--- title: Userpilot Reviews meta_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1007 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1007 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Userpilot Reviews **Vendor:** Userpilot **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,007 ## About Userpilot Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. ## Userpilot Pros & Cons **What users like:** - Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. (293 reviews) - Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. (182 reviews) - Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. (165 reviews) - Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. (158 reviews) - Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. (156 reviews) - Analytics (115 reviews) - Simple (115 reviews) - Positive Experience (114 reviews) - Customization (106 reviews) - Ease of Creation (103 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. (108 reviews) - Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. (93 reviews) - Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. (62 reviews) - Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. (42 reviews) - Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. (38 reviews) - Lack of Guidance (31 reviews) - Poor Reporting (31 reviews) - Limited Features (26 reviews) - Dashboard Issues (23 reviews) - Not Intuitive (23 reviews) ## Userpilot Reviews ### 1. Easy, On-the-spot Product Education for Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Userpilot?** Our platform is quite complex, so it's a huge win that Userpilot lets non-developers like me build training flows and in-app notifications without needing engineering help. Creating a flow is straightforward, but what really stands out is how easy it is to target users based on contact or company data—we had those fields ready, so setup was seamless. Setting up goals and tracking metrics has also been simple but powerful. These insights help us better understand user behavior and translate that into actionable improvements for our product. We’ve been using Userpilot for almost two years now, and it’s been impressive to see how much the tool has evolved. It’s clear that Userpilot is a product that grows with its users—just like our own platform. What’s even more impressive is how rarely we’ve had to reach out to support. As a SaaS provider ourselves, we know how often things can break—but with Userpilot, the experience has been smooth. The documentation has been incredibly helpful, not just for us on the content side, but also for our dev team when integrating it into our system. **What do you dislike about Userpilot?** Personally, the limitation that the builder only works for chrome is a downside, since I mainly use firefox for most things. Aside from that, when I started, our implementation partner helped a lot in understanding the potential of userpilot, but having no templates or samples to start with really did slow us down at the start. **What problems is Userpilot solving and how is that benefiting you?** Client Onboarding and Product Education, Features and App Feedback, Usage Tracking ### 2. Clear Data Visualization and Effortless Configuration **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio O. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Userpilot?** Clear way to show data. Easily configurable. **What do you dislike about Userpilot?** Learning curve to create paths, funnels. **What problems is Userpilot solving and how is that benefiting you?** Understand the real usage of the app. Anticipate user's isssues to maintin engagement ### 3. We started 3years ago for helping our users getting on-boarded and now we do much more. **Rating:** 4.5/5.0 stars **Reviewed by:** Philippe B. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Userpilot?** Simple UI, straightforward use. Our dedicated CSM is very appreciated by the team. UserPilot cover most of our needs as user interaction and is a nice additional touch that hightlight our product strenght. **What do you dislike about Userpilot?** A little bit pricier than orther alternatives. **What problems is Userpilot solving and how is that benefiting you?** We bring tailor-made user documentation for our biggest client directly in-app. We propose appropriate guidance to new users and admins. Have access to insightful product analytics. ### 4. Feature rich and well supported digital adoption and analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Digital Adoption Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Userpilot?** Userpilot allows us to quickly create and publish digital adoption flows to support new features or onboard new users, while increasing adoption and confidence around existing functionality. - Support is excellent, with prompt resolution of any issues and features requests taken seriously. - Simple to segment flows for different user types or companies, as required. - Strong analytics within Userpilot to track flow completion and feature adoption. The addition of surveys, reports, dashboards and session replay is incredibly valuable to maintain a clear view of user interaction and sentiment. - A/B testing to confirm the suitability and success of specific content in driving user behavior. **What do you dislike about Userpilot?** - Flow and resource center management can get a little overwhelming. The ability to add and search by tags would be welcome! - Lacks some of the more advanced flow logic that other tools provide (i.e. start at a certain point if ... or forking flows depending on a user's choice/actions at a certain point). **What problems is Userpilot solving and how is that benefiting you?** Userpilot allows us to increase user awareness and confidence around added and existing functionality. It also allows us to contextually surface other useful content (i.e. documentation or videos) at the right time for our users. We have recently used Userpilot to successfully deploy customer onboarding for two of our products, with the aim of familiarizing our users with those products before they receive further training. We are currently trialing session replay, and so far it looks like a very strong tool for understanding user behavior and investigating any issues that users encounter. ### 5. Perfect In-App Communication Channel to Drive Adoption & Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Userpilot?** Userpilot has quickly become a foundational part of how we drive product adoption and collect feedback through our platform. Its no-code builder is fantastic and makes it incredibly easy for us to create highly-targeted in-app messages that look native to our UI and trigger based on user interaction/behavior. Perhaps my favorite aspect are the different formats available. Whether we need to publish a longer-format message via modal windows or bring quick awareness via banners—Userpilot allows us to tackle any use case. The ability to segment and target has been a huge time-saver enabling us to create one flow, but disperse it across our 10+ unique product UIs. We're very happy with Userpilot! **What do you dislike about Userpilot?