Super easy to get the whole company involved with using Userpilot. I've been really impressed by the low engineering effort. We've been able to get so many teams using this tool in a matter of a few weeks, and it is changing customer relationships in real time. Review collected by and hosted on G2.com.

Because it identifies elements using unique CSS selectors, it can be tricky if you work with a design system whose goal is to make elements similar across your platform. There are easy workarounds for this though, it just wasn't brought up early in conversations. Review collected by and hosted on G2.com.

Userpilot makes it pretty straightforward to build onboarding flows, tooltips, and other in-app prompts without turning it into a huge project. It is one of those tools that feels useful quickly, and I like that it also gives visibility into user behavior instead of leaving you to guess. Review collected by and hosted on G2.com.

So far, not much. Like any platform, it takes a little time to get familiar with all the features, but overall it has been a good experience. Review collected by and hosted on G2.com.

It allows non-technical product and marketing teams to create in-app flows, tooltips, modals, and checklists instantly without relying on engineering. It has good integrations with third party tools. Review collected by and hosted on G2.com.

Onboarding to the tool is little hard on initial parts. Once you get used to UI it is best. Review collected by and hosted on G2.com.

Userpilot stands out for its high degree of customization and flexibility, easily handling everything from in-app announcements to user surveys. While there is an initial learning curve, the platform becomes remarkably intuitive once you’re oriented. We’ve been impressed by their consistent feature updates and competitive pricing, which offers great value for the toolkit provided.

The Slack integration and granular notification settings are particularly robust, ensuring our team stays informed without being overwhelmed. To top it off, their support team is stellar—consistently responsive and helpful. Review collected by and hosted on G2.com.

The NPS surveys could definitely use some improvement. A major pain point is that the survey just disappears if a user navigates away from the page which results in lower completion rates. Review collected by and hosted on G2.com.

I love the customer success team at Userpilot because they are with you at every moment you need them, making a complex tool understandable. The sales team was also super friendly, patient, and lovely during our purchasing process. Userpilot has been super informative, showing patterns of our customers that were outstanding to me. I appreciate the opportunity to build a customer journey map and see drop-offs—this visualized analytics is just brilliant. The setup was super easy because the instructions were really understandable. Review collected by and hosted on G2.com.

It's a bit tough to use Userpilot, especially if you're not experienced with implementing analytics yourself. Tagging events can be tricky if you never opened html code Review collected by and hosted on G2.com.

I find that setting things up on Userpilot is fairly easy, which is a positive aspect for me as a User Experience designer. Review collected by and hosted on G2.com.

I find learning from Userpilot's documentation frustrating and non-intuitive. Simple foundational processes like setting up categories involve a lot of trial and error, as the documentation often lacks clear guidance. I'm also confused why certain buttons like 'Save' are greyed out with no explanation, which adds to the frustration. The platform's own setup guides and walkthroughs leave much to be desired and are challenging to understand, so I end up relying heavily on the Claude MCP to navigate through it. Creating a category in the visual labeller or understanding basic workflow shouldn't need me to explore outside resources. Overall, I have had to invest significant time into understanding the quirks of Userpilot, which was not ideal. Review collected by and hosted on G2.com.

I really like the ability to build solutions within Userpilot and how it lets customers train at their own pace. It's great for onboarding new users and new customers because of the flows and checklists, which help them get comfortable with the system at their own pace, even before the actual onboarding process. Userpilot's ability to overlay it within our own product is really useful, letting users learn things at their own pace without having to wait for training with their Customer Success Managers (CSMs). The initial setup of Userpilot was fairly simple, which is another plus. Overall, it has helped speed up the training process with customers. Review collected by and hosted on G2.com.

So far, I wish it was a little bit more easy to build solutions. I think involving less HTML element finding would be helpful. I know that's hard to do, but that would probably be the main thing. Review collected by and hosted on G2.com.

Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, which we previously used, is the spotlight, which flashes on screen to have a bit more of a passive way to bring attention to a feature, rather than blowing up a message across the screen. UserPilot customer support has been great and very responsive. Review collected by and hosted on G2.com.

When I have finished working with a flow and click "Next" I get a new tab with the UserPilot interface. And when I launch another edit window, I get a new tab with my product UI. This means I may end up with an endless number of UP and UI tabs open. I wish it would recognize that I already have the UI open and switch to that window, and revert back to the UP window when I am ready to exit the editor. Review collected by and hosted on G2.com.

Simple design, find things relatively quickly. Setting up page view tracking was easy. Review collected by and hosted on G2.com.

The first thing I need with a product analytics tool these days is chatting via English to get the data points I need. I know there's an MCP but then I have to request access with my IT, etc.

The nav "data" was confusing, I had no idea I had to go there to find page visits.

I had no idea how to set up page views, I had to read a help article, but after that it was simple. Review collected by and hosted on G2.com.

I really appreciate the ease of use for data and reporting, and the impact this has on our clients. Userpilot provides real metrics about what's working well, what isn't, and what our customers think. I love the ability to track in real-time how our clients are using our software, which helps us provide product walkthroughs so they can onboard their new users quickly. The integration with Salesforce is also beneficial. Additionally, their onboarding is really strong, and having someone like Samantha, who knows the system well and has provided us a lot of her time, makes a significant difference. Review collected by and hosted on G2.com.

It's missing key AI features to speed things up Review collected by and hosted on G2.com.