I really like Userpilot because it's a user-friendly platform and quite intuitive. I can create my own dashboards and find any information I need regarding platform adoption. This functionality helps me on a daily basis as I can check the dashboards I’ve saved and created before meetings with clients. Additionally, it allows me to stop taking blind decisions. I now have data and analytics to back me up in understanding user utilization. Userpilot offers more user analytics, making it easier for me to navigate the platform. The initial setup was very easy and nothing was complicated. Review collected by and hosted on G2.com.

I'm happy with the platform, nothing to complain about. It's bringing information I didn't have access before. Review collected by and hosted on G2.com.

I like that Userpilot is an easy-to-implement tool and that it can integrate with many tools like CRMs. It helps me receive direct feedback from users, which is sometimes difficult to obtain. The tool is constantly updated, they are always looking for ways to improve the platform, which means there are always new things. The communication tools are phenomenal and the team that has accompanied us has been fantastic, always available to help us resolve doubts, questions, and problems, as well as receive feedback. The documentation is also very useful, unlocking many processes when I need it. Review collected by and hosted on G2.com.

There are times when we have had problems with the data, such as it not reading certain events, or we have no way to obtain the data in CSV because when it is downloaded it does not arrive in the email. Review collected by and hosted on G2.com.

I like the Userpilot web interface because it is very intuitive in all the functionalities it offers. I also appreciate the excellent customer service and how the pay-per-user model allows me to calculate costs much more easily. Additionally, it allows me to act quickly without having to go through the backend team, facilitating the management of growth and product tracking independently. Review collected by and hosted on G2.com.

Having greater customization or options in the dashboards and in the way I can model the data, since everything is so abstracted, if what I need is not within the flow designed by your team, it becomes complex to achieve it. It would be useful to have many more visuals available and an SQL console that allows me to model the data in a better way or something similar to Power BI's DAX. Review collected by and hosted on G2.com.

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

There are many great insights that are available to us about our platform users and product adoption. It helps educate our future strategies and provides more context to the data we are already seeing. Review collected by and hosted on G2.com.

We do wish there were more mobile capabilities, but the team has expressed that they are working on expanding these in the future. Review collected by and hosted on G2.com.

I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform offers a good level of features and seems to be growing rapidly without adding extra cost. I also get significant value from our customer success manager and their live chat team, who help us do things we couldn't manage before. Being time-poor, knowing that help is just a minute away and that they'll do all they can to unblock me is invaluable. Review collected by and hosted on G2.com.

The analytics report creation is really confusing for me. Maybe it mirrors other tools I'm not used to, but I find it quite confusing figuring out what I should select for each option. It feels like a busy page where all the things I need to edit are very small or non-prominent. Review collected by and hosted on G2.com.

I like how Userpilot easily connects with our platform and understands who our users and customers are. It allows us to segment and measure them effectively, avoiding the need to manually transfer data and keeping it always up to date. Their customer service is also nice, making interactions smooth and helpful. Review collected by and hosted on G2.com.

Exporting and measuring data could be better. For example, we look at CSAT every month with a survey, specifically we measure the average CSAT, and our flow is the following: going to the survey, selecting the time frame, clicking export, going to my email inbox, clicking their link, which downloads a CSV file, then going to Google Drive, uploading the file there, converting to Google Sheets, and finally entering the Sheets file just to calculate the average CSAT. It could be just a functionality in their webpage, along with more analytical functionality in surveys. Review collected by and hosted on G2.com.

I researched and compared eight Digital Adoption Companies, and by far UserPilot offered the most functionality at a fraction of the cost. The sales process was professional and never pushy. Building user flows is straightforward and easy to follow. Implementation was also smooth, and the new product enhancements allow us to continue growing our utilization. Review collected by and hosted on G2.com.

Analytics felt a bit clunky at first, but they’re manageable once you get used to them. The onboarding was helpful, although the online documentation could be clearer and more complete. Overall, these are minor frustrations compared with the benefits we’re receiving. Review collected by and hosted on G2.com.

I like the versatility of Userpilot; it basically allows me to do almost everything I can think of. The customer success team is great, helping me imagine what's possible and always being there to assist. I have never been blocked for long on any issue because our Userpilot contact is always ready to help, both by email and through weekly meetings. Review collected by and hosted on G2.com.

The integration phase was a bit difficult, and the initial setup required some dev efforts and did not work the first time. The editor could also be slightly improved. Review collected by and hosted on G2.com.

I use Userpilot to improve user onboarding and enhance the overall product experience by creating in-app guidance, product tours, and targeted messages. It helps us reduce user confusion during onboarding, improve feature adoption, and gather valuable user feedback. What I like most about Userpilot is its easy-to-use interface, flexible customization options, and powerful in-app guidance features that allow us to create personalized user experiences without needing technical expertise. The easy interface allows our team to quickly build onboarding flows without coding, its customization options help us tailor experiences to different users, and the in-app guidance ensures users understand features faster, improving engagement and overall product adoption. I would rate Userpilot a 10 out of 10 because it offers strong onboarding features, good customization, and helps improve user engagement. Review collected by and hosted on G2.com.

I think Userpilot could improve by offering more advanced analytics and reporting customization. Also, it could perform smoother when managing complex onboarding flows with many user segments. Adding deeper analytics insights and better performance optimization for large projects would make it easier to track user behavior accurately and manage complex onboarding experiences more efficiently. Review collected by and hosted on G2.com.