Verint Channel Automation Reviews & Product Details

Conversocial is addictive once you start using it you do not want to separate from it, what I like most about Conversocial is that you can manage many social networks at the same time, you can program the publications in simultaneous ways, it has a tray where the comments arrive and questions of people and you can go answering until you leave the tray empty so you know that you met all customers, one of the biggest advantages of choosing Conversocial is that it allows you to monitor in real time the interaction of users and potential customers. It shows analysis reports that are updated second to second. Review collected by and hosted on G2.com.

I can not think of anything to mention, there's something I do not like about Conversocial, it's a quite complete application that offers tools to improve your day to day, I think they have applied the updates very well and ended up having a powerful application. Review collected by and hosted on G2.com.

I like it because it is very easy to monitor several social networks in real time and attend to the customer's concerns at the moment. What I like about conversocial is that it is a tool that adjusts to the needs and you can work it your way, it allows our brand to manage the interaction with the clients and at the same time increase the satisfaction of the experience of using our services. The user interface is super simple and dynamic, it is very easy to select social networks and integrate them. The real-time analysis graphics are one of the strengths of conversocial, it allows you a clear reading of the location of the brand. Review collected by and hosted on G2.com.

There is nothing relevant that I do not like but if you want me to mention any opportunity for improvement, I did not find how to file it in a massive way. And good if they managed to have more accessible plans maybe more people would dare to try it and enjoy it much more. Review collected by and hosted on G2.com.

It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users. Review collected by and hosted on G2.com.

Until now the only detail that I think should pay attention is the mobile access since it is quite limited. Review collected by and hosted on G2.com.

Easy to navigate and filter topics and users Review collected by and hosted on G2.com.

Can sometimes take a while to load if there are many posts to process Review collected by and hosted on G2.com.

It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work. Review collected by and hosted on G2.com.

What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone. Review collected by and hosted on G2.com.

Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for categorization, assign out to different team members and create the use of macros to do several actions at once but probably best of all is, Conversocial is so easy to use for engaging and monitoring several social media accounts. Review collected by and hosted on G2.com.

For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable. Review collected by and hosted on G2.com.

When dealing with multiple social media platforms such as Twitter and Facebook, this platform really performs well. Multi-tasking ability outperforms its rivals. Generic, user-friendly, and the remote login facility ensures secure and adequate monitoring. Real-time stats are a Godsend for management. Review collected by and hosted on G2.com.

To be honest, nothing. It is user-friendly, just log in and go. It tends to struggle when you have many staff logged in at once, for example, frontline customer service, management, and quality analysts, but it does its job very well. Review collected by and hosted on G2.com.

The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse. Review collected by and hosted on G2.com.

You should have an application for your platform I like it a lot but this is required. Review collected by and hosted on G2.com.

What is a virtual platform committed to customer service with digital clients Review collected by and hosted on G2.com.

What is a platform just at the messaging level Review collected by and hosted on G2.com.

Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research! Review collected by and hosted on G2.com.

The only dislike I have with this software is that the price is a little high. Review collected by and hosted on G2.com.