** In full transparency, at this point in time, there's not much to dislike. It allows us to communicate with our customers in-app—and that's all we need it to do! Next, we'll likely dive deeper into the data/analytics side further ingraining it into our workflows. **What problems is Userpilot solving and how is that benefiting you?** Most recently, we've used it to launch new features, drive usage, and segment flows by product/persona. The best part? No engineering lift. ### 6. Powerful Product Analytics and User Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Userpilot?** -Powerful analytics -Ability to really help user journeys -Great customer onboarding We recently implemented Userpilot and are already seeing great gains with the powerful analytics we are capturing from our users. This will be key to us being able to tailor our products to meet their needs, as well as address usability issues that might come out in how they navigate and use the interface. It’s always a work in progress! Effective user journeys are critical to keeping happy customers. We’re also excited to start implementing onboarding flows with Userpilot, to really take things to the next level by helping our users be successful with our products from the moment they log in to when they achieve all their objectives. All in all, I’m very excited at where we’ll be taking Userpilot, and how it will help our customers have excellent experiences. **What do you dislike about Userpilot?** Takes some engineering work to properly integrate with our products, but that's to be expected! **What problems is Userpilot solving and how is that benefiting you?** Helping us to better understand how our users use our products. ### 7. Amazing Potential, Great UX & On-boarding tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ram G. | Senior Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Userpilot?** -Robust for inapp communication -we were able to decentralize our content creation process so team could create & send their own communication to the clients -support was really great throughout the onboarding process **What do you dislike about Userpilot?** As of now there is nothing, but once I explore it more I'll add it up. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has facilitated our product team’s ability to rapidly introduce new features and deploy promotional banners without disrupting the workflow of our developers. The application includes integrated tools for embedding surveys and collecting Net Promoter Score (NPS) data, which are vital for obtaining user feedback directly within the platform. Furthermore, the support team is outstanding, readily available to swiftly resolve any issues that may arise. Additionally, the segmentation functionality is particularly remarkable, as it allows for the provision of customized experiences and communications to various user groups. This feature has significantly contributed to the enhancement of user engagement and overall satisfaction. ### 8. A complete, robust, quality in-app message tool. **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | Revenue Operations Analayst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Userpilot?** UserPilot provides the whole range of in-app messages and customizability you could ask for. Its quite seamless to implement. I am able to deploy very customizable modals using CSS. A very practical range of layouts for banners. My favorite thing is that you can utilize javascript. I built an automation that moved a fake cursor to demonstrate where to click on items. Its also a great tool for surveys, NPS ratings. Their customer service seems to be on top of things and I've only had positive experiences between the proactiveness of our CSM to the due consideration often given by their support team. We use it for all in-app messaging. They have the basics of data integration such as event webhooks and apis. Their building UI uses a chromium extension which is actually something I really like. It is very practical and I've had no issues building with it. **What do you dislike about Userpilot?** Not the most ideal when it comes to integrations. They have some of the basics, but they do not seem to have a snowflake/segment integration. Some of the audience/cohort selection tools are not as ideal. I have been accustomed to Intercom's tagging and audience segmentation tools that I would prefer to see used here. More robust event filtering, user tagging, and bulk audience tagging are features I wish they had. Another wish would be for more robust flow trigger configurations. They have some great practical throttles, but I feel like they could go farther to give you more control on when or how modals deploy. **What problems is Userpilot solving and how is that benefiting you?** UserPilot allows us to seamlessly deploy in-app messages for digial adoption with no code and therefore very low risk of bugs deploying in-app messages. From onboarding, to nudges, banners and surveys, UserPilot is a complete product with nothing missing in this regard. ### 9. A great tool to centralise product engagement efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy B. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Userpilot?** Easy and intuitive to use, gives us all the options we need to engage users at multiple levels in our platform. Engagement comms functions look gret and appear seamlessly in out platform. **What do you dislike about Userpilot?** None that I know of yet, it's been a great experience **What problems is Userpilot solving and how is that benefiting you?** Enaging our users with comms, highlighting and showcasing new product features and guiding user behaviour so our users get the most our of our platform ### 10. Amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Marisha M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Userpilot?** The product is incredibly versatile. It includes all of the features I was looking for to improve my user onboarding experience (e.g., a resource center, checklists, flows, NPS, high level analytics/insights). It was very easy to set up, and the support team is phenomenal. **What do you dislike about Userpilot?** It is a little overwhelming at first, but I think that is the nature of this type of software. I tried several other tools, and this was by far the easiest and most stress-free onboarding experience I've had. **What problems is Userpilot solving and how is that benefiting you?** Userpilot makes it easy to implement a "self-serve" support model--setting our customers up for success when onboarding while also decreasing the volume of support tickets. ### 11. New Userpilot user and already loving it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Userpilot?** We just started using Userpilot in our company and our clients are loving it already. After the process of setting everything up and translating everything into the languages we needed, we gave it a go and clients started using it from day 1! We are using it for Onboarding as well as Account Management tasks in our software company. I am very curious how the impact of user pilot will be after using it for a bit longer! **What do you dislike about Userpilot?