It helps us understand what our customers are using and how they’re using it. It also provides useful insight into how we can better serve our customers. Review collected by and hosted on G2.com.

There are some data tracking methods that simply don't work and we have had to figure out how to get that data in a different way. It's not a complete "one stop shop" unfortunately. Also, the UI integration can get a bit cumbersome, or block things in the UI. Review collected by and hosted on G2.com.

Userpilot is quite user friendly for setting up flows without needing much help from developers. However, the highlight for me has been their support team. Whenever I face a technical issue or get stuck, they are quick to respond. It’s refreshing to talk to support staff who actually understand the product and provide practical solutions right away Review collected by and hosted on G2.com.

The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Additionally, the platform's interface doesn't support the Arabic language yet, which is something I hope to see in the future. However, their documentation usually covers most other technical gaps Review collected by and hosted on G2.com.

It’s genuinely easy to use. As a PM, I can quickly stand up an in-app walkthrough for a feature release, send NPS surveys, or push a notification asking users to chat with us about the roadmap (in exchange for a gift card) without needing any engineering involvement. Setup is fast, and the editor is straightforward. That speed really matters when we're releasing so quickly. Review collected by and hosted on G2.com.

The built-in NPS views are useful for a quick read, but anytime I want to do real analysis I end up exporting the data to another tool. I'd love to see some deeper analytics native to the nps product so I'm not pulling data into a second system to actually work with it for simple things like segmentation. Review collected by and hosted on G2.com.

Personally, I didn't have to set it up - but we compared against other tools and both the administrators and day-to-day users found it so much smoother. Competitors have lots of new features, and all sorts of AI options, but they just haven't mastered the core use case which UserPilot seems to have nailed.

Once you get into the product, tagging pages is easy, running reports and setting up dashboards is intuitive, and segmenting and filtering behaves as exactly as you would expect. It's just easy to use, and has layers and layers of powerful features once you get it. The ramp up is great. You get loads of value early on, and as you spend more time with it, you get more and more back. Review collected by and hosted on G2.com.

Pulling data out could be easier. Find that not all tables and reports can be exported, and when they are - tends to be raw data rather than informative reports. Review collected by and hosted on G2.com.

Userpilot has been a game changer for how I manage product experience and user onboarding. What I really love is having everything centralized from building in-app flows (modals, tooltips, checklists) to tracking user behavior and engagement all in one place.

The dashboard and analytics features are especially strong. I can easily create and customize dashboards to monitor feature adoption, user interactions, and onboarding performance without needing external tools.

Highly recommend Userpilot for anyone focused on improving product adoption and user experience. Review collected by and hosted on G2.com.

Recordings are available for a limited time only. Review collected by and hosted on G2.com.

The out-of-the-box analytics is great. It’s a no-brainer to check, with tons of useful insights. I use it to identify my power users, and when I see heavy in-app usage, I reach out and speak with them directly. Review collected by and hosted on G2.com.

I find some in-app building flows a bit confusing - they are very useful but I think Userpilot could use Userpilot a bit to explain the workflows/features 😅 Review collected by and hosted on G2.com.

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

I love that Userpilot has all the tools for me to engage, educate, and build adoption for features that will make a difference in our end users' lives and business. I also love the new Claude plugin, which has helped with event tagging. Review collected by and hosted on G2.com.

Event tagging can be tedious, I see a future where that is easier. The initial setup is not the easiest but well worth it. Review collected by and hosted on G2.com.

I love Userpilot’s metrics setup and the in-platform messaging; they help me understand product adoption and intuitively promote it. The initial setup was relatively intuitive, given the complexity of our business, and I was impressed by the very cooperative and expert onboarding experience. Review collected by and hosted on G2.com.

So far, I am very satisfied. Maybe more flexibility on properties we can pull from a CRM. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.