I like how Userpilot simplifies onboarding and user engagement, making it easy to use and flexible. It's had a measurable impact on activation rates. I also appreciate the ability to maintain brand consistency by customizing colors, fonts, and layout, making onboarding elements feel like a natural extension of the product. The no-code onboarding capabilities, advanced segmentation, and analytics made Userpilot the right choice for my team. Setting up required minimal technical help, and I could create most flows and tooltips using the no-code editor, which saved developers time. The integrations with tools across marketing, analytics, and customer success make it easy to deliver personalized, context-aware in-app guidance. Review collected by and hosted on G2.com.

The resource center feature works well, but offering more layout and customization flexibility would allow my team to tailor it even more to their brand and user needs. Review collected by and hosted on G2.com.

I use Userpilot to build in-app guidance and onboarding flows because it's easy to use, flexible, and helps me improve user engagement and feature adoption without technical problems. I really like the independence it gives me because I can quickly adjust onboarding flows or messaging without waiting for development cycles, keeping experimentation moving at a good pace. User behavior changes over time, especially after feature updates, so being able to modify flows instantly means I can adapt onboarding to reflect new features or workflows without delaying releases. Setting up Userpilot is very easy because I can build, target, and publish experiences on my own, which makes the process very efficient. Review collected by and hosted on G2.com.

While the analytics are useful, having more customizable dashboard and report configurations would make the performance analytics more efficient. Review collected by and hosted on G2.com.

I like that Userpilot is a complete package, providing opportunities to combine multiple features like using survey results to segment users and target specific elements towards them. I appreciate the built-in dashboards and custom-made reports for analyzing user data and the features that optimize the user experience such as tutorials, tool-tips, and a resource center. The customer support is outstanding, answering quickly, and assisting with data migration. I also find the setup relatively easy, although it required some slight changes in our code-base. Review collected by and hosted on G2.com.

I find it inconvenient that the feature to share specific reports outside Userpilot isn't available for all relevant standard reports, so I still have to manually create and send some monthly reports. Also, while there's a staging environment to test some settings before applying them, it's not available for all features. For instance, the resource center lacks a way to test things once deployed to production. Review collected by and hosted on G2.com.

I really like Userpilot's intuitive UI and low learning curve. The product's strong and solid analytics and user journey visibility offer more than enough insight for most product growth and feature adoption use cases. Being a startup, it's the perfect combination of analytics, in-app guidance, and one platform at a very good value compared to enterprise-heavy alternatives. Their customer success team and implementation team are fantastic, very responsive, and I'm always very happy with them. It was very easy to set up with a quick implementation from the engineering side. I appreciate how it empowers product and non-technical teams to make changes and put out content easily. It's amazing how fast it allows us to iterate and move with any release. Plus, the segmentation capabilities are strong and flexible, enabling targeted messaging based on user behavior and custom attributes. Review collected by and hosted on G2.com.

I think the part that I am not very clear on is whether there are any AI-powered capabilities in Userpilot if there are any. I'm not sure if I'm fully aware of them. Review collected by and hosted on G2.com.

The product has a rich feature set which allows us to think out of the box even when our own underlying systems are restrictive. This allows us to solve problems that we've never been able to do before and understand a lot more about our users.

The customer service is fantastic. There is always a useful help article or support from an agent. Customer success lead Lauren is very knowledgeable and understands our business and problem set extremely well.

We have found that integration is easy to use as well, to help us segment and understand our customers more easily. Review collected by and hosted on G2.com.

As there are so many features, a casual user can sometimes get overwhelmed and has to spend time understanding what is best for the problem they are trying to solve. Our customer success team has been fantastic in helping us understand what the best course of action to take is. Review collected by and hosted on G2.com.

I use Userpilot as part of our product-led growth strategy, helping boost activation and retention while also deepening feature engagement without solely relying on external communication channels. I really appreciate the built-in analytics; being able to track completion rates and engagement within the same platform helps me measure performance and refine experiences based on actual user data. The initial setup was very easy, allowing me to go from setup to launching my first in-app flow in a relatively short period. Review collected by and hosted on G2.com.

The experimentation tools are useful, but I wish there were more robust and integrated A/B testing features. Setting up experiments currently feels manual, and having a dedicated A/B test wizard to guide users through choosing variants, setting goals, and defining sample sizes would make experiments more accessible. Review collected by and hosted on G2.com.

I use Userpilot to segment users based on behavior and profile or lifecycle stage and deliver targeted in-app experiences. I really value the built-in analytics; being able to track flow completion rates and user engagement directly within the platform helps me optimize onboarding based on data rather than assumption. The setup process was aided by clear documentation and in-app guidance; whenever I had questions, resources were easy to find, which made the onboarding experience smooth. My team switched from Appcues to Userpilot because while Appcues worked well for basic onboarding, we needed more advanced segmentation and analytics, and Userpilot gave us better targeting flexibility and more control over personalization. Review collected by and hosted on G2.com.

Managing a large number of flows can feel less streamlined at times. Enhanced organization tools such as tagging and folder hierarchies or bulk actions would make it easier to maintain clarity as the number of experiences grows. Review collected by and hosted on G2.com.

Communications via userpilot, such as information sharing and onboarding, greatly help the design and product teams evolve the product without needing the tech team. Review collected by and hosted on G2.com.

Difficult to use, doesn't have a Brazilian Portuguese language option, and is complex to configure and understand. Review collected by and hosted on G2.com.

I appreciate how Userpilot helps me collect in-app feedback and conduct NPS surveys, which are essential for understanding user satisfaction and identifying friction points in the product experience. I value the ability to personalize messaging through segmentation and behavioral targeting, ensuring users see content relevant to their role and usage. What stands out to me the most is the level of customization available; I can match in-app experiences to our brand style, making them feel native rather than intrusive. Userpilot also empowered our product and customer success teams to implement onboarding flows independently, without relying on engineering, which I find incredibly beneficial. Review collected by and hosted on G2.com.

I would like to see more flexible pricing tiers for scaling startups to make it more accessible as usage grows. Review collected by and hosted on G2.com.

I love the strong combination of features that Userpilot offers. The ability to use analytics alongside features like in-app surveys, tutorials, and emails makes it a very powerful tool. I really appreciate how, when someone gives a bad review on a CES survey, I can look at the screen recording to see what is frustrating them. Support from Userpilot has always been very good, which helped us with the unique requirements in our software. Review collected by and hosted on G2.com.

I think mostly the inconsistency. For example: you can plan when a survey should go live, but you cannot plan when your changes in the resource center go live. Or you cannot test the resource center in the staging environment, but you always have to do that in production. Another specific thing is that you can use global throttling only on page-based surveys and not for event-based surveys. I find that strange. Why call it global throttling then? I want to make sure that my users do not get survey-fatigue. I find that more important than gathering feedback. And also in the analytics I am sometimes limited when making a dashboard for surveys for example. Review collected by and hosted on G2.com.