--- title: Userpilot Reviews meta\_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1009 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1009 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Userpilot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. [(293 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800687&qs=pros-and-cons#reviews) Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. [(182 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799667&qs=pros-and-cons#reviews) Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. [(165 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800034&qs=pros-and-cons#reviews) Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. [(158 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799059&qs=pros-and-cons#reviews) Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. [(156 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800009&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. [(108 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799350&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. [(93 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801605&qs=pros-and-cons#reviews) Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. [(62 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799913&qs=pros-and-cons#reviews) Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. [(42 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1798779&qs=pros-and-cons#reviews) Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. [(38 mentions)](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801454&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userpilot ##### 1. Ease of Use Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. [ See 293 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800687&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you like about Userpilot? I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effec ##### 2. Intuitive Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. [ See 182 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799667&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Melinda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melinda M.") MM Melinda M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for improving client experience and training" What do you like about Userpilot? Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, wh ##### 3. Easy Setup Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. [ See 165 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Sven B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sven B.") SB Sven B. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Tool with Excellent Support" What do you like about Userpilot? I like that Userpilot is a complete package, providing opportunities to combine multiple features like using survey results to segment users and targe ##### 4. Customer Support Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. [ See 158 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799059&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Melinda M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melinda M.") MM Melinda M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for improving client experience and training" What do you like about Userpilot? Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, wh ##### 5. Helpful Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. [ See 156 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1800009&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support, User-Friendly with Growth Potential" What do you like about Userpilot? I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you like about Userpilot? I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effec ### 5 Cons or Disadvantages of Userpilot ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. [ See 108 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799350&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rich Feature Set and Fantastic Customer Service" What do you dislike about Userpilot? As there are so many features, a casual user can sometimes get overwhelmed and has to spend time understanding what is best for the problem they are t ![Motasem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motasem A.") MA Motasem A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Flow Builder with Outstanding, Fast Support" What do you dislike about Userpilot? The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Addi ##### 2. Steep Learning Curve Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. [ See 93 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801605&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rich Feature Set and Fantastic Customer Service" What do you dislike about Userpilot? As there are so many features, a casual user can sometimes get overwhelmed and has to spend time understanding what is best for the problem they are t ![Motasem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motasem A.") MA Motasem A. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Flow Builder with Outstanding, Fast Support" What do you dislike about Userpilot? The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Addi ##### 3. Limited Customization Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. [ See 62 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1799913&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia R.") NR Nadia R. Mid-Market (51-1000 emp.) 4.5/5 "Driving Feature Adoption, User Engagement and Data-led Decisions" What do you dislike about Userpilot? Userpilot is a great tool, but it could be even better with more customizable reporting, advanced filtering. Also, the ability to upload a DL for emai ![Filo Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Filo Q.") FQ Filo Q. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive Onboarding with Seamless Integration" What do you dislike about Userpilot? While my overall experience with Userpilot has been very positive, there are a few areas that could be improved. The reporting and analytics, although ##### 4. Limitations Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. [ See 42 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1798779&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Powerful User Insights, Needs Better Export Tools" What do you dislike about Userpilot? Exporting and measuring data could be better. For example, we look at CSAT every month with a survey, specifically we measure the average CSAT, and ou ![Mohamed E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed E.") ME Mohamed E. Enterprise (\> 1000 emp.) 5.0/5 "the software is simple and easy to use" What do you dislike about Userpilot? i have to copy flow by flow instead of copying them by bulk ##### 5. Expensive Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. [ See 38 mentions ](https://www.g2.com/products/userpilot/reviews?filters%5Bsentiment_snippet%5D=1801454&qs=pros-and-cons#reviews) See Related User Reviews ![Safiyya I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Safiyya I.") SI Safiyya I. Mid-Market (51-1000 emp.) 4.0/5 "Elevates User Experience with Customization" What do