--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") IR Verified User in Retail Enterprise (\> 1000 emp.) 12/18/2018 "Fantastic platform and great partners." 5/5 What do you like best about Verint Channel Automation? I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Really responsive to the needs of our business, coming to us with opportunities for improvement and with a real finger on the pulse of what is happening across the social media space Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? The need to service our customers through social channels means that having the right platform provider is imperative, especially as customers will continue to shift away from traditional mediums of communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Adham H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adham H.") AH Adham H. Senior Graphic Designer, Social Media Specialist, Photographer Marketing and Advertising Enterprise (\> 1000 emp.) 1/21/2018 "Good for engagement with fans" 3.5/5 What do you like best about Verint Channel Automation? It's easy to use, pretty decent interface, everything is explained perfectly and great customer support. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I'd definitely recommend it if you have a large fan base on your social media platforms, I worked on conversocial for 2 years and handled one of the biggest accounts in the middle east "Orange telecommunication company" and it helped us a lot, saved time and saved lots of slip ups that happen if you engage with customers manually through the platforms, I would definitely recommend without hesitation. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually. It's also easy to go through the archives and manage everything or look for a specific conversation with a customer. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/16/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") CM Verified User in Music Mid-Market (51-1000 emp.) 11/3/2018 "Easy to Use" 4/5 What do you like best about Verint Channel Automation? It is very user-friendly and you can learn it quickly; not much training needed. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Has some glitches occasionally but usually they are easy to fix. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Rates of response have greatly gone up Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/15/2018 "Conversicials filters helped us bring our Social Media noise level way down." 5/5 What do you like best about Verint Channel Automation? I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The statistocs can be tricky to obtain for certain time frames, Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Very smooth program that really helps brimg down average handle time. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? With our old software we were seeing every social media post that mentioned our clients name including retweets and junk. Conversocial allows our client to set up only what platforms and keywords they need us to monitor. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 2/23/2018 "Nice tool, performance issues" 1.5/5 What do you like best about Verint Channel Automation? I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We found that it was easy to handle multiple queues and to follow the history of a case with Conversocial, including notes and every comment the user had ever made for us, thus providing efficient service to our clients. Review collected by and hosted on G2.com. Show More Response from Jason Valdina of Verint Channel Automation [Editedit](https://www.g2.com/survey_responses/verint-channel-automation-review-629985/official_response/edit) We did have some latencies in our browser-based user interface 2+ years ago, but those have long been optimized and eliminated. It's 2018, and we invite you to allow us to show you how the platform has advanced since you last recommended it to clients! As a social messaging platform purpose-built for digital customer care, our Conversation Case Management, customizable agent queues and robust CX analytics are the best in the business. Validated ReviewerIncentivizedSource: G2 invite ![Dorit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dorit B.") DB Dorit B. Associate Manager, Social Media Client Services Internet Enterprise (\> 1000 emp.) 8/9/2017 "Game Changer for Social Customer Service" 5/5 What do you like best about Verint Channel Automation? Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I wish that the analytics were a bit more customizable, so that you could see specific key metrics of your choosing as well as what Conversocial already has set up, but it's something I've expressed to our dedicated rep and is something they are working on, which is great news! Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are tying together messages received on social to make them easier to respond to in a timely matter. We're avoiding collision of multiple service reps on the same issue, and monitoring trends of specific issues coming in on social. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 1/23/2018 "Great platform, but could be better" 4/5 What do you like best about Verint Channel Automation? The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the Conversocial platform. This platform delay causes slower response times and ultimately a slower resolution for the customer. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? The problems we have solved the the Conversocial platform include a variety of customer issues and feedback, including both in-store and web experiences. The platform is a great tool to respond to brand clientele. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Fabio O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabio O.") FO Fabio O. Head of Community Support Internet Mid-Market (51-1000 emp.) 8/10/2017 "A powerful platform to interact with our users " 4.5/5 What do you like best about Verint Channel Automation? Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations through Conversocial. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Being contacted via multiple channels was previously a slow process, but this has now improved massively. Additionally, the ability to assess all of our Social Media support in one place makes looking at analytics and drawing insights far easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") UV Verified User in Veterinary Mid-Market (51-1000 emp.) 6/14/2018 "It is very convenient to use" 4/5 What do you like best about Verint Channel Automation? I like how it is so easy to essy. I enjoy using it Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It sometimes may be very difficult to use Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? It is super easy to communicate Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JA Janelle A. Mid-Market (51-1000 emp.) 1/31/2018 "Assistance on the go" 3.5/5 What do you like best about Verint Channel Automation? Being able to assist customers on their time and when it best suits their needs. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Technical issues such as too much traffic flow at once. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Traveling needs such as flight cancellations and alternative travel arrangements. The customers no longer have to sit and hold for someone and go do other things on their own time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Channel Automation ](https://www.g2.com/products/verint-channel-automation/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Case Management Enterprise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) GU Guest User • Last activity over 1 year ago What is Verint Messaging used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/verint-channel-automation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ##### ##### Verint Channel Automation Features Process Mentions Tickets Macros Channels Social Live Chat Text Insight Surveys Reporting Visitor Activity Monitoring & Listening Social Measurement Influencer Identification [ View More Features ](https://www.g2.com/products/verint-channel-automation/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for continuous integration and automated testing](https://www.g2.com/discussions/best-tools-for-continuous-integration-and-automated-testing)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications) [What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board)[Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[Pros and Cons Details](https://www.g2.com/products/verint-channel-automation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)