--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/4/2016 "Simple to use and effective product for moderation" 5/5 What do you like best about Verint Channel Automation? Conversocial has a very simple user interface. It's a great platform for multiple users to be able to moderate and reply to posts simultaneously. It also has a convenient system for adding notes to posts or customer files. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Paying per user license can get expensive. The analytics can be a little clunky and are better suited for customer service than anything else. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: It's a simple product - much less complex than other products than do similar things. Would definitely recommend to anyone who needs a listening and moderating solution but doesn't need a ton of additional functionality for analytics (other than CS-related ones). Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are able to moderate all of our platforms from one place. When there is a question, one user can add notes and assign it to another user - this tremendously helps customer service while keeping all of the notes in one place (as opposed to email threads, etc.) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 6/6/2016 "All customer feedback at one place" 4/5 What do you like best about Verint Channel Automation? All that we want to hear from our customers across Google / Facebook / twitter etc. can be consolidated at one place using Conversocial! Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Conversocial can even predict the tone of the customer message and tag it. But the logic used in this can be improved. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Go ahead if you want your customers to have a better user experience Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are a customer facing firm interacting with users through various access points. Often, we miss out on important feedback / communication from our customers because of not having a platform where we can keep track of all these queries. Conversocial solved this for us. Also, prioritising the urgent / important messages is an added advantage - it helps stop the damage from spreading. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite WT Will T. Software Engineer Insurance Enterprise (\> 1000 emp.) 4/7/2016 "Conversocial is a great product to manage social media acconts" 4.5/5 What do you like best about Verint Channel Automation? Conversocial is currently used by the social media team to monitor our social media portals. This product has greatly increased the efficiency in answering to our customers and generating greater brand awareness. The ease in which to support our social media platforms is a great asset as we are able to assign any customer questions with ease and speed. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Analytics is something that they need more comprehensive improvement upon The analytics is lacking, which they are working on. Hopefully this will be improved and allow greater data generation. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Check our other product before purchase to see if this meets your needs. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are trying to track metrics and relay information on our company Facebook and twitter accounts to generate greater brand knowledge and insight. We feel using Conversocial has increase our ability to manage our social media accounts with greater ease. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Esteban C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban C.") EC Esteban C. Head of Research and Development Marketing and Advertising Small-Business (50 or fewer emp.) 1/12/2016 "A great way to manage your costumer service" 5/5 What do you like best about Verint Channel Automation? How easy it lets you connect with your clients and manage your costumer service. It is a really usefuel service. It lets you make a difference, and not just use socialmedia as a marketing channel. You can really use it to make your clients experience a lot better. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The price is a bit high, and sometimes the support is not as fast as other techs. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Give it a try, it will show you a better way to manage your social media, and what you can actually do with connection and accesibility you have with your clients. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Managing client support, actually using social media to connect in a useful way with your clients, not just as another marketing channel. Since your clients are on social media, you can also be there and help them, not just show them what you have to offer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian H.") BH Brian H. Insurance Broker Insurance Small-Business (50 or fewer emp.) 7/20/2016 "Nice!" 4.5/5 What do you like best about Verint Channel Automation? The customer service is bar to none with this company. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Pricing long term should be a concern area. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Increasing the effectiveness of access to good customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite VI Vladimir I. Social Media Content Leader with Serbian Marketing and Advertising Small-Business (50 or fewer emp.) 4/21/2016 "Costumer care and engagement" 4/5 What do you like best about Verint Channel Automation? First software of this kind i was using. It was simple and easy of use from first day. Fast and reliable. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I didn't find any flow. It was really nice tool which maybe lack some features but it is great software for engagement and costumer care. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I dont use it anymore but it was great for social media costumer service. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Social media costumer service. Great tool for monitoring and engaging with messages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Richard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard A.") RA Richard A. Vice President - Digital Experience & Content Financial Services Small-Business (50 or fewer emp.) 7/27/2015 "Moving a notification heavy network into a manageable workload - How Conversocial makes me smile." 5/5 What do you like best about Verint Channel Automation? Imagine a list of 500 notifications on Facebook every morning, let alone your other networks... Conversocial removes that and places everything into an easily manageable CRM system, just like your email inbox. Not only does it split your channels, prioritise your content and flag key discussion in your network, it also keeps your teams organised and focused purely on what matters - resolving customer issues and making you smile. You can reply, add sentiment and tag each conversocial in a matter of seconds. Your teams will speed through your social contacts in no time. And just where you think it couldn't get any better, the data is all easily analysed and extracted so your daily job of sharing the world of social with stakeholders is made much easier. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? What is there not to like? Conversocial is quick, responsive and convenient. But honestly, if I had to ask for something else - an iPhone app. That would make it perfect. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Don't hesitate to try Conversocial. They have a great team of experts waiting to guide you through your journey, no matter which stage you're at. The tool is simple and needs very little training or guidance. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Not only did we significantly reduced operational wastage, we improved response times and massively enhanced social-NPS. Customers benefit from the business efficiencies achieved using Conversocial. As a financially regulated organisation, we can also ensure that all data is captured, analysed and tagged to meet appropriate legislations around complaint handling, dispute resolution and records management principles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan M.") RM Ryan M. Owner Music Small-Business (50 or fewer emp.) 7/27/2015 "Conversocial Support and Software Review" 4.5/5 What do you like best about Verint Channel Automation? Conversocial have continued to provide excellent support when needed, and suggested improvements and recommendations to our current setup. The support when raising tickets is very quick and the team are knowledgable about any potential problems. I also enjoy the free webinars and updates which provide further recommendations and examples of how to improve my social media team. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It would be good to add internal notes to scheduled outbound content. This would be good to be pro-active in obtaining info prior to the content being displayed on the pages (i.e containing information regarding products we are promoting (release dates / prices) Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Become a technical speciaist with the tool as there are lots of options available to improve the setup of your social media operation. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We have contractual SLA's to achieve. We also have an objective to be engaging with new and existing customers. Review collected by and hosted on G2.com. Show More 9/2/2015 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pablo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo E.") PE Pablo E. Partner Mid-Market (51-1000 emp.) 1/12/2016 "Best Customer Service platform in the market!" 5/5 What do you like best about Verint Channel Automation? In depth control of my communities, powerful system in terms of engagement and users controls. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It's integration, you need time and also high level of knowledge in terms of SAS integrations. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: You need to hace expertise in terms of integrations, when you learn about the system you will love it, for sure it's the best solution in the market. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Customer Service, Community Manager Control, KPI's. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/11/2016 "Conversocial is easy" 4/5 What do you like best about Verint Channel Automation? It's really intuitive and easy to use in comparison to other social media management software. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Sometimes it's laggy between screens, but this could be a network issue. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? The ability to interact with customers on multiple social media platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Channel Automation ](https://www.g2.com/products/verint-channel-automation/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Case Management Enterprise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) GU Guest User • Last activity over 1 year ago What is Verint Messaging used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/verint-channel-automation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ##### ##### Verint Channel Automation Features Process Mentions Tickets Macros Channels Social Live Chat Text Insight Surveys Reporting Visitor Activity Monitoring & Listening Social Measurement Influencer Identification [ View More Features ](https://www.g2.com/products/verint-channel-automation/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for continuous integration and automated testing](https://www.g2.com/discussions/best-tools-for-continuous-integration-and-automated-testing)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications) [What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board)[Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[Pros and Cons Details](https://www.g2.com/products/verint-channel-automation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)