you dislike about Userpilot? I would like to see more flexible pricing tiers for scaling startups to make it more accessible as usage grows. ![Darnisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darnisha L.") DL Darnisha L. Small-Business (50 or fewer emp.) 3.0/5 "Powerful No-Code Onboarding, but Customization and Analytics Need Work" What do you dislike about Userpilot? Some downsides of Userpilot are its limited customization options, learning curve for advanced features, and relatively high cost. Users also report t ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/6/2026 "Empowers Teams with Flexibility, But Room for Improvement" 3/5 What do you like best about Userpilot? The primary value of Userpilot is the reduction in developer dependency. It allows our team to deploy user assistance and in-app surveys without needing to commit engineering resources. The ability to toggle flows on and off instantly provides a level of control that would otherwise require a full deployment cycle. Review collected by and hosted on G2.com. What do you dislike about Userpilot? The design of the flow builder is not user-friendly and feels counter-intuitive. Both myself and our designer find the process of building and navigating steps to be clunky; linking elements together is far more difficult than it should be. The interface lacks a logical flow, making it a frustrating experience to map out complex user journeys. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? The primary problem Userpilot solves for us is developer dependency. Previously, any attempt to add user assistance or launch a survey required a developer's time and a formal sprint cycle. By moving these tasks into a no-code platform, our product and design teams can now deploy guides and walkthroughs autonomously. We are also seeing a significant benefit from the survey functionality. It allows us to trigger contextual feedback loops (like NPS or feature-specific questions) in real-time. The ability to review this feedback immediately and toggle flows on or off based on user responses gives us an agility we didn't have before. While the internal process of building these flows is often frustrating and the UI is clunky, the outcome—having live user assistance and a steady stream of survey data without taxing our engineering team—is the main benefit we get from the system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/19/2026 "User-Friendly with Powerful Modals, Needs More Control" 4/5 What do you like best about Userpilot? I like Userpilot's ease of use which makes working with it straightforward. I also enjoy a lot of the interaction tools like modals and pop-ups, although I wish there was a bit more control over them sometimes. The initial setup for Userpilot was pretty straightforward, as the developers simply followed the documentation. Review collected by and hosted on G2.com. What do you dislike about Userpilot? I do wish we had the ability to control the modal a little more. Some require you to have a button but you cannot remove it and it must be kept. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot to track user activations and activity, helping identify shortcomings in our Diesel Laptops SaaS to improve them from the data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mark E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark E.") ME Mark E. Customer Support Small-Business (50 or fewer emp.) 5/4/2026 "Easy to Use Once You’ve Explored the Platform" 4/5 What do you like best about Userpilot? Ease of use after you've explored the platform. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Sometimes I wish it was a little more intuitive. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Userpilot is tracking events so that we can use for reporting or forecasting. Userpilot is also used to onboarding of new members. It has been very helpful in providing out members with information at their fingertips. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![fabrina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "fabrina N.") FN fabrina N. 1/20/2026 "Great Tool for In-App Training and Communication" 5/5 What do you like best about Userpilot? I use Userpilot mainly to communicate release notes and provide in-app training for our users. It helps us guide users through new features, onboard them more effectively, and deliver contextual messages directly inside the product. What I like the most is the flexibility it offers to create in-app flows and keep them updated over time. It allows the team to edit and make quick notes visible to the user within minutes, which is great for fast communication. I also appreciate that it allows us to track all of the user data and behavior. Additionally, the service support is amazing. Review collected by and hosted on G2.com. What do you dislike about Userpilot? n/a Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot to communicate release notes and provide training. It helps us guide users through features, onboard them effectively, and deliver messages in-app. It lets us update flows quickly, track user behavior, and communicate fast without releases. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Radhika A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika A.") RA Radhika A. Manager Enterprise (\> 1000 emp.) 1/19/2026 "Effortless Onboarding with Powerful Visual Tools" 4.5/5 What do you like best about Userpilot? I like Userpilot because it lets us handle in-app onboarding without any need for development. I really appreciate being able to build walkthroughs and tooltips without writing code, making it much simpler. What I love the most is the visual editor, allowing me to create guides directly on top of my app's UI, which is extremely helpful. The 24/7 help center is also a big plus since it resolves any problems that come up. Review collected by and hosted on G2.com. What do you dislike about Userpilot? When I was starting and creating toolkits, I didn't get any live support. It would be best if live support was added or enhanced for newbies. Also, the initial setup would be easier if there was a live preview. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot to handle in-app onboarding without development. It lets us build walkthroughs and tooltips, solving developer issues by allowing guide creation without code. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Marian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marian G.") MG Marian G. Product Marketing Manager Mid-Market (51-1000 emp.) 10/9/2025 "Userpilot completely transformed our in-app experience and product analytics" 5/5 What do you like best about Userpilot? What I appreciate most about Userpilot is how effortlessly I can create in-app experiences—such as banners, modals, tooltips, slideouts, and checklists—without needing to write any code. The visual editor is straightforward and easy to use, the targeting options are highly accurate, and the analytics provide a wealth of detailed insights. Userpilot brings together engagement, UX, and product analytics in a seamless way, offering us all the tools necessary to understand and support our users in real time. The data dashboards, including funnels, paths, retention, and feature usage, offer complete visibility into our product’s performance. Review collected by and hosted on G2.com. What do you dislike about Userpilot? There’s a slight learning curve when exploring all the triggers, segments, and conditions for the first time. Occasionally, previewing complex flows can show minor differences compared to how they appear in production — nothing major, but worth noting. