I really enjoy using Userpilot because it's very easy to use and it captures so much data, which is incredibly helpful. The customer experience team is also excellent, as they are very knowledgeable and helpful. Review collected by and hosted on G2.com.

We have no complaints. Review collected by and hosted on G2.com.

The individual features of Userpilot are easy to use. When we use many of them together, they create a powerful matrix of information about our users, while also providing helpful features for our users. Review collected by and hosted on G2.com.

It takes time and effort—and sometimes a bit of trial and error—to get the setup right. There are also some hard limitations that restrict the workflows we’re looking for. Review collected by and hosted on G2.com.

The level of support I receive from the team, since having completed my Onboarding. I have a complex use case, but the support team and my CSM have been wonderful at finding solutions for me Review collected by and hosted on G2.com.

The workflows are sometimes complicated and require their teams support. I would prefer to be able to do more myself, without needing assistance. Review collected by and hosted on G2.com.

I love the depth of analytic tools for user usage on your platform Review collected by and hosted on G2.com.

It would be helpful to be able to sort some lists like in users Review collected by and hosted on G2.com.

I love how many insights we can gather about our customers and their behaviors, as well as how precisely we can target our messaging. It’s very user-friendly, even for non-developers! Review collected by and hosted on G2.com.

I wish we were able to measure the effectiveness of a banner message before and after it’s implemented—for example, comparing how many users had 2FA enabled before we deployed the message versus how many have it enabled now. While we can see how many users click the button in a Userpilot message, we can’t determine how many actually follow through and complete the action and updated the user property. Review collected by and hosted on G2.com.

I like Userpilot because it makes onboarding really easy with simple creation of walkthroughs and tooltips, allowing users to learn the product quickly. The analytics are helpful too, so I can see how people use the product and make improvements. I love how Userpilot lets me guide users with walkthroughs and tooltips so they don’t get stuck or miss anything. The initial setup of Userpilot was pretty easy with an intuitive interface, and creating basic walkthroughs and tooltips didn't require technical help, making getting started smooth. Using Userpilot with our CRM and email tools helps me send messages based on user actions and keeps onboarding connected with other workflows. It has made onboarding smoother and saved our team a lot of time. I would give Userpilot a 9 out of 10 because it’s easy to use, helps improve onboarding, makes the user experience much smoother, and provides reliability. Review collected by and hosted on G2.com.

Userpilot is great, but sometimes it can feel a bit limited when trying to customize more complex flows or designs. I also wish the reporting and analytics were a little more detailed and easier to filter. Review collected by and hosted on G2.com.

I find Userpilot to be a great tool for user onboarding and engagement. It’s easy to use and highly customizable, which helps create smooth in-app experiences. I really appreciate the no-code setup that allows creating personalized in-app experiences without technical complexity. The system is flexible and the user insights are clear, which makes it simple to improve onboarding and user engagement quickly. The insights and analytics are very useful for understanding user behavior. Integrating Userpilot with other tools like product analytics platforms, CRM tools, and customer support software helps create a more complete view of user behavior and improves how we onboard, engage, and support users across the product. The initial setup was fairly straightforward, and the support through documentation and customer service has been solid, making the platform reliable and effective. Review collected by and hosted on G2.com.

Some advanced features have a learning curve, and the analytics could be more detailed. A few more templates and improved guidance for complex use cases would make it even better. One area that could be improved is advanced analytics. More granular event tracking and clearer funnel visualizations would make it easier to understand user behavior in depth. Adding more customization options for reports and the ability to compare different onboarding flows would also be valuable. For advanced features, more step-by-step guidance, in-product tips, and ready-made templates for complex use cases would help users adopt these features faster and get more value from the platform. Review collected by and hosted on G2.com.

I use Userpilot for onboarding and welcome flows for new users, as well as for the resource center. I really find the audience segmentation helpful and easy to use, especially given that our company has different client types with varying levels of access. The support team is great and very responsive, making it easy to work with. Overall, it's easy to use and packed with a lot of features. I appreciate how the resource center allows us to segment who sees what by audience, which is vital for our platform. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I love how Userpilot gives me a lot of control without adding complexity. It's fantastic for quickly building contextual onboarding experiences and targeting the right users at the right moment without having to wait on engineering. The platform helps me move faster in reducing user friction and making data-backed decisions about user experiences. I really appreciate that everything is focused on helping users reach value faster, with analytics that clearly show what's working. It saves time, reduces guesswork, and lets me improve the product experience based on real user behavior. Review collected by and hosted on G2.com.

One area where Userpilot could improve is flexibility around advanced customization and reporting. While it covers most core onboarding needs well, certain deeper UI customizations and more granular analytics sometimes feel limited without workarounds. As the product scales and use cases become more complex, I occasionally wish for more native options to fine-tune experiences or slice data in greater detail. It’s not a blocker, but improving these areas would make the platform even stronger for teams that want deeper control and insight. Review collected by and hosted on G2.com.

I really like how Userpilot helps with product adoption and streamlines the user onboarding experience for complex web-based applications. The action-based interactive walkthroughs are driven by user actions, which is a big plus as it prioritizes learning by doing. I also appreciate the input, processing, and feedback mechanisms offered by the platform. The Resource Center is a fantastic central hub for self-service, allowing users to access help articles easily. Overall, I would definitely give Userpilot a 10 out of 10 and recommend it to friends or colleagues. Review collected by and hosted on G2.com.

The charging model where charges are based on all monthly active users on the platform can lead to high costs, especially for those who interact with Userpilot flow. The initial setup of Userpilot wasn't easy at all and presented many challenges before it took off. Review collected by and hosted on G2.com.