--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 7/31/2017 "Great product, easy to use and great for managing social customer service. " 4.5/5 What do you like best about Verint Channel Automation? Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it really is the best fit we could find and great for what we needed. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Go for it! Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? It provides us with a secure audit trail of customers and the conversations we have. Massively improves efficiency and allows us to be able to record individual stats on users. Our customer satisfaction increase is for sure a direct effect from us using Conversocial. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Olga M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olga M.") OM Olga M. Digital and Social Media Lead Utilities Mid-Market (51-1000 emp.) 8/2/2017 "Conversocial is a must for anyone working with multiple social channels" 5/5 What do you like best about Verint Channel Automation? The ability to see all messages in 1 place. It also allows full visibility on responses made and how quickly the responses were made. The account management and support is outstanding. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The reporting can be a little restrictive at times overall though, I'm a happy Customer ! Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? It allows me to report to the business on how we're performing which aids me in building my online strategy. The ability to see all previous conversations helps the team hugely, saves time and the ability to see feedback from customers is a great boost to morale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mick S.") MS Mick S. Digital Services Success Manager Utilities Enterprise (\> 1000 emp.) 7/31/2017 "A great platform to help support our digital customer experience" 5/5 What do you like best about Verint Channel Automation? It is the best platform for managing our customer contacts and fully supporting the customer journey. The analytics help me promote how well the digital department is working across all digital customer outlets. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I have worked with Conversocial for over 2 years and I have yet to find something that has not met my expectations. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Do your own comparisons, check out other providers,... and you will see that Conversocial is the best platform, with the best service for the best price. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Since using Conversocial, I have been able to show the impact of having a top performing Digital platform to help me service our customer base. Reducing AHT and average speed of response to not only top of the industry but top of the digital environment standard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stuart W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stuart W.") SW Stuart W. Digital Services Operations Manager Utilities Enterprise (\> 1000 emp.) 8/1/2017 "A product ahead of the times and continually improving to deliver a fast quality digital experience" 5/5 What do you like best about Verint Channel Automation? The analytics that Conversocial provides allows us to continually look at the reasons why customers contact us so we can improve the customer journey. The product is also user friendly. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? There is nothing that we at First Utility happen to dislike with Conversocial. We're currently pushing the team and our account manager to deploy Whatsapp to give us another digital channel for our customers to contact us. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: You won't look back Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We've been able to demonstrate the commercial benefits of having a platform to support our digital operation. Not only are we able to reduce costs due to working concurrently, but we're able to provide a better service which is shown through our CSAT scores in comparison to traditional contact methods such as call/email Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon M.") BM Brandon M. Store Manager Education Management Mid-Market (51-1000 emp.) 12/28/2017 "It works " 5/5 What do you like best about Verint Channel Automation? I like the fact that it actually works!! Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I dislike the interface of it sometimes... Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Hearing positive and negative feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 8/4/2017 "Great Product - Even Better Support" 5/5 What do you like best about Verint Channel Automation? The product itself is easy to use and doesn't suffer from many bugs or outages. When it does happen the support team is always extremely supportive. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Would like it if there was a support number that could be used to get in touch in times of outages with the product. Support responds very quickly to emails however I feel it would be better to have a bridge for calls during such instances. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carole C.") CC Carole C. corporate contact centre manager Automotive Mid-Market (51-1000 emp.) 8/1/2017 "Social Customer Service" 5/5 What do you like best about Verint Channel Automation? I like the fact it is built to deliver great customer service. It is easy to use and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Nothing- i find the platform is not the cheapest but you get what you pay for in spades Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? I have been able to increase the amount of social contacts without increasing headcount - AHT, utilisation and of course CSAT are all improved Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") EA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 8/22/2017 "Best tool for customer service and social interaction" 4.5/5 What do you like best about Verint Channel Automation? Conversocial is the only app that you can rely on regards of your Facebook Ads. We've tried most of the options out there and only one to not miss one comment for our team to register. Also, their insights and metrics are one of the thinks that sets them apart from their competitors. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Instagram is still the thing they have to work on but yet Instagram is not easy for any platform to have access and work some features on it. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Social interactions, and all type of customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 9/28/2017 "Great" 4/5 What do you like best about Verint Channel Automation? Good software and very useful can use for work Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The price can be quite affordable but should definitely be cheaper Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Connections Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Meirin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meirin A.") MA Meirin A. Diseñador gráfico Small-Business (50 or fewer emp.) 10/20/2016 "Excellent product Conversocial" 4.5/5 What do you like best about Verint Channel Automation? I like this application because allows me to manage multiple social networks, help me improve and make more fluid conversation on social platforms (like twitter and Facebook) and it's a great tool for teamwork where you can share the information necessary for daily work, all in one place. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? At this moment I didn't discover any flaw of Conversocial, definitely I recommend this app. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? After start using Conversocial I could maintain direct contact (along with my working group) with my clients via social networks without any problems, and because this allowed me to increase my business sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Channel Automation ](https://www.g2.com/products/verint-channel-automation/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Case Management Enterprise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) GU Guest User • Last activity over 1 year ago What is Verint Messaging used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/verint-channel-automation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ##### ##### Verint Channel Automation Features Process Mentions Tickets Macros Channels Social Live Chat Text Insight Surveys Reporting Visitor Activity Monitoring & Listening Social Measurement Influencer Identification [ View More Features ](https://www.g2.com/products/verint-channel-automation/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for continuous integration and automated testing](https://www.g2.com/discussions/best-tools-for-continuous-integration-and-automated-testing)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications) [What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board)[Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[Pros and Cons Details](https://www.g2.com/products/verint-channel-automation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)