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Userpilot has helped us bridge the gap between product usage data and user experience. Before using it, we struggled to understand how customers interacted with our platform and where they were dropping off. Now, with Userpilot, we can track behavior, trigger personalized in-app messages, and guide users step-by-step through key features. It has drastically improved feature adoption, reduced support tickets, and increased user retention. The ability to combine analytics, onboarding, and feedback in one place saves us countless hours and gives us a clear understanding of what drives engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from Pop Up ![Patrick T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick T.") PT Patrick T. Chief Product Officer Small-Business (50 or fewer emp.) 1/28/2026 "Intuitive, Easy to Implement, and Packed with Essential Data" 5/5 What do you like best about Userpilot? Its intuitive to use, the chrome extension works perfectly, implementation is easy, customer support is kind and open, it gives loads of important and neccesary data to me as a chief product officer Review collected by and hosted on G2.com. What do you dislike about Userpilot? If i have to say something, the only thing i can think of is, that it can be overwhelming to be let loose in userpilot without someone to guide you. But thankfully the userpilot team is always ready to help. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? It allows me to track my users, and better understand them, so I can deliver an even better product experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SS Sonika S. Program Manager Enterprise (\> 1000 emp.) 12/2/2025 "Insightful Analytics That Elevate Product UX" 5/5 What do you like best about Userpilot? The built-in analytics and usage tracking help me understand how users engage, which features are adopted, and where they drop off — a big plus for improving product UX. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Costs can scale up — as monthly active users or event volume grows, pricing may get steep. That makes Userpilot more suitable for established products rather than very early-stage startups on tight budgets. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Userpilot works really well when I want to: Onboard users quickly and effectively without heavy developer involvement. Segment users and deliver personalized onboarding or feature-promotion flows. Track how users use your product, identify friction points, and iterate based on data. Collect feedback via surveys or NPS inside the app. Run experiments (A/B testing) to optimize onboarding or engagement flows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KN Kwally N. Customer Lifecycle Marketer Mid-Market (51-1000 emp.) 12/19/2025 "User-Friendly Platform with Insightful Analytics" 4.5/5 What do you like best about Userpilot? Userpilot is incredibly user-friendly. I primarily use it to create one-step flows that help promote new templates or highlight specific areas on our platform. I also like the ability to create banners to share important updates, like shipping cut-off dates. As we only started using Userpilot a few weeks ago, I've reached out to Customer Support twice. They were super friendly and resolved my issues very quickly! Additionally, Samantha from the Implementation team has hosted weekly calls which have been especially valuable for setting up the platform and learning how to perform tasks such as tagging events. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Firstly, the auto-translation feature doesn't work very well. It doesn't remove the original English text, struggles with bold formatting, and frequently introduces random punctuation into the translated content. Secondly, when you schedule a flow it can only be on the hour. For example, if it is 10:05am, I have to wait until 11am for it to go live. While it is possible to schedule a flow immediately if I don't specify an end date, I always need to set end dates because I manage many pop-ups that end at different times and I don't have the capacity to go through and end them all when it is time. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? We needed a way to calculate the ROI of our communications by tracking the conversion rate for each pop-up. On our previous product experience platform, calculating the CTR was both challenging and time-consuming, which led us to switch to Userpilot. With Userpilot, it's much easier to see goal completions and dismissal rates for each pop-up, which has saved me a significant amount of time. Another feature I appreciate is the ability to exclude specific users from our analytics. This has been particularly helpful since we have many internal accounts that we don't want included in our conversion data. Our old platform didn't allow us to exclude these users, which was another key reason for our move to Userpilot. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/17/2025 "A Flexible, No-Code Platform for Driving Product Adoption and Better Onboarding" 5/5 What do you like best about Userpilot? Userpilot makes it easy to design in-app experiences that actually feel helpful rather than intrusive. The no-code builder allows non-technical teams to quickly create onboarding flows, tooltips, and feature announcements without relying on engineering. I especially like how flexible the targeting and segmentation are—it’s straightforward to show the right message to the right user at the right time. The analytics and event tracking also make it easy to understand user behavior and iterate on experiences based on real data. Review collected by and hosted on G2.com. What do you dislike about Userpilot? While Userpilot is very powerful, there can be a learning curve when first setting up more advanced flows or deeply customized experiences. Some reporting and segmentation options could be more intuitive, and it occasionally takes experimentation to get everything configured exactly the way you want. Additionally, certain advanced capabilities may require higher-tier plans, which can be a consideration for smaller teams. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Userpilot solves the challenge of driving product adoption and improving onboarding without heavy engineering effort. It helps us guide users through key features, reduce confusion, and encourage activation directly inside the product. As a result, we’ve seen better feature adoption, fewer repetitive support questions, and more confidence that users are getting value faster. This has a direct impact on retention and overall customer satisfaction. Review collected by and hosted on G2.com. 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