** The automatic translation (we tried French and German) is not really accurate yet, but I assume the system can learn over time! **What problems is Userpilot solving and how is that benefiting you?** We want to better support our customers during onboarding and have therefore looked for a "guide" that can lead our customers through the first steps (to prevent frustration). Additionally, we use it for our live customers to create a better point of contact. ### 12. Amazing solution for a startup, easy to use, and great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Userpilot?** As a startup it is so important to have a tool that is simple, lightweight, and turnkey. This solution hit the mark. Their customer support made set up easy, the features are always being updated and help us get fast insights on our product direction, and we love the ability to customize our own reports. **What do you dislike about Userpilot?** They have a feature that makes popups and notifications. It is a no-code solution that is very easy to use. We like it, but it sometimes fails on certain browsers. This is not a big complaint but it is a feature we would like to see become more robust. **What problems is Userpilot solving and how is that benefiting you?** Insights into engagement and product adoption. ### 13. Streamlined Product Adoption Insights, Needs Better NPS Export **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie Z. **Reviewed Date:** September 24, 2025 **What do you like best about Userpilot?** I find Userpilot's dashboard incredibly user-friendly, providing a straightforward overview of product adoption, active user metrics, and key performance indicators. The ease of accessing our NPS survey results enhances our ability to gauge customer satisfaction efficiently and effectively. **What do you dislike about Userpilot?** I find exporting the detailed responses from our users after they submit their NPS scores to be inefficient. It seems like either a bug or a process that isn't streamlined, which makes it challenging to access the detailed response file. **What problems is Userpilot solving and how is that benefiting you?** I use Userpilot to quickly get an overview of product adoption, active users, and NPS responses, improving product performance tracking. ### 14. Robust and convenient tool for effective in-app communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Userpilot?** Our company wanted to enhance our in-app communication ability as we work with a set of users who we felt are less likely to open and read email updates. Our goal was to drive awareness and adoption of new features, as well as communicate key updates like outages and special webinars. The implementation and integration process was very simple and straightforward, as we only needed to add a small snippet to our existing codebase. Userpilot has a simple, WYSIWYG process for creating content, which made it very easy for our teams to get up and running. At the same time, there are a lot of configuration options that enable you to dial-in behaviors to your exact specifications. As a result, we were able to decentralize our content creation process so individual teams could create and own their communications. So far we've used banners, spotlights, flows, surveys, and the events functionality, and we have plans to roll out the resource center soon. We create new communications each week. Everything has worked as expected and we've seen our customers engage with these comms as we'd hoped. We've done a mix of simple one-step comms, as well as more comprehensive walkthroughs, and both have been successful. The data analytics capabilities have been great. It is easy for each team to understand how their comms are performing. I appreciate that the key engagement information is surfaced right up front, and additional insights can be obtained with minimal effort. Throughout our entire engagement, I've received excellent support from my contacts at UserPilot. Danny Kneurr in particular has been incredibly responsive, collaborative, and professional. He quickly responds to any questions I have and often comes up with creative solutions to our unique situation. **What do you dislike about Userpilot?** I'd love a way to better manage all open communication campaigns. There isn't a holistic view to see everything that is currently open, which makes it a bit difficult to ensure we're not overwhelming our customers with communications. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has helped us dramatically improve our in-app communication capabilities. As a result, we've seen increased awareness and engagement with our new features. We've been able to quickly create targeted messages for specific users (ex: only show this outage message to users who attempt to perform this specific action), and we've seen greater participation in webinars and other customer events. Additionally, Userpilot has helped expedite our product analytics capabilities. Rather than wait for an engineer to implement Amplitude instrumentation, anyone can immediately create an event using the Userpilot UI and begin tracking engagement with a specific function. Finally, Userpilot has upgraded our in-app survey capabilities. The survey creation process is incredibly straightforward, and targeting surveys to specific cohorts is simple and easy. We've been able to collect much more feedback and do it more quickly with Userpilot. ### 15. User-friendly with excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Userpilot?** I really like their service and how available the team is—whether it’s a simple question or something more advanced, they go above and beyond to make sure I’m satisfied. It’s easy to create campaigns and flows to alert customers, segmenting is straightforward, and the UI is intuitive. **What do you dislike about Userpilot?** I do wish some of the more advanced features didn’t require a certain level of technical aptitude. **What problems is Userpilot solving and how is that benefiting you?** Userpilot makes it easy to communicate with customers directly in our product. I can quickly create campaigns, flows, and alerts without waiting on developer resources, which saves time and speeds up launches. The targeting and segmentation help us reach the right customers at the right time, improving engagement and making our messages more effective. ### 16. Userpilot for tracking canvas activities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Userpilot?** Userpilot allows us to track canvas activites by being able to set elements using the Visual Labeling. It helps a lot, saves time that we don't need developers to set them. Also, the support is great at Userpilot, we have always got a quick and thorough answer for our questions. **What do you dislike about Userpilot?** It's hard to define hypothesis behind segments, we have to export data to analyse it in KNIME. Userpilot has a lot of built-in tables and analysis, but they can not be customized or manipulated. **What problems is Userpilot solving and how is that benefiting you?** We would like to understand user workflows and prove or disprove hypothesis about users' behaviour. Session replay helps us to understand patterns and how users use our tool ### 17. Solid product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Userpilot?