--- title: Verint Channel Automation Reviews meta\_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Channel Automation but has limited features. Are you part of the Verint Channel Automation team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Channel Automation Community](https://www.g2.com/products/verint-channel-automation/discuss) Languages Supported English Solution Type All-in-One Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-channel-automation/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Danielle J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle J.") DJ Danielle J. Senior Social Media Employee Mid-Market (51-1000 emp.) 7/18/2022 "Satisfied Daily Customer" 4/5 What do you like best about Verint Channel Automation? So easy to see all details and filter - seeing followers, bans, etc. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Hold queue still needs work - also more platforms need added. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? When an issue is reported, it is resolved quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/18/2022 "Efficient" 4.5/5 What do you like best about Verint Channel Automation? I enjoy being able to see all previous messages from the user Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? I do not like that you are um able to change the close reason after a case has closed. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? It's solving an ability to connect with customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 10/22/2020 "Great" 5/5 What do you like best about Verint Channel Automation? It integrates well with Zendesk and allows form a more seamless workflow Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Our access to multiple review sites and contact channels Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Darren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren C.") DC Darren C. Operational Analyst Retail Mid-Market (51-1000 emp.) 11/20/2019 "A strong contender in the social field with a good range of features." 3.5/5 What do you like best about Verint Channel Automation? Conversocial is very good at separating out the bits we actually need from the customer conversations with their rules engine. This allow us to get right to the heart of customer concerns before they escalate in to serious issues. As a company that deals with emotive occasions this is an important ability for us allowing us to keep customers from becoming detractors. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? It would be great if we had more immediate control over rules with the ability to add and remove. It would also be great if we could create our own reports using widgets, rather than having to rely on standard options. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Be clear on what you want to achieve with your social strategy, then use this when you discuss your implementation. It will ensure that what you start with is a close match for what you need. There will be a settling in period and it's important to have regular discussion regarding what works and what doesn't, so that you can streamline and optimise the experience. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? we have seen our speed of resolution increased over the last couple of years thanks to the ability it gives us to target the customer that need help instantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 4/22/2020 "Great for community management!" 3.5/5 What do you like best about Verint Channel Automation? I liked that I was able to assign questions to specific team members in order to create efficiencies when responding on social. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Downside was the categorizing the positive sentiment from the negative. It wasn't always accurate to help provide insight for analytics Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We were using it to help streamline our community management across many platforms. It was a very helpful to have all the responses in one places while having many team members have access to answer questions or flag importance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Leo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leo R.") LR Leo R. Equipo de marketing Information Services Mid-Market (51-1000 emp.) 9/3/2019 "Respond to publications and comments on social media" 4.5/5 What do you like best about Verint Channel Automation? Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks for Marketing purposes, providing writing tools to improve the result. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Conversocial has training modules of the platform in which it is difficult to collaborate if what is desired is to rewrite responses. Allowing users to have certain influences and this aspect could greatly improve the performance of Conversocial. In addition, this platform has certain limitations in certain aspects of social administration, such as monitoring, publication and reports. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: Conversocial is a recommended tool for Community Management teams that wish to stay organized and be able to act quickly in the face of their interactions in social networks. I also recommend that, before acquiring Conversocial, you specifically define your business objectives, the social networks in which you are active and your brand recognition goal for a specific date. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial is an excellent platform that allows us to monitor and respond to our publications and comments on social media. In addition, it allows our company to analyze brand mentions and labels with terms associated with our brand, to have a clue about the content of our next publications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ronda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronda M.") RM Ronda M. Marketing Analyst Information Technology and Services Mid-Market (51-1000 emp.) 8/19/2019 "Develop stronger links with your audience" 4.5/5 What do you like best about Verint Channel Automation? Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us regarding any issue. Due to its simplicity and ease of use, Conversocial stuck to me above another social media software. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? Conversocial does not allow to ban one user across all websites. It would be nice if they could add a feature to do this with just one click, as it takes too much time to do it manually. Also, as social media interactions take place at any time, it would be nice if Conversocial's had an app to quickly access from my smartphone. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: This software would be a great asset for any Marketing team wanting to engage with its audience better. If you decide to buy this product, you must know the actual amount of content your company sees every day and establish the rightful strategy to boost those numbers. