I really like the ease of creating interactive flows without the need to program. The visual editor is very intuitive and allows me to design personalized experiences quickly. I value the advanced segmentation that Userpilot offers, as it allows me to display specific content based on user behavior. I also appreciate how I can build tooltips, modals, and hotspots just by dragging and dropping elements, greatly speeding up the process. The ability to create different flows for new and experienced users, or according to industry or company size, makes each experience relevant and non-intrusive. Review collected by and hosted on G2.com.

The price can be high for small startups or teams with a limited budget. I would also like the Page_Down design customization options to be more advanced, as sometimes the default styles do not perfectly fit our brand. Additionally, the learning curve for advanced features like custom events can be steep. Review collected by and hosted on G2.com.

I love how Userpilot allows us to create personalized, code-free in-app experiences that guide users seamlessly. Its intuitive interface makes designing onboarding flows, tooltips, and feature announcements quick and easy. The analytics are insightful, helping us understand user behavior and optimize engagement. Userpilot's personalized onboarding tailors the experience based on user behavior, ensuring new users quickly understand key features. Contextual tooltips guide users exactly when needed, reducing confusion and support queries. Feature announcements highlight updates or underused functionality, boosting adoption. The initial setup was straightforward and user-friendly, with guided tutorials making it easy to create onboarding flows without coding. Review collected by and hosted on G2.com.

Userpilot is powerful, its reporting and analytics could be more detailed and customizable. Some advanced features have a slight learning curve, which can slow down initial adoption for new team members. Additionally, creating highly complex onboarding flows can feel a bit restrictive compared to fully custom-coded solutions. Improving flexibility and providing more granular analytics would make the platform even more effective. Review collected by and hosted on G2.com.

The ease of being able to run various formats of contact with users without development Review collected by and hosted on G2.com.

There may be some bugs regarding the number of responses to a form, participants in an onboarding, etc. Review collected by and hosted on G2.com.

I love that Userpilot allows me to create tooltips, banners, checklists, and modals without needing engineering help, which empowers my team to launch in-app guidance quickly. I really appreciate the precise targeting feature, as it lets me tailor messages and guidance based on user actions, attributes, and lifecycle stage, ensuring users receive relevant and timely interactions, not generic pop-ups. The installation was straightforward and quick, enabling us to start building in-app experiences immediately. Additionally, Userpilot offers much better control over behavior-based and lifecycle targeting than our previous solutions, which has significantly improved the relevance of our tours and modals. Review collected by and hosted on G2.com.

I find the limited design customization without CSS a bit restrictive. While the UI is clean, deep customization like exact positioning, advanced styling, and animations require using custom CSS. I think more native styling controls in the editor would help teams match their brand without extra effort. Review collected by and hosted on G2.com.

Intuitive user interface, comprehensive set of features. Very responsive support. It's fairly easy to add custom tracking. Review collected by and hosted on G2.com.

I am not a big fun of how to set up funnels. It's still a product in development, although fairly mature. Review collected by and hosted on G2.com.

I love how Userpilot makes it easy to create in-app experiences without coding. The flexibility to target specific user segments really stands out because it allows us to quickly test and refine onboarding flows. The product tours and interactive tooltips are my favorite features since they help users learn by doing. The segmentation feature is very handy for delivering personalized experiences. The analytics are great for understanding what’s working and what isn’t, which gives us strong control over the user journey. In-app checklists help drive feature adoption step by step, and event tracking is vital for understanding user behavior. Userpilot also helps reduce confusion by guiding users step by step inside the product, and it reduces our dependency on engineering for small in-app changes. Review collected by and hosted on G2.com.

One area that could be improved is the reporting, which sometimes feels limited for deeper analysis. The UI can feel a bit crowded when managing multiple flows. Advanced customizations may require more trial and error than expected. Occasionally, there’s a slight delay when publishing changes. Review collected by and hosted on G2.com.

serpilot makes it easy to design and deliver in-app experiences without relying on developers, which allows me to quickly create onboarding flows and highlight specific features. The no-code flow builder, contextual tooltips, and product tours are intuitive and flexible, making it simple to customize experiences as product needs evolve.

I particularly value the targeting and segmentation capabilities, which let us tailor experiences for different user groups and make onboarding feel more personalized. The analytics are also helpful, providing clear insights into how users interact with the interface and which flows are most effective.

Setup was straightforward, and we were able to launch our first onboarding experience quickly with minimal developer involvement. The customer support team is also excellent—they are responsive and always available to help with questions or clarifications. Overall, I find Userpilot both powerful and user-friendly and would rate it a 10 out of 10. I would confidently recommend this tool over others available in the market today. Review collected by and hosted on G2.com.

While Userpilot is generally easy to use and powerful, there are times when more advanced customization options would be helpful, particularly for fine-tuning the design and behavior of complex flows. Some analytics and reporting views can also feel limited when trying to answer more detailed questions about user behavior, which occasionally requires additional manual analysis. That said, these are relatively minor compared to the overall value the tool provides. Review collected by and hosted on G2.com.

Userpilot has a really intuitive way of creating onboarding tours. Also collecting user feedback through the NPS function is easy to customise and gather. User activity data that can be collected is an invaluable function.

Support is really professional and efficient. Review collected by and hosted on G2.com.

Nothing at this point. Support is really doing a good job if any problems arise. Review collected by and hosted on G2.com.

I liked the simplicity of Userpilot the most. The dashboard felt clean and the onboarding features were easy to follow. I appreciated how structured the platform feels, with onboarding elements that are logically placed. This makes it easier to understand how user guidance can be implemented inside a product without overwhelming the user. During my evaluation, Userpilot helped demonstrate how onboarding issues can be handled better, making it easier to guide users inside the product so they don’t feel lost when using features for the first time. The initial setup felt simple enough to get started, with the basic setup being easy to follow. Review collected by and hosted on G2.com.

During evaluation, I felt that pricing might be a concern for small teams or learners. Some advanced features also seem to have a learning curve, which could take extra time to explore properly. Review collected by and hosted on G2.com.

I use Userpilot primarily for educational and onboarding emails. It helps me guide users through features step by step, share helpful tips at the right time, and improve engagement with learning-focused email flows. What I like most about Userpilot is how easy it is to create personalized, behavior-based onboarding and educational experiences without needing technical help. The ability to trigger emails and in-app guidance based on user actions makes the learning journey feel timely and relevant. Userpilot's integration with product analytics and CRM systems helps me align user behavior data with educational email campaigns. The initial setup was fairly smooth and straightforward, with basic onboarding flows and educational emails being easy to configure. Review collected by and hosted on G2.com.

Some advanced customization options can feel limited when trying to fine-tune complex email designs or highly specific user segments. There's also a bit of a learning curve at the beginning, as the platform offers many features that can take time to fully understand. Review collected by and hosted on G2.com.