** I like that it has such a low learning curve and came practically ready to go out of the box. It checked the box of so many features that we were able to consolidate and cancel 2 other software subscriptions by transitioning over to Userpilot. **What do you dislike about Userpilot?** While this product does a little bit of everything, it doesn't go as deep into each of the feature sets as I would like. For example, the Session capture isn't nearly as useful outside of being able to look over the shoulder of the user. There really isn't a troubleshooting capability that we would need to be able to dig into bugs like I am used to having with other softwares. **What problems is Userpilot solving and how is that benefiting you?** We are able to provide onboarding workflows for users as well as announcements and walkthroughs for new product features. This is crucial when working with a lean team. We are also utilizing the reporting metrics for adoption and to identify areas where users might be running into issues in the product. I also leverage the session replay to see how customers are engaging with the product, features, monitor engagement, troubleshoot issues and gather feedback for product improvement. ### 18. Different Organization, Same Results – Userpilot Always Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Filipa S. | Product Leader, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Userpilot?** I’ve seen Userpilot evolve significantly over the years—they’re consistently innovative and closely attuned to customer needs. I’ve championed and successfully implemented the platform in two large enterprise organizations. Each time, it delivered immediate value by allowing us to onboard and engage users without relying on engineering resources. The ability to learn quickly from user behavior and iterate in real-time is a major asset. It's a true game-changer for product-led growth teams. **What do you dislike about Userpilot?** The analytics capabilities have improved a lot and are well-suited for medium-sized businesses. However, for larger enterprises with more complex and granular data needs, the built-in analytics can sometimes feel a bit limited. That said, with webhooks and robust data integrations, you can extend the functionality and build a more advanced analytics setup to suit your needs. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us streamline customer onboarding and collect valuable user feedback without needing engineering support. It empowers product and growth teams to launch experiences quickly, test ideas, and make changes on the fly. While we use other tools for advanced analytics, Userpilot often provides the fastest path to actionable insights—especially when speed and self-service are key. It fills a crucial gap between product development and customer success. ### 19. Userpilot: Smooth Integration, Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** David G. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Userpilot?** I like Userpilot for its easy-to-use interface and smooth integration. It's been invaluable for displaying pop-ups on my website, and I couldn't display an embed code without it. **What do you dislike about Userpilot?** I feel like there could be more options and flows when doing surveys. **What problems is Userpilot solving and how is that benefiting you?** Userpilot enables me to display an embed code on my website, which I couldn't do before. ### 20. Intuitive Banners and Flows, but Dashboard Reporting Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Userpilot?** I love the function for in-app banners and flows. They're very user friendly and intuitive. The NPS surveys are also very smooth and easy to sync with other tools. **What do you dislike about Userpilot?** Some of the reports on dashboard are a bit difficult to update around time periods. However, other than that, it is easy to customize dashboard once it's all set up. **What problems is Userpilot solving and how is that benefiting you?** Tracking product usage, so we can get a better read of how our own customers are working. Lots of great ways to communicate new changes on a tool as well. ### 21. Great tool for creating product tours **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina G. | Werkstudent IT Projektmanagement, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2025 **What do you like best about Userpilot?** My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live. **What do you dislike about Userpilot?** The only thing I can mention is that some advanced features (like event-based triggers) required a bit of learning and experimentation, so detailed tutorials/interactive guides would be helpful for new users like me. **What problems is Userpilot solving and how is that benefiting you?** Userpilot solves key challenges in user onboarding, feature adoption and in-app guidance by providing a no-code platform for creating interactive product tours. It eliminates the need for developer support, allowing to quickly build and customize onboarding flows tailored to different user segments. The event-based targeting and analytics help track engagement and optimize tours for better user activation. With tooltips, modals, and banners it is possible to highlight new features, improve adoption and retention. ### 22. Easy to set-up and offers useful insight on click-throughs. **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron C. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Userpilot?** Really enjoying how easy it is to set-up event listeners without the need of a technical background. Weekly notifications of activity on our product is useful, and has a range of useful features to collate that information. We're integrating it well with our other products to get a wider view of user. UPDATE : Since committing proper time to learning what it is that we want to track, and how we're looking to leverage it, UserPilot has become a dream to use. The ease of implementation for somebody who has a more technical background is a godsend, as manually writing in hooks would've been tedious given the size of our platform. I'm using it almost daily at this point to glean insights into how we can best focus on improving flow in our platform. **What do you dislike about Userpilot?** Sometimes the event listeners aren't highly accurate, and can be triggered by other events. I suppose that's a downside of an overlay as opposed to something that edits the base code of the webpage. **What problems is Userpilot solving and how is that benefiting you?** Good insight into User activity on the platform helps us know what areas need improvement, and what areas are used frequently by partners. Can also look at Survey information, and surface it directly in our app which is much better. We're getting much better insight into how the platform is used. This means we know what to focus on for specific customers and use-cases while also leveraging much more efficient CTAs. ### 23. Immediate Results - Invest the Time to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle K. | Director, Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Userpilot?