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial is used in the Marketing department of my company as a tool for developing stronger links with our global audiences through various social media channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Natalia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia W.") NW Natalia W. Customer Support Professional Enterprise (\> 1000 emp.) 8/9/2019 "It allows you to give the customer an experience of quality care." 4.5/5 What do you like best about Verint Channel Automation? I love working with conversocial because it allows me to have at hand all the necessary tools to give the client an incredible attention experience, I like conversocial because it gives the brand the opportunity to unify all its social networks on the same platform and be able to occupy greater ground when reaching the potential client. I like it because it generates an analysis report of all the interactions with the clients, you can also group all the messages, comments and questions of the users in the same tray and you can solve one by one until leaving the tray empty. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? An opportunity for improvement that I would love to see in conversocial is that I had a trial version with all its benefits, so that at the time of inquiring between applications we can see how powerful this platform is. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I recommend conversocial is a platform that exceeds all expectations and also focuses on customer service and all the tools it has are aimed at strengthening that sector. That is why and many other benefits that you can notice if you use it, I recommend it. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? We have managed to reach the customer with a lot of quality and also with clarity, we are always available to our customers through social networks, this has allowed us to increase the satisfaction of our customers and provide the company with a quality image, a company that He always serves his clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aaron W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron W.") AW Aaron W. Commission Sales Associate Information Technology and Services Mid-Market (51-1000 emp.) 7/20/2019 "It allows you to pull reports to identify trends" 4.5/5 What do you like best about Verint Channel Automation? You’re able to choose between different levels of management, so managers are able to set limitations on different ability levels within specific teams, and they can even edit responses when it’s needed. Besides, you can use tags and filters very easily with some shortcuts, which help you to assign a tag to an item and pull up each of the tags within the platform or open up an external report. It’s amazing because it prioritizes audience conversations based on specific keywords and phrases. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? If you have to handle too many posts (I'd say more than 100), it can be confusing because it will only show 20 per page, and longer messages will not be shown completely. Although this is not a big issue, I hope it could improve. Also, I would like to be able to tag users from Conversocial but it’s not possible. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I would recommend Conversocial for social media groups which have to handle with several reactions from its audiences daily, specially if they have to handle several accounts. If you only have one or two accounts with a low volume of messages, then you probably don't need Conversocial. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? Conversocial is currently being used by the Social Media Team Managers in the Sales department to assign incoming responses to team members, filter content, sort through responses and tag them, etc. It also allows us to pull reports to identify trends and see the audience's reaction to our content. Conversocial addresses all the daily activity and engagement we see on several social media platforms, specially Facebook and Twitter. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. Customer Support Professional Enterprise (\> 1000 emp.) 5/23/2019 "The best to manage the interaction." 4.5/5 What do you like best about Verint Channel Automation? What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously. It allows you to schedule the publications so that they are published at a specific time more oriented with the campaign. It allows us to organize messages in a queue to give a timely response to customers and thus improve the interaction with our users and generate a better reading of our brand.It allows us to monitor the traffic of social networks in real time and we can see what is the compartment of our customers and know what we should focus on. Review collected by and hosted on G2.com. What do you dislike about Verint Channel Automation? In its operation is very good but has some opportunities for improvement that I think you should attend to continue to grow and innovate does not allow more than one application of the same platform, I think this is a disadvantage because you should think about the possibility that you have to work with more than one of these platforms at the same time. Review collected by and hosted on G2.com. Recommendations to others considering Verint Channel Automation: I recommend conversocial because it is one of the best tools when managing communication through networks. It shows that it is an application that is constantly looking to innovate and that's why I recommend it. Review collected by and hosted on G2.com. What problems is Verint Channel Automation solving and how is that benefiting you? It has allowed us to better manage our social networks and improve our interaction with customers, we have reduced response times and we do not leave anyone pending or waiting. Really fascinating how we improve customer service indicators as a result of using this application. Review collected by and hosted on G2.com. Show More 7/11/2019 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Channel Automation? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Channel Automation ](https://www.g2.com/products/verint-channel-automation/discussions/new) GU Guest User • Last activity over 1 year ago What is Verint Case Management Enterprise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) GU Guest User • Last activity over 1 year ago What is Verint Messaging used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-messaging-used-for) [ View all Discussions ](https://www.g2.com/products/verint-channel-automation/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-channel-automation/pricing) ##### ##### Verint Channel Automation Features Process Mentions Tickets Macros Channels Social Live Chat Text Insight Surveys Reporting Visitor Activity Monitoring & Listening Social Measurement Influencer Identification [ View More Features ](https://www.g2.com/products/verint-channel-automation/features) ##### Categories on G2 [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for continuous integration and automated testing](https://www.g2.com/discussions/best-tools-for-continuous-integration-and-automated-testing)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications) [What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board)[Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[Pros and Cons Details](https://www.g2.com/products/verint-channel-automation/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)