--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Alicia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicia B.") AB Alicia B. Customer Support Professional Enterprise (\> 1000 emp.) 6/19/2019 "Conversocial will be like your best friend, always faithful." 4.5/5 What do you like best about Verint Channel Automation? conversocial is addictive once you start using it you do not want to separate from it, what I like most about conversocial is that you can manage many social networks at the same time, you can program the publications in simultaneous ways, it has a tray where the comments arrive and questions of people and you can go answering until you leave the tray empty so you know that you met all customers, one of the biggest advantages of choosing conversocial is that it allows you to monitor in real time the interaction of users and potential customers. shows analysis reports that are updated second to second. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I can not think of anything to mention, there's something I do not like about Conversocial, it's a quite complete application that offers tools to improve your day to day, I think they have applied the updates very well and ended up having a powerful application. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I recommend conversocial to all those people who manage multiple social media accounts and need to plan their campaigns with applications that allow programming publications and tools to answer comments in a dynamic way and respond to all stakeholders, which increases the chances of success of our brand or product. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial has had a very positive impact on the performance of my social network functions, since with its analysis report we can make decisions at the exact moment and have a clear reading of what happens with the brand. Review collected by and hosted on G2.com. Show More 7/7/2019 Validated ReviewerIncentivizedSource: G2 invite AB Alex B. Customer Support Professional Enterprise (\> 1000 emp.) 5/15/2019 "Conversocial adapts perfectly to your needs" 4.5/5 What do you like best about Verint Channel Automation? I like it because it is very easy to monitor several social networks in real time and attend to the customer's concerns at the moment. What I like about conversocial is that it is a tool that adjusts to the needs and you can work it your way, it allows our brand to manage the interaction with the clients and at the same time increase the satisfaction of the experience of using our services. The user interface is super simple and dynamic, it is very easy to select social networks and integrate them. The real-time analysis graphics are one of the strengths of conversocial, it allows you a clear reading of the location of the brand. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? There is nothing relevant that I do not like but if you want me to mention any opportunity for improvement, I did not find how to file it in a massive way. And good if they managed to have more accessible plans maybe more people would dare to try it and enjoy it much more. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I recommend conversocial because it will allow you to manage the attention of your customers in social networks and to highlight your brand directly. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial allowed interaction with users in social networks to flow dynamically and we were able to fully satisfy the questions, doubts and comments of all customers. It is a very powerful tool because its user interface is created so that attention is paramount. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Thanay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thanay R.") TR Thanay R. Customer Support Professional Enterprise (\> 1000 emp.) 6/26/2019 "Conversocial is a unique and powerful platform " 5/5 What do you like best about Verint Channel Automation? It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Until now the only detail that I think should pay attention is the mobile access since it is quite limited. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: It is a tool to be recommended since it is truly an excellent product. Try it I'm sure you will not regret Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We have exponentially improved customer service and of course this has generated higher revenues and great progress in the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Enterprise (\> 1000 emp.) 11/8/2019 "Great management tool for social channels" 0/5 What do you like best about Verint Channel Automation? Easy to navigate and filter topics and users Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Can sometimes take a while to load if there are many posts to process Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Provide customer service to users across different social platforms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dubrazka W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dubrazka W.") DW Dubrazka W. Customer Support Professional Enterprise (\> 1000 emp.) 6/14/2019 "Conversocial is a unique platform that is easy to understand and use" 5/5 What do you like best about Verint Channel Automation? It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Recommended 100% is a really amazing platform. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are innovating how to reach the vast majority of our customers and preparing the way for the technological future. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Debbie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debbie T.") DT Debbie T. Bookkeeper Small-Business (50 or fewer emp.) 2/16/2019 "Conversocial, super easy to use and supports multiple channels" 5/5 What do you like best about Verint Channel Automation? Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I definitely recommend using Conversocial if you're looking for a simple easy to use and effective tool with a great tech support team that will act quickly to any issues you may have Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial has a great tech support team and are always very quick to respond when anyone experiences any issues and with Conversocial I don't have to keep clicking around to view any previous engagements.Unlike with others, Conversocial has a very efficient way of providing this data which also allows you to view how many times any and each user has brought up your company and also you can even view those previous conversations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Peter W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter W.") PW Peter W. Customer Service Representative Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/13/2018 "Perfect social media solution" 5/5 What do you like best about Verint Channel Automation? When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, frontline customer service, management and quality analysts but it does its job very well. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: You will not be disappointed. It is cost effective, modern and it multi taaks exceptionally well. Perfect for SME mainly. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We are able to enhance our ability to reach out to customers in new modern ways. Everyone uses social media these days and rather than waiting on hold in call queues, social media is preferred by many. This brings you into the future. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adelaida M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adelaida M.") AM Adelaida M. Relay the best platform with the best service. Enterprise (\> 1000 emp.) 4/22/2019 " a social footprint at the service of the client" 3.5/5 What do you like best about Verint Channel Automation? The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? You should have an application for your platform I like it a lot but this is required. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: The design of the platform is very well posed and it is easy and quick to use at work. I recommend it a lot. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? No problem to the company has gone well in the use of this platform. Review collected by and hosted on G2.com. Show More 4/25/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/8/2019 "Conversocial Survey" 5/5 What do you like best about Verint Channel Automation? What is a virtual platform committed to customer service with digital clients Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? What is a platform just at the messaging level Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: It is very good, as the platform allows for workflow, automation, as well as greater control in customer service. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? The way to respond to customer inquiries more quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![William P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William P.") WP William P. Network Operator Hospital & Health Care Mid-Market (51-1000 emp.) 1/24/2019 "Best contact center " 3/5 What do you like best about Verint Channel Automation? Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research! Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The only dislike I have with this software is that the price is a little high. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? The benefits are monumental since todays technology we can have the customer just go on to the social media account and talk to us instead of using out touch tone base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Channel Automation ](https://www.g2.com/products/verint-channel-automation/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Case Management Enterprise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) GU Guest User • Last activity over 1 year ago What is Verint Messaging used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/verint-channel-automation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ##### ##### Verint Channel Automation Features Process Mentions Tickets Macros Channels Social Live Chat Text Insight Surveys Reporting Visitor Activity Monitoring & Listening Social Measurement Influencer Identification [ View More Features ](https://www.g2.com/products/verint-channel-automation/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for continuous integration and automated testing](https://www.g2.com/discussions/best-tools-for-continuous-integration-and-automated-testing)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications) [What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board)[Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[Pros and Cons Details](https://www.g2.com/products/verint-channel-automation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)