** When I needed help I got it quickly from a real human in the US. My implementation specialist was consistent and it helped they took the time to understand what we needed. **What do you dislike about Userpilot?** Lots of buttons and options to pick from for configuration. Get the basics down then you can learn the more complex items. **What problems is Userpilot solving and how is that benefiting you?** User onboarding to SaaS, fast days to onboard. ### 24. Effortless Onboarding with Interactive Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Userpilot?** I find Userpilot easy to use and appreciate its interactive nature. The initial setup was quite easy for me. **What do you dislike about Userpilot?** I'm not a fan of the reporting structure in Userpilot. It could be improved by having reports more often. **What problems is Userpilot solving and how is that benefiting you?** I use Userpilot to track growth for my company and it solves onboarding issues. ### 25. Easy to use, advanced capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Mike K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Userpilot?** Userpilot is super easy to use. The raw events is a game changer, since we are able to go "back in time" and find events that we did not know we needed to track. The insights are great, and we can quickly create some great dashboards. **What do you dislike about Userpilot?** It can be a bit tricky to segment our users, since we work across different sites. **What problems is Userpilot solving and how is that benefiting you?** It helps us drive user insights. In the longer run, we're looking into building our entire onboarding experience directly in Userpilot. ### 26. A Powerful and Intuitive Tool for Driving Product Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Jeeda M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time. **What do you dislike about Userpilot?** While the platform is powerful, the analytics could be more robust. We’d love deeper insights into user interactions beyond the basics to better refine our experiences. The UI also has a bit of a learning curve at first, but once you get the hang of it, it’s smooth sailing. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us improve user onboarding and feature adoption without needing constant dev resources. It allows us to create targeted in-app experiences that guide users through our platform, reducing friction and increasing engagement. This means faster time-to-value for our customers and fewer support tickets for our team. Plus, the ability to segment users ensures we're delivering relevant experiences, making our communication more effective. ### 27. Amazing Tool !! **Rating:** 4.5/5.0 stars **Reviewed by:** Santosh G. | Manager, Support Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Userpilot?** The UI is awesome so easy to use and there are lot of customisation available to create as per our needs and requirements. The templates , menu to switch between the staging and production is amazing. High recommend user pilot. **What do you dislike about Userpilot?** Until now loved it every bit of it , nothing have seen so far. **What problems is Userpilot solving and how is that benefiting you?** It helps communicate to wider users with just couple of clicks and give us the insights about the modal details . Also to collect feedback and reviews from the users about new product releases and functionality of the platform. ### 28. A powerful tool to simplify user onboarding and product adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Sanchita G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Userpilot?** The ease with which I can take control of event tagging without involvement of tech team. There are amazing features for in app product tours and product analytics. The support team is very prompt and helpful. Would definitely recommend. **What do you dislike about Userpilot?** The starter plan has very limited features. **What problems is Userpilot solving and how is that benefiting you?** Use Cases: User Activation, Feature adoption, New feature introduction, Trial-to-paid Conversions ### 29. Best for Product tours & Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu G. | Senior Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Userpilot?** Userpilot offers an intuitive way to create in-app experiences that help users navigate our platform effectively. With its no-code editor, our team can easily design and experiment with onboarding sequences, tooltips, and feature updates, all without relying on developers. The tool provides robust customization features, and the ability to target users based on their behavior ensures our messages are both timely and relevant. **What do you dislike about Userpilot?** Little expensive but as of now facing no issues. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has enabled our product team to roll out new features and launch banners quickly, all without interrupting our developers’ work. Its built-in tools for embedding surveys and capturing NPS scores have been key to collecting user feedback right inside our app. And has great support team that is quickly available to fix issues The segmentation functionality stands out, making it easy to deliver personalized experiences and messages to different user groups, which has significantly improved engagement and user satisfaction. ### 30. User-Friendly and Comprehensive, But UI/UX Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Gerard P. | Product Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Userpilot?** User Friendly and covers everything I need **What do you dislike about Userpilot?** Slow and poor UI/UX design, still a bit confusing on what are the best options for designs. **What problems is Userpilot solving and how is that benefiting you?** Self-Onboarding users, and tracking product usage to understand how our users use it. ### 31. Fast and Easy Deployment, but Limited Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Inês d. | Lead Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Userpilot?** What I like best about Userpilot is the speed at which you can deploy changes and experiences directly into the product without relying on developers. It allows product teams to move quickly, experiment, and iterate, without needing engineering resources, which is a huge time-saver and accelerates impact. **What do you dislike about Userpilot?** What I dislike about Userpilot is the limited customization options. While it's great for rapid deployment, there are times when the flexibility to fully tailor the design or behavior of experiences falls short, especially for more complex or brand-specific use cases. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us solve the problem of delivering in-app guidance, onboarding flows, and feature announcements without needing developer involvement. This empowers our product teams to create and iterate on experiences quickly, improving user activation and engagement while saving valuable engineering time ### 32. Enhancing Product team autonomy with Userpilot **Rating:** 4.5/5.0 stars **Reviewed by:** Chiara C. | Product Manager, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Userpilot?