discussions+section.&title=Verint+Channel+Automation+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Channel+Automation+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Channel+Automation+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss%0aAsk+Verint+Channel+Automation+questions+and+get+answers+from+expert+users+in+our+Verint+Channel+Automation+Discussions+section.) 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Answer a few questions to help the Verint Channel Automation community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-channel-automation%2Fdiscuss%3Fsmall_ask%3Dverint-channel-automation) No ## Top Contributors in Verint Channel Automation 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 2 pts