Verint Channel Automation Reviews & Product Details

So easy to see all details and filter - seeing followers, bans, etc. Review collected by and hosted on G2.com.

Hold queue still needs work - also more platforms need added. Review collected by and hosted on G2.com.

I enjoy being able to see all previous messages from the user Review collected by and hosted on G2.com.

I do not like that you are um able to change the close reason after a case has closed. Review collected by and hosted on G2.com.

It integrates well with Zendesk and allows for a more seamless workflow Review collected by and hosted on G2.com.

The turnover of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year. Review collected by and hosted on G2.com.

Conversocial is very good at separating out the bits we actually need from the customer conversations with their rules engine. This allows us to get right to the heart of customer concerns before they escalate into serious issues. As a company that deals with emotive occasions, this is an important ability for us, allowing us to keep customers from becoming detractors. Review collected by and hosted on G2.com.

It would be great if we had more immediate control over rules with the ability to add and remove. It would also be great if we could create our own reports using widgets, rather than having to rely on standard options. Review collected by and hosted on G2.com.

I liked that I was able to assign questions to specific team members in order to create efficiencies when responding on social. Review collected by and hosted on G2.com.

Downside was the categorizing the positive sentiment from the negative. It wasn't always accurate to help provide insight for analytics Review collected by and hosted on G2.com.

Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks for Marketing purposes, providing writing tools to improve the result. Review collected by and hosted on G2.com.

Conversocial has training modules of the platform in which it is difficult to collaborate if what is desired is to rewrite responses. Allowing users to have certain influences and this aspect could greatly improve the performance of Conversocial. In addition, this platform has certain limitations in certain aspects of social administration, such as monitoring, publication and reports. Review collected by and hosted on G2.com.

Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us regarding any issue. Due to its simplicity and ease of use, Conversocial stuck to me above another social media software. Review collected by and hosted on G2.com.

Conversocial does not allow to ban one user across all websites. It would be nice if they could add a feature to do this with just one click, as it takes too much time to do it manually. Also, as social media interactions take place at any time, it would be nice if Conversocial's had an app to quickly access from my smartphone. Review collected by and hosted on G2.com.

I love working with Conversocial because it allows me to have at hand all the necessary tools to give the client an incredible attention experience. I like Conversocial because it gives the brand the opportunity to unify all its social networks on the same platform and be able to occupy greater ground when reaching the potential client. I like it because it generates an analysis report of all the interactions with the clients, you can also group all the messages, comments, and questions of the users in the same tray and you can solve one by one until leaving the tray empty. Review collected by and hosted on G2.com.

An opportunity for improvement that I would love to see in Conversocial is that I had a trial version with all its benefits, so that at the time of inquiring between applications we can see how powerful this platform is. Review collected by and hosted on G2.com.

You’re able to choose between different levels of management, so managers are able to set limitations on different ability levels within specific teams, and they can even edit responses when it’s needed. Besides, you can use tags and filters very easily with some shortcuts, which help you to assign a tag to an item and pull up each of the tags within the platform or open up an external report. It’s amazing because it prioritizes audience conversations based on specific keywords and phrases. Review collected by and hosted on G2.com.

If you have to handle too many posts (I'd say more than 100), it can be confusing because it will only show 20 per page, and longer messages will not be shown completely. Although this is not a big issue, I hope it could improve. Also, I would like to be able to tag users from Conversocial but it’s not possible. Review collected by and hosted on G2.com.

What I like the most about Conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously. It allows you to schedule the publications so that they are published at a specific time more oriented with the campaign. It allows us to organize messages in a queue to give a timely response to customers and thus improve the interaction with our users and generate a better reading of our brand. It allows us to monitor the traffic of social networks in real time and we can see what is the compartment of our customers and know what we should focus on. Review collected by and hosted on G2.com.

In its operation, it is very good but has some opportunities for improvement that I think you should attend to continue to grow and innovate. It does not allow more than one application of the same platform, which I think is a disadvantage because you should consider the possibility of working with more than one of these platforms at the same time. Review collected by and hosted on G2.com.