** As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools. Another plus is the responsive support team, which provides quick answers via chat whenever assistance is needed, ensuring minimal downtime and smooth operations. Additionally, the support and availability of Sarah, our CSM, has been extremely helpful in guiding us to create the flows we needed in the best possible way. **What do you dislike about Userpilot?** While Userpilot offers robust features, there is room for improvement in customization options for flows, resource center, surveys etc. The analytics dashboard, though functional, could benefit from enhanced clarity and more advanced capabilities to provide deeper insights into user behavior. Occasional bugs in the survey module have been observed, and the inability to preview the resource center based on specific settings poses challenges in ensuring optimal user experiences. Furthermore, when modifying published content, the "update changes" feature lacks detailed information on what alterations are being made, limiting our control over content updates. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has empowered our product team to independently introduce new features and promptly deploy banners without disrupting developer workflows. The platform capabilities in embedding surveys and collecting NPS data have been instrumental in gathering user feedback directly within our application. The user segmentation feature is particularly valuable, allowing us to tailor experiences and communications to specific user groups with ease, thereby enhancing user engagement and satisfaction. ### 33. Really like Userpilot. It is helping us drive feature adoption and it is very intuitive to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Xevi F. | Product Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Userpilot?** What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy. We are using it more and more often now that our data is connected and passed for better targetting and triggering the flows. The implementation and integration required some technical work but was relatively simple. The Support team was always there to help and troubleshoot when necessary. **What do you dislike about Userpilot?** Their analytics provide valuable insights but are a bit limited sometimes. The organization and search of the different experiences could be better (flow vs checklist vs spotlights vs banners) **What problems is Userpilot solving and how is that benefiting you?** - Eliminate dependency on developers for creating and updating product tours, saving weeks of development time. - Drive feature adoption and wide customer base communication. - Customer training and learning, specially at onbaording. ### 34. great for driving feature adoption, would like more customization **Rating:** 4.5/5.0 stars **Reviewed by:** Maria C. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Userpilot?** It’s been really useful for rolling out new feature announcements and driving adoption without relying on engineering. The no-code builder makes it easy to create in-app messages, and the segmentation tools help target the right users at the right time. Also, the analytics give a good sense of what’s working so we can optimize engagement. **What do you dislike about Userpilot?** Customization is a bit limited unless you’re okay with custom CSS. Would love more flexibility in branding to keep everything consistent. Also, the integrations could go deeper—better connections with analytics platforms like Amplitude or Heap would make a big difference. Pricing can also get steep as you scale. **What problems is Userpilot solving and how is that benefiting you?** It helps with feature adoption and onboarding by letting me create in-app guides without relying on devs. I can roll out new feature announcements, walkthroughs, and checklists fast, making sure users engage instead of ignoring emails. The segmentation is solid too—lets me target the right users at the right time, which means better adoption and less friction. ### 35. Incredibly easy, very informative and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam Sixtus G. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Userpilot?** The no-code aspect of userpilot makes it incredibly easy to set-up tracking and analyzing customer behavior. Sometimes we set them up during a meeting and by the end of that meeting we catch up on the data already. That way we'll quickly know if we are on the right path straight away. The very few times we have been in need of help from their customer support, they have reacted quickly either calling in technical assistance if needed or followed up afterwards to see if everything have worked out. We use Userpilot in different departments all benefiting, and it simplifies the work that multiple department are on the same track systemwise. Lastly, their webinars and "training" of us users are well done and very helpfull. **What do you dislike about Userpilot?** I would like more variations in the design of our pop-ups, banners etc. It is sometimes a little work to make it fit within our company design DNA - so some more possibilities there would be appreciated. **What problems is Userpilot solving and how is that benefiting you?** Usage and reporting of customers usage ### 36. Amazing Digital Adoption Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin . | Lead Technical Writer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Userpilot?** Userpilot is super easy to use and really well-priced, making it a great choice for onboarding and user engagement. I love that it comes with built-in templates, so you don’t have to start from scratch. Also it is very easy to integrate with the product. The analytics are also really helpful for understanding user behavior and making improvements. The customer support team is available on chat and quite responsive. Overall, it’s a great tool that saves time and delivers great value! **What do you dislike about Userpilot?** Userpilot is a great tool, but there are a few things that could be better. While it’s easy to use, some customization options feel limited, especially when trying to tailor experiences to specific needs. The analytics are useful, but they could be more detailed. Would be amazing if the customer support team is available on weekend as well which currently they are not. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps me create beautiful and engaging digital experiences that make product onboarding much smoother for new users. Instead of overwhelming them with long guides or tutorials, I can build interactive walkthroughs and tooltips that guide them step by step. The built-in templates save a lot of time, and the analytics help me see where users drop off so I can improve the experience. Overall, it makes onboarding more intuitive, reduces friction, and helps users get value from the product faster. With survesy we can get USAT for our product and inbuilt digital esperience. ### 37. A powerful digital adoption solution to help SaaS businesses with product onboarding and engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Simone S. | Senior Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Userpilot?** - Easy implementation via a solid integration with Segment - It allows you to test ideas very quickly without having to spend eng resources on it - Great Customer Support always happy to help and discuss about new use cases that we want to implement - Very easy to onboard new users inside the tool and get them up to speed with the different features - Responsive to feedbacks and suggestions - Fairly flexible design **What do you dislike about Userpilot?** - If you need ultra custom solutions this might not be the tool for you, but for everybody else looking for a digital adoption tool that can be used also by people without and eng background, you should give it a try **What problems is Userpilot solving and how is that benefiting you?** - Activating (onboarding) new users into the platform and educating them around the actions that will give them the higher value - Increasing free to paid conversion rate - Increasing feature adoption rates ### 38. Great support and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amit A. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Userpilot?** Userpilot has been a great addition to our workflow! The best part is the support—they’re always available and genuinely helpful whenever we run into issues. It makes a huge difference knowing there’s someone to talk to when needed. **What do you dislike about Userpilot?** The only challenge I’ve faced is understanding how different flows interact with each other. It’s not always clear which flow will trigger first, and there’s no way to preview all active flows in one place. Having a more visual overview would make it much easier to manage. Overall, it’s a fantastic tool with lots of potential, and I’d definitely recommend it! **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us create and manage pop-ups and checklists without needing developer involvement. This saves us significant time and resources, allowing us to quickly make changes and improve user engagement without waiting on engineering support. It streamlines our workflow and makes it easier to implement in-app guidance for our users. ### 39. easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Userpilot?** Userpilot is most helpful for creating no-code, personalized in-app experiences like walkthroughs, tooltips, and surveys that drive user adoption and engagement. Its main upsides are faster onboarding, improved feature adoption, reduced support burden, and increased customer retention without heavy developer involvement. **What do you dislike about Userpilot?** The analytics aren’t as deep as dedicated product analytics tools. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us guide users with personalized in-app experiences, making onboarding faster and easier. This leads to higher feature adoption, reduced support needs, and improved overall user satisfaction. ### 40. Easy to use with robust features! **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch W. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Userpilot?** My favorite thing about UserPilot is the flows feature. It makes product tours easy to make and you can style them to match your site! **What do you dislike about Userpilot?** It is difficult to target certain elements on highly complex pages with dynamic content. **What problems is Userpilot solving and how is that benefiting you?** It is helping us make product tours for users, quickly survey users for product insights, and easily inform users of announcements or changes. ### 41. One of the best softwares I have used for User-onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Yana T. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Userpilot?** It is very easy to use, and it helps me to create onboarding flows, that helps our customers with their self-onboarding processes. **What do you dislike about Userpilot?** Nothing as such but the UI could be slightly better. **What problems is Userpilot solving and how is that benefiting you?** Helps me create self-onboarding checklists and flows, that helps our customers with their onboarding process. ### 42. Amazing and so easy to implement! **Rating:** 5.0/5.0 stars **Reviewed by:** Madison L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Userpilot?** Incredibly intuitive and user-friendly! The integration was so simple, and as someone who is not very tech-savvy user-pilot has been so easy to learn. Their CS team has been so helpful throughout the entire process, they've helped us build so much out for our platform. We use it everyday. **What do you dislike about Userpilot?** Nothing! We love Userpilot and the entire team. **What problems is Userpilot solving and how is that benefiting you?** Streamlining our onboarding and implementation processes, building out a in-app resource center, and intuitive customer usage reporting. ### 43. Multi Faceted Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Elle Z. | User Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Userpilot?** I love using Userpilot to launch different campaigns across various platforms of our company - informational popups, tutorials, the resource center, etc. It has been a game changer for us to have tool that is accessible and usable by multiple members of our teams. **What do you dislike about Userpilot?** Finding certain features or data points within the platform aren't always the most intuitive **What problems is Userpilot solving and how is that benefiting you?** It helps us gain feedback from our site users, as well as provide them with announcements and tutorials when we release new features. ### 44. Great tool to begin with guiding users in software **Rating:** 3.5/5.0 stars **Reviewed by:** Heather F. | Manager Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Userpilot?** Userpilot is a versatile tool designed to enhance user onboarding and engagement by allowing businesses to create in-app experiences without coding. We appreciate its ability to effectively inform users about software updates and changes, streamlining the communication process. **What do you dislike about Userpilot?** I wish for more customization options to better align with our brand's design system. One example of customization, when collecting Net Promoter Score (NPS) feedback, the ability to select specific colors corresponding to different score ranges would provide clearer context for users. Implementing a color scheme where scores 0-6 are shades of red, 7-8 are yellow, and 9-10 are green could help users understand where their feedback falls within the spectrum, aligning with common color associations. **What problems is Userpilot solving and how is that benefiting you?** It allows for us to communicate updates in the software and see how users interact with the feedback. It allow helps us get direct feedback from userse ### 45. Great Tool to Create User Experiences on Top of Our Existing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan S. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Userpilot?** UserPilot takes complicated concepts and makes them easy and intuitive to implement for non-technical folk. Great technical support - always responsive and friendly. We've been relying on the team to help us implement features and build solutions on top of our web app to bring additional functionality and experiences for our users. UP has been very patient in trying to understand our product and what we're trying to introduce and helps us tailor the best possible user experience. We rely heavily on UP to provide our users with resources, documents, and tutorials. **What do you dislike about Userpilot?** It's not a dislike, but implementing a few certain functions and roles still requires dev involvement, which can be challenging if you don't have the technical skills or have devs easily available to assist you. It depends on your service/website so this might not apply to everyone. **What problems is Userpilot solving and how is that benefiting you?** Implementing a "Need Help?" menu and user training in various forms; providing important documentation to our users; conducting NPS surveys; displaying messages to our user-base that would be difficult to integrate via code from our side. ### 46. Easy to pick up and still lets you dig into the details **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus G. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Userpilot?** So far our experience with Userpilot has been amazing. We came over from one of their competitors and the difference has been night and day. Starting with the implementation, since they connect with Segment, it was a matter of 15 minutes before we had integrated everything. I love their UI, it makes everything so easy to use and you quickly understand what you can do, but then you keep finding more and more that's possible. The ability to filter charts by specific metadata from events is also super useful (which was not something offered by our previous supplier). On top of that, they also have auto-tracking so I was able to start on the analytics journey without needing developer time. They do a really great job of balancing simplicity (as in how easy it is to set up and use) with depth. Their Chrome extension lets me set up onboarding flows and customizations quickly, while still providing useful insights on what our users are interacting with. All of this with an accessible price point and an excellent support team. Specifically, Owen and Lauren have been instrumental in our ability to get the most out of their platform. **What do you dislike about Userpilot?** So far nothing, we also wanted mobile app support but they just released it on Beta and it seems to work very well. **What problems is Userpilot solving and how is that benefiting you?** They're making it so much easier to understand how our users behave and what they want, so we can better prioritize product improvements and new features. It lets us answer the question of are we building what our users need. ### 47. Highly Customizable and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Userpilot?** I love the customization, the support and helpful resources provided by the userpilot team, and that it is fairly user-friendly. **What do you dislike about Userpilot?** The knowledge base has room for improvement. I believe it would be more helpful if it included additional hands-on videos demonstrating how to accomplish tasks, along with clear, step-by-step instructions. **What problems is Userpilot solving and how is that benefiting you?** This tool has been instrumental in addressing the challenges our clients encounter, which in turn allows us to save time and focus on more productive tasks and providing better support. ### 48. Improves user onboarding, adoption and rich in product analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Userpilot?** Improves user onboarding and adoption. Ease of use. **What do you dislike about Userpilot?** Pricing is expensive. Pricing scale with MAU's. **What problems is Userpilot solving and how is that benefiting you?** Creating tooltips, checklists helps users to understand the features and the product better. Helps to create funnels, feature usage, user journey and analytics which helps to understand the growth of the product. ### 49. My UserPilot Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Voniisa B. | Client Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Userpilot?** UserPilot has provided ways for my team and our clients to stay knowledgeable on all features/settings within our site without difficulty of searching for answers. Quick ways to learn more! **What do you dislike about Userpilot?** There are many elements when building within UserPilot. I can see improvements in the program being more user friendly. **What problems is Userpilot solving and how is that benefiting you?** What we have built within UserPilot has decreased the volume of communication between clients and our Support team. The quick tools and tips aspect created allows questions to be answered quicker and with efficiency. ### 50. Intuitive, Flexible, and Powerful for Driving In-App Experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Drew J. | Senior Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Userpilot?** Userpilot makes it incredibly easy to build personalized onboarding flows, feature walkthroughs, and in-app modals without needing dev resources. The UI is intuitive, the segmentation options are flexible, and I really like how seamlessly it integrates with our product data. **What do you dislike about Userpilot?** The styling and design customization can sometimes feel a bit rigid — especially if you're trying to match highly specific brand guidelines. Also, some of the reporting views could be more flexible or export-friendly. **What problems is Userpilot solving and how is that benefiting you?** Userpilot is helping us better understand how users engage with key features and where drop-offs occur in the onboarding journey. By visualizing user paths and triggering contextual experiences based on behavior, we’re able to guide users more effectively and reduce early churn. ## Userpilot Discussions - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote - [View Userpilot pricing details and edition comparison](https://www.g2.com/products/userpilot/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+21%3A18%3A11+-0500&secure%5Bsession_id%5D=1965abd9-3566-4501-a604-5b66772d4c8c&secure%5Btoken%5D=85ac410f82525ec6107e7d447bbf93c985f349013471e7af07001a81b16526db&format=llm_user) ## Userpilot Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana for G Suite](https://www.g2.com/products/asana-for-g-suite/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Internal](https://www.g2.com/products/internal/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Netsapiens Snap](https://www.g2.com/products/netsapiens-snap/reviews) - [Segment Tools](https://www.g2.com/products/segment-tools/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Swapcard](https://www.g2.com/products/swapcard/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Userpilot Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Userpilot Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (537 reviews) - [Product Fruits](https://www.g2.com/products/product-fruits/reviews) - 4.7/5.0